I called and described exactly what I needed, they' checked the inventory and identified several which fit my description. They set aside the dresses and had them ready for me to try on once I arrived. I needed same day alterations and they made a call to ensure it could be done the same day too. And the best part was that the price was a fraction of what I would have paid elsewhere! read more

I was shopping for my MOB dress, along with my daughter's step mother and we couldn't have been happier with the selection and service we had at Panache!!! Our consultant, Ana, went above and beyond to help us find our dresses. We went three times to Panache to find the right ones (and visited about a dozen other shops) and ended up purchasing 3 of our dresses (my son is also getting married, so we needed multiple dresses). Ana called designers, checked on stock, found the dresses, etc. She was so patient with us while we tried on and then re-tried on dresses until we found the right ones! There is construction around their store right now, but don't let that deter you - we had such a great experience and so happy we found Panache and Ana!!! read more

Amazing Experience, Amazing Pricing! Definitely ask for Ana she was so amazing, so attentive, so kind, so patient! Got the dress the first visit! read more

When you go, ask for Terry upstairs. She helped us find the perfect dress at half price! My daughter has a Jr ROTC Military Ball coming up in just a few days and they have a strict dress code. Just need to have it taken in tomorrow since it's a few sizes too big. It's going to fit just right once it's altered. Very excited! read more

Panache Bridal & Formal - Special Occasion Dress - Bridal Near Me - Houston, Texas

Yulia is awesome!!! Ask for her. She has an eye for what looks good, how to accessorize, and she is very attentive.

We had a great experience finding my wedding dress at Panache! Before going I had multiple dressed I wanted to try and she pulled almost all of them for me to try on! Made my dress shopping such a breeze! Great customer service and communication getting back in to try on the dress after it was ordered. Her measurements were spot on and I will need little to no alterations! I would recommend my friends and family to come here in the future! read more

I came in without an appointment and Anna was able to help me.She showed me so many different dresses and even some that I did not think i would like. read more

This has been a NIGHTMARE!!! ZERO STARS!!! We ordered the bridesmaids dress April and was told they would be here early July to mid July. July comes and NOBODY can give me a update on where the dresses are, all they say is check back in two weeks. I did, and still NO UPDATE ON WHERE THE DRESSES ARE!! It's now AUGUST which is a month and half LATE in the original dresses and I have still no update on these dresses. This experience has been HORRIBLE and they NEVER FOLLOW UP WITH ANYTHING OR ANYBODY UNLESS IM CONSISTENTLY ON THEM. I'm irritated and can't WAIT FOR THIS TO BE OVER!! I feel like the manager is trying to blow me off on giving an exact date. I'm calling THIS MORNING FOR A UPDATE WITH DATES ON WHERE THESE DRESSES ARE AND THE STATUS!!! I even tried to get a hold of the owner but they said they can't give out their numbers which is BS!!!! DO NOT WASTE YOUR GOOD MONEY OR TIME HERE!!!! YOU WILL BE GREATLY DISAPPOINTED!!!!!!! read more

It's kind of sad I'm seeing a ton of bad reviews from this place because I feel the quit opposite! I went in for some bridesmaid gowns back in December and worked with Anna. She was amazing at hearing what we wanted. Getting all the girls into dresses to try on. We were in and out in one hour and 2 girls bought their dresses there. They should be arriving here in a couple of months before the wedding. I also had to get a new wedding dress so i came back to Panache and Anna helped us again! She is so sweet and helped me with every little desire I had in a dress. She was constantly pulling new dresses to find the perfect one. When i finally DID find the perfect one it was expensive and out of my budget range but Anna and her manager gave me a discount and made it work for me. I was so thankful. Every time I've called with questions they've been more than happy to help and Anna has been amazing to work with. Definitely recommend this place! read more

WHAT A DISAPPOINTMENT I don't recommend this place at all, as others have stated very bad communication and unorganized!! I ordered my dress 8/17/17 SEVEN MONTHS before my wedding 3/15/18. The day I found my dress it was a size 10 it looked and fit great! No alterations right? Why did Rosa say I needed a 12 because this dress has been tried on by many and it is stretched out.. ok sounds right but I was losing weight I said their would be no issue I still have 7 months to go. She said I have heard this many times honey, order a 12 and we can do alterations for you if needed. I went back and forth and finally decided this is her job she knows more than I do about this. This was MY SECOND MISTAKE was not listening to my gut! I never got a call once my dress arrived I called and it was not finally someone called to say "your dress is here why haven't you been by" welllll if I would have known I would have! Trying on my dress once I got there it was huge :( I needed chicken cutlets for the deep V it had. The lady said I can do for you, ok perfect WRONG the chest part was so coney. I hated my dress you guys! I had my dress altered 3X and I literally picked my dress up the day before my wedding! I also paid to have my dress and veil steamed, the day before my wedding when I came to pick it up they didn't know where it was. It was in the closet hanging where it was "supposed" to be getting steamed. I honestly don't know if it was I know my veil was super wrinkly. Cherry on top of the ice cream! I could have cried but their was nothing more could do, I knew I hated it and I had spent so much money on the dress, veil, and alterations. I don't recommend this place at alll... You should feel your absolute best on your wedding day and your dress plays a huge key part in that! if you happen to go in their bridesmaid dresses come in WHITE which they will never tell you but I would have gone with one of them and would have came out sending less that 200$ and read more

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Do NOT give this place a single cent! As other reviews show, their history of communication and number of "vendor errors" is INCREDIBLY suspect! Ordered bridesmaids dresses with my fellow bridesmaids on January 20th for a May 12th wedding. We were told the dresses would arrive mid-March - sounds great! Mid-March became mid-April which became late-April. Keep in mind, the store never called to offer up this info - we only learned when one of us called to ask about it! The last week of April, the bride got a call that the dresses would become May 5 - 8: a week or less before her wedding! Totally unacceptable for long dresses that needed alterations. The bride's father tried to get refunds for us all and was declined. He received an email at 4:30 on Wednesday, May 9th that the dresses were in and no refund could be issues since they were there "on time." Wait, what? They did say we could come in and and they would rush alter them with just regular alterations charges, but since we read other Yelpers' reviews, we didn't want to add to our stress. Plus, who can alter four long dresses in basically 24 hours? As it stands, the store refuses a refund and we are all out money for dresses we did not wear. I would never, ever suggest this place for ANYTHING since so many women have very similar stories. Save yourself the stress! read more

I had a wonderful experience here. As a plus size woman, sometimes trying on new clothes can be intimidating. But this store had a huge selection of all sizes for all shapes. Great staff, great choices to select from. read more

If we're being honest, my mom put off searching for her wedding/vow renewal dress for way too long and we were left with little option other than David's Bridal or buying something off the rack. We weren't convinced after our appointment at DB and didn't have an appointment anywhere else so we came on a whim to see if we could just browse. Somehow we got really lucky and were squeezed in and got to work with an awesome young woman, Villa, who did a FANTASTIC job. My mom thought she knew what she wanted, but still tried on a dozen dresses. Villa was patient and had great taste... My mom loved almost everything Villa brought and just couldn't narrow it down until the very end. We purchased the dress, got her measured for alterations, picked accessories, and were out in less than 3 hours. I've never planned a wedding before, but that feels like it was pretty good! The selection was beautiful, I would definitely recommend to anyone to at least check it out! read more

As soon as I started having trouble finding what I wanted for myself to wear to my son's wedding , I just went to Panache. Actually I bought the dress for my daughter's wedding there, 15 years ago. Loved that dress. Well they found a dress suitable to my taste and needs. It was gorgeous and most complimentary for me. They did the alterations as well. All was done in a timely manner. There was absolutely no pressure. I tried on several , left with no " it won't be here " speech. Very friendly and helpful staff. It was a great experience, they made it easy. Both this time and 15 years ago. read more

Gather round fellow brides and hear my story of October 20th, the day this store sold me a DISCONTINUED wedding dress. TL;DR DONT GO HERE! STORE OF WRECKED DREAMS! Ladies, I live in California. My mom and BFF, however, are in ya'll's country. Texas. So I took a week, flew out, and prayed to have that dream moment every little girl wants with their momma while picking their wedding dress. On day 2, Oct 20, the three of us went to Panache. No one was at the front desk. We found out poor Ana was there alone. She showed us the shop and I told her what I was looking for. She helped as much as she could but there were others in the the store so mostly I was pulling my own gowns. At some point she was able to come back down and help me try gowns on. Then it happened. I found THE dress. Ladies, you know, THE ONE!!! And my MOM was there!! I had my dream moment! My BFF took pics, My mom hugged me... I ugly cried tears of joy. I paid in full and spent the rest of my week wedding planning, shoe shopping, and taking in all the love I miss from my parents on the daily. I flew home Oct. 24. A few days later I decided to look up the dress online to stick a pic on my wedding Pinterest, and that, fellow brides, is how I found out my dream was a nightmare. Clearly stated on the website was the dress listed as being discontinued. I called the salon and was told that not only did they know, but they had found out the day prior! Yes, only 1 (one) day prior. but they did not initiate any contact with me at all. I know this is long so I'll wrap up. Everything went downhill from there. Excuses piled up, Sweetie, listed as the manager, eventually called me and said she is also the owner? and apologized (more excuses). The dress is not the biggest issue here. That moment with my mom is. That is irreplaceable. I hate you for taking that from me. You have no excuse for having left a discontinued dress on the rack. Bridal salons are notified with plenty of time before dresses are stopped. Same on you. read more

I got my wedding dress from here 10 years ago and the service was amazing, the ladies help you in and out if your gown choices if you need it and they are so patient. I actually just went here recently to help my friend try on gowns and the lady who helped us was the sweetest.... I wish I could remeber her name but she was amazing and so patient. Also went here about a month ago to help my daughter look at prom dresses and they had a beautiful selection, we also went to Muzzies and I must say this shop has the exact same dresses as Muzzies but for HALF THE COST!! They also have tons of headpieces to choose from including some that are replicas of Mehghan Markle's, Kate Middleton's and Princess Diana's wedding tiaras. They have a great size range fir gowns as well so you dont have to worry about if they have a dress in your size. The ladies are very non judgmental and really do want to help you find the gown of your dreams read more

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I cannot say enough about Ana at Panache Bridal & Formal. We ordered eleven bridesmaids dresses for my daughters wedding. They arrived on time and were more beautiful than we had imagined. Ana went out of her way to accommodate us and to make sure that all our questions and concerns were answered and addressed. Every time I called or emailed Ana with a question or for an update on my order she responded in a timely manner. Ana is sweet, kind, honest and extremely dedicated to her job. If you want five star service from a consultant who really knows what she's doing make sure you ask for Ana. She was a joy to work with. Thank you Ana for making what we thought would be a very stressful task so easy. You truly are the best! Janey Martin read more

On the invoice: Purchase date: January 4, 2013 Wear date: February 15, 2013 Phone call to say it's in: MARCH 19, 2013 Picked it up today and no one seemed to care. I was told that this was the risk "I" took. News to me. One woman said "Sorry" as I left angry. If having your dress come in a month late is fine with you, then it's a great place to go! Gambling with this type of purchase is not acceptable to me. read more

For one full year I have driven past this place on my way to work & back home. I always saw it & though should consider it. Today for the first time ever tried bridal dresses & found my size & fit right away, no alterations needed & at great discounted price! The ladies were each so helpful & comprehensive to my needs. Tried only 4 dresses & that was it. I wish I could post pics, BUT don't want for my husband to see the dress of course, since he has the Yelp app as well. read more

Hello neighbors, I just want to vent and get feedback (advice) on this situation. If this happened to you I would also like to know. If not, and you can just share it I would appreciate it. My sisters wedding is Friday and this should be the happiest day of her life. However, it's actually a big nightmare!! We received the dresses on Tuesday but most of us picked up Saturday. All the dresses were the wrong sizes. My daughter is 13 and will no longer get to participate in the bridesmaid party as although shes 5'1 and Weights 120 they order her a sz 10 dress!! When we paid down payment and got sized we order a sz 6 for her. Please note that at the first meeting they only had the dress on sz 10(big on all of us). The second time they only had a sz 8 to try. This is all wrong as we trusted that they were the experts and they did us wrong. I was trying to work with the manager but that was impossible. I lost it when she said she did my daughter a favor by ordering this sz as the 6 would have never fitted her. She was so insensitive that she said my daughters waist was bigger than mine. Out teenagers have enough insecurities all on their own.( I did get a refund for hers) but that's aside the point as she will no longer be a bridesmaid(heartbroken) as we would ALL have to get a refund to buy something else. It is too late to order anything else so we would be stuck with department store purchases. They won't own up to it and state that we signed a contract (some us did get the info right but not the others). If you look them up online it seems tht this is a constant issue for them. The dresses were 176 and we can't afford to spend more money with out getting a refund on these. We just want them to do the right thing and refund us and were told by other alteration places that this type of dress cannot be altered(type, material etc). They won't lose as either way someone else that actually fits it will buy it. Please let me know if anything else can be done. All help is appreciated!! Btw I reached out to management this morning and have yet to hear back. If I could give the 0 stars I would read more

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Brandi is amazing! Took my future sister-in-law and some of the bridal party here on Saturday to find a dress. We had a great experience with Brandi and found a few options! We went to 3 other places over the weekend, but couldn't find anything and had terrible experiences with the consultants!! Made it back to Panache with 30 minutes to spare on Sunday and the bride bought a dress. Definitely going back with my mother to find her and myself dresses. read more

The employees there were extremely nice and helpful! The prices were good, not too high; not too low. There's a variety of dresses to choose and try on. I love this place, will definitely come back! read more

Panache Bridal & Formal - I fell in love with this dress - Bridal Near Me - Houston, Texas

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Do not buy any dresses from them online they are fraud company. Before doing my perches online a specifically contacted to them to know they return police. And they told me you can return your wedding gown. When I got the my wedding gown it was surprising for me because it is not the same dress as they advertising. I contacted too many times to the store and know they are saying different stuffs. Too many times I try to reach out to the manager but she is never in the store. Which is kind of weird. One time she called me back she told me wait my call I am trying to solve this issue and she gone forever. After that she is responding me email. This is written by they manager Sweady " When we spoke to each other last I had explain to you again the policy of the store all of our sales are final, we do not do refunds or exchanges, the dress has been in your possession for over a month we can only tell you again that the dress was order to your specifications on size, color, length, style number and designer, and no refunds or returned label will be given". read more

My sales lady was very very helpful and attentive! The seamstress was awesome! We could not tell My dress had alterations done!!!

I've come to Panache for both of my daughters prom dresses. Their service is great especially under the busyness and pressure of prom season. What I love is that I found one of a kind gowns here. You won't see the same dress in different sizes and my daughters did not have the nightmare of seeing someone at prom with the same gown. However you get what you pay for... Paid $300 for one gown and $600 on sale for another plus about $80 worth of alterations. The dress did fit like a glove after alterations and both my girls looked flawless on prom night. read more

Panache Bridal & Formal - Prom 2014 & 2016. - Bridal Near Me - Houston, Texas

At first, I thought Panache Bridal was a great place to get my girls bridesmaids dresses from. I had 10 girls order their dresses from there. One of my bridesmaids got measured and paid her deposit like 2 months before the other ladies so that we could get the discounted rate. So, when they called in February 2018 saying all the dresses were back we were excited. However, when we got there the same bridesmaid that paid her deposit first, her dress was missing. I was like why you didn't say anything over the phone or check the inventory before calling me. We had to take off work to go and get those dresses. Of course, they came up with a lame excuse. Blaming it on the manufacturer, however I believe they never ordered hers. To stop it off, they made my bridesmaid pay the remaining balance even though her dress was not in. So, they got in contact with the manufacturer and they told me the dress will be in the beginning of March. March came and still no dress. Then they said it would be the beginning of April. I was so upset. I was like it is 3 months until my wedding and my bridesmaid needs to get alterations done. I kept calling every other week and one lady said the dress had a malfunction and she asked did they tell me that. I said no, no one told me the dress had a malfunction. If that was the case I wouldn't have been so upset, but I believe they was just lying to cover up the fact they never ordered it. They are unprofessional. Her dress finally came at the end of April. When you call, they leave you on hold for several minutes before coming back on the line or sometimes they would just hang up. Another thing I didn't like is they measured all my girls then had them chose a size of the dress that was close to the measurements. I don't agree with that. If the dress is custom made send the measurements, because what happened was majority of my girl's dresses was too big in the bust and needed to have costly alterations. Panache Bridal is a joke. Stay away from this shop. Luckily all the girls do have the dresses now for my upcoming wedding in June. I'm glad I didn't get my bridal gown from them. Beware of this shop. Thank you, Tasha Williams read more

I came to look at wedding dresses and Ana was just amazing she helped me a lot with choosing the right dress for me. I left very exited and happy to have found the perfect dress for me. They are very attentive to you and ask for what styles you like and you don't feel rushed. I said yes to dress!!! read more

Update 10/05: Dress has not arrived! I'm so disappointed by the lack of professionalism from this business. I ordered my wedding dress at the end of August and was told to do rush shipping to ensure that it arrives for a 10/25 wedding date. I paid an additional $50 to "super rush" the order with an understanding that my dress would arrive end of September. Last week I was starting to get a bit concerned about the location of my dress. I called the first time and was told they would get back to me. No one called. I called again and was told it would be in mid October (NOT what I was told originally). I called again and was told something different- end of September, beginning of October. Called again- I was told this tome that it would be in on Friday. Perfect! I even waited until Sunday to give a little more time for late deliveries to the store. I show up on Sunday and there is no dress!!! The owner said that she didn't know why anyone would tell me it was coming in on Friday but the kicker was that she didn't even know where it was and she had ZERO interest in trying to find out while I was in the store. She took my number and she says she will call me with more info. She was not interested in helping me anymore but really concerned about all the little high school girls and their homecoming dresses. Currently not impressed and I don't have a dress for an event that is in 25 days. They will probably expect me to pay for rush alterations too. Not a chance. read more

My dress was late. When I picked it up, it was wrinkled in a plastic and I realized they ordered the wrong size.

I have purchased a prom dress in 2008 (over $500 with alterations) and was very happy with the customer service. Since May of last year, I purchased FOUR wedding dresses from Panache, so over 8K in business to them. My daughter lost 60 pounds and the wedding dress they told her could be altered could not be altered with a good result. INSTEAD of giving her a credit towards a new dress, they had her buy ANOTHER DRESS (Had I been with her I would not have purchased another dress from them). They should have more compassion and care about return customers. I was going to send my daughters friend there to shop and my niece who will also be getting married this year but I will NEVER AGAIN SHOP AT PANACHE or send customer's there unless they make this right. 1700.00 down the drain! read more

I woke up the day of my wedding with my gown ruined...I went to panache asap and noticed Ana was just getting there to open the doors. I told her I was getting married in a few hours and needed a replacement gown. This girl was AMAZING..within less than 30 mins she helped us pull 4-5 ball gowns....try them on..and helped my find a veil to match!!! I don't know what I would've done without her help..words can't express how thankful we are!!! This will forever bring tears to my eyes..just when I thought my wedding was ruined she saved the day. I will never forget this!!! read more

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Could not even get to make an appointment. Was on hold for 10 minutes and then they pick up the phone to ask why I'm on hold and put me on hold again!! Very disorganized. read more

The only reason I didn't give Panache 1 star is because of Vanessa. She truly is amazing. She helped me find my wedding dress and has always been helpful and nice (even though she's extremely difficult to connect with on the phone). Even though Vanessa is great, I 100% regret getting my wedding dress and bridesmaid dresses at Panache. Vanessa is the only nice and seemingly competent person I have dealt with at Panache. When I went to go try on my wedding dress for the FIRST time, no one could find it. They asked if they called to tell me it was in and I told them that they had. After searching for 45 minutes and calling the designer to confirm that the dress had actually been delivered, someone finally found it in the back. When they brought it out, it was still in the box - they did not even take the time to take the dress out of the box, put it on a hanger, and fluff it up a bit. No bride wants to see her wedding dress in a cardboard box! Once they finally found the dress, I went to go put it on in the dressing room. When the dress wouldn't button in the back, the lady asked me if I was on my period, suggesting that I was too bloated to wear the dress. Turns out, the wrong size dress had been ordered for me. In reality, I had lost 1 inch in my bust and 1.5 inches in my waist since the dress was ordered. To say the least, not only was I upset that the dress didn't fit, but I was also offended by the lady asking if I was on my period. VANESSA WAS NOT PART OF THIS HORRIBLE EXPERIENCE. I have no doubt that if she had been at the store during this experience, I would have not left in tears. read more

We stopped here yesterday morning to look for bridal dresses for my cousin who is on a time crunch for her wedding. Although we didn't have an appointment and it was a Saturday, Terri, one of the employees was simply amazing! I don't know if it was because we were there early but she didn't turn us away and was extremely helpful in helping my cousin find the right dress for her. She listened to what my cousin wanted, keeping her budget in mind and really tried to pull as many dresses as she could for her. I was very impressed by her customer service and willingness to go above and beyond to help my cousin find a dress. I would definitely recommend the place because of Terri. The other employee that we encountered was quite nice as well but I don't remember her name. She was helping a bride next to us but was helpful and nice as well. read more

We visited this shop in early August 2015 to look for bridesmaid dresses. There were several garbage bags outside the front door the 2 times we visited. We were NEVER GREETED OR APPROACHED by any of the 3 employees that were chatting and standing at the front counter for the entire visit. When we needed help, there was no one willing to assist. The store was messy and dirty and the dresses were hung in disarray. We have it a fair shot on 2 separate occasions. Each time we had identical experiences. Do not waste your time. read more

After having a terrible experience at David's Bridal, I called Panache and got a last minute appointment with Vanessa. We told her what happened at DB and she immediately went looking to find me something I would love. She found me 3 dresses that I LOVED and she made me feel like a star walking out of the dressing room. I did not buy yesterday but made another appointment for next week with the mothers to make my final decision. There was no pressure on me to make a decision right then and there and I was made to feel extra relaxed. The outside of the store is nothing special, but go in and you'll be surprised at the amount of dresses they have and the knowledge of what will work best for you on your big day! read more

If I could give this place zero stars I would. I walked in with my bridesmaids and no one at the front desks addressed me even though I had a appointment. The attendant did not introduce herself so we just picked our own dresses. She asked nothing about my style I was looking for. The most assistance revived was putting on clips even then she left are party to joke with other staff. Before our appointment I visited the website for dresses and hardly any were present. When I asked for a particular dress she handed me a binder and walked away there was no assistance with what I looked at. I would not recommend this place for anything. The staff is not helpful. read more

After a terrible experience with the owner of Debbie's, I called Panache and not only were they able to get the dress I saw at Debbie's and match the price, they were just plain NICE! I dealt with Rosa but she was busy when I got there and a young girl at the counter was happy to help me until Rosa was free. We tried on the DREAM dress we found at Debbie's and Rosa knew how ti clip it properly so we could really see the fit. And, the best news, my daughter is a perfect size 6 and with the heels she tried on there, probably no hemming either. Is the building beautiful inside and out, NO, but who cares, I'm not holding my wedding there, right? Nice people, genuine service and trying to help us with our budget trump a PRETTY store, any day!!!!! read more

I'm so disappointed with this place. We were getting Bridesmaids dresses for my aunts wedding and our biggest mistake was coming here. All the reviews about this place are true! If your looking for dresses this is not the place to spend your money at! We ordered bridesmaids dresses for the wedding this Friday and when we went to pick them up, I got the wrong size! I was a size 6 and I got an 10!!Then we realized they gave all of us the wrong sizes. That is completely unacceptable especially if this is your job and the dresses came in less than a week before the wedding! We didn't have enough time to order a different size or anything so we had to refund my dress. Thanks to their unprofessional and unorganized manager my aunt has one less bridesmaid and now has to stress about not just her dress but where to find a better dress and store for her bridesmaids. What a waste of money and time ! Don't come here or trust them with your wedding dresses!! read more

STAY AWAY! I understand a normal return policy no refunds, but I drove in from the DFW area to help my niece purchase her dream prom dress at Panache Feb 2020. We had already went to a few other stores when she found her dress at panache. We purchased the dress right off the rack, and it was not cheap, $500.00. The dress was beautiful, a tad too big, but the sales lady let us know that if we did not purchase this dress then she could not guarantee its arrival due to the Covid-19. She stated that the dress would be coming from overseas and Panache would not be able to guarantee the arrival. So I purchased the dress and was expecting to make the proper alterations to it. Thankfully I did not. About 2 weeks later, Covid-19 lockdown happened, and the schools cancelled everything, I mean everything. I immediately contacted Panache, via telephone and emailed numerous times waiting for a reply from Manager or store owner regarding the purchase and if they were going to be making any exceptions due to the PANDEMIC. Never got one. I explained the situation, the dress was not altered, still tags on, and in perfect buying condition. She expressed to me that I was not able to return the dress, no exceptions. I even offered to have them buy it back at a discounted price, I understand having to restock the dress, and what not, but to no avail. They offered me nothing but a 25% discount on a newly purchased dress on any occasion that comes up in the future. I politely declined. This companies return policy needs to amended! Given the circumstances, alternative resolutions regarding the purchased dresses should have been given to paying customers. I hoped this place went out of business during the pandemic, sad to see this establishment is still up and running. STAY AWAY LADIES, heaven forbid we have another pandemic, you will NOT get your money back! read more