Don't waste your time or money. This place is filled with inconsiderate people including their "manager". Waited for 30 minutes for a meal and then a refund. Will not ever come back to this location. read more

I don't know why every time I go and order Shanghai angus steak is just taste worst and worst, save your money and don't go.

Not sure why this doesn't have a higher rating. First of all this is the first Chinese food place I chose after moving here. The prices honestly can't be beat for a family amount of food. For 4 people I only spent like $40 and got alot of food and everyone got what they wanted. The flavor of the food was so good and we all loved it. I have no complaints on any of the food not only was it good but was also a good portions of it they were not stingy on the amount you get at all. So far they are the only Chinese restaurant I have seen with teriyaki chicken as a entree and not some little side food which annoys me. Hands down this place is my favorite place to order Chinese even now after being here for 2 years. I love the ease of ordering online paying and then picking up at drive thru. read more

Worst trained staff ever, food not ready, waited forever for in-house, and did not get one of our entrees because they must have used what was in front of us for the drive through first. Food just okay and we still had to wait on the teriyaki chicken eat in when our to go order wAs ready for us. Busiest time of the day, and they were NOT prepared for the lunch rush. read more

I LOVE this location, but today was ridiculous. I placed an online order, and showed up when my order was supposed to be ready. I understand there may be some delay, but I waited in the lobby for 40 minutes. I never even got an update on how much longer my order was going to take. Don't ever place an order online unless you're ordering through postmates or doordash. read more

Horrible service!!! Upon entering we waited 5 minutes to even be acknowledged. Once acknowledged the chow mein had been completely used by drive thru which was fine and agreed to wait for another to be made and pay for my order in advance. After waiting 30 min for another to be made I noticed chow mein being used for drive thru orders. I address the situation and am told that they will get mine in a moment at which point I point out that they have just pulled the last of the Orange chicken for drive thru. I am then told that I will need to wait again for orange chicken to be made. Frustrated I ask for a refund and the Corp customer service # the manager approached types in a code to approve the return never once acknowledges me or situation. The associate then gives me a # with a 702 area code, which being from Vegas I notice immediately. The real customer service #1 800 877 8988 I had to look up myself which then required a store code from the receipt which was not given back to me. #pandaexpress read more

Never ever go through the drive thru and expect to be out in less then 20 minutes. Slowest I've ever been to in my life. There's one car in front of me and they ordered one plate of food (I saw their order). It's been 15 minutes and they still haven't got their order. This is the second time using the drive thru with this exact thing happening. A non busy drive thru shouldn't take 20 plus minutes to go through. read more

Used the drive thru and they didn't have any food ready so they wanted me to sit in the parking lot and said they would bring me food that the charged me for in 10 min and after 20 min they still did not bring it having already paid read more

Spent $40 and got half servings of everything. I understand it's the apocalypse but if ur gunna ration our helpings then u need to ration the prices. Also the lady at the window acted like I offended her whole family by saying that. If the doors are locked and we can only use the drive through maybe don't forget half of someone's order and give them some damn forks. This was by far the worst experience I've had here ever. #corona2020 read more

This Panda Express needs lots of improvement. First time visit here, they always have wrong charge on my food, it's either overcharge or the person taking order isn't paying attention. Second portion control, they put tiny amount for food for the menu you order. This is not the best Panda Express, I've had better, and their staffs are either incompetent or just plain stupid for just keeping these charges wrong. Please dont overcharge your customers! read more

I love Panda Express and live in an area that doesn't have one. I was excited when I seen this Panda Express, but seen negative reviews. I was pleasantly surprised. The food was good and the service was great from the servers and the man at the register. read more

the drive thru here is terrible!! i've been sitting here for 20 minutes without moving! it shouldn't take that long to get someone's food out of the window! read more

The service I received from this location were exceptional! I'm baffled that they are not rated at 5. I will always be a supporter of Panda Express. They do more than just serve food but they serve the communities who are less fortunate through the means of food or funding. Good Job Jacksonville team! read more

I've only been to the panda on base between lunch breaks at work, but I didn't have dinner for the kids tonight so I decided to stop by panda and get a big order. I remember working fast food when I was younger so I know how these are a real pain in the a**. I walked in expecting to be eye rolled and fake smiled all the way through, but what can I say? I needed dinner. Well, to my surprise, I walked in and was greeted with "Hi! Welcome to Panda!" By several different employees. There was no one in line and probably about five different people sitting in the lobby, talking, watching tv. So I stood there and waited about five minutes. I could tell they were busy, people were leaving and showing up (shift change). So I patiently waited. Finally, Kayla walked up. She had those headphones on so I assume she was supposed to be in drive, but she smiled and took my order. Everyone else was very busy and loud, but she talked me through everything and fortunately told me that my four year old would not like the Kung pao. Thank GOD for that. I ended up getting a family feast and she quickly got everything together for me, but the teryaki chicken was gonna be on wait for about ten minutes. She apologized and gave me a free egg roll for the wait. When she checked me out she gave me a 10% discount because she saw the ID in my wallet. (Yes!! This place does military discounts !!!) I didn't even have to ask. Then, as I stood waiting for the teryaki, she checked in every couple of minutes with the cook to make sure they knew I was waiting. Perfect host. Other employees could've been nicer to her, but that's none of my business. At any rate, I Got my food! Kids LOVED the orange chicken she recommended! I was the cool mom when I came home from panda. Thank you guys! read more

I'm not sure this place deserves 2 stars, but I'll give it 2 stars, because I enjoyed a few of my entrees enough to return. This was my first time at a Panda Express. I placed my order online around 5ish and placed a pick-up time at 6 and received the confirmation email saying it was accepted. When I went to pick up my food, the line was wrapped around, which is to be expected for a new restaurant. I get to the counter at about 6:15 and they hadn't even started working on my order. The cashier yelled back and told them it was supposed to be done at 6. The manager was throwing around boxes and the other staff was very rude, except for the nice cashier. I asked the manager if they served potstickers/gyoza and was immediately shut down and told "No! And we NEVER will! If you want them, you can go to the Panda on base and get them!" First off, not everyone has a base pass and can get on base, I didn't even know they had one there. Second off, why would they not be sold? And third off, chill out, I wasn't asking you for your first born, I was asking you for a dumpling filled with deliciousness. They finally tossed all of my food in boxes and sent me on my way. We ordered the family feast, which has 3 entrees and 2 sides, so we could try what we wanted. We also got 2 egg rolls and an order of fried shrimp. The fried rice and chow mein were gross, to say the least. The rice had absolutely no flavor. And the chow mein had a funky flavor and was as dry as a sheep's fart. We tossed both. The egg roll was flaky and yummy and the filling actually tasted like a potsticker/gyoza...so na na na na boo boo mean manager man! The shrimp was amazeballs. The chicken and green beans were very bland and the chicken wasn't very good...BUT the Teriyaki chicken was so good, it has a 'Chicken Adobo' flavor, both white and dark meat. And the Shanghai Angus Beef was incredible. The beef had a grilled taste and very tender and the green beans, onions and mushrooms were cooked perfectly. The sauce was spicy, but sooo good. Just a heads up, all the dishes had a kick, whether it states it or not. My lips were stinging when I was done. I will give PE another try, by going through the drive-thru...but if ther service is awful again, I will not return, even if I enjoy the food. I will not continue to give money to a place with nasty people. Thiz World is far too ugly these days, to be so rude. Get some friendlier people and a different manager if need be. Bad customer service will drive people away. read more

For real though 30 min waiting in the drive through. Fast food more like slow food. The sloth in Zootopia moves faster than this line

After spending 27 minutes in line with only 3 cars ahead of me, I finally get my food. I get home to find severely over cooked crab Rangoon's and cold and over cooked chowmein. The entrees are mostly filler and little meat, maybe 4-5 pieces. What meat I did get was good but the ridiculous amount of onions were undercooked, borderline raw. Incredibly disappointing, especially after waiting for so long. read more

I waited n line for a long time, I order broccoli beef and veg spring rolls. the beef was bad and the rolls were old. I go back to tell them and they gave me a new order, but my food was still the same..I didn't had time to go back... I come here often but I guess this would be my last time coming here.. read more

Akirah was awesome she was super sweet! It was a good bit of a wait and 1/3 of the bowls were empty but I know my food was fresh when I recieved it. I'd rather wait 15-20 minutes on fresh food then getting something that I'm unaware of how long it's been sitting. I saw some really negative reviews about this location and was hesitant to go even though today was supposed to be just a pick up for my boss in Topsail everything looked so good and smelled amazing I had to order myself a plate too! When I walked in there was a good deal of a line but Akirah stepped up to help clear customers with a big smile, I saw no negative or crass behavior and attitudes that were previously noted in other reviews, the restaurant was very clean even though it was very busy and even though from the time I walked in to the time I walked out was something like 20-30 minutes I will definitely be coming back! I work in the service industry and know how stressful it can be during busy times and today it was handled gracefully and professionally. KUDOS!!!! read more

Service was pretty quick inside. Polite staff. Food was good, better than my regular chinese take out place. Will definently return.

Tried the drive-thru and ended up stuck in it for over 25 mins when there were only 3 cars ahead of me. There's no way of getting out with how it's set up or else I would have just left. Won't be going again. read more

Poorly run! They are never prepared for an influx of customers. Run out of food and leave you waiting. Then when they have the food ready they give the newly prepared food to new customers and the ones that have been waiting seem to be forgotten about. I won't be eating there again. It's too bad because it's the management and how it is run that ruins it for the customer. I never had an issue with this restaurant in the State I am from! read more

Ordered beef and broccoli and got 4 tiny pieces of beef the size of a quarter. 6 pcs of broccoli and a ton of white rice. Total waste of money. My husband got double portion of beef and broccoli and got 5 tiny PCs of beef. This is not a good Panda. Love the one on base. Will skip this one. read more

I usually look forward to panda but this time i was very disappointed. It might be this particular location but the guy at the window was very rude and when I asked for soy sauce he basically ignored me and I had to ask again. On top of that who doesn't look forward to the fortune in the fortune cookie? I know I do. Well you guessed it I got a smashed cookie and there wasn't a fortune but rather I suggestion that I "know how to put myself in others shoes" you don't know me panda. WEAK SUACE. read more

If it were possible to give no stars, I would. There seems to be a THEME that management seems to care less about. If you go inside, the line and wait is forever, regardless of how many people are in line! The employee's have absolutely no sense of urgency and work at a speed that defy's common sense. If you have a LONG line, you cut the chatter, focus on filling orders accurately and minimize customers wait, that is management 101 and this Jacksonville Panda is oblivious to that fact. As you can see from other posts, the drive through is a joke. And once you're in the drive through line, NO chance of leaving. I waited so long with ONLY 2 cars(1 at the window and 1 ordering) that I turned my car off to save gas. I have NEVER experienced such a slow, disorganized and inefficient drive through as this Panda is. I have used the drive through a total of 3 times(different times of the day) with varying amount of cars in front of me(3 or 4 cars usually, with ONLY 2 today) and the slow ordering, paying and receiving food is unexplainable. Once, in the drive through after I finally ordered AND paid, I looked up to see my 2 plate orders just sitting there while 2 or three employee's discussed the order that was being taken. I reached up, knocked on the window, pointed to my food and turned my palms up. The female employee clearly was annoyed at my actions and seemed put out because I wanted my order that I had already paid for. She did apologize for my delay but it boggles my mind how since THEY are not waiting in line seem oblivious to how long people are waiting to order and receive their food. And before the owner gives this response the canned "thank you for your comments", how about go supervise the serving line and the drive through for efficiency instead! read more

Went when they first opened for the day and got the steak and shrimp which they asked if we wanted to sample. Glad we got it! Plenty of big tasty shrimp and tasty steak. The bowl size was just the right size for us. My husband thought it was just a tad pricey. Will go again! read more

Probably the dryest grossest burnt version of Panda Express I have ever had!!! Super depressing was sooo excited to have this new panda built. Not only that but it was cold!!! Super disappointed!! read more

My wife and I visited for the first time last evening. We ordered the bowl with one side for about $7.00 each. They combined both our bowls with our sides, which I found strange. A side order normally comes on the side and not mixed with the entree. I was served half a bowl of vegetables (my side), and one piece of small strip Teriyaki chicken chopped up. The man in front of me ordered the same entree as I did but got two strips of Teriyaki chicken chopped up on his dinner. I wanted to say something about the portion size and the side issue, but I didn't want to embarras my wife nor the worker doing their job. The portion size was equal to a child's size in my opinion. I ate the bowl, the food was tasty, but for $7.00 worth of food it didn't fill me up. I stopped somewhere else on the way home to fill me up. I wouldn't waste my time trying this fast food restaurant. They are over priced for the portion of food they give out. If you purchase a bowl it should fill you up and sides should be on the side. read more

Been there about 4 times and I've loved it each time. I don't expect good food to be fast food so the little wait in the drive through isn't bad. All of my food has been hot, well proportioned and filling every time and I get multiple orders for multiple people each time. Wait staff has also been very nice. Waiting in line is no worse than Subway's wait line and I love that their drink options aren't just soda and powerade like most places. read more