I've had all 3 nose piercings done here & I trust no other business. Professional, clean, amazing…read morestaff, excellent jewelry selections! There's a reason they've been here as long as they have.

As most of these reviews state, the staff is extremely rude and they act like you're a nuisance…read morejust being there. Good luck trying to call, even though there is always someone free on the staff they will immediately only text and then blame you for the miscommunication. I asked if a piercing was possible, I was told to book a non refundable appointment and then turned away from the piercer for not having the right "anatomy" for a lip piercing. When I gave a review with feedback on the service I was told that I was hostile and rude. My friend came with me and even she is surprised by the response this business gave me. Even though I was scammed out of $50 and talked down to by the staff, I still remained calm and kind. It's a good place to go to if you want your day ruined.

Melissa is very professional and her shop is very well stocked in maintained. very clean…read more I always come in for my jewelry changes and had my nose piercing down there. They are very accommodating.

Been here multiple times for facial piercings and to purchase new jewelry. All the staff are…read morehelpful and professional. Black Diamond in WeHa was so expensive compared to Moonflower. 10/10 would recommend

I can't even begin to tell you how much I loved getting my tattoo at Rock City. Every step of the…read moreprocess, from my initial consultation to discuss design to the actual tattooing itself, was absolutely perfect. I even have a short follow-up scheduled three weeks after my appointment so they can take a look at my ink after it has healed and to go over areas that may need some touching up. I get a real kick out of talking with people who are passionate about what they do, so my hours in the chair with Kevin just flew by. I'm a relative noob (this was only my second tattoo), so I'm sure I must have been asking the most ridiculous questions, but everyone in the shop seemed eager to share their expertise. I don't know how many more tattoos I will be getting, but there is no doubt in my mind that I'll never go anywhere but here.

Wayne and the rest of the guys were absolutely excellent! Came in with my fam to get pasta tattoos…read moreand they all turned out amazing. Wicked professional. Super fun to chat with. Hope to be back soon.

I wanted to get a double helix done, but since this is my first time getting a piercing that's on…read morethe upper part of the ear, I was very nervous about finding a piercer. I've heard so many horror stories of people getting their cartilage pierced, so I was very particular in where I went. Safe to say, I am so so so glad I came to Stay True. When I come in, everyone is so welcoming. They were very kind and professional throughout the whole process. And there were so many piercing choices omg. I found one that perfectly fit my vision. My piercer was so incredibly knowledgeable of what he was doing that all of my anxiety went away. He also addressed my questions with a lot of care. I'm so incredibly happy my new piercings!! My new favorite place to talk about.

I really wanted to love this place based on its reputation, but unfortunately my experience has…read morebeen disappointing from start to finish. On April 10th, I spent $785.08 on three piercings: my second lobes and a conch. Before the appointment, I showed inspiration photos and explained my vision to the person at the front, including that my long-term goal was a double conch. However, there was clearly a breakdown in communication between the front desk and the piercer. It was not until after the conch had already been pierced that I was told double conches are normally planned and pierced together. Had that been explained beforehand, I would have made a different decision. I was also unhappy with the placement of my second lobe piercings. I was wearing larger diamond studs that day, so the spacing looked fine in the mirror. Once I got home and wore hoops, I realized the second holes were placed much farther away than I wanted. The photos also show an old, partially closed hole near that area, which makes me wonder whether the piercer may have thought I already had a second lobe and placed the new one more like a third. I cannot know that for certain, but because I explained everything and showed my photos to the front desk rather than directly to the piercer, it adds to my concern that the information was never properly communicated. For the amount I paid, I expected a much more thorough consultation, better communication, and more education about placement, jewelry, and aftercare. On June 8th, I returned because I had an MRI and needed my conch jewelry replaced with a retainer. I also told the front desk that I needed my lobe jewelry downsized. Once again, that information was not passed along. After the piercer finished changing the conch jewelry and began packing up, I had to remind him about the lobes. He sighed and said he had not been told. The appointment again felt rushed. I had to ask how the retainer worked, how to put my original jewelry back in, and whether it was threaded or threadless. I was not told what material the retainer was made from, how long it should stay in, whether it was appropriate to leave in a healing piercing, or what warning signs to watch for. Because no instructions were given, I assumed it was fine to leave it in. When I later went to clean the piercing, I realized the skin had grown over the O-ring and it had become embedded in the back of my ear. When I pushed the jewelry slightly, the area began bleeding heavily. My husband had to use a flashlight while I pushed the jewelry forward hard enough for the embedded O-ring to come back through the skin. We then removed the O-ring and took the retainer out completely. I have included photos showing the retainer immediately after it was placed, the skin covering the O-ring, the bleeding, the retainer after removal, and the condition of my ear after I had to force it out. I cannot say whether the retainer was meant to be left in long-term because that was never explained to me. That is exactly the problem. I should not have had to guess how to manage a healing cartilage piercing after paying a professional studio to change the jewelry. After spending nearly $900 between the original piercings, jewelry, downsizing, and the retainer, I expected professional guidance and confidence that my piercings were being handled correctly. Instead, the retainer became embedded, I had no choice but to remove the conch completely, and I now have to let the area heal before it can be repierced. I lost the piercing and the hundreds of dollars I spent on it. After everything that happened, I felt I had no choice but to write this review.

I went with a friend to get my eyebrow repierced and get my septum pierced. My friend also got her…read moreseptum. We had a little bit of trouble finding the place as he doesn't have a sign yet, but once we found it we were pleasantly surprised. Once inside you're met with a very clean waiting room with comfortable seating. It's a very calm environment which is important when you're having anxiety about getting a needle shoved through your body. Jay was very laid back, funny, extremely informative and knowledgeable. He was also understanding and did what he could to calm my nerves. It's been probably 18 years since I had gotten a piercing so I was a tiny bit on edge. He answered every obnoxious question my friend and I had without getting annoyed... if he was annoyed he certainly is good at hiding it. The entire process was really quick. I appreciated that because the longer something takes...the more time I have to get worked up over it. Once he was done he explained where the used needles go and where he sends the tools to be sterilized. When it came time to pay he went over what to use for cleaning. He didn't try to sell us what he has and even said we can find it cheaper elsewhere. My friend and I bought it there as it's convenient and we respected him for his honesty. Overall, he was very nice and if I ever need another hole put in me...I'll let Jay do it.

Jay is wonderful. He knows what he is doing and is very proffesional.He answered all my questions…read moreand really has a way about him that makes you feel comfortable to ask him anything.I would not go to anyone else.

I have went Three times each on days that they are open and the doors have been locked, despite…read morehaving the open sign on and no posts that they are closed for that day. They are extremely unprofessional and do not have any respect for their customers! The service I received after going just because I had a Gift certificate was just not good. I asked for my second lobe piercings and the piercer was nice but my piercings ended up crooked and not even at all. If I didn't have a gift certificate I wouldn't go here at all. The prices for basic piercings are reasonable but I expect at least for my piercings to be even. Overall I would never recommend going here all the staff from the Willimantic store to the Storrs one are just so unprofessional. Do not come here for a piercing! Just unwelcoming and unprofessional people and atmosphere.

Loved the vibe and the prompt and professional service Miss…read moreLily is the real thing. I had a tough piercing and she had no problem. The piercing heal without any issues I'm going back for more!