not wiped down tables staff look at my fam like we are crazy we Oder 4 drink cups got 2 perks grilled cheese is amazing broccoli soup is good to over all 3 stars read more

Messed up takeout order twice. Finally went in and talked to manager who did give us a free sandwich but showed no concern whatsoever and never actually identified himself as the manager. Then free sandwich was wrapped with pickle that was so wet it dripped everywhere. read more

Slow service, order filled inaccurately Well, if there is one thing I've learned from visiting Panera, it is to ALWAYS check my order. Half the time, they've filled it inaccurately and this time was no different :( We ordered the French onion soup in a boule. I haven't ordered this in awhile but previously received more croutons than I received with this order: 3! We also ordered the spicey chicken sandwich. Ordered it with avocado and there were 2 slices squished to the side. The pickle chips were there but not very crunchy. Perhaps they got smushy from the sauce? Wouldn't order the chicken sandwich again. And, of course, the service was slow. Although there were few people there and may 1 person waiting in front of me, I was waiting long enough for one of the associates to notice that I had been waiting for quite some time. Oh, well ... there are lots of other options for take out surrounding this location. This visit has cured me from Panera at least until I forget this experience. read more

Can't complain, but also I can't really rave about this location. It's Panera! They do their job the best they can for a chain. What did the other reviewers expect, a five star Michelin restaurant?! I actually would give them three stars, but every now and then something happens where I'm like, ew. Most recently, I got my French onion soup order. But inside the soup there was an onion skin. You know, that outer layer of onion that's kind of paper-y? And inedible. read more

Stopped in at 10:45am today, was in a hurry, place was empty, ordered one salad and a pick two. Simple. They called my name at 11:10, ridiculous. Back home opened bag and only half the order was in the bag. I guess I should have checked because this happens often. Been to chick-fil-A a million times with way more people and they've never messed up the order. Anyway, called to get my card credited and she told me she'd give me a store credit. I said that won't work because I am not coming back so credit my card. We went back and forth and she said either I give you a credit or I hang up on you. She hung up. Basically stole my money. Bad business. read more

I ordered through DoorDash and the food was not great quality. Rotting fruit in the fruit cup and the grilled cheese was just two slices of bread with the tiniest bit of cheese sticking them together. I am convinced they purposely give bad food for the To-Go and Delivery Orders since it is a hassle to try to return or complain. read more

Panera Bread - Fruit Cup rotting - Sandwiches Near Me - Bainbridge Township, Ohio

They messed up my to go order. I called them. They wrote down my name. Next time I got there, I got my item for free. Not bad. read more

I ordered the strawberry salad. I received garbage in my salad. See attached picture. It was like the brown bottoms of two broccoli stems but there wasn't supposed to be broccoli in my salad. I can't believe they are serving that. The Health Department needs to be called. This place is disgusting. I will never return. read more

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I love panera and the choices they have to offer. It is a chained restaurant but everyone is a little bit different. The food is always fresh and if I have to eat out I choose panera because of their healthy, delicious choices. A couple of my favorites are their Turkey BLT with avacado on sourdough bread, the Greek quinoa salad, and their green passion smoothie that has spinach and fruit juice in it. Whenever we have to go out to lunch for work, I always suggest panera because I know it won't be greasy and make me feel gross for the rest of the day. If you are looking for a healthy "fast-food" type of restaurant, then this is your choice. Don't forget to do rapid pick up and order online. It's a life savor. So this is the beginning of my edited review. The first couple trips I have had there were great. But lately, it's gone down hill fast. It started with doing an online order and two things getting left out - my cookie and the dressing for the salad. I ignored it because people forget all the time and I'm not a hard customer to please but then two more incidents have occurred. The first since that is I can't have cheese so I ask for spinach instead. When I opened my breakfast sandwich, I kid you not here were 4 or so pieces of spinach that didn't even cover the whole piece of bread. I know this is lame of me to call this out but come on. The second thing is when I ordered my salad, it was less then half full in the box. Panera is not cheap and I expected to be full after one of their salads and when I opened the box to eat it for lunch, it was unflavorful and disappointing. I really hope they start stepping up their game again. read more

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Service is really slow. They charged me $10 for a large Mac & Cheese and I got a small cup. The large used to be a full plate but not any more. Also, did not give us napkins. read more

We called on a Sunday at 1:14pm to order two salads to go. We were told we would have to wait one hour. We needed them in 45 minutes. They insisted the wait would be one hour. Did they have to go out and pick the lettuce out of the field? We order from here every Sunday and there was no desire to assist. read more

Panera Bread - Sandwiches Near Me - Bainbridge Township, Ohio

No surprises. Was clean and friendly. Nice place to gather with friends or have a bite alone. Was happy to see they had help-yourself to cold coffee at the coffee bar. Add a little sweetener and cream for a delicious cup. read more

Management is rude. Wouldn't be so bad if this branch was not so terribly understaffed; with proper staffing customers could avoid dealing with managers with bad attitudes. Ps- if you have 12 people in line, maybe don't encourage cutting, and maybe put someone else on the register. We go to Panera for FAST food, not because you have magic bagels. read more

I ordered their salad with strawberries for my daughter, recovering from surgery. Within the salad we're two old stubs of lettuce bases, that looked like broccoli stubs that are dried and dirty, obviously meant for the garbage. When we called the store the person answering was not helpful or concerned. No need to buy garbage. read more

I placed an online order. Food was ready on time. I got back to work and items were missing. When I went back to the store with the receipt I was told they could not give me the missing items because I didnt call them first. The workers I spoke to also had a rude attitude. I love Panera but will not be returning to this location. read more

This is the Bainbridge area incarnation of the Panera Bread chain opened within the last two years. Panera is located in the plaza next to Heinen's along E. Washington St. (old 422). Panera's menu offers many wholesome sandwich ingredient options, fresh breads, chai / tea drinks, and more. The store decor offers an upbeat yet relaxing interior with pastel colors, wall art, and comfortable seats and the staff takes good care in keeping the counters, furniture, and carpets clean and in good condition. Definitely a nice place for quiet meals, studying, and Internet usage especially during the off-peak periods. Very popular for its free Wi-Fi (limited to 30 min during lunch hour). read more

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Terrible slow service. After I paid for my coffee and breakfast, the manager tracked me down to charge me an additional 50 cents for the milk. I have been at the store for four days in a row spending st least $15 each time so I thought the 50 cents was fairly ridiculous. read more

My kids love Panera and I have yet to meet someone who does not feel the same. For me, this location is so perfect with the fireplace and the fact that it's easy to grab coffee and then go right next door and grocery shop. Love it here . read more

Just sent in a simple order of two grilled cheese sandwiches, one turkey sandwich w/lettuce, tomato, provolone-nothing else on it, one fruit cup and chips. This is what I got for $$26.56: Two "grilled" cheese sandwiches that had faint grill marks on one side only. When the sandwiches were picked up, cold and unmelted cheese fell out of each of them. There was nothing "grilled" about them in the least! The turkey sandwich was slathered with so much mustard (I hadn't ordered mustard) that the bread was completely soggy. The sandwich was so haphazardly slapped together and then a dripping wet pickle thrown into the mix, it was completely inedible. For all this, I paid $$26.56. Aha, you say, "Didn't you check the order before you left?" A friend picked it up not knowing what had been ordered. I am disabled and too disgusted to take it back:( read more

Unfriendly, unwilling to customize sandwiches ( adding or removing certain things from menu options that other Paneras have done for me before.). Gladly walked out and wouldn't go back. read more

The location is clean and the staff was frendly. When I arrived the coffee was fresh (3:00 pm). They have free WiFi but the music is loud for a coffee shop kind of setting. You can work out of this location but with the loud music it would be had to make a business call. read more

This Panera is never clean. The table are always dirty. The lines are always long. The food is overpriced and is poor quality food. $9 for a bowl of soup and a tiny piece of bread. The soup is just broth. Complete rip off. The only thing good at Panera is their chocolate chip cookies. read more

Well... Pretty average. They seem to love to over use garlic in all of their soups. I literally will smell for 3 days because of it. In addition to repelling other humans for a few days, my vegetarian panini was made with turkey. Mistakes happen. Just a bummer. read more

Panera Bread - Sandwiches Near Me - Bainbridge Township, Ohio

Waiting 25 minutes for a soup and half tuna... really. This place needs better training or more staff... gives Panera a bad wrap.

This is pretty much like any other Panera. Food is good and service is prompt but as always their price are a bit high for a soup and salad. This Panera is relatively large and if you are looking to dine in there is usually an abundance of seating. It's never too loud so you can easily have a meeting or get some work done here. As always take out at any Panera is easy and convenient. If pressed for time or have a very complicated order recommend ordering ahead for rapid pickup! read more

Absolutely the worst Panera in Ohio, operated by kids who have no clue what they're doing. Called in a pick-up order and had to wait in a line of 20+ people, while one person was on the register with a line out the door! The other supposed register person was making a specialty drink while talking with another girl. Terrible service, clueless staff, seriously try to avoid this store at all costs. read more

I haven't learned my lesson the first 10 or so visits. The staff is really young and speaks inappropriately in front of customers. Child aged customers. The food is sloppily thrown together and doesn't even taste that great. If I'm ordering a sandwich with avocado on it, please don't slice a whole avocado in half and throw it under the bread. The portions for their soups and mac n cheeses get smaller and smaller upon each visit. It's just getting to be too much of a disappointment every time we patronize. read more

We entered at 1130am. No one even looked at us for over 5 minutes. We had to wave to a worker and ask if anyone is working the counter. He got mad and said"I'm working on making these drinks for someone who came before you!" I knew he was working. Just acknowledge that we are here. Say I'll be right with you. Don't just ignore. He was not a nice man. Food is always good. But what happened to customer service. read more

This review is based on my last few visits to this Panera. Afterall, every place of business can have an off day. Or two. Okay, three. Four? Five? I'm feeling stupid for passing over my hard earned dollars in return for below average service and mistakes. Today I stopped in to grab their large mac and cheese --- which at nearly $10 ain't cheap. But hey, it's damn good so I fork over the cash. I usually share the order with my youngest child ---- when I got home, I opened that container and it was half full at best. HALF FULL! Check out the photo. Ironically, I stood at the pickup counter with my little beeper listening and watching as the other customers were contending with the clueless staff. (Sorry staff...it's up to your boss to train you effectively --- and HELP YOU.) Anyway, I'm standing there thinking "I'm safe. How can they screw up mac & cheese and a container of soup?" Well, now I know....by half filling the darn container. Jeez. I was ripped off. Thinking back to my last several visits, the problems at this Panera boil down to the people. There is just an overwhelming sense of confusion on the part of everyone that works there --- nobody seems to know what the hell is going on and me and the rest of the customers just stand there smiling with open wallets. What's wrong with us? Of course there are a couple folks there that have it going on --- they certainly have their work cut out for them. I'll probably go back at some point --- and you'll probably find yourself there too. But be warned and check your order! (After-thought: The Chagrin Falls area crowd can be pretty demanding...they want what they want when they want it --- I'm surprised they haven't whipped this crew into shape by now.) read more

Panera Bread - Large Mac & Cheese - NOT! - Sandwiches Near Me - Bainbridge Township, Ohio

We placed an order to pick up and they said it would be ready by 5:45. We showed up at 5:50 and it didn't come out for another 30 mins. Got back home and ate my salad, and what do I find? A long, black hair. This isn't the first time I've been disappointed with Panera at this location. read more

Mmehh. I usually love pan era - it's my go-to of the fast food world. Today at this location my soup was cold and my sandwich was tasteless and falling apart. Also the food seemed extra salty. First time to this location - maybe they were just having an off day? read more

Terrible service and the food is not consistent. They literally walked away from me when I was there to rider and this is not the first time it has happened. read more

Not very happy! Ordered pick 2 Salad(which was good) and Bistro onion soup! I was given chicken noodle and when I let the food counter know that it wasn't what I ordered, they walked away and wouldn't fix my order. My receipt showed bistro onion as well. Irritated that they couldn't read the order properly and wouldn't fix it! read more

This Panera is the worst. Not only is the wait to order ridiculous even if there is only one person in front of you (take a clue from Starbucks, Panera - assembly line) but the bagels are all hole and no bagel. The last two I got from there were ridiculous. They looked like a thin bracelet rather than a bagel. What the...? read more

If I were judging Panera for what it is. A CHAIN, a slight step up from fast food, then they get a four. But the real issue is, that there are so many delightful restaurants in Chagrin Falls that are not chains. And their food is a surprise when you order, an unexpected, wow that's awesome! Whereas Panera is, yeah, this tastes like what I had before. This location is very consistent. Properly staffed and clean. The restrooms are always clean, as well. So, if you can't think to try something downtown or on the outskirts of Chagrin and you must go here then It is what it is. read more

Staff is friendly. Food was good, relaxing atmosphere. Love having a patio to relax at. :-)

Here's the deal. It's a chain. The food is always the same. The wait always the same. The taste always the same. The people are friendly. Spice it up though! read more

Went for lunch today. Had poor very slow service. I will not go back to this Panera. Seems to have gone down hill in the last six months.