I'm not really into the new order yourself thing as you have to wait for them to give you your cups to fill yourself anyways. Feels like it has kind of cheapened the whole experience. Having said that, the food is fantastic! I got the new steak and mozzarella sandwich they have for the summer and it's one of the best sandwiches I've ever had. And of course their chicken and wild rice soup, which is my usual go to. The atmosphere has gone down a bit, it doesn't feel as posh as it used to. Kind of feels more like a fast food place now. But I'm not totally angry at that. read more

As always place is clean and relaxed, staff is courteous, but you will have to bring a magnifying glass if you want to find the bacon in their Ranch parm BLT salad read more

I don't think it's as good as it used to be so I don't go there as often. I think they should give you more soup than you get. One time I was there for breakfast my coffee was lukewarm. I told one of the staff, they said "there's a microwave over there." normally they would bring over a fresh container of hot fresh coffee. I didn't feel that was right. read more

Love their veg options like the Mediterranean Veggie sandwich. The chips are fresh and crunchy too.

This place is awful. I was heading to the restroom and while I walked in I saw rats dancing in the corner of the room. Then I was vibing with them. Then I was heading to get my sandwich I had just ordered. I sat down and there was RAT poop in my sandwich! Then I went to speak to the manager and he said womp womp and I was like your adopted then i walked away and never returned ever again. read more

Panera Bread - Turkey & Cheddar Sandwich & Cream of Chicken & Wild Rice Soup - Sandwiches Near Me - Mentor, Ohio

It you want the worst meal and the most expensive meal of your life, I can't recommend this Panera enough. Your portion size won't fill up a toddler. You can expect soggy lettuce and squishy fruit in salads and chicken with pink marks on it. You'll also get the pleasure of throwing at least half of your meal away from gross pieces in the salad or on the sandwich. The employees and supervisors are 16 years old, so what else can you expect when children are running the place. read more

First impressions are everything. We were there this past weekend. A lady with glasses took our order. I mistakingly said "cinnamon roll" instead of "cinnamon bagel". My wife corrected me, I chuckled, and then said," yeah, sorry, a Cinnamon bagel." I guess that took too long because she rolled her eyes. My wife did end up adding a cinnamon roll and asked to have it warmed. The lady taking our order never smiled, not once. We also ordered hot items. I'm not sure if we were supposed to wait at the pay counter for the bagel and roll but when I realized, I walked back towards that area and she was coming out with a plate with those items. I said, "sorry, I just realized maybe I should've waited on these". She didn't respond at all, just handed me the plate. When I say down, we noticed the cinnamon roll wasn't warmed. I went back up and asked someone else if she could warm it and she told me they don't do that, but there's a self service microwave under the coffee. Now, why didn't the lady that took our order tell us that when we asked for the roll to be warm? Terrible customer service. read more

Sad. The food is so good at Panera, but not worth the price. You pick two and a green tea cost $18 for in the restaurant. Let's not even talk about getting delivery anymore. For a cup of soup, half of a sandwich and a tea that just seems like too much money. read more

waited super long for my bagel and coffee this morning and when I asked what's taking so long they gave me attitude and told me my name is on the screen. there were only two more customers in the store. I don't know what's going on there but they sure need new management. read more

Almost $7.00 for a bowl of chicken noodle soup??!!??? I don't think so. The soup was fine but they really gouge you with that price tag!! We ordered as a group and when we heard the total we were really surprised- we checked the receipt and saw how much they charge for soup!! Won't be going back Chick filet is next door- I'll go there read more

This place was absolutely fantastic and we loved coming here. We were on vacation here and stopped by for a quick lunch in between stops. This place was exactly what we were looking for! The food was well portioned and prepared quickly. We hardly had to wait at all before our food was ready. They were really polite and helped us understand what was in everything. (We can be a bit picky sometimes) The feel of the place is warm and welcoming. The booths are not designed for large families, but you can comfortably fit a group of 4. They definitely cater to all ages though and have a kids menu as well. read more

Panera Bread - This is their chicken tortellini Alfredo. Would highly recommend. - Sandwiches Near Me - Mentor, Ohio

Three stars, all for the food quality. No stars for the service. Almost every Panera Bread I've visited has been a good experience except for this one. Twice now, on consecutive visits on separate days, the front counter service has been lackluster and disinterested in helping me. Two different people, two different days, same awful service. Both times, both people just stood by the register watching me as I stood looking at the pastries. No offer of assistance, no movement towards me to see if I even needed help. In fact, the first time, the young man just watched me for about a minute as three of us tried to make a decision, then as we walked to him, he turned around and started fussing with the bread rack until we called for him. The second time, a middle aged woman did nearly the same thing. She was about 10 feet away and just looked at me, so I walked to her and asked her for help. "I'd like a few pastries to go." No reaction, just a blank stare, then she asked, "For here, or to go?" Geez, really? read more

This Panera is located next to Marc's and across from NTB. Although it has been busy on every occasion that I have been in service has been prompt friendly. I enjoy the food as well. I am particularly fond of the bread bowl soups specifically the clam chowder soup. read more

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I love Panera Bread! For this particular location, I've only been here a few times. Food is great, atmosphere is nice, and service is quick. read more

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I stopped here because I had a sweet welcome reward to use. I haven't been here in years. The last time I was here I was not impressed. The place was dirty. This time it looked spotless! There is nice lighting and plenty of comfy seats to sit at. The hazelnut coffee is so good! And it's set out for your convenience! Free refills?! Say what?! Hells yes! Plenty of sugars honey , spices, half and half, and skim milk to add to your cup. The sweet treats look delicious. It was hard to choose what free treat I wanted. I went with the cranberry orange muffin. Muffins are my weakness. Th cookies looked really good with different pastries and scones. They have a nice food menu for breakfast lunch and dinner. I already had lunch so I did not try out. The prices seem a lil steep for a soup, salad, sandwich, or pasta. But eh it is a chain. I just love the coffee and the environment. Privacy and relaxation. The one downside, big downside..where is the charger stations? I don't see any unless I'm blind. Not convenient. My phone is dying and my laptop is half broken so it needs to stay on a charge to work. Ghetto I know. There is free WiFi!! One point added The staff is so pleasant and helpful. I had no idea what I was doing so the cashier helped me out tremendously! If you download the app and sign u, you will receive a free sweet treat, like I did. You can also order ahead and pick up quickly on the app! Good for people on a short lunch break. Overall it's a nice place to unwind and enjoy some good coffee and food. Just bring your wallet, it's a bit pricey. I'd recommend. read more

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Steer clear! Summary of the order: Three you pick 2. One frontera chicken with hardly any chicken and a piece of mozzarella cheese. This is not even made correctly but we were willing to let it slide. Then the Bowl of chicken noodle Soup had a dead fly in it. For this, the shift supervisor Cara offered another bowl of soup, the batch the fly came from!? Seriously...or a refund of the bowl. I ended up with a refund for that one you pick 2. Another pick 2 had Grilled cheese was seriously lacking cheese and had some pieces of lettuce in it. The bowl of tomato soup did not come with the standard croutons in it. One star for one of 3 plates that was correct and decent. There seem to be some quality control issues, and management protocol here as well as sanitary problems. read more

Great food, its clean. Parking lot is a pot holed third world parking nightmare. Not sire if they have any control over it but there are shopping carts scattered about and cars swallowed up whole by the holes in the pavement. Otherwise my bacon turkey bravo was awesome. Restrooms need more monitoring during heavy usage times. They bus tables quickly though. read more

FOOD POISONING ALERT ! On 5-25-21 I purchased two strawberry chicken salads, one with chicken and one without. I ate one, my friend the other. We both got food poisoning from their produce. I contacted corporate and inquired about their corporate policy on food poisoning and was told they did not have a document to send me. Really? This company immediately went into CYA mode. After all, protecting themselves is so much important than protecting the general public. For PUBLIC SAFETY, the health department has been notified. Do not eat here. read more

Menu has changed over the years, but I like Panera for a quick breakfast or lunch option. My favorites: Frontega chicken panini Chicken salad sandwich Modern Greek salad Squash soup French toast bagel with cream cheese Egg, cheese, bacon on ciabatta Any muffin or scone Never had a terrible anything here or other locations I've been to. Also, Love the baked goods, fresh bread and the new tea/juice options - love the prickly pear hibiscus fresca! So refreshing. read more

Super friendly staff who were all smiles, stocked showcases, clean restrooms and not a long wait...and this was at the beginning of the lunch rush. Ordered Bistro French Onion Soup (nomnomnom) and an iced coffee to go. The wait wasn't long and the soup was hot and delicious. The iced coffee was smooth according to hubby. This is probably the best Panera that I have been to in regards to staff and cleanliness. I have found Panera to be consistent on food quality to be excellent and delicious across the board. read more

2nd terrible experience in a row. Came in at 4:45. Store was nearly empty and no one was behind the counter. I stood at the counter for 5 minutes with no one recognizing I was there and no assistance . All of the teenage help moped around and looked like zombies. I ended up placing an order on line as as stood at the counter as I promised my kids I would get them dinner here. Finally a girl as me if I wanted something and I responded service. I watched 3 successive customers get the cold shoulder as I waited over 15 minutes for my sandwich and salad orders to be processed.! The youth of america wake up !! Get moving ! Panera wake up and manage your stores! read more

Good food. Good service. And healthy. Toilets did flush prematurely according to my wife and sister in law, would suggest a toilet sensor technician be called immediately to address this matter! We wanted to cook our outside food on the fireplace inside but it was off, I suggest that a fireplace operator be hired immediately to police and manage this serious issue! read more

Around 7:30 in the morning stopped in to have breakfast. Only 3-4 people in restaurant eating no line no crowd nice and quiet just the way I like it. Got some bakery to go and had a steak and egg bagel. Didn't take long order was hot and probably the BEST breakfast sandwich I've had in a LOOOONNNGGGG time! Service was friendly and all was good. read more

We came here to eat while waiting for our car at NTB. Well its a nice location but I ordered a Pick 2 and got chicken noodle soup and a classic grilled cheese sandwich. The soup good and hot but the grilled cheese was basically two half pieces of bread with grill marks and a piece of cheese slapped between them. The bread was cold and the cheese not melted. Come on you cant call that a classic grilled cheese. Its a cheese sandwich cold. There was also a hair in both my husbands and my soup bowls. You pay so much for the food here and it basically came out like a five year old made it. I won't be visiting again anytime soon. read more

Always dirty-tables, floors, booths. So disappointing as this used to be a favorite of mine.

Pretty good food. Been here a few times before. Ordered the turkey, avocado and bacon sandwich with chips and a drink today. You get chucks of turkey, not slices, which I can take or leave. Order came up pretty quickly. Clean location with plenty of seating. Only downfall is, it's pretty expensive for the amount of food you get. I spent $10.95 for a sandwich, small bag of chips and a smedium drink, which I think is kinda absurd. I rarely eat here and I will keep up that trend. read more

Classic Panera's, excellent food and clean environment. I tried the new cuban chicken sandwich with my favorite black bean soup today. Mmmm. A little slower service than normal, but I'll write that off to the post-church Sunday rush. Also got the Wildberry smoothie. It was delicious, but for $3.99, it better be! :) read more

If you want your food quickly, this is not the place to go. Time and time again the wait has been excessive. I am currently waiting for my food now...it has been over 15 min. There are not that many people here so I am truly confused as to why it takes so long. I ordered a Fontagia Chicken Sandwich. The food here is expensive and is sometimes sloppily put together. - the other Panera in Mentor is MUCH better. read more

Bad service! Check your food to make sure it's right before you leave. I ordered a bowel of chicken noodle soup to go and got a bowel of just chicken broth and some carrots. No chicken and no noodles! I had come in right before closing (so I was trying to be quick and easy) and I didn't think to check my soup before I left. Very disappointing. I tried to go back in but the doors where already locked. I called and all they offered was a free bowel next time I come in. Also they were out of baguettes which they didn't tell me. I just happen to look into my bag before I waked out. read more

Love the food. Place is clean. But the girl today working the register was awfully unfriendly. Had a bad attitude. Was super unpersonable. Maybe work on the customer service. Or put her in the back. Because she obviously doesn't like people. I think her name was Davatonia? read more

Nice place and nice location (especially since the car is being worked on next door) My chicken avocado melt was good, as was the broccoli cheddar soup. The Mrs "grilled cheese" was a joke, especially for the cost. One slice of barely toasted bread and a slick of cold cheese (not melted) The bad part was a hair in each of our soups read more

Panera in Mentor is HORRIBLE, don't waste your time or money walking in there. I entered and was immediately attended to for my order, I was at first, Impressed. However, that quickly went away. I ordered a smoothie. The girl had me step aside and wait. I patiently waited for her or anyone to make the smoothie but to no avail. Other employees kept asking to take my order and I repeatedly told them I was awaiting my order. After 10 minutes of waiting I re-approached the original girl and asked her about my smoothie. Her response was, "oh". That's it. I then went to another employee, showed my receipt and asked if anyone there could make my smoothie. This girl started to make it then got distracted. 5 more minutes later I asked another girl to make the smoothie in which she complied. Customers should no have to stand there and wait 20 minutes for a 60 second smoothie. I will never return to Panera due to their poor service. read more

Quick service, great food! Ordered special sandwiches and both were made exactly the way we wanted them and were delicious.

Go to Starbucks..go anywhere but here. The last two times I was there I waited a minimum of ten minutes to order while the employees (manager included) stood there and goofed around and ignored me. The last time I was there I ended up leaving after standing there for 15 minutes with nothing. I usually have good experiences at Panera but I would avoid this one. read more

We placed an order for three people two of the orders were screwed up we wanted scrambled eggs on our breakfast sandwiches and we ended up getting over easy very bad experience read more

I'm always respectful to the staff but I often get attitude from roughly 90% of the employees. I hardly, if ever, have a negative experience at the Willoughby location, though. read more

I love panera! Super delicious food. I am a big fan of the salads, the bread, and the french onion soup. It's my favorite! I also really like the bagels and muffins and all that jazz. It also is a really good place to just chill and study or hang out. read more

Went here had the broccoli and cheddar soup and a turkey sandwich they were both nasty and the lady behind the counter got into an argument with the man making the food and they yelled back and forth itvwas so uncomfortable we will not be returning read more

This place has gone down hill! Twice I had to take sandwiches back. The first time after receiving two small fragments of bacon! They corrected it. This time the manager said she would charge me! 3 chunks of turkey and 4 spinach leaves! Management is not friendly at all! read more

Sorry - other then their cookies - I'm still not impressed with this chain. This location wasn't any different then most others - fairly clean, which I like - staff decent and friendly - selection exactly the same as all other locations and certainly somewhere I am not afraid to go to - it just doesn't excite me the way it does others! read more