Lunch at Panera on our first day of vacation in Panama City Beach area of Florida. We both had South West Salads with bread. Hot coffee for drinks rounded out our lunch. We used the ordering kiosk and it worked out better than we usually do ordering from the cashier. The restaurant was clean. The dining room could used a refresh. The staff was not particularly helpful. The coffee in the self-serve urn was cold (it's always cold and 99.44% of the Panara's we visit.) The gal at the counter told us that she would bring hot coffee out. That never happened. My wife asked again 10 minutes later and she admitted she forgot. Eventually we got our coffee. If I was King for a day at Panara, I would not change the food or the menu. However, I would try to get some help that are more customer-focused and try to get some consistency in everything from food to drinks. read more

Panera Bread - Southwest NEW Santa Fe Chicken Salad - Sandwiches Near Me - Panama City Beach, Florida

It was dirty inside. All the tables were filthy. I've never been to a Panera that wasn't clean before.

We were in Panama City and knew that our toddler loves Panera Bread, so we decided to visit one for lunch. Once inside, I ordered Mac & Cheese and Chicken Noodle Soup. My lunch order arrived in about 10 minutes, and I took it to go. My toddler loved both the macaroni and cheese and the chicken noodle soup. The food was delicious, making it a perfect lunch for him. read more

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Broccoli cheddar cheese soup is wonderful. I ordered it every time Restaurant is clean and service is quick.

Would not order Togo here. Beats the purpose of having it ready Togo. They keep it behind the counter on the check out side not even where you go to pick up an order or where there supposed to keep the Togo orders. Very annoying. read more

Panera Bread - Sandwiches Near Me - Panama City Beach, Florida

We've stopped here several times while in PCB for the sip club program. Why pay for soft drink at a restaurant when you can get one free at Panera? All good things here. The only thing that would make this location better would be if it had a drive thru! read more

Panera Bread - Sandwiches Near Me - Panama City Beach, Florida

Great on all fronts. Delicious. Fresh. Great service, as well. Will most definitely be headed back, as soon as possible!

After an order hiccup, I called and Margarita actually took action immediately to fix the issue, an was so friendly and accommodating it actually gave me hope for humanity in 2026. Thanks Margarita! read more

Lack of customer service and the cold soup was enough for me.. Unfortunately what people fail to realize when you work in customer service you will come across the likes of all people.. If you only want to work with people that look like you, take a trip to Antarctica and work with polar bears ohh wait there skin is BLACK tooo!! read more

10 am and they don't have breakfast, lunch only I have been to many Panera's but this one always seems to have an issue Customer service also not friendly. read more

Idk why its so poorly rated the food is great staff is amazing and out side is outstanding 5 of 5 for mr read more

Panera Bread - Yummy food - Sandwiches Near Me - Panama City Beach, Florida

Hot Chocolate is not good. Ordered 2 cups and got two cups of hot milk no chocolate. Returned to report the problem and they remade it, but only had a small amount of chocolate in it. It had a foamy white cream on the top. Not your normal hot chocolate. However, they did refund my whole $ 25.00 order for my trouble. That was nice! read more

Phillip and Dwayne provided excellent customer service and the food was excellent. ....................................

Nice location, and they had plenty of bagels to choose from (nothing worse than wanting a bunch of "everything" bagels, and they don't have any). read more

This sandwich was served with the winged creature on it. Man at the window told my daughter it wasn't a bug, that it was char as he shoved it into the bread. He then told her he couldn't take it back and basically too bad. It wasn't until I walked around that he changed his tune. I clearly told him I had taken a picture of it just in case this very thing happened. He said they would remake it but walked away angrily. I remained until the girl spoke and said she would remake it. He eventually came back and threw it away. I believe he would have served her the same sandwich if I had not stayed there. read more

Panera Bread - This sandwich clearly had a bug (with wings) but man wanted to argue with my daughter that it was "char" as he shoved it into the bread. - Sandwiches Near Me - Panama City Beach, Florida

We ate outside and it was filthy! It was not busy at all. No line. Every outside table was empty. It was 12:30 pm. There was trash everywhere. Smushed food on the ground. The tables have this circle with a statement that tables are cleaned and and sanitized regularly and it was extremely gross. What looked like dirty spit dried up. This was days or weeks of filth. My salad was dripping with dressing to the point of inedible. There was one vegan option on the menu. Extremely disappointed. read more

Panera Bread - You cannot even see the amount of filth in the photos. - Sandwiches Near Me - Panama City Beach, Florida

The place is filthy and the staff is not good... we had to ask for a new spoon for our soup it was so dirty. None of the booths were clean. The soup was Luke warm at best, and the salad was half onions and swimming in dressing, when I had asked for dressing on the side. I love Panera but avoid this location, so many other options in pier park. read more

I have been going here since Day #1...It has gone downhill. I always bought quiche for breakfast, and they stopped selling my FAVE-SUNDRIED TOMATO. I LOVE their bagels, breads, cookies, pastries and macaroons...EXCELLENT!!! BUT, for meals, I'm disappointed. I got a $10 reward on my card, went in and got a pepperoni flatbread, caesar salad and raisin oatmeal cookie. The store was clean, cashier friendly, but flatbread had no spices/herbs... just bland. The side caesar salad was room temperature!!! The dressing had no bite of anchovie paste...just croutons and lettuce with powdered cheese...boring. AGAIN the cookie was PERFECT!!! Glad I only paid $8 instead of $18!!! read more

This place is the worst! I came in for a quick dinner and it took 15 minutes for my Mac and cheese and my little sisters Mac and cheese to come out. The place was empty (and dirty) so I don't know why it took forever. When I got my Mac and cheeses, they both are the same size, even though they are adult and kid sizes. What makes this better is the fact that my Mac and cheese was cold in the middle. When I went to replace it, the lady was nice. I would never recommend this place. They probably don't care since they are a big fast food corporation. read more

Very poor service. If you are getting takeout be sure to check to see that you got what you paid for because they for sure know how to screw an order up. Happened to me 3 times I'll never go back here. read more

We used to order from here weekly for work. We stopped because every time we ordered there was a mistake. I made the mistake of coming for breakfast, for pick up, they got my order wrong and when I went back and went in to get it corrected they brought me the wrong thing again. I've given up. Unless it's a pre made item they can't get it right, don't request your bagel toasted at pick up you won't get that either... read more

I do not know where you get your baked goods and breads from but I do know they are delicious!!! Whom ever is baking them Great job!!! I enjoy coming to this Panera, always good service and good food. I love the new sandwich you just added. Keep up the good work, keep trying to improve, never ever slack off. read more

Ordered a pick 2 and 2 salads for my family. 2 hours later after I get the baby put down for the night I find that there was a missing salad. When I called up they said I could come in tomorrow to get my missing salad. ???? Why would I come in tomorrow for my dinner tonight? How is that a solution to the issue? I asked to speak to a manager, the gentleman who actually handed me my food, I said that coming in wasn't going to happen since it was far away from where I am staying. For my inconvenience, they refunded my 1 salad. Fixes the problem right? I get people make mistakes but no this wasn't enough of a fix. I expected more from Panera. This leaves a bad taste in my mouth. read more

First off, I am a HUGE panera fan. I've ordered from this Panera with zero issues. My only complaint was we ordered the new smoked chicken baguette which was very delicious....yes I love bread. So the baguette was outstanding but there was not much chicken in it though. That's the only bummer. Delicious flavor and excellent bread but hardly any chicken. read more

Went there early, right after they opened. After I ate, I made the mistake of wanting to use the restroom. I have been in fraternity house bathrooms cleaner than this bathroom. Not just the toilets and sinks. The walls, the floors, the tp dispensers... every surface area was dirty, dusty or hairy. There is no way that place has been cleaned in a month. Disgusting to think my food was prepared with this lack of hygiene. Will never go back.. read more

Filthy and out of stock. Big PB fan but this location is dirty and poorly operated. Several tables still had food and plates on them and people were waiting for a place to sit. They remained that way for the entire time we ate our lunch. I know you are supposed to clear your own table here - but some people don't know that so someone needs to keep the dining area clean. Three times this week we stopped in to get coffee and a snack. All three times the iced coffee was out. We requested that they make more and we were told "it will take 5 minutes". 15 minutes...still no coffee or any indication that anyone was working to resolve the issue. The "Charge" drink machine is also out. Several dessert options were out of stock as well. It's a busy week, maybe you should order stock ahead and staff up? read more

I previously had a 5 star rating on here bc this Panera used to be soooo good! Now I'm lucky to even get everything I ordered. They always forget something (dressings for salad,etc.) or skimp on the avocado. The soup is cold at 6 pm and the Mac and cheese is soupy. The meals are always made poorly or incorrectly. The manager always seems to be there when I go in so I don't know why these things keep happening. The only reason I keep going back is bc I love Panera and there isn't another one on the beach. I hope they can step their game up because this Panera used to be fantastic. read more

Tried this location again and extremely disappointed. How can you be out of bread? I'm talking any and all bread, they were out. The booths were dirty and falling apart, and the salad still had frozen chicken on it. Never again. read more

Panera Bread - Sandwiches Near Me - Panama City Beach, Florida

Disappointed in this Panera Bread. Each time I have attempted to come in I am met with no one at the front and the people I see working there don't say anything or appear to grab the front cashiers. Too bad because I love the food in general. read more

This Panera location has absolutely horrible service. The staff is not at all friendly and they have problems getting the orders right. Wouldn't recommend spending your money at this place getting something to eat shouldn't be an ordeal. Lol at the 5 star reviews that's so obviously coming from their own people read more

I absolutely love Panera Bread! This was the worst experience I've ever had! The food is good but the service from Laura my cashier was horrible. She was beyond rude from the beginning of my experience here and she messed up my order. First I asked for a steak and cheese she told me they didn't have it, then a man corrected her. I asked for no onions she told me they didn't come with onions. When I got home they had onions on my sand which. My sister is allergic, we had to trash the food we spent 20$ on, great! Tracee the other cashier was phenomenal she attempted to help Laura. Another woman came to also accommodate me after I asked to have a copy of my receipt (I originally said no the first time Laura asked). Laura rang in Mac and cheese, I ordered half a grilled cheese. I asked for a buzzer, she said they'll call my name. She never asked for my name. I had to come back and ask for cups. She handed me cups. No straws. The drink I ordered wasn't available. She never apologized and it was just nasty! I am just not happy! read more

Panera Bread - Sandwiches Near Me - Panama City Beach, Florida

Conveniently located at the Simon Mall plaza. Fee steps away from main stores. What I like about this place is consistency of food. I like to go simply with unlimited Zoppa tuscana soup and salad. I really like bread sticks. Just with this combo you can suffisfy person of any size. Usually I get this combo with hot tea. From time to time I like to get some entry with signature chicken. Customer service 5 out of 5 Location 5 out of 5 Exterior 5 out of 5 Interior 5 out of 5 Food 5 out of 5 Cost $$ Great price to value ratio. read more

Panera Bread - Outside - Sandwiches Near Me - Panama City Beach, Florida

Today's lunch manager was amazing. Very organized and coordinated their team in a fun, productive manner. I accidentally deleted my Panera App and I thought for sure it would take a while to get my to-go food. As soon as I ordered, the manager let his team immediately know and I had my food in about a minute. SUPER FAST to-go food ! I WILL be back. Food was good too ! read more

We had a wonderful experience for lunch on Saturday. My husband had the new chipotle chicken pizza and loved it. They were also giving out samples of their hot fresh cinnamon rolls. Delicious! Restaurant was clean and busy, despite tables being blocked for "social distancing" purposes. read more

Seriously surprised this Panera hasn't been shut down yet. The service is SLOW & we were one of 3 couples inside. They also only had 4 people working. They didn't get our order right the first time or the second time & the staff doesn't communicate with each other. Someone was supposed to make the bagel & another a smoothie. When I went up to ask where those were, no one had any idea. They were all pointing fingered saying "He was supposed to make this." or "She was supposed to make that." Seriously the worst Panera I've ever been to. You'll get better service at the McDonald's down the road. read more

We are locals and travel extensively for work. We've eaten at many Panera Bread restaurants but this is one of the worst. The staff, usually 6-7 young adults are disrespectful to customers. The quality of food and cleanliness of the restaurant are sub-par when compared to other Panera Bread locations. It's currently 4:25pm and there are 5 occupied tables, every other table in the restaurant is dirty. We are watching as the staff are conjugating behind the counter goofing and playing. read more

Food was good (like every other Panera). Try the Mexican corn chowder. They were busy, but definitely not horrible. We got there just around 11. Staff was rude. We are on vacation and it took the fun out of eating at this establishment. With so many good choices in the area, we won't be returning to a place to be treated rudely. read more

Filthy! Couple of the booths looked like small junky apartments. Even had there dog with them! Your healthy beverage choices looked more like a rotten fountain. Nice location though read more

Food was fine, but the manager was not very customer friendly. She cut off my sentence multiple time and I felt very rushed... there was no one else in line. read more

We usually love Panera (especially the Fuji Apple salad)... but this location at Pier Park seems to struggle. We usually order take-out, and our orders always have at least one big mistake. Also they are usually OUT of key ingredients by 5:00 pm -- like, out of BREAD for sandwiches (!), or out of greens for salads. They close at 7:00 pm. This might be due to the fact that it is hard to staff any business on the Florida Panhandle because you can't find workers... OR could be because this Panera is completely out of food by then anyway?? The manager is usually there and he seems like a decent chap... not sure what the problem is. read more