after moving to the area a few months ago I started going to Panera's. I do love their soup and the chicken salad sandwich. oh, and their hot chocolate is awesome! Customer service is "so-so". I say this because even though there are two people normally at the register, they are incredibly slow. But i like the food. So i keep going. I usually order soup and sandwich to go. some times i get home without bread, sometimes without the cheese and croutons. So I've just learned to check before I leave. The other day I ordered two soups and a sandwich and checked before i left. It was a good thing because they didn't put the second soup in it. I checked the receipt and yes I was charged. So they gave me the soup. Unfortunately, I didn't check again. No bread, croutons, or cheese :( oh, when i first started going a cashier had asked me if I had one of their reward cards. (same restaurant). I said no. She then gave me one and put in the information. I've gone several times since then, always giving them my card. The other day when I handed the cashier the card, he says "this card isn't registered, there are no points on it" what?? He said I was supposed to go online and register it. ok....so what gives? out of all the times i've been, and it's been about 4 or 5 times, NO ONE ever told me that the card wasn't registered! So, in other words, all the times i've been, i have not got any points for. anyway, as i said, I do love the food and probably will continue to go back but i will always check. Just be sure if you are doing take out, check it before you leave. As someone else said, they are expensive for a sandwich shop, but the food is good. read more

I am a big fan of Panera. I go to one whenever I can because they consistently provide tasteful food, good service and a complete experience. However this Panera has been the one exception for me and my girlfriend. We ordered the portion of mac and cheese and a turkey sandwich. When we received both portions of the mac and cheese we could clearly deter between the two that one has less than the other. We asked the man behind the counter if we could get another since this one was significantly less. He explained that they are all preportioned (which we are already aware of) and we asked if we could simply get another order. The guy along with another employee refused and said that if we wanted another order we would have to order one. Panera is not a "cheap" establishment, you pay a fair amount of money because of the service they offer. I was in no mood to pay extra for another meal when I should have got what I ordered to begin with. Other things to note about this particular establishment are the following: -1st Panera I've visited that doesn't stream music throughout (it feels just depressing inside). -Water cups that make dixie cups look like big gulps -Cashiers that not only appear incompetent, but sound like it too. There is a couple Panera's scattered around PCB, so I would suggest searching out those instead of this location. read more

I really enjoy the fresh made baked goods. The have a nice drink menu too. I prefer the food here over Starbucks. read more

Panera Bread - Great coffee break spot! I tried chai tea latte and was delighted. Lots of house made pastries to tempt you. - Sandwiches Near Me - Panama City Beach, Florida

Went there the other evening. Overall, it was okay. Sourdough bread was soft and tasty. The sandwiches though seem like they get skimpier each time. Less meat, less condiments stuffed between the bread. They are not exactly inexpensive. It was slow and service was quick. We loved the soup. It seems like Panera isn't as consistent as they used to be. read more

Well two times after picking my menu selection they were out . No sign, no apologies, just a tough crap look on the face of the cashier. Done. read more

Panera Bread is one of my favorite franchised sandwich shops. The breads are all delicious and the ingredients are of much higher quality than, say, Subway or even Quiznos. Unfortunately, this means that Panera Bread is also substantially more expensive than these other chains. I don't visit as often as I'd like, as it is hard for me to bring myself to spend over ten dollars on a basic sandwich combo with chips and a drink. As other reviewers have noted, Panera Bread is an order-at-the-counter style eatery. As you look over the menu, it is hard to miss the bakery case with all its fresh-baked sweet delights. You can add an item from the case to your order for just a dollar or two more, and I often opt for a bear claw, which I heat in the microwave available for customer use. At this eatery, the subs and sandwiches are made out of customer view with a pre-determined set of toppings and sauces as listed on the menu. Once you place your order you are given a buzzer to signal when your order is ready to be picked up at the other end of the counter, and unlike Subway, you won't find yourself shuffling towards the register as you direct the design of your sub. Panera Bread places an emphasis on the fact that their breads are baked fresh each morning, but not without cause. The breads are always substantial and delicious and have a lot of character. Though I imagine the process is not that much different from those of its competitors, at Panera Bread I've never had the sense that I'm eating factory-made, pre-fabricated dough. The staff is friendly and efficient, keeping the dining room clean and finishing orders quickly enough that utilizing the drive-thru (at least at the Panama City location where I usually dine) is a viable option. The two sandwiches I generally alternate between are the Italian on ciabatta and the roast beef on asiago cheddar bread. The former is served with a special sauce, likely a iteration of mayo, while the latter is served with a horseradish sauce I really enjoy. Besides sandwiches, there are numerous soup and salad options on the menu, though I've yet to explore the side of Panera Bread myself. Pepsi products are served at a self-serve fountain in the dining room. I appreciate the fact that they offer the caffeine-free versions of Pepsi and Diet Pepsi in addition to the standard versions. As I alluded to above, there is a second location of Panera Bread in town near the Panama City Mall. This is the location I usually eat at, but both Panera Bread restaurants are basically the same, as are all the other locations I've ever visited. That's basically the bottom line with Panera Bread. It IS a franchise, so you are getting a consistent if somewhat unauthentic experience. The menu is chock-full of high quality and delicious items, but you pay a premium for the privilege of enjoying these things. Nothing exceptional, but worth a visit? Absolutely! read more

Manager there was very rude, talked over me rolled her eyes and didn't seem to care at all about the dirty restaurant, I hope they do something about that, food was ok it took too long and one of our orders was messed up tables were gross, drinks were low, Overall was a terrible experience and that manager just needs to be reviewed / talked to by the boss. read more

I ordered the new Thai wonton chili soup with a half salad for 13.95 + 1.00 tip. Both have wonderful flavors and decent size for the price. Although I did have to ask for my broth in my coup b/c the bowl only was filled about half way and he happily filled it up for me. When I asked the lady at the counter if I could have more Gorgonzola cheese for my salad she had no problem giving me the wrong kind (blue cheese). When I questioned her if blue cheese came on the salad she said yes, that's the Gorgonzola that came on it. I went back to my salad and tried the cheese, it wasn't the same kind she had given me. So I went to the employee working behind the salad station and asked him for xtra Gorgonzola, he also gave me blue cheese!! Overall food was delicious but staff should be better educated on portion control and ingredients for a $14 soup and salad. read more

This spot has terrible customer service, rude staff, out of a lot of items, rude when i asked for an item then forgot. Never coming back.

This used to be one of our favorite places to grab a sandwich and salad. I have been very disappointed the past few times and will not go back. The inside seems to be very dirty, orders wrong, and the most of the staff seems unfriendly. What a shame! I am glad Zoes is across the street. read more

I went here with my mother because she wanted to try it, but neither of us knew what they had. So I looked over the menu and desired on pasta in a bread bowl. I was super excited, until they gave me my food. The bread bowl looked pathetic and the pasta was horrible. I could have had better at dominos. I was super disappointed. As for the staff, they weren't bad, but they weren't very helpful either. Definitely a waste of money. read more

This place is terrible. Half the menu is never available. Service sucks!!! Whomever owns this particular franchise should lose it. They don't live up to the standards. Waste of time and money!!!! read more

Panera Bread corporate has changed the menu for the worst, the sandwiches are not as good as they were before, the employees are still great people, Panera is changing their pastry section also, can't tell what is going in it's place but could not get my favorite pecan roll this time, the last two times there, the sandwiches weren't as tasty as the older menu, though the employees are trying hard , I think corporate should change, we will not return for a long time. read more

Avoid at all costs. Panera is normally good. Appears leadership needs to be fired here. 30+ mins to get your order, slow on the registers, tables were never cleaned, had to do that ourselves. Never saw any leadership in out almost an hour at the establishment. Oldest person we encountered must have been 17. Additionally the bathroom was filthy and there were no paper towels. read more

I placed a rapid order pick up here that included bread bowls. When I arrived I was told that they were out of bread bowls and offered more bread instead but not offered a refund. I was in a hurry, hence the rapid pick-up and ended up with disappointed kids who had been looking forward to their bread bowls. read more

I have eaten here many times. Started out a great place to eat and then it happened. They switched the bread (side rolls) to some generic tasteless limp crap. It used to have a hard, crispy shell and a warm, soft center but now the whole piece is just soft and cold. And they run out of bread bowls frequently....fire the manager ! Will never eat at this location again. Very disappointing !!!!!! read more

I would give this place 5 stars based solely on their broccoli cheddar soup!! Best I've ever had!! Sandwiches & salads are great also!! Can't be beat for a soup, salad, sandwich, bakery stop!! read more

This panera is super clean and always gets my order right! Plus they are always friendly. Quite honestly thats all you need from Panera, friendly clean and correct. read more

Good food, great bakery, nice staff. Get the 'My Panera' card to get rewards, such as a free cookie or espresso.

I am only giving this a low score because several times, not only at this one, but at other Panera Breads, I have been give dirty silverware. I like their food, but I bring plastic forks and spoons with me. They really need to work on that. It may be the shape of the spoons and the dishwasher can not clean they properly. I don't know what the problem is. read more

I usually love Panera but this location is horrible. The last few times, they have either messed up the order or things were missing off of our salads. Not a biggie but annoying the same. What I just can't understand is how nobody is at the cash registers taking orders at 1pm?! I waited for almost 5 minutes in my last visit. Several employees saw me but nobody acknowledged me. I saw an employee filling the already full bagel baskets and asked if there was someone at the registers. The employee told me they would take my order as soon as they finished putting out all the bagels. I eventually just left and went to eat at another place around the corner with GREAT customer service unlike the PCB Panera!! I will not be back to this location!!! read more

Every Panera Bread I've ever been to has issues with cleanliness. The tables are never cleaned off in the dining room, the bathrooms are usually dirty and the drink area is always filthy. This Panera at Pier Park is no exception. Our food orders came and it was made incorrectly but we didn't bother to ask them to correct it. The staff is very uninspiring and seem like they're bored with their jobs. The food there taste pretty good, too bad everything is so unkept. read more

I wish I could afford to eat this healthy all the time. Let me rephrase that... I wish healthy good tasting food wasn't this expensive. I'm not a huge fan of their coffee or their pastries. But their soups are amazing and their sandwiches are quite a delight. It's hard to get consistent quality with a chain restaurant but Panera seems to get it right at every location. The menu is very complicated I've been here several times and always feel rushed whether it's due to the line behind me or the person taking my order patiently staring at me while I try and figure out if I want half Soup Sandwich roll bread pastry or a whole one or a combo or some variation of all three. I'm sure they've given it a lot of thought but I kind of wish there was just the stupid drive-thru combo numbers 1 through 3 that I could pick when I'm feeling overwhelmed by choices. read more

We are local and used to frequent this Panera location often and it has become disgusting. The tables and floor are always dirty and when you see how dirty it is behind the counter, you question even eating food there. I get dirty silverware and plates all the time, they have employees handling money at the register and then touching people's silverware and napkins. They also frequently get the order wrong. We recently went to a different Panera in Sandestin and it was like night and day in terms of cleanliness, service and food! read more

This was our first time here and I must say the soup and sandwiches were very good. I was not impressed by the employees though. We were looking at the menu board to decide what we wanted and one of the employees said sarcastically are you ready to order? Like we were taking too much time to order. The food deserves 5 stars. read more

The only reason I am giving this location a 3 because the girl who took our order did not ask if any of us (my Mom, Sister or Myself) were a Panera Bread rewards member. She also did not offer the different options for baguettes and did not offer us a .99 cent dessert. The other reason was because it was FREEZING in this location! It was 78 degrees outside the day we went so we did not have jackets with us and were not prepared for how cold it was in there. We could have sat outside, however, it was a bit windy out and did not want to eat outside. It was so cold inside we could barely enjoy our meal! Of course, our meals were EXCELLENT! We all LOVE the food at Panera Bread and have NEVER been disappointed with the food! read more

Food was great as it usually is at a Panera. Service was good. We are water drinkers so the mouthwash size cup for water was a bit aggravating. We would be willing to pay a small fee for a normal cup for water. Overall, one of the better meals we had while at the beach. read more

Food, as always, is delicious but evening/night staff does not portray the Panera image. We went in about 2 hrs before closing on a weeknight to get dinner. It was very slow ~3-4 tables in entire restaurant. I ordered a half sandwich and soup and my spouse ordered a panini. When our order came up, I picked it up and brought it back to the table. My spouse noticed that his sandwich was on white bread and was not a panini. I took it back to the pickup counter with my receipt. The young lady behind the pickup counter did not acknowledge me for several moments until I said that our order was incorrect. At that point, she mumbled under her breath and snatched plate off the counter. Several minutes later, my spouse went to pick up the corrected order. They were rude about it and when he asked for the chips and pickle that were originally on the plate and a standard part of sandwich order, more mumbling ensued. The male manager was in earshot and observed the entire exchange but never approached us. Sad that these are the people representing Panera in PCB, FL. read more

Really fast and nice service, good food especially the shuffles for breakfast. But they always run out before I could order a second one.

Tried the chicken noodle soup in a bread bowl.. soup lacked seasonings, was basically like what comes from a can from Campbell's.. bread was from white flour, OK, but i prefer whole grain breads as they are healthier and have more interesting taste.. This is an order at the counter place.. You are given one of those little beeping coasters which will notify you when your food is ready, at which point you grab it from a different counter and turn in the coaster.. Quite efficient system.. Tried the coffee, it was OK. Since I am generally suspicious of chain restaurants I only ended up eating here for the first time today because I was trapped in Pier Park due to a traffic jam after a special event (Mardi Gras parade).. Person working the counter , who was clearly a Bay County local or perhaps from Alabama, seemed to feel that chit chatting at the counter was more important than paying attention to customers, so there was a long delay.. read more

I used to love going to the Panera Bread on 23rd in Panama City, Fl when it was new. Now it is absolutely filthy. Every time I go in that store anymore I have to ask to have a table cleaned. There is dried food spattered on the walls of the booths, and crumbs on and behind the cushions. The staff is friendly, courteous, helpful, and accommodating. It would just be nice to for once go in there and not have to eat on a wet table that I had to wait for someone to come and clear and wipe down. read more

Horrible service at this location. Took my order and my money, then sold out if what I ordered. Have me a stale brioche bun on my substitute order. No apologies and no remorse from staff, just kinda, oh well. Poorly managed and trained staff. read more

I've been there twice in the past two days.. The corn chowder and the black bean soup are so good! The employees are nice, too.

Not sure about the other reviews but the staff were very kind. I was a bit disappointed that I missed breakfast by 3 minutes but they were still very sweet and quickly prepared my food. read more

I had a Cesar chicken sandwich from here.....It was gross. Cold chunks of chicken slapped grossly onto cold bread. It was like eating flavorless thick gelatin,on rubber bread. The pickle was good. The chips were chips....Nothing to brag about. The staff is friendly and fast. However my little sister makes better bread, and my 6 year old makes a better sandwich. read more