Years of loyalty, but no response after X-rays and insurance claim…read more I've been a loyal patient of Dr. Joanne Butler for many years and always appreciated her care, but this recent experience has completely changed my view. Over a month ago, I went in for a maintenance visit and a crown had broken. She explained that she would submit the claim to my insurance and, based on coverage, either repair it or refer me elsewhere. She also took X-rays and an impression for a bite guard. Since that appointment, I've called several times and have not received a single return call. (On one occasion I managed to speak with Ed her husband/office manager but still no callback) Its extremely disappointing to be ignored after so many years as a patient. If the problem was that my insurance didn't pay enough, that should have been discussed honestly--not avoided. What's worse is that X-rays and other services were billed to my insurance, yet there has been no communication, plan, or care provided. I expected better treatment and respect from a practice I trusted for so long. I'll be taking my care elsewhere.

Butler bills for services not performed and then refuses to see you if you do not pay a bogus co…read morepay. I had the bloodiest cleaning services done in June and needed a root canal and crown. I had the root canal done by an endodontist in July and then it took months for her to finally get back to me and booked an appt for late Sept. When I arrived at the office, she had an elderly man as her reception who is actually her husband tell me that I had to pay out of pocket $1050, or she cannot see me. My insurance requires no copayment as she is a in network provider with my insurance co. I told him I want a copy of the bill at that time I seen she billed and was paid for service that I did not receive. I contacted my ins co and filed a grievance against her. I have also read on google, Healthgrades and other sights of other patients with similar bogus experiences with her. I wish I would have read her ratings before going to her. If you have experienced her scam, please contact your insurance co, don't let her continue to get away with billing for service she hasn't rendered or over charging.

No one ever talks about how difficult it is to find a great dentist! Problem solved. I highly…read morerecommend Franklin Avenue Dental Care. Rosalia is a fabulous dental hygienist; kind, gentle, knowledgeable, and easy to talk to. My cleaning and X-rays were quick, but thorough. Dr. Barsky is equally kind and genuinely cares about your dental and overall health. I was not sold any additional toothpastes or mouth care, which I very much appreciate, coming from dentists in Manhattan that are just looking for a buck. Vicky the office manager was equally fantastic, she was so friendly and accommodating. Overall a 10/10 experience. My boyfriend grew up in the neighborhood, and he will be switching his dentist to Dr. Barsky.

Dr. Barsky is knowledgeable, kind and comforting as a dentist. He took the time to answer…read morequestions, address my concerns and explain to me what might be my issue and how to resolve it. Definitely would recommend Dr. Barsky- His staff is great too- especially Vicky!

I called to get old dental records because insurance was asking for it for a specific claim to show…read morehow my issue was hereditary. insurance wanted the proof of X-rays i took years ago. When I asked for the Xrays, the person who answered the phone gave me so much attitude about it saying that she "does not understand" and that I need to come into the office for another x-ray. I explained that I don't need another x-ray, i just need the older x-rays they have on file. She asked me for my email and gave me attitude in the process while asking me how to spell my name. When I finished telling her my email she just hangs up the phone mid sentence without telling me if she sent me the email or not. I've been going to this dentist since I was a kid and I'm so glad I switched. The dentist does not care about if the patients are in discomfort during the procedure and the wait times are pretty ridiculous.

Where do I begin. First let me start off by saying Marie was HORRIBLE. She's the front desk person…read morewho confirmed with me they are in network with cigna ppo but told my dad they are not when he arrived. She gave me attitude during the entire phone call and apologized to me only bc I told her I will leave a review. She will avoid Yes/No questions with answers that make absolutely no sense. Her answer to my "are you in network with Cigna ppo" was "both". I won't be surprised if they over charge patient's insurances by lying they are in network when they are actually out of network. THEY ARE NOT IN NETWORK WITH CIGNA PPO. Make sure to call your insurance to see if this office is actually in network with your plan. VERY SHADY.

Dr. Gerov is an absolutely incredible dentist. My husband and I had a lot of anxiety over choosing…read morea dentist after having gone to a few different dentists and feeling like they weren't the greatest. It didn't feel like they were truly honest, and it put both my husband and I off going for awhile. Finally, I knew we needed to go to a dentist, and after looking at reviews, we settled on coming to Dr. Gerov. We've been going to her for about 2 years now and she's been wonderful. Both my husband and I go and we also take our 2 toddlers to her. She's been patient and kind with them, even when my 3 year old has screamed in her face. Honestly, we're thrilled with this dentist, and have recommended her to other family and friends.

Dr.Gerov and her staff are amazing.They were upfront and honest from the moment I first used…read morethem.Every encounter was pleasant and painless.I finally found a great dentist that takes pride in their work.I would highly recommend them!

Dishonest and will have you pay for something you don't need then deny you a refund. Unprofessional…read moreand has inappropriate convos with assistant in front of you. Would never go back here for a service, Deepti Gupta does not care about you and only cares that she's getting paid.

Please be very careful when you deal with Dr. DEEPTI GUPTA. She is all about making money and want…read moreto perform extra work that you don't need. Her famous dental work is saying that you have gum disease and you need to do surgery. She did that to my family member. My family member went to get a second opinion with a gum disease specialist and the specialist said that you don't have any issues in your gum at all. It's unbelievable and unprofessional how a Dentist will do things like that to a patient that has no knowledge about dental work, and cut their gum open and making the patient suffering unnecessary pain. PLEASE GET A SECOND OPINION BEFORE YOU DO ANY SURGERY WITH HER ! If you're reading this post Dr. Gupta. You know exactly what I'm talking about.......... I'm sure my family member isn't the first person you did that to........

My family and I have been patients of Dr. Velastegui for quite some time and I must say we are…read morequite pleased with her professionalism, skill, and demeanor. Dr. Velastegui is excellent and a consummate professional in every sense of the word. From the moment you enter her "immaculate" studio which looks like something out of a Hollywood dental office sans the Hollywood stars, you know you are in a very warm and caring environment! Her staff is equally professional and welcoming so that one feels they are in the right place and where they need to be. Dr. Velastegui does not "sugarcoat" difficult news when she has to advise you about necessary dental treatment but she delivers it in such a way that is still respectful of the patient's feelings and rights. She also offers dental treatment alternatives whenever possible. Dr. Valestegui is also quite a music enthusiast and makes sure she has nice music playing to allow for a more pleasant dental experience for the patient. To make this pleasant experience complete, Dr. Velastegui should include a small coffee/smoothie bar and a couple of symphonic instrumentalists to play for patients during dental treatment. :) We highly recommend Dr. Velastegui and her equally professional staff! Suffice it to say that Miriam and David are quite pleased!

Extremely Disappointing Experience and Unprofessional Practices…read more I am deeply frustrated with my experience at Passes Dental Care and would strongly advise others to look elsewhere. First, they opened my tooth knowing full well that I was going on vacation in less than a week. They knew there was a high probability I would need a root canal, yet after opening my tooth, they admitted they didn't have the ability to perform it and referred me out. I was forced to pay hundreds of out of pocket for a CT scan and an emergency pulpotomy, and now I am left with a temporary filling and forced to urgently find a specialist before my trip--a stressful situation that could have been handled much better. Second, they forced me to take and pay for a new CT scan, completely ignoring the fact that I had already provided a clear, up-to-date CT scan from another provider taken just two months ago. Third, their billing practices felt very deceptive. I was initially promised a very decent credit for a routine cleaning since I reached my insurance maximum. However, after the cleaning was completed, they went back on their word and demanded almost full payment. When I tried to speak up and address this, they turned around and increased the bill to around $250. I have been a loyal patient with this practice for years, and they have earned thousands of dollars from me over time. Yet despite this history, they completely refused to offer any fee adjustments or credits for their oversight, leaving me to spend thousands more out of pocket at a specialist. Poor communication, unfair billing, and terrible scheduling management. Save yourself the headache and go to a practice that respects your loyalty, health, and money.

I've been a patient of Dr. Passes and Dr. Schiff for many years, and I can't say enough good things…read moreabout them and their entire team. From the moment you walk in, you're greeted by a warm, welcoming staff that makes you feel like part of the family. The level of care and professionalism is outstanding, but what really sets this practice apart is the personal touch. They genuinely care about their patients' comfort and experience. My dentist even sings to me during appointments, and they always play the music I want to hear, which makes every visit relaxing and enjoyable. The dental staff is exceptional, friendly, attentive, and always willing to go the extra mile. It's rare to find a practice that combines top-quality dental care with such a warm and inviting atmosphere. Going to the dentist isn't something most people look forward to, but this office has made it an experience I actually enjoy. If you're looking for skilled dentists and a team that treats you like family, I highly recommend Dr. Passes, Dr. Schiff, and their wonderful staff.

After a long search and numerous consultations, we decided to go with Bayside Dental Arts, and it…read morewas 100% the right choice! If you want a true Hollywood smile -- this is the place to go. The atmosphere is incredibly friendly: beautiful, cozy, and impeccably clean. All treatment rooms are equipped with the latest computer technologies. Patients are seen right on time -- no delays and no double-booking, which unfortunately is rare in many medical offices. A huge thank you to Dr. Andrey Ilyabayev -- he truly has golden hands. His professionalism, precision, patience, and mastery make every procedure quick, smooth, and completely painless. Thank you to Jenny, the treatment coordinator, who is always ready to help and provide clear explanations to any question. Many thanks as well to dental assistants Zanda, Jessica, and Joshua, who do an excellent job. And of course, thank you to Ashly at the front desk -- always friendly, smiling, and polite with every patient. I highly recommend visiting Dr. Andrey Ilyabayev at Bayside Dental Arts. You won't regret it.

The office is beautiful and very modern inside. The ladies at the desk were nice and explained…read moreeverything they did. Went for a free consultation for my son and he could have easily taken our money and suggested we do the implants we came in for. He showed us what we were looking at, explained what was happening and referred us somewhere else. I really appreciated his honesty and expertise.