Always clean and many good sales. Service manager was nice on my returned item. It appeared I was…read morenot getting my full refund but a second item was in the total which was not broken down. We bought a nice tux online from Kohl's. It was not in stores so we ordered two and returned one. The tux fit well and was less than half most places. (About $75 on sale total for cost and pants.) Thanks Kohls!

Friendly staff. This location is still one of my favs. It's been a number of years since I last…read morevisited, so just would highlight the consistency of good service here. I was recently here on a Saturday to browse their selections. Although I did not make a purchase, this was still a pleasant shopping experience.

Just stopped in while we are at the Leeds outlet. I ended up just purchasing some clearance…read moreslippers. But the store was clean and the staff was friendly. Charity was my salesperson... she was very sweet and patient.

I love shopping here first off but I will never order anything online and send it here again. I…read moreorder 200 dollar worth of shirts and when order arrived I went to go get when I got there it wasn't there. Confused I checked my email. It said Thanks for picking up your order. Never received or picked up my order. I will continue I just won't be ordering anything and sending it here.

This is one of the few stores that carry clothing items that I like in the city of Birmingham. I…read morehad been looking online and at other store for a summer red jacket and stopped here as I was on that side of town. I found what I was looking for. The price was awesome and I came close to getting shoes. When I checked out, they supplied a discount which made my stop even better. They are always accommodating and texting discounts. I must return again soon.

Had some time to kill so I came here to look for a few shirts. K&G isn't a store I frequent at all…read morebut I had nothing to lose. We were greeted by the staff when we entered. I located the section I needed. I was able to find a few items that could work for an upcoming event. The line was long but moved pretty quickly. Their return policy is 30 days and the tag must be still attached. I was pleased with this visit . Staff was friendly. Bathrooms were ok. Prices fair.

Looking for fashions in a smaller setting, then try Loft. This store has served me with all…read morefashions throughout my career and has also provided me with my weekend wear. They are really good at placing their inventory on sale within the season so that you can keep up with the trends and also update those staple pieces. Great value for the quality. The store associates are good at allowing you to browse without being pushy, great customer service.

I've shopped at this LOFT location a few times and always have a great experience!! The whole team…read moreis friendly and helpful, and the store is always well organized with a great selection. Heather is the best - she's always so kind and helpful. Highly recommend!

Ask for Kevin Bowan for the best service, suggestions and nice manner. My husband and I have…read moreshopped with him for years and love seeing him.

I booked an appointment online at Jos A. Bank for my husband's Valentine's Day suit fitting. I…read moreaccidentally selected the wrong date, and when I called the store, I was told no one knew how to change it and that I needed to rebook online. The system would not allow me to modify it, so I ended up creating a new appointment under my name instead of my husband's. When we arrived, we were greeted and assigned to a young associate. While he was polite, it was clear he needed more training. He had difficulty locating the right suit jacket and did not ask about preferred material, style, or fit. I ultimately had to step in and select better quality and style options myself. After directing us to the fitting room, he left to assist other customers. I noticed another associate assisting a customer nearby, and he was excellent. He measured his client, discussed styles and alterations, and was very attentive. After my husband tried on pants that were too long for his liking, I asked that associate if we were supposed to be measured. He said yes and even suggested a more tapered pant style that would better suit my husband. He then informed our assigned associate of what we needed and encouraged him to assist us properly. From that point forward, the service improved. Overall, the experience was okay. I do not believe anyone intentionally dismissed us, but I did book an appointment with the expectation of being assisted throughout the process. We were there less than 30 minutes, and I don't feel that was too much to ask.

My son is graduating soon so my presents all are something to help him with applications to Law…read moreSchool or his promotion at his current job. I am a sales person at my core. If I haven't learned anything while working on commissions is to never prejudge a potential customer. A few years ago I walked in a BB store to buy my other son a few suits to interview in because first impressions matter. I walked around and was finally greeted by a smirking jerk. His direct words were, "That's too nice a suit to wear to court. ". I looked at him and asked him to beg my pardon, Will you repeat that? This jerk asked me if I thought their prices were the same as JCP? I was speechless. I was not feeling well and tears rolled down my face. Not because of his I insults but it was just the acknowledgment of how hard it is to be treated right by people like him. I just didn't have it in me to even ask for the manger. I wasted time telling him my son would be going to court but not as a defendant. He would be the arresting officer. That I had been out looking for a lost foster dog the reason I looked so casual but I assured him I could pay whatever their prices were. I wanted to put my previous encounter behind me and see if that jerk was still there. Unfortunately, Jos A. Banks is where a dear friend of mine buys his clothes and I heard his reminder in my head as I stood at the door with my hand reaching out to the door. Nope, I won't darken the doorway because I'm sure they knew what an ahole that guy was from previous complaints. I turned on my heels and seemed to buy a That graduation suit elsewhere.

Update 4/1/14 I have not been able to wear the three slacks I purchased & had tailored here…read morebecause the belt loop for the slacks are too narrow for any belt. Brought them back to see if there was any way I adjust the belt loop & I was told to get a smaller belt. No other offer to help in any way was extended. Reason I got the boys size is because I don't fit into the men's size for #BrooksBrothers so the sales consultant was kind enough to find slacks from the boys department for me. I thought they would help somehow with a goodwill gesture if I bought additional slacks to replace these but I think I have too high expectations for this place. Good news though - some homeless chap in Birmingham, AL will be strutting some decent slacks around town.

Some nice stuff in the front of the store. Otherwise, I was underwhelmed. Passed two sales people…read more Neither one said hello or asked me if I needed any help which I did. Store was very hot. I gave up and left.

If I could give 0 stars, I would. Went to return a Christmas gift from my husband today and they…read morerefused to take the item back. When I opened the gift, there was an ink mark on the pants and it looked like the item had been previously returned. They accused me of causing the ink mark and also accused me of ironing the pants, neither of which had I done. My husband is 88, has Parkinson's and is blind in one eye. He did not notice these defects when he purchased the pants. We were so humiliated and treated disrespectfully, that neither one of us will ever step foot in that store again. This is the store at the Summit in Birmingham, Alabama. The salesperson who dealt with us does not need to be dealing in retail!

Selection was ok but the customer service sucks ! My husband came in on crutches and we were…read morelooking for cruise attire ! They definitely weren't helpful and looking down on us until we checked out and spent almost 300 for 3 shirts . I definitely won't be back in there . Should have went in vineyard vines or buckle but we had reservations with our kids at Cheesecake Factory for their birthdays ! And my husband was on crutches so we couldn't walk too far . If they would have been more helpful we would have bought more ! Anyways take what you will but don't expect great CS!

In my 81 years I had never worn my shirts untucked before. I found the fit and the service to be…read moreexcellent. The fabric is so soft and wrinkle free after hanging to dry. I have never spent so much money for a shirt before. I bought 4 shirts and will probably purchase more in the near future!