My 11 year old Son had a Papa John's gift card he received for his birthday, there is no Papa John's in our area, so we happened to be in Chino, and we saw a Papa John's, so we decided to cash out our birthday gift card. We ordered a stuffed crust pizza and some garlic knots and wings. Received our order promptly. We left and I decided to eat a hot slice, lo and behold it did not have a cheese crust. We were upset, so we decided to go back and confront the lady upfront. The manager came over and apologized, and said wait ten minutes and I will get you what you ordered. He gave my son a free large chocolate cookie, let us keep the regular pizza and corrected our order. I really appreciate his service and how handled the situation. Thank you ! If we were in the neighborhood this place would be our regular Pizza place ! Great service, great people !!! read more

I placed an order and a very courteous and helpful person answered the phone getting my order correct and providing excellent customer service. I stopped buying pizza from Papa John's because of their high prices, but now they have competitive ones and great employees such as Erick Torres who truly make a difference! I will continue to buy your pizzas because people like Erick make us want to return! Thank you. read more

I ordered a delivery for 530pm at 12pm and it did not get delivered till 615pm....cold!! The driver made multiple stops-that was not disclosed to me when I ordered delivery Then I was on the phone with the restaurant to rectify for over 30min and then manager would not help , fix or talk to Me Unprofessional and disappointed. read more

So we decided to get some Pizza for Football Sunday and ordered from Papa John's! I decided to order the new Garlic Stuffed Crust Pepperoni pizza. The pizza was ready to go when I arrived and all the employees were super friendly. I also got an extra Garlic Sauce and Banana Peppers to go with the pizza as well! Highly recommend this Papa John's for sure! read more

Papa Johns Pizza - the front of the restaurant - Pizza Near Me - Chino, California

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I have ordered from this location multiple times a month for years with typically few issues. Last weekend I placed a semi large order for a small get together and part of the order wasn't delivered. I called the store to let them know and asked if it could be remedied. The girl that answered told me that I could only come pick it up myself or be refunded. She said she would charge me another delivery fee to deliver the missing part of my order. Excuse me?! After multiple attempts to request they fix their mistake I told her to just refund it. As it turns out instead of giving the refund for the full amount of the missing item she came up with some weird $4.31 to refund. I have never received such horrible service and will NEVER order from here again. I also plan to reach out to corporate because this is unacceptable in my opinion. As a business if you make a mistake it is your job to fix it. read more

Came in sat evening for carry out. Pizza was ready in 10min tasted good no waiting. Placed looked clean.

I come to this place for many years and this pizza place never failed. They make great fresh pizza and their service is outstanding. Highly recommended!!! read more

I am very upset that I placed an order for a delivery at 12:30 p.m for 2 p.m and got a notification that wouldn't be deliver til 2:45 or after. No one bother to notify me i had to call and cancel since it would be after my lunch break. I was told there was 1 person working . My first time ordering from here and will never order again. Terrible way to run a company. read more

In one word this place is a rip off. They have a special on the Shaq-aroni right now but this door charges a dollar above the advertise price. It's supposed to come with extra cheese and extra pepperoni but what you get is the thinnest layer of cheese you'll ever see on a pizza and the smallest amount of toppings you'll ever see on a pizza. If you enjoy the taste of bread and tomato sauce help yourself this is not a real pizza. read more

Hit or miss. Either your pizza will have cheese or no cheese! Weekend crew is a lot better than the during the week crew with the manager there. He isn't really a jolly informative type. Kinda a here for a check don't ask for extras or have a complicated order. I asked for 16 slices instead of 8( I have kiddos) he was kinda annoyed I asked but did it. The other workers on the weekends are overly pleasant. So I'm just gonna order or the weekends read more

I haven't been to Papa John's in a while but still friendly and pizza was ready on time.

I am rating as 3 star because it's not 100% bad but it can be. Carry out regular pizza is great. However, I ordered the Pumpkin pizza and it was not very filling. My son didn't even want it. I don't blame him. Second bad experience I've had here. They need to stay consistent. read more

Papa Johns Pizza - As thin as a tortilla - Pizza Near Me - Chino, California

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Yooo the pizza over here was fire I love the stuff crust with jalapeño and chicken bomb

We called in an order, and Jacob not only had it ready, he also applied the deals that the call center had neglected. Really appreciated his service. read more

Ordered the "super hero" and was immensely disappointed. There's literally half the toppings on the pizza... so I pretty much paid for more bread and cheese. Some of the slices barely have fragments of toppings on an entire slice. It was a "WTF" moment for me. The pic looks like it has a lot of toppings but notice it's just browned cheese... Do yourself a favor and NEVER ORDER THE SUPER HERO. read more

Papa Johns Pizza - Pizza Near Me - Chino, California

I ordered 53 dollars of food never got my order they need to upgrade their order on line 4 hours nothing you suck

Undercooked dough on pizza and it pretty much stuck into the box. Went to pick up a slice and the toppings fell off and the dough was mushy and rubbery. read more

Papa Johns Pizza - Pizza with undercooked dough - Pizza Near Me - Chino, California

Great tasting pizzas at great prices. I loved it! Pizza was fresh and hot, so were the wings and breadsticks. read more

Papa Johns Pizza - Stuffed crust! - Pizza Near Me - Chino, California

Picked up my to go order. One of the young men behind the register was not as friendly but another came to help and had an amazing attitude. Had a long hard day and help me get home in a better mood. Food was great! I love Papa Johns. Clean. read more

The food and service I receive at Papa John's in Chino was amazing. I'm sorry I did not get a chance to take a picture but I ordered the works on the New York crust and it was scrumptious. The staff was very helpful. It was a nice environment. They were very friendly. read more

The person that took my order at the horrible attitude and the total was 7.15 she asked me if I have the $.15 and I told her no so she gave me 85 pennies back because she did not have any other change she said. read more

Called in and Tony was the one to take my order. I messed up a couple times and changed my mind but Tony was so patient and nice. I appreciated the great customer service. read more

It's on the way for over 40min even if you live 1.5miles away. Tf is the driver always doing with my food. I'm done with the tips.

The pizza was so delicious and with so many flavor. The service was top notch and the pizza was to die for. Very clean environment!!

This location is pretty solid. Pizza is hot! Pizza are as ordered. Never had a problem. Delivery is pretty fast too. Anytime I order for delivery, it's up 10min before expected time. Drivers are always nice. Location is clean. 1 waiting bench inside. read more

Papa Johns Pizza - Half Veggie, Half Cheese. Well executed. Hot & Fresh. - Pizza Near Me - Chino, California

I'm literally obsessed with this place basically I'm here at least 3 times a week each time it's done right

My boys love the cheese and pepperoni pizza from Papa John's. I enjoy the Internet deals, $10 for a large pizza with unlimited toppings. My wife and I like Papa John's because the pizza isn't greasy, the fresh toppings, and the peperoncini is a nice touch in the box. We usually order a Hawaiian pizza to eat with our buffalo wings from Buffalo Wild Wings. Great combination, don't forget the beer. Friendly staff and plenty of parking at this location. read more

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Driving 5.5 miles for Pizza that could be deliver isn't a good practice. But if you like quality Pizza and wings, then you're nearest papa johns is it. This location gets 5 stars for their empathy they expressed because they couldn't deliver to my area. As soon as you walk into this location, you are greeted by genuine caring people who understand that customer service requires effort. Thank you for the an experience that excelled my expectations. Great job to the staff at this location. read more

Placed an order through door dash and meant to select pepperoni for some reason I hit bacon. So I called to correct it literally three minutes after confirming the order and the first employee who answered acted like I was asking the most difficult question said he has to get the manager... didn't mute the phone calls the manager over and says "she has a problem something to do with door dash or something.. idk" passed me to the manager who says they already placed the pizza in the oven. didn't expect such useless service. But cool getting a whole pizza with JUST freaking bacon on it...guess the customer is NOT always right here. Lol completely get it was my mistake. But how hard is it to take the bacon off and replace it with pepperoni I dont understand. And when I say it was LITERALLY three minutes, I mean it. Won't be back. read more

I was really craving Papa Johns today. Ordered for pick up. Was chowing down and lost my appetite when we found a long piece of hair wedged in the crust. . read more

Papa Johns Pizza - Pizza Near Me - Chino, California

Tony the GM is an amazing asset for this company. He has excellent customer service and meets all of our needs without any questions. I ordered two large pizzas with the special and forgot to add wings to my order and he was so kind enough to put in my order right away. I am definitely coming back here again I'll because of his excellent service to me. The pizzas also came out perfect. Cannot wait to dive into it. Give Tony a raise please. He seems like he deserve it especially during these tough times running a business as an essential employee try to get pizzas out to customer stuck at home. I highly recommend this place. read more

So i called in today to order a large pizza,a cookie, and a 2lt pepsi totaled 25.39 they said it was about an hour wait i was ok with it so i walked out side an hour later and the pizza and the cookie was on the ground pizza was cold i called to see what the issue was why did they do a service like that the manger stated that they used door dash because they didnt have any drivers in manager offered a 50% off next time this is not the first time they mess up on my order so i declined the offer never buying from this location ever agin i would like to be contacted about this situation iff theres a way the franchise can help me out thanks read more

Ive been ordering pizza carryout & delivery here for over 3 years. Every time they have been great. The service is fast and efficient. Papa John's flavor is usually amazing and this location is consistently on point. Very nice employees and nice clean store when I have walked in for carry out. One recent time, during quarantine my daughter asked for pizza for her 6th birthday and they delivered happily and on time with happy birthday messages on the boxes because I mentioned it in the online ordering comments. It made our dinner that much more special. Thanks so much for being so good to us and working hard so that we are able to enjoy our favorite family meal through this tough time. You are the best! read more

Not sure if it is GrubHub or Papa Johns but I placed an order for delivery, my credit card was charged and never received food. Called the restaurant and they said they never received my order. Called GrubHub and they said restaurant was having issues with orders. Im supposed to get a refund meanwhile I'm still hungry read more

Really enjoyed it. Their pizza is one of the best, delicious. I tried the salad and pasta, love it. Going back there for sure. read more

Horrible customer service. Their site when ordering online states that you'll receive an email w/ delivery time. After 10 minutes, no email. I am concerned because I ordered a ton of food for the 4 18 year old athletes in my house that are wanting to eat the furniture! I call the store and get nothing but attitude, as though I'm disturbing the young individual that answered the phone. Once my food is here and not spit on, I plan on calling back to speak with a manager. There are a lot of pizza places out there. I don't need this place. Pizza Pirates employees on the phone have an attitude but at least the pizza is good. Bottom line... never again. read more

Pros: Conveniently located near my house, consistent, and fast. Cons: None. Overall: This Papa Johns is overall great. read more

Horrible service I tried calling two differ t locations and they both denied service. Really ? How do you guys make money if you chose not to help your customers??? Wow. Screw you guys. Never will I get pizza from this location or any other Papa johns pizza store again. #blocked #lostrevenue #nocommonsense read more

Delivery was fast but the pizza seemed slightly under cooked. The cheese wasn't completely melted so the taste was a little weird. I'm the first to admit that Im not exactly a Papa John's connoisseur but the pie also tasted different from when I've had it in the Midwest & down south. If there's another option for pizza available then I'd say go for it. Pizza wasn't horrible but definitely wasn't anything to get excited over. read more

I've been going here a lot lately and every time has been a great experience. My order is always ready on time, delicious and handled with care. The whole crew is hard working, kind and cool but Tony, in particular, is a homerun hitter. He's knowledgeable, fast, friendly, efficient and non-stop provides excellence. This spot on Central Ave. makes me feel welcome and important with each visit. Thanks again, y'all! I really appreciate your top-notch service. read more