So after reading all the reviews, let's just say I was NOT expecting much lol. Almost every review was about terrible service, terrible food, and terrible time frame. But I got complete opposite service/food. Idk if there has been a switch in management or just one nice employee. Ordered pizza online, no issues. Originally said 60-75 wait on delivery, we ended up getting a call about 20-25 minutes later saying they were here. The food arrived HOT and FRESH! They worked so fast, so much faster than I would have thought. I was surprised in the best way with this Papa Johns! Take a chance, they are pretty good. read more

Papa Johns Pizza - Parmesan Crusted Buffalo chicken Papadias - Pizza Near Me - Hammond, Louisiana

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Absolutely ridiculous costumer service. I called and placed an order and when i received it, it looked like it had been dropped. Both garlic sauces were busted and cheese was off both of my pizzas. When i called back they asked if I would like a store credit or for them to send out another. i asked for them to send another and they took 1hr 45mins while declining my call when i was trying to ask for a an update. when my order finally came the delivery driver caught an attitude telling me i was wrong for not putting in the exact address for the remake when i was never asked to even do so then continued to yell that i'm inconsiderate of their gas usage for getting my order they messed up remade. Fortunately a sweet manager named Kristin reached out trying to correct the mistake that the location had previously made. read more

Papa Johns Pizza - BBQ Chicken Bacon - Pizza Near Me - Hammond, Louisiana

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If I could remove that single star, I would do so. My husband and I normally order our pizzas through Papa Johns because our grandchildren love their pizzas, but after the horrible service we received on the 16th, due to their delivery driver dropping our first order off at the wrong address when the correct address is clearly displayed in my online account. Additionally, a second driver was sent out, yet we never received the remade order. I had to call the store several times to find out what was going wrong with my delivery. I asked to speak with a manager and a nice gentleman informs me, he will refund the amount I was charged and would remake the order and have it sent it...I agreed. He further stated, the charges would fall off my bank account within 3-5 business days depending on my financial institution, okay I was fine with that. Well, hours passed and our grandchildren were getting annoyed because our pizza still had not been delivered. I received a text from Papa John's at 11:59 that reads, "Hey Bridget, your order from Papa John's Store 1131 is being delivered at 12:35 AM. You can track the status at....." Mind you, I placed my initial order online at 8:46 PM. Was the order delivered at 12:35 AM? No, it was finally delivered by an extremely friendly DoorDash driver 4 hours and 14 minutes later (1 AM). That sweet lady apologized three times for someone else's mistakes, laziness, and lack of professionalism. She stated, "I don't know how they couldn't find your home, when GPS lead me straight to you?" Make it make sense. Needless to say, the pizza was not worth the money we spent or the 4 hours we had to wait to receive it...cold, dry, and bland. Did I receive the promised refund, no. I contacted Papa Johns today and spoke with a female who stated, she was the manager and the guy I spoke with was working in her place on the 16th. I explained the situation and gave her the details of the telephone conversation I had with the gentleman. Her response, "Well, it is our policy to either remake the pizza or give a refund. We remade the pizza." My response, "Well, do you think it was professional or acceptable for my order to be delivered to the wrong address twice and to finally receive the order but at 1 AM the next morning. I should have listened to my husband when he advised me to record the conversation I had with the nice gentleman on the 16th. I will be contacting their corporate office. This experience was a waste of money, time, and energy I cannot get back. Please spend your hard earned money elsewhere. read more

always order from them but this time my Pizza tasted disgusting, looked like this won't be ordering with them again. read more

Papa Johns Pizza - Pizza Near Me - Hammond, Louisiana

Ordered the shaq a roni pizza from you guys. May have had 20 pepperoni's on it. My understanding was over sixty pepperoni on this pizza. Maybe they can't count?? What a let down. Come on Shaq. read more

I've had the manager refuse to cut my pizza multiple occasions. Don't order special shaped pizzas from this location. Other locations will cut upon request. This is a low l-low tier pizza joint. Better off getting a frozen pie read more

We placed an order at noon for pickup at 6:45. At 6:30 they called us to tell us they had just received the order and would not be able to fill the order as we had placed it because they ran out of stuff. The staff person refused to take any responsibility for the problem, claiming there was nothing they could do about it because they were a "franchise" location. read more

I feel like this would've been sooo much better if they put more than 3 pieces of chicken on my entire pizza ... also It was cold.

Best pizza in town. Famous for leaving things off--double ingredients, for example--so check before you leave. Later: Yet another order screwed up. Box says one thing. They decided to make another. Glad I checked before I left. read more

Service is horrible. I called up there to inquire about there closing time and to place my order.The manger answer the phone only to put me on hold. While waiting I was already in the area so I just went up there he was taking a order as I enter and obviously had no intention on coming back to the phone, because as soon as I enter he went to taking my order.Smh one of the workers a female at that was taking out the trash no gloves on or anything then he had the nerves to hand her my pizza to hand to me disgusting.I want be eating at that location anymore. There nasty as hell!! Yall need to do better man!! read more

Ordered 2 Large Pizzas and a 2 liter at 9:30. It's now 12:34am the restaurant is closed, not answering the phone, and no pizza has been delivers. Papa Johns tracking service says it has been out of the oven for an hour and a half and has been on the way for 30 min. (Only live 1.5 miles from the store) I'll be going in the morning to get a refund. read more

how can you fuck up a Buffalo chicken pizza and make it look like someone threw up on it and threw it in the oven for it to burn???? this place outta be checked out fast I just wasted my damn money on someone who can't even cook a 10 inch pizza and add extra sauce and make it look appetizin. who ever cook that pizzas and who ever read my order out does not care about the franchis. read more

THE WORST PAPA JOHNS!!!!!! Food is okay. Customer service??? NON EXISTENT. Walked in to pick up a to-go order, and didn't have one foot in the door before the manager held up a finger to me and said "WAIT MA'AM". Out of my confusion I just stopped- but turns out nothing was going on, she was just extremely rude and didn't want to be distracted from putting in an order. Her coworker profusely apologized. The situation was just weird. Then two days later I go back to pick up a different to-go order, (it was a baseball tournament weekend), and they have 7 workers. 4 making things, 2 standing around, and 1 on the register taking an extensive to go order. They refused to open the other register with 4 people behind me, while 2 workers just looked on. No one said a word. Honestly, as long as you don't have to go in and deal with them your experience should be fine. But by all means, do NOT pick up if you want to be treated like a human being. read more

I recently bought a large 2 topping pizza with the discount code applied. Having realized that I accidentally checked the carryout option after paying for it online, I called in asking them to switch to delivery. They asked me to give them my credit card details, which I did. When the pizza arrived, i looked at the receipt the total came out to 19.99 when originally it had come out to 13.99. I realized that they "forgot" to put in the discount code. read more

Hungry late night, don't call Papa Johns in Hammond. Open to 12am but only deliver, however Hammond being the size of my shoe they pretend to have no idea of my address location and therefore will not look it up or bother to provide a paying customer with their services. If you are unaware of an address and your only offering delivery service, look up my address I guarantee you it is within a 5 mile radius or less! So a customer they have lost for providing piss-poor service! Thanks dominos, for providing delivery and a drive-thru option! Signed a full and satisfied dominos customer! read more

Today was my first time in a couple of months to order from Papa Johns. I ordered 1 large pizza through the app. Placed my order at 2:32. Arrive at the location to pick up at 2:50 as it stated my pizza was ready & being boxed up. I go inside & sign my receipt then I'm told I have to wait another 6 minutes. It took them almost 30 minutes to make ONE pizza!!! Today they lost a customer! read more

Got the john's special and it was up to my expectations- good stuff! Should be 4 stars but I'll give 5 to raise the rating- My tip is to disregard the bad review above! The girl who took my order was friendly and the delivery guy was a stand up guy as well. I get stuck in hotel's for work and have seen some delivery people that look like they should have hit rock bottom by now, I wasn't afraid to open the door to this guy. In my opinion the pizza was above par (compared to other papa johns) and the staff were the type of people I like to support. read more

I find it absolutely repulsive to have not one, or two, but THREE cooks outside of the establishment blocking the front door while smoking. And even better, they were all wearing their aprons while outside smoking. I'm pretty sure that goes against serve safe regulations since you're supposed to remove your apron before leaving the kitchen. It's rude to expect your customers to walk through a plume or smoke to get inside. If you want to smoke, by all means do so. But have the decency to do it in the back of the building away from the customers. And PLEASE remove your aprons before hand. If you can't follow serve save guidelines you have no business being in the kitchen. If I could give this place 0 stars I would. read more

Service was fast, pizza was exactly as ordered,person answering the phone was helpful and delivery driver was pleasant would give them a 5. Will order again from them read more

Just ordered a Papa John's this afternoon, it has been a long while ordering out for pizza. I cannot tell you how awful this pizza was. Very dry and sparse topping and sauce. Will not ever get Papa John's Pizza or recommend it. Cannot believe a Pizza could be so awful. read more

This time I decided to skip Pizza Prison, even though it is so close to my house, and give the county jail of pizza a try. Hammonds Papa Johns location seems to be about as good as most, but nothing exceptional. The pizza took a little longer than quoted, but it was very hot and fresh when we picked it up. We got five toppings for $9.99 with a coupon, which I thought was a pretty good deal. The pizza was adequately covered with sauce, cheese and toppings, and was not dry or bland. Whoever slices the pizza at PJs needs to learn how to make the slices more even...but thats neither here nor there. I guess I dont have a lot to say because this pizza will always be generic and boring (coming from Chicago most pizza is a disappointment), but as far as generic and boring pizza goes, this is no day ender, this does not make you wish you starved to death instead. It tastes alright, for an alright price. If its between this place or Dominos, go to PJs 100%! read more

Only giving one star because zero stars is not an option. Pizzas are CONSISTENTLY 30-45 minutes late and often arrive looking noticeably not fresh. Management is often not willing to help and to my knowledge have made no strides in rectifying their poor service and quality. Don't waste your time or money. read more

Worst papa johns I have EVER been too. Specified my pizza have no cheese 6 times to the girl over the phone because I did not want to sit and wait for them to remake it. Of coarse as I expected the girl over the phone forgot and put cheese on the pizza causing me to wait 20 minutes for the pizza to be made. I also asked for pizza sauce instead of garliC and what do you know I get fucking garliC so then I have to walk back in to fix another one of their mistakes. I will never return to this place nor would I recommend to anyone in the Hammond area. read more

Ordered a pizza from this location and it was received burnt, dry, no sauce and cold. I called the store and was told that I would be given a credit. When I called back to use the credit I was told there was no record of a credit and all they could do was give me a 50% discount. When I asked for a manager I was given a rude, uneducated, ghetto sistagirl who said there was no one higher than her to complain to and on top of that she refused to give her name. After asking several times she said her name was Ykeitha. That's it. No last name. I was told I didn't need to know her last name because she was the only one there with that name. If that was her real name then I suppose she was right on point with that one. She said I could go online and file a complaint. I did. I cannot believe Papa John's operates with only shift managers and no store/general manager. If they do then therein is their problem. With managers like Ykeitha no wonder the service is horrible. After consistently declining product quality and now horrible customer service, I'm running back to Pizza Hut!!!! read more