#43/2024 MEH Papa John's just ain't what it really used to be anymore Unfortunately this location the reviews definitely reflect the South Nashville area for pizza delivery in general is not as good as it used to be I ordered a medium regular crust sausage and pepperoni. I use the automatic phone order system and was looking forward to a nice piping hot pizza. It was about 10 minutes past when they said it was going to show up I brought it into the room opened it up it looked all right but it wasn't really worth the money to me. It was also kind of only warm when it was delivered and they're not that far down the road. I think it may have gone out or sat there for a while I'm not really too sure. But I probably wouldn't reorder from this one honestly I may drive down and just pick one up in person if I really wanted it but I kind of think twice. read more

Papa Johns Pizza - sausage and pepperoni xtra garlic dipping sauce Deliver to the room was not very hot kind of warm only quality wasn't excellent either. - Pizza Near Me - La Vergne, Tennessee

The food is fine. The drinks are fine. You over pay for underrated menu items. However, Justin Mortison, who is a manager there not only called me to threaten reporting my grown son for theft of keys 10 minutes after he quit. But when I had to return them because he is dealing with something more importan, he felt it necessary to tell me to stfu. Corporate won't answer unless there's a problem with the order so good luck complaining to anyone. Over all I wouldn't go here if I were literally starving and they were the only ones open. I have seen quite a few altercations with him and his attitude problem. Bad business. Bad attitude. Mediocre pizza at best. If I were the owner I'd trash him for costing me money. He's obviously turning customers off and away on his whim. This is by no means the characteristics of someone you wish to have managing your customers or their service. I'd tell you how he looked but all he showed was his back as he was walking away cussing an old woman who was just trying to help. I'm sure that looked real stellar to the people who walked away after that interaction. If anyone has question, I'll be uploading the video in a week after this day. Unless of course, something is resolved. Otherwise I'll add my link in seven days. read more

For the most part I avoid national pizza chains. Pizza, in my opinion, is best from the independent, mom and pop type operations and I will say I dream of the pizza that I knew growing up in the northeast, but I have found good pizza throughout this country. But today i had a lunch meeting and swung by Papa John's to kind of give everyone a little snack. As far as the national chains, Papa John's isn't bad. Nothing great, but the price is right and it is what my customer requested. I got two pizzas with two toppings each ($10 each), one with hamburger and bacon, the other with sausage and extra cheese. Out of the two, I preferred sausage and extra cheese. Papa John's is what it is and there is nothing wrong with it, but I would still seek out your local independent pizza shop. read more

Papa Johns Pizza - Pizza Near Me - La Vergne, Tennessee

DO NOT ORDER HERE!!! The only thing they are consistent with is messing up your order and then taking 3 times as long to remake your pizza as they quoted. We will never use this papa John's again. read more

Really question mgmt here. I waited while someone stacked boxes, rather than take my order. Not a great way to start. Four guys working all in the twenties. Lots of goofing off and chatting Hope this pizza is great, or I won't be back. read more

The pizza we ordered was totally wrong. I called the store. The manager told me I was wrong because I ordered online. Very not happy. Kelvin

No pictures here. 3 deliveries not delivered. Lol. This place don't care either. When I call now straight voicemail. Don't order from here. No pics bc I haven't received a pizza in over a year. read more

Papa Johns Pizza - Pizza Near Me - La Vergne, Tennessee

If I could give 0 stars I would. The lazy worker working the night shift doesn't care about his job and it's clear. Waited over an hour for a pizza that was never made. There was nobody else ordering for you to be this slow. A turtle is faster than this guy. Save yourself the trouble and go to any other pizza place. This one is not it. read more

The fastest delivery from papajohns since I moved here. None of the discounts were applied, I did not receive the upgrade to XL pizza as requested, and my pizza was all bunched up in the corner when I opened the box. I started spreading it out before I took the pic. It was worse when i first opened it. I tried to call the location about the issues, but the phone just ringed and ringed. Very disappointed. The pizza was ok, but man this was a disappointing experience. read more

Papa Johns Pizza - This is how my pizza arrived. - Pizza Near Me - La Vergne, Tennessee

Poor customer service drove picked up order to get home with a empty box called back wanted me drive back rather then bring to me causing rest order to be cold right thing so would been bring to me or remake the whole order for me!!! read more

I didn't have a problem with my meal besides the tiny slices of cheese pizza. My mom and I got a pizza half pepperoni and half cheese because she doesn't eat meat. All of the cheese slices were this tiny (shown in picture). Also when I walked in not a single worker was wearing gloves. That is completely unacceptable especially with a global pandemic around. Anyone handling food should be wearing gloves. Absolutely disgusting. read more

Papa Johns Pizza - Pizza Near Me - La Vergne, Tennessee

The service from this location is absolutely unacceptable. An hour into our order, I called and the man who answered the phone stated it was out with our driver. It's been more than half an hour after for a total of more than an hour and a half and still there is no pizza. I find it absolutely disgusting that there is an option to pay $2.50 to deliver your pizza first above everyone else's for the night. Are we paying for basic service? Is this what Papa John's is telling us? This location is also extremely stingy with the toppings to the point where you can barely see it. I've gone in to this location. Half of the workers look like they are either high or inebriated. Why are you hiring people who do not take pride in their work and their job? Why do you think that it's okay to have customers wait for more than an hour and a half unless they pay an extra $2.50 on top of the delivery fee and the tip? This is the worst customer service I have ever had for a pizza place. When we called in after an hour and a half, the man who answered the phone stated he could not hear us. When my friend stated, "Yes you can hear us" he could then miraculously hear us. He then proceeded to put us on hold for more than 5 minutes. The manager had the temerity to argue that everyone else is waiting. We asked for an estimated time frame and he said he did not know. We asked if he had no way of tracking his drivers and he stated again that no he did not. After we asked him if the driver had a cell phone, he miraculously was able to track the driver approximately 10-15 minutes away from us. We are NEVER ordering from this facility ever again and if I could give this place negative stars, I would. read more

Two times in a row I have order from here. And both times they have forgot my garlic knots and never seemed in a rush to fix the issue. And then they proceeded to leave my order outside my garage door and not my front door as stated. This will be the last time I order from them. #expapajohnslover read more

I was very disappointed with my experience. I placed an order at 9:30 at night on a weekday and was told only AFTER I placed my order, that it would be after midnight before my pizza was delivered. I called to see if there was a way for me to change the order for pickup since the store is only a mile from my house, they answered and asked me to hold. Which I did... for the next 30 minutes. They never picked back up. Terrible service. I eventually got a call an hour later asking if I still wanted my order. I said yes. Around midnight I checked my order and it said delivered. I called the store and asked what happened. They said they went to the address and it was incorrect, so they brought the order home. They refunded the money. And I went to bed hungry. Absolutely garbage experience. Papa Johns used to be my favorite pizza place. I'm pretty sure after tonight they are a never order again pizza place. RIP old friend. Better ingredients and better pizza you may have, but until you add better service to your slogan and business practices, it's a solid no for me. If you're on the fence about starting a diet/fast. This is definitely the place for you. read more

Waited more than 2 hours for delivery when the approximate was not even 30 mins. Called the location to see if it'd be easier to just pick it up.. we were told abruptly they'd send someone and they hung up on us. Pizza was cold and had no cheese. The breadsticks were cold as well. Please don't waste your money or time like we did. read more

First world problem: Well I wouldn't order from this place (location) in my life ever again even if I was starving to death. 1. Delivery literally took 2 hours and that was after calling to check what was going on. The Pizza was ready and just sitting there. When the pizza arrived it was cold. 2. They forgot to put Cheese on the Pizza. This owner doesn't care about his location and Papa Johns should revoke his franchise. read more

I ordered a pizza at 4:23pm. I asked for contactless delivery. These motherless fucks never rang the doorbell or anything! I called the restaurant twice and was told it was out on delivery. They left my food on the ground! I'll never order from here again! Horrible! read more

Awful awful awful. Whoever the owner is, they should lose their franchise because they obviously don't care about their restaurant. If horrible reviews don't wake you up, you are hopeless. Pizzas were all incorrect, barely had any cheese, and had 3 inches of dry crust around the edge. I have been in the restaurant business for 30 years, this place in an embarrassment. We also ordered the pizza to be ready at a certain time. They obviously made it long in advance, because we got there 15 minutes early, and it was already old. Never. Ever. Again. Just close it. read more

Papa Johns Pizza - This is a joke This "pepperoni" pizza has no pepperoni, barely any cheese, and 3 inches crust. What a joke. Owner should lose franchise. - Pizza Near Me - La Vergne, Tennessee

This place is fucking garbage. We ordered delivery and they took 2 HOURS and 3 minutes to deliver 2 medium pizzas. We live 10 minutes away. The pizza was made up of different left over pizzas.( the slices didn't match at all) when the pizza got here it was fucking cold. Had to throw that shit away. I fuck with papa johns pizza in the reg but it's the first time trying it from this place. Wouldn't recommend. Garbage read more

Slow service. I paced my order 5:58pm and I didn't get my order until 7:00pm and it only was a small pepperoni pizza.

I have been on hold for ten minutes to find out why my pizza hasn't been delivered after two hours. Sigh

I waited on the phone to place my order for 50min just to not get a answer then i downloaded the app to place my order on there and once i finished everything it said "online orders are not in services at the moment" so i had to drive 15 minutes to go and place my order and was told that it would take 20-25 min and i waited and once the time past i went in and ask if my order was ready just for them to tell me it would take 15 more minute i will never order/eat that this "papa johns" again!!!! HIGHLY DO NOT RECOMMEND read more

Usually I have good experience. Most of the time I order delivery. Last time they took too long to deliver and later I received a postcard with apologies and one medium pizza for free! The quality of Papa Johns is much better than Pizza Hut. But with the coupons you pay the same! read more

Ordered $40 worth of food and received extra protein in the form of a cockroach on my pizza. Wow. Called the store. They said my pizza was on the way. I informed them I had received my pizzas with roaches. I was then asked what kind of roach. A COCKROACH! Was them told after sending pictures of pizza with roach to call GM. Said he could call me. Got a call back finally, not from GM, but same guy from store to let me know they refunded my money. It's going to take 2-3 days to come back. I asked what I was supposed to eat? Could they send food without cockroaches? All I got in response was crickets..... G R O S S. My kid ate his pizza. Totally disgusted. I have pics, too. read more

Waited 58 minutes for our pizza we ordered online. The manager said he would refund our money and if we waited we could have the pizza. The girl preparing the pizza dough would touch money and dough without washing hands. Never again read more

Horrid online delivery order. Pizza was over 45 minutes late. Called store after it was 10 minutes late the worker said the driver left a while ago. Pizza came cold. read more

This location has messed up our online pizza order several times. Today, was last straw... all of the cheese on a cheese pizza was pushed to one size. SMDH We are always patient and wait long delivery times, but a least have our order correct. read more

Papa Johns Pizza - What you can expect at this location. - Pizza Near Me - La Vergne, Tennessee

I ordered a large thin crust Hawaiian pizza and boy are these guys stingy with the toppings. You could count the itty bitty pieces of pineapple and ham probably to a dozen sprinkled. Also, they kept me on hold on the phone for a good 10 mins, when somebody finally answered, he was almost unintelligible. I'm giving 2 stars only because they did deliver on time in spite of really bad weather. read more

Warning I GOT the spinach pizza whatever the heck it was and on the side was a sort of cockroach covered with cheese... nasty

I've been into this store twice and both times were very bad. Having never been into this store, I decided to give them a second chance after the first time. It was a mistake. The first time I went, I was picking up an online order. There was one person in line ahead of me, one customer at the register, and three employees behind the counter at the register. Plus someone who looked like a manager standing to the side chatting with someone. The customer who was already at the register was on her cell phone, so it's entirely possible that contributed to the wait, though I'm not convinced of that. It took well over 5 minutes for me to get my order. One person behind the counter was working with the customer at the counter but the other two people seemed to be just standing there. Once the person on her cell phone left, the person in front of me went ahead and ordered. That didn't take long and I was next. I walked to the register and politely said "Hi how are you" and all three people just looked at me. Okay then. So I said I was there to pick up an order and gave them my name. Still no one spoke to me. They brought my order up to the register and showed it to me, still without speaking. You could say it was awkward. I paid for my order and left the store. As I was pulling out of the parking lot, one of the delivery drivers almost t-boned me while another cut me off and almost clipped the front of my car. Again, despite the terrible first experience, I decided to give them another try hoping that the first experience had been a one-off. It wasn't. I was picking up another online order this time and after the first trip, parked in the back of the parking lot where I could keep my car away from the delivery drivers who were all parked in the spots directly in front of the front door (that's a bad look, guys). I went into the store and there was no line, but there was someone already at the counter. That transaction was very quick and the young lady behind the counter was much friendlier than the three people on my previous trip. Well, I think she was. She seemed to be. I couldn't actually hear what she was saying because all of the delivery drivers were standing in a large group next to the door shouting at each other and laughing. She may have been swearing at me and telling me what an idiot I am. If she was, she was very polite about it. She got my order from the warming racks and brought it over, but didn't show it to me, so I looked inside myself. None of the extra sauces I had ordered were in the boxes (double dipping in group sauces is bad form, folks). I asked if she could get them for me, and of course she couldn't hear me over the drivers, so I screamed at her that I had ordered extra sauce. She screamed an apology back at me and retrieved the sauces. I paid for my order and turned to walk out the door. I had three pizzas and a couple of desserts for a large group of people, so my hands were full. I was going to have to back out the door, but as I turned to the door, one of the delivery drivers was leaving. Perhaps I give people too much credit, but I had anticipated that the driver (an employee of the store from which I was leaving!) would hold the door for me. But he didn't. He shouted over his shoulder to one of his buddies "what the f**k man, you motherf**ker". Classy. He then let the door slam on me. Literally. I was almost through the door when he let it close and it hit my pizzas, knocking me back a couple of steps. Thankfully, they were all still intact (and luckily for the young man or he would have experienced a wrath like he didn't know existed). TL;DR: this is the worst pizza experience I've ever had and I will not be returning. read more

On 9-3-19 I order a pizza and wings online from this location. Estimated delivery time said 30 minutes. 2 hours later I still didn't have my pizza. I called to cancel the order because it was getting really late. The young lady who answered the phone said "you ordered it two hours ago and your just now cancelling it". Yes because I ordered it 2 hours ago and it still isn't here. She said that she would call the delivery driver to stop him from delivering it and cancel my order. Shortly after we hung up the delivery driver actually arrived and I told him the order was cancelled. Very upset with the customer service at this location. Not the first time a problem with the delivery times has occurred as well as the staff having attitudes when you call to questing why your pizza that you ordered hours ago hasn't arrived. read more

Ordered $30 worth of pizza and wings and it took them 2.5 hours to get my food to me and my hotel is only 3 miles away from them. Finally when they got here the extra condiments that I paid for (ranch and marinara sauce) that I spent $3 extra dollars on was never delivered and food was ice cold. After calling them back several times and me telling them not to put me on hold because I want to speak to the manager, manager replaced the whole order and again took them an hour and a half. Still didn't get the condiments I paid for. Avoid at all costs read more

Customer service is dead!! I placed a carry out order and when I showed up the girl at the front counter was on the phone. Once she hung up she said and I quote "who are you?" Not hello, not how can I help you, nothing. Not another word was spoken to me the entire transaction. No thank you, no can I get you anything, not is your order correct... nothing. Absolutely nothing, not a single word. Wow, and businesses wonder why they're losing money and not gaining sales. Ridiculous! The food was decent but the customer service sucked!! read more

I used the app to order my pizza. It took them an hour to make it. Very disappointed. Nobody offered an apology or a refund.

I ordered a small philly steak pizza from this place. When it arrived they should have called it an onion and green pepper vegetarian pizza. I had two pieces with no meat and only one piece with any amount of meat that even began to look like the commercial. What little meat that was on the pizza was curled up and burned. In general this was a lousy pizza and I will probably not buy pizza from this place ever again. read more

I don't ever leave yelp reviews but I feel that it should be noted that my experience with papa johns has not been good. The first time I ordered from them was on a Sunday afternoon and the pizza came in a decent amount of time although it was still 15 minutes later than the time estimated. I was pleasantly surprised that it was still fresh and quite delicious so I thought yeah I would buy again. The second time I ordered from them was this past Friday night and the estimated delivery was 90 minutes. I understand that it gets busy on Fridays for a lot of places but I was shocked to see the wait time. The way i saw it, this is their way of covering themselves just in case it takes that long so I didn't think much of it at the time. The group of people I was with decided two large pizzas wouldn't be enough for the whole group so they decided to order dominos pizza about thirty minutes after I placed my order with papa johns. About an hour into waiting for the papa johns pizza I was like wow they must be busy and just kept waiting. Just to note dominos had already delivered by this point so now I'm thinking where is the pizza that I ordered. Well it did estimate 90 minutes so I decided to just stay patient. Finally around the 100 minute mark I decided to call and check the status of my order. The guy that answered said that it was out for delivery so I decided that I would give it about 20 more minutes before calling to cancel and call it a loss. Finally about 15 minutes later or so the delivery guy shows up and says he apologizes for the long wait, they got slammed. I have worked in retail, customer service and the restaurant industries pretty much my entire adult life. I know it gets busy and there's no way of knowing if this guy is the only delivery person available and he is getting screwed because he's the only one actually putting in the work. I said it's no problem and thank you very much. The pizza was delivered cold, I live 10 minutes from this location. I looked at the receipt and see that my pizza was ready within an hour and 6 minutes of me placing the order and was out for delivery 10 minutes later. So I assume at this point you have one delivery guy with a ton of pizzas in his car trying to get them out in the order they were placed. Me personally I just don't see why that should ever be the case and the fact is I do live very close to this location and as I mentioned before dominos had already come and gone even though it was ordered thirty minutes after I placed an order from this papa johns location. I don't know if they are low on people or what but I know this operation could be done in a more timely fashioned. I did call the next day to get a refund and I will say that the lady I spoke with was very understanding and said I should get a refund back to my card within 5 days. She claimed they got slammed and seemed sincere in her apology. However I just don't think that is a valid excuse for delivering 2 pizzas with basic toppings absolutely below room temperature. There's no reason that there should only be one or even two delivery guys trying to get out all the pizzas on a Friday night when you know you are about to get slammed. Not to mention my pizza took an hour and 6 minutes to make, I mean really? I know it's supposed to be "better" ingredients but your not picking the tomatoes fresh from the vine as my order comes in. All I can say is that I try to take yelp reviews with a grain of salt but these reviews are spot on when it comes to the service and quality. I would avoid ordering from this papa johns location at all costs. I waited two hours overall waiting on a large pepperoni and large cheese pizza. At the end of the day I know I can get a quality product in a short amount of time from dominos so I will no longer be doing business with papa johns. To be quite frank I better get my refund within the time it was estimated to go back to my card because if not this will not be over and I will get my money back come hell or high water. My advice is that management should be on top of their crew and hire quality people to do these jobs and if there are people not doing their part then you need to step up and make it happen. You see a pizza order that has been sitting there for over 20 minutes then you need to either get someone to make it or make it yourself, don't just let the order sit there and rot. Maybe papa johns needs to get a pizza tracker and join the 21st century because most high volume chains have some way of tracking your food in this process. If it wasn't for the receipt telling on you I would have been none the wiser of my order sitting for an hour and six minutes before someone even got to it and the fact that delivery took another hour is just unnecessary. I can now see why papa johns is a dying brand. read more

I love the way you can easily order online and customize your pizza the way you want it. I even found a 25% off coupon from a third party website. The email confirmation told us 15-20 minutes till it would be done and it was accurate. Arrived we weren't greeting, they had so many workers in one cramped place. Pizza was perfectly cooked and tasted delicious! Evenly spread out toppings. Would definitely order online again. read more

I ordered a pizza and the email said it would take 40 minutes, at most approximately, to be delivered. After about 55 minutes, I called the store to figure out where the pizza was and to make sure it was still coming. The lady who picked up seemed to have an attitude with the fact that I would even ask about the wait time. She said that delivery times were running an hour and 20 minutes until the pizza was delivered. I usually get pizza from Dominos so I'm not super familiar with how Papa John's works. But if they knew that delivery times were running that far behind, a heads up would have been nice. My pizza finally arrived an hour and 30 minutes after I ordered it. I probably will not be ordering from Papa John's again. read more

We did an online order for a pizza and dessert. An hour later we called and canceled for non delivery, they answered the phone 3 times without saying hello and I just listened to them talk in the back ground. Finally they answer, put me on hold and hung up. Then finally answered and said it will be canceled but couldn't provide a cancellation number. (2 hours since we ordered the pizza, after we were sleep, we get the pizza man at the door ringing the doorbell like a mad man) I told the kid we had already called to cancel and asked what he would do with the pizza? He said he would eat it and left smh. No sorry, no professionalism , I will never order from them again. read more

I think I am really done with this location.& this company. On a previous occasion I had some sort of incident and I had contacted the nationwide customer service number, after being on hold for over 10 minutes... I got some highly uncaring, amoeba on the line... I think I would have had better luck talking to a rock. Onto todays tragedy.... I place an order on the website... I enter my credit card information three times, each time getting a message telling me that my credit card information was invalid... So thinking that I could simply call my store and give them my credit card information, I picked up my phone and called. The Papa Johns representative that I spoke with pulled up my information with my telephone number, and assured me that my MasterCard had gone through... Despite the fact that I do not own a MasterCard... Anyway so I asked her if I could add jalapenos to my pizza because I had neglected to add them when I place the order on the website... I was told that online orders cannot be changed... Fine, no worries. Flash forward an hour... I called just to make sure my order was on his way, because it normally does not take a full hour... And guess what the same Papa Johns representative told me they were unable to deliver my order because my payment has not gone through... She did apologize... & I know these poor workers are highly underpaid, underappreciated, and overworked... and are not likely to be candidates for Mensa.... She offered to go ahead and take my card and remake my order... I just told her not to worry about it.... So Chinese delivery it is, at least tonight. I must say that the Papa Johns representative WAS apologetic...and very polite on the phone... I suspect she is a high school student... Just doing the best she can... She told me they were just very busy and she forgot to call me back when my order was unable to be processed. Actually, her attitude on the phone made me want to just drive up there and give her a hug... Anyway, the girl that I spoke with at the store tonight was much more polite then the person I had previously spoken with a few months ago on the nationwide customer service number... Overall I've had fair to poor customer service experience with Papa Johns... When dealing with people at the actual stores, or on the customer service line... The drivers are always awesome... I really really really really wish there were at Pizza Hut that deliver to my address because I prefer their pizza anyway. read more