Placed a convenient order using the app. Then I realized I forgot to add some condiments. Thankfully, the attendant at the drive thru was able to fix it for me. Surprisingly, today the drive thru was not too full either. FYI this chick-fil-a has a very clean lobby and restroom. Also, my order was correct and my add in's were in the bag. Last, thanks for the complimentary icedream cup today. read more

Chick-fil-A - Hash Browns - Fast Food Near Me - Smyrna, Tennessee

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ordered in the app for curbside. order was missing items (which we only realized when we got home). Tried calling the restaurant & got the "nobody's available" recording. Called customer service (twice!) who told us that it's up to the restaurant to fix it. This does not align with the company's stated values. I don't appreciate being given the runaround and just want to be refunded for the items that we paid for and did not get. Will DEFINITELY NOT be visiting this store again. read more

Consistent quality and service. It's fast food- but done very well. It's our go to fast food. read more

Can't go wrong with Chick-Fil-A! Good food, great service clean facilities They really have things dialed in. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Smyrna, Tennessee

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Drive-thru service took over 20 minutes today. I know life is crazy and don't fault any workers, but it seemed like no one was helping the folks in the drive thru and wished I would've known it would take so long so I could've gone somewhere else. Food was still delicious as always! read more

Chick-fil-A - ows a car parked in front of a restaurant - Fast Food Near Me - Smyrna, Tennessee

Definitely don't order a salad from here. It's my own fault for ordering a salad from a fast food chain but I thought we still held Chik fil a to a higher stander. I was wrong and I'm totally paying for now. read more

Ordered on line for pickup app started will be ready in 6-11 minutes, arrived to the store use the restroom wash hands, and it was already ready so I was amazing. Fresh and delicious like always. read more

I love chi fil a. But this location disappointed me so much. My fries were extremely over cooked. They hurt my gums trying to bite them. No salt was added on fries. Chicken strips had no flavor! Taste like straight grease! Probably won't come back to this specific location again read more

Chick-fil-A - Extra hard fries and flavorless chicken strips - Fast Food Near Me - Smyrna, Tennessee

I paid for my order but was told their system glitched and couldn't find it. Even though I was charged, they refused to give me my food or a refund. I was told to repurchase my meal and call a number for a refund using a transaction number -- but I wasn't given a receipt. I refused to pay twice and risk being double charged. Very disappointing experience and poor handling of the situation. read more

don't get me wrong. The food was delicious, but the little lady who took my order wasn't so great. She immediately had an attitude like she wasn't having a good day, then had a hateful attitude when she asked me to repeat myself. she shouldn't be working with customers if she's gonna continue to have an attitude like that. read more

This chic-fil-a used to be great, but over this past year the quality has gotten worse and worse. The fries are either soggy, too overcooked/dry, or you get half a box of fries that are just pellets and not full fries. It tastes like they don't change out the oil and some of the nuggets that I've ordered were questionably soft. Some of them I feel like I couldn't eat without risking illness. It's pretty sad because this was my go-to, but today was my final straw. They clearly need to make some major changes to quality control. read more

had a terrible experience tonight. the girl in drive through was very rude. got my order wrong TWICE. gave us no sauce and i came back for sauce and they still didnt give me the right sauce. very very very dissapointed. lazy workers. read more

Waited 15 min for them to tell me they didn't have my order. Guy in the drive thru said I was good to go. Apparently they have WiFi issues and sometimes the order doesn't process. Then after waiting all this time to find out they lost our order they still charged us full price..... read more

Service at this location has dropped off dramatically over the last year. On multiple occasions I have waited an excessive amount of time. On one occasion I ordered via the app, my food was ready when I arrived, however, I had to wait an additional 15minutes for two drinks. The workers were unhelpful that time and have been less than helpful on other occasions. They've also gotten my order wrong twice. Not up to the CFA standard read more

What has happened to the service of thus place??!! It use to be so good and quick and now they are so slow! I'm just glad my food is always right though but they need to get with the program on executing the time on drive thru orders. read more

Five stars like every Chick-Fil-A deserves. It's affordable and delicious with a wide menu. However, if you have a peanut allergen, this isn't your spot. Everything is dipped in peanut oil for flavor. read more

Chick-fil-A I have been to this establishment the past couple of weeks and you are starting to disappoint me in your service. The smiling faces and the greeting is lacking. I literally had an experience the other morning where employees were talking to each other and ignored the fact I was there. No open or closing greeting. Just throw the bag and keep going. The amount of money spent at this establishment for this service isn't acceptable. Yea I know I can take my business elsewhere and it wouldn't matter. read more

Placed a mobile order and got to the drive thru and there were two white employees outside who refused to check me in. Both stood and looked at each other and just ignored me...I pulled up ready to say the name on the order and they overlooked me and went to other cars and proceeded to make sure they were taken care of. I had to call in the restaurant to get someone to check me in. Got to the side to pick up my order and was asked are you the one with all the ice cream? I but them for my grandkids but I guess the assumed I was getting them for myself so they stood off to the side to make their rides comments about my purchase. People need to really get over themselves and stop being so yuck to judge others read more

Well came at time when it wasn't too busy .ordered a 30 piece nugget box and requested chick filet sauce . Also ordered large fry and large drink . When I got home I found 2 single serving sauce for a 30 piece box . So I was just wondering how many are you supposed to get with a 30 piece nugget box ?! read more

I mean can you ever go wrong with chick -fila. Great service & hot food! Especially happy about the chix tortilla soup that is back

The food is great but the service here is still working on it I like that chick fil a hires young people to give them opportunities but some are too distracted and forget to put the right stuff in the to go bag always check it before you. Good luck read more

I love chick-fil-a's tenders and chicken sandwiches. They are perfect for me and there might be something there perfect for other people too. They have delicious salads,mouth watering chicken , and amazing staff too. I love Chick-fil-a! read more

The food is good, as it is everywhere. However, when the manager and one worker block the way to the bathroom, which is already a tight space, with a girlfriend hanging on one and another girl standing next to the other, it's distracting and disappointing. Note to the young staff: when patrons want to sit at the tables, they don't want to listen to your workout routines or have you standing over them. And all of the people trying to go to the restroom on the giver side of you should not have to ask you to move. Very unprofessional here. read more

Great food, fresh and delivered fast. Large servings. Love the kale salad!!!!! Obviously the sandwiches are good. The macaroni and cheese is to die for! Might be the best I ever had including homemade. read more

Love Chick-fil-A but this location is a hassle to get in and out of. There is little space when trying to turn into CFA from the back side, there is either so much traffic or you have to wait till the line shortens for you to even get into the parking lot. This CFA location has in my point of view a big parking lot but it is always packed. I will say that this location does handle itself very well with the amount of cars/people coming in per day. read more

This Chick-fil-A on Sam Ridley NEVER disappoints !! The line would be very long but the system they got going on makes it go by really quick !! The food is always Hot & Fresh ! They have GREAT customer service & they're NOT stingy with their sauce !! read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Smyrna, Tennessee

Great customer service. Delish food. The parking lot is a little maze like. But, it's chick-fil-a! You know what you're going there for!

They got rid of the play place since the remodel which is a huge bummer, and they haven't managed to get my order right since the reopen. Not really worth going anymore for us. read more

This is by far the worst chick fil A location. Around 2 weeks ago myself,My mother ,and my daughter ordered in the drive through . I was in a rush so I dropped my mother and daughter back off and went to my appointments. Once I return home I'm informed my 9 year old found a fly in her sweet tea! I contact corporate and they say they are sorry but only offer a free sweet tea as compensation pretty cheap if you ask me plus my daughter no longer wants tea from them understandably. Never the less I give them anotheattempt. This time they completely mess up our order my daughter didn't even receive her fries or toy with her meal. I am done with this location which is sad since it's the only one close to our home. read more

This is one of several locations that I frequent, and one of the things I really like about this location is that they're always doing something fun that I don't see at any of the other locations I eat at. Out of the six locations I go to regularly, this is the only one that I've noticed that offers various plush cows for sale. I haven't lived in TN very long, but I've definitely made the rounds among Chick-fil-A. I've also noticed other fun marketing ideas such as the current promotion of offering a 4 ct Mini on Monday nights in August from 8-10pm. This is amazing for those of us who don't wake up early enough to go during breakfast hours! I've also noticed various programs to benefit the community such as collecting donations to raise money for backpacks for kids, etc. The service here has been great on all of my visits, and I always receive a warm greeting from a few team members in particular. They recognize me and always go out of their way to say hello. As for the food, I haven't had any problems like some of the other reviews I've noticed for this location. Everything has always been hot and delicious, and it's been served quickly. No complaints here as far as that goes! The only thing I would like to see is more appearances by the cow. Out of the six locations I visit, I haven't seen the cow at any of them in the three months I've lived in TN. This is quite a change from WA where I would see the cow make various appearances, so I'm certainly missing my cuddly bovine friend. read more

The service is always so quick whether we order ahead through the mobile app or we just show up and get in line at the drive-through! They are very efficient, the food is always fresh, and they haven't made a mistake yet on any of our orders. Even in the cold they all seem very genuine and kind. Keep it up! read more

This was my first time at this location and honestly it will be my last. I ordered a breakfast bowl while I was sitting in the parking lot and went in to grab it. Started eating the bowl immediately and to find out it was cold. Who wants cold breakfast? No one! read more

Great food but trying to get there from the interstate and got lost, sign on 24 headed into Nashville says left 1000 feet but it was not there. I had to pull up Google and it is actually right about a mile. read more

Oh how I just love Chick-fil-A! This location did not let me down! Although the line was crazy long for the drive thru, they have two lines to minimize the wait. The staff was exceptional, and the food came out hot and fast!! Oh yeah, and did I say the staff was exceptional?! So friendly, so professional... they exceeded my expectations for sure! read more

I'm a sucker for Chick-fil-A. My poison is a number 3 (spicy chicken sandwich) value sized with a diet lemonade and 3 Polynesian sauces. I like to eat the Polynesian sauce on my fries and spicy chicken, DONT JUDGE ME! That being said, this Chick-fil-A needs some work. 1. The employees here are mostly high school, that's fine, but can they be trained to be nice without being rude? Or even smile when they ask for your payment? I cannot count the times I've pulled up to the drive thru window and had the total barked and me and a bag then thrown at my face. Sometimes I get a "have a blessed day" or whatever the corporate phrase they're supposed to say it. 2. The chicken is made ahead of time, I get that. But can I get a heat lamp on a sandwich? Half the time my sandwich is just room temperature. 3. If I order a "value" size fry, can you please fill it up. I've never received a value fry that is full. Lastly, on my last visit, the girl working the drive thru window (at 9:40pm on 10/6/14) picked up my bag and looked at the bottom because she felt it was wet on the bottom. She then put the bag back down and then handed it to me. I asked for napkins to alleviate the wetness of the bag. Talk about great service. read more

Chick-fil-A - Two VALUE FRIES. Notice how they are barely half full. - Fast Food Near Me - Smyrna, Tennessee

As always good service and consistency with chicken but the drive through wait was pretty excessive. I'm not sure what the hold up was, but once it was cleared they were able to move people through quickly. read more

Everyone loves Chick-fil-A, do they not? One of the employees at this chick-fla-A gave me a free ice cream cone... I was so happy I decided to write a review... thank you for the ice cream I throughly enjoyed! Have a blessed day! read more

I was having a really bad night. I was exhausted and a little sad. I'm not sure if the cashier could somehow tell I needed it, but she said something so sweet to me that I almost cried. Employees like her are why I love Chick-fil-A. The food was delicious as always! Btw her name was Hailey. Give her a raise haha but seriously, thank you! read more

I like this chick fil a and go here often but I really dislike how whenever I order a mobile online pickup order I have to stand at the counter and literally shout at someone to be helped. If y'all are going to put it behind the counter make sure there is someone there to grab our food. It's already ready just need someone to grab it for us. read more

They need to start taking reservations for the drive-thru... 8:00 at night...EIGHT O'CLOCK - ON A TUESDAY NIGHT! We pull in and the drive-thru line is all the way out to the road. There is not an empty parking space in the lot. I circle back out and come back in - one opens up. I go inside to order carry out - 2 people ahead of me, so good. I get my order and go out. The car that was pulling into the drive-thru when I pulled into my spot was still about 10 cars away from the menu - so I made the right choice by going inside. Most fast food places give preference to the drive-thru and Chick Fil-A is no different, but there was just the shear volume they had to serve. Never had a bad chicken sandwich here. Got one that was maybe a little thinner than usual, but it was still delicious. Food was hot - bun was soft. As humans we all want what we want when we want it - even more so if we can't have it. When do you MOST want a Chick Fil-A sandwich? Sunday when they are closed - right? Here is what I a going to start doing. On Saturday I am going to purchase about 100 sandwiches and on Sunday I will be in their parking lot selling them for $8 each - see you Sunday... Oh, if you find an job application in your daughter's room from Hooters - tear it up and replace it with one of Chick Fil-A's. read more