This location has been a go-to favorite for years but after the last two orders it may be time to find another option. They are skimping on the toppings and they are not equally distributing the toppings. Slicing is very careless too. Staff always seem nice enough but quality control has slipped. Leaving this comment is not likely to change anything because it seems management does not look at Yelp reviews. read more

I just ordered food supposed to be here in 45 mins and never came! Won't try here again

My order was a little later than expected, the driver didn't have a heated carrier like usual, therefore my pizza was COLD. I order from the store all the time and eight times out of ten Everything turns out very good with service and the food I chose.Regretfully this experience was far less than I expected. read more

I ordered one cheese and one pepperoni pizza. When I opened the pepperoni box there was about 100 pepperonis on my pizza. I am very unpleased and would like a refund. I'll have a picture and send it to your manager. Although y'all were nice in person and the restaurant was very clean, I'm still very unsatisfied with my order. One last thing, that's garlic never recommend to yall, its hurting, Thank you. read more

If i could give more stars i would! This team is exceptional, the employees were amazing, kind, and considerate! They should be praised for their commitment to customer service and professionalism. I had an issue with my order and not only did they take care of it for me no problem, but when I got there and offered to thank them through a 100% tip they declined saying that other people need it more right now. Im beyond impressed and will only be going to this location for any of my future orders. I cant say it enough how much I appreciate their hard work and caring demeanor. The closing maneger even walked me out to my car since I was picking up my order at night. I wish them all the best and i hope that they get the recognition they deserve! read more

Ordered 2pizzas wings, chicken nuggets at this store in Maryland while on trip. It was delivered cold. Everything and unlike other stores for example i ordered buffalo wings, these weren't submerged and cooked in sauce, They just squirted over the top. very disappointed. I think it was this location as ours is always good. read more

My husband and I order delivery from Papa John's all of the time. The pizza is always consistent and accurate. The delivery is super quick and the delivery drivers are always friendly if I have contact with them. The pizza has always arrived hot and we will continue to order from here. read more

Papa Johns Pizza - Sausage and green pepper - Pizza Near Me - Pasadena, Maryland

We ordered a few times and it took 3 hours to get our food we had to call 3 times to get the food and all we got was cold food

Ordered over the phone, a well done extra sauce, Works pizza. On the phone I was told 10-20 min. Even though I was sure I would be waiting, I headed right out. 12 minutes later as I pulled in, our pizza was going into a box. Steam rising, I rushed it home. It was a seriously good Pizza! Heavy, hot and dripping with cheese and lots of toppings. It was our first time ordering a "well done" pizza. We loved the slightly burned crispy edges and would def order well done the next time! read more

I will never order from this place again. I ordered pizza over the phone a few weeks ago and it was probably the most expensive pizza I have ever ordered. Trust me, it was just a large pizza with veggies so nothing fancy but it was almost $30. There are too many delivery places in the area with tons of specials that offer better pizza. Also the person on the phone wasn't that friendly. I should have just hang up and called another place. Lesson learned! read more

Been a loyal Papa John's customer for a number of years. Spent hundreds I'm sure. I'm done dealing with this store. Last time it took over 2 hours to get my order. My family was hungry. The manager called me, offered to cover my next order. When I called the next weekend to order my food; the manager on duty (Adam) stated there was no credit on my account but stated "I'll just give you some free food". Unprofessional. Probably would spit in my food and made me look like I was asking for some kind of hand out. In Pasadena there are about 15 places to order pizza, so I'll find a new place, but damn all I asked for was some decent customer service. read more

Messed up my order when I saw email. The kids do not like veggies... I accidentally order "the work" pizza. Call papa John immediacy and they replaced my error with no issue. Whew. Meat lovers men will have been viciously mad at me if they got the veggies. ( I like veggies but it's Father's Day with dad , 19 and 17 years old men so I just eat it with a smile ) read more

I will never get a pizza from this location the pizza's were terrible. The crust was pre made and had no flavor, there was almost no sauce and the meats were very skimpy!!!!!! read more

Every time I call I always get put on hold no matter what ... I would like to call once and actually be helped right away

2 employees preparing the food did not cover their nose with a mask as well as one serving the food and 2 delivery drivers, it was barley covering their upper lip ( I noticed this as I went in to pick up my pizza). This is unsat during a global pandemic for food workers to not even adhere to the rules of the county. read more

If I could give zero stars I would. I normally order my pizza from this location and this time it all went to crap. This is the worst customer service I've ever experienced in my life. My pizza was 20 minutes late after they quoted me 45 minute delivery time. And when I called to find out where it's the apparent manager krista or christa got an attitude and then I said I wanted a partial refund or a discount and she was like no we don't do that here but I can just cancel the order and you won't get your order at all. Then she hung up on me. So I called back and was like why did you hang up on me. And she was like I have pizzas coming out and I don't have time to hear you complain. Your pizza will get there when it gets there. And then she hung up on me again!!! I will never order from here or any other papa johns ever again and if anybody recommends we get pizza I'll fight tooth and nail before agreeing to papa johns. Straight up trash. read more

First of all the pizza and food is good. But, with that said with greed being at the forefront of this review, it's absolutely insulting the pricing and ethics of thief charges. First off the price of the food is just high for what you're getting in general. Second, you're paying $4 for just delivery. No this does not go to the driver. Third, and this is extremely insulting to me when it comes to customer service when you're talking about getting your order out in a timely matter. At the end of placing your order you're asked if you would like to pay an extra $3 to put your order at the top of the list to be made. This is bad for multiple reasons. Before you even get into it, they don't even tell you how busy they are so you could just be giving them an extra $3 on top of your already $20 order for a cheese pizza because there might not be anyone in front of you in the first place. Or it could buy you 2 minutes. Also, you're now saying one customer is more important then another which is just bad business in general. There's more to this unethical tactic money grab that I can get into but I feel like this is already too long of a review for my own liking. Papa Johns you're not Hugh class food. I can go eat at a steak house on a date now for the same price a 2 pizzas and maybe some wings. Unless you're obsessed with their food, much better options out there. read more

I ordered my food but 30 minutes before the store closed. Extra Large pizza and 2 things of Wings. Big order. The driver called us to confirm the address of the residence we are staying at. We received a call at 12:15 saying out ordered had been voided and that nobody was there to receive our pizza and I was standing outside waiting for my pizza to arrive. Then the manager proceeded to say that should could not bring my pizza because she was not a driver, even though the driver never came to our location in the first place! This is completely unacceptable and should have brought our pizza to us considering the driver called us to CONFIRM what the address was!!! Never ordering from this location again! read more

Not very happy with the manager who was at the dough station then left to give cashier change for the register.....then went right back to kneading the dough without washing his hands... Yuck is all I have to say. I said something to him and he flat out lied about it... That's a double no no... Not very happy.. I then e mailed corporate and didn't get a response. Not happy. read more

Ordered pizza and wings, a big order, 30 minutes before closing, got a call from the driver saying he couldn't find the address even though it was correctly put in, I then reconfirmed the address, the driver said he found it in his GPS and would arrive soon. We were already outside waiting or the driver. Within minutes we received a call from a very ignorant and sorry excuse of a manager, Sandy, who made false accusations saying the driver came to our address and we were not present therefor they voided our order. We were standing outside for at least 15 minutes waiting for the pizza between the time prior to the drivers call and the managers call. The manager was rude from the start and eventually hung up on us when we were asking if there was anyway to get our pizza. We called back and received no answer. As a manager your job is to manage the company you are working for, as an owner I would never hire you and fire you immediately for failing to do your job; no wonder you're in your 30s+ working at papa johns. read more

Ordered the new Specialty bacon cheddar cheeseburger pizza... did not have the special cheeseburger sause, just plain pizza sauce, and did not have bacon instead it was ham. When I called the store the girl said it says regular sauce and regular toppings.... well the description of the SPECIALTY pizza includes the sauce and bacon... will never order a specially pizza from here again. Guess they only know how to do Pepperoni. read more

Placed my first online order with Papa John's. It was very convenient and delivery arrived prior to the estimated time. When answering the door the driver handed over the pizza as well as $50 he had found laying on my front steps. So thankful for his honesty. Great service and food! read more

Not bad, It's what you expect from a large chain store. The online order yielded delivered pizza within the estimated time frame. The pizza was hot and tasted great. read more

Very friendly staff!! Hot food every time I order food from them and I live an 12 minute drive away from them but never received my food any less than warm. I always tip the driver because the delivery charge does not go to the driver which is the only con but that's beyond the restaurants control, that is simply just any papa johns in general... Any tip under $5 is just unbelievable and I tip more when ordering more food. The manager Nick keeps his staff organized and makes sure the orders are ready and out the door ASAP and his staff is extremely helpful when needing suggestions of what pizza they recommend. I can't say I've ever been anything but 100% satisfied!! read more

I want to start my review by saying if there was a way to rate a restaurant below 1 Star I would do it for this Papa Johns restaurant. I ordered a pizza 30-45 minutes before they closed for me and some other friends. All is well until our driver calls our cellular phone and tells us he is lost and that he needs our address again. After repeatedly telling our driver the address our pizza still does not arrive. About 10 minutes later I received another phone call saying our order has been voided and that we are not going to get our pizza. The manager we spoke to was incredibly rude and even hung up on me while I was asking if there was any way I could get my pizza tonight. This here is a prime example of an establishment that lacks leadership and customer service. For average pizza and average wings this type of treatment is absolutely unacceptable. In conclusion, I encourage all persons to completely avoid this restaurant at all costs. read more

I have ordered pizza and wings from this store for years for delivery, but I went in today and there was a woman at the register who was handling the phone and the money, and then proceeded to go over and roll out dough with her bare hands. I will never order from this store again. read more

The pizza was cold and they took over 2 hours never ordering from there again I have had past experiences with them and they were also horrible and I ordered a 2-litter and they brought mans 20 oz and refused to bring me my two litter read more

We recently purchased a couple orders of wings and would not recommend them. The delivery was prompt, but the wings were tiny and cold. The sauce tasted like BBQ sauce that you would put on ribs (not hot sauce for wings) and was just poured over the wings (and not baked into the wings). read more

This location CONSTANTLY messes up orders. Make sure you check your pizza when it's delivered or when you pick it up. I've received buffalo chicken pizza with no buffalo sauce; Hawaiian pizza with no pineapple. I'm scared to order a cheese pizza because I don't want to get an empty pizza box. I thought it was a fluke the first time but over time it's become almost a guarantee. I once took a pizza back to get a messed up order fixed and they managed to mess up the remake. At some point you think they would check the pizza to make sure the order is correct before it goes in the oven but I imagine we will see sasquatch riding a unicorn into battle against Vladimir Putin holding the reins to his robot battle bear in one hand and a lightsaber in the other. Two stars because one star seems mean to the guys there who actually try and they will at least remake your pizza if they mess it up...even if it takes multiple tries... read more

I ordered a buffalo chicken pizza and it was basically just onions. What a waste of money. Really disappointed with the leadership of the managerial establishment at this branch. In all my years I have never encountered an establishment that demonstrated such a lack of respect and deference for my needs. Papa John's resembles a lemonade stand owned and operated by a 5 year old, except in that circumstance, I would be inclined to offer a donation to the 5 year old, but in this case, Papa John's deserves nothing, and I would sooner buy a pizza from a member of ISIS than I would cross the threshold of a Papa John's branch in Pasadena, Maryland. Goodnight and good riddance. read more

Yes they may have given my pizza to the driver by mistake because they didn't deliver in my area so when I went to pick it up it had already left the store.. but everyone was very nice and Mgr gave me the pizza free! So kudos to fixing their mistake and making the customer happy!! Don't everyone make mistakes! And people don't go thinking you are getting free pizzas now for other mistakes! It was an honest mistake life goes on! I was watching them while waiting those kids work hard and the delivery people work fast so give them a break and tip them well!! Better than having them in streets somewhere these kids are working hard to make a buck.. so be kind even if they make a mistake I'm sure all of us can remember being young again and working at fast food places so be kind!! To one another help make this world a better place!! read more