DO NOT GET BOTTLE SERVICE AT PAPAS & BEER!!!
I went to Mexico last weekend for the first time looking to explore and have some fun with a couple friends. We went down for a local film festival in Rosarito and after dinner one night, we decided to check out Papas & Beer. The environment was pretty crazy but seemed like a lot of fun so we decided to get a round of drinks. After that, we noticed the bottle service area was wide open so we got a bottle with some mixers. Throughout the course of the night, I made sure to constantly tip the waiter, named Fabian, for watching after our table and checking in on us. While we were drinking, we were the only ones at any of the four tables in the area, and we finished about 1/3 - 1/2 the bottle.
Myself and my two buddies decided to hit the dance floor for 2 songs and when we returned, our bottles, glasses, drinks had been cleared from the table. When we went to inquire about what had happened, we were told it had been cleared it because no one was there and they needed space for other customers. We looked around and all four tables were completely empty, there was nothing at the tables, and only one other group sat down at them the rest of the night.
We then tried to explain the situation to our waiter and was told there was nothing he could really do. He went to go talk to another employee who came over and also told us there was nothing he could do after admitting that it was the employees at Papas & Beer that cleared the table away. On top of that, when I was recounting exactly what went down, this employee, which I will not name for his sake as he was beyond rude, kept looking around and rolling his eyes when I talked to him. Before I even finished retelling the story he HE HAD SPECIFICALLY asked me to, he turned and started to walk away while muttering under his breath. The employee, who asked me to tell me exactly what had happened, actually ROLLED HIS EYES and started walking away and clearing another table.
At this point it was obviously frustrated but remained calm as it became clear that this was pointless and the employees don't care about customer satisfaction or having first time visitors to their country feel warm and welcomed. I asked to speak to a manager and another employee, Christian, told me he was the manager, after one of my friends inquired and was told the manager was no longer there. They were clearly just trying to get rid of us after taking our money and bottle and most likely reselling it to other customers for more money.
I was there for 30 minutes trying to plead our case, or ask if anything could be done. During this time, not a single employee apologized to us, not a single employee offered us a free round or even one free drink after TWO of their employees had admitted they were the ones that cleared the table after our waiter had said he'd watch the table and not clear it. After about 40 minutes, I left P&B as it was extremely disheartening knowing what they had done. My friends were still engaged in conversations with the employees and stayed for another 20 minutes. After I left, I was told they were offered a free shot of Malibu each, that's it.
I understand this isn't the nicest establishment, and the employees here are so incredibly rude that they could care less about the customers happiness as they are only concerned about making extra money -- hence why they stole our alcohol to sell it a second time.
The place was fine for partying, but just as a word of caution, do not buy any bottle service and try to limit contact with employees. If you have a problem with something going on, you're best just letting it go as no one seems to care about making up for mistakes, even when they admit it's their own fault. read more