You def get what you pay for, this salon is literally the most consistent one that can do designs, whatever you need (no matter who you get, everyone is really great). I don't have a specific person that's done my gel X but this time I got Charlie. He's so nice and will make sure your nails look good with whatever request. To be honest, I've never had THIS PERFECT of a shape before - I can tell why he is highly requested. This salon in general is literally the best, that's why even if I request someone and they're a little busy that day, I don't get upset if they offer someone different to do my nails. Everyone is very talented, accommodating, and detailed. I've seen some pretentious customers be super nasty and rude to staff in public. All I can say is this salon holds itself to a high standard, and those people are probably either bitter inside, entitled, or both! Don't be that person, because I'll prob record you and put you on blast on TikTok or something lol. Anyways, love these nails - (excuse self tanner disaster) read more

Papillon Lounge & Nails - Excuse my self tanner mishap lol. Chrome nails by Charlie - Nail Salons Near Me - Brea, California

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My boyfriend and I got regular pedicures and we made an appointment as well. We waited about 10 minutes past our appointment time to be sat in chairs. They took very good care of us and neither of us experienced any pain at all. They were very careful, friendly and funny too. The vibe was relaxed, the salon was very clean too. read more

From the time of this review been coming here for about 7-8 months. I was a bit skeptical about coming here because some reviews and photos seemed too good to be true. I used to go to another place, but was desperate for a mani/pedi and decided to do a walk-in here. I had no complaints about my first visit, so I came a 2nd and 3rd time until I met Charlie. The first few visits I wanted to try different techs to see which one I liked. They're all good at what they do so no complaint about the quality and time they spend on you. Even on their busiest days, they don't rush but somehow get the job done timely. So back to Charlie. The last 3x he's done my nails has been a vibe. I have natural long nails and ask for builder gel. His work is top notch because it takes about a month to month and a half before I come back. The builder gel does not lift or break. On top of that, Charlie is open to the elaborate designs I show him. I always tell him it doesn't have to be exactly like the photo and that he can freehand it if needed. My last visit exceeded my expectations! Whether you see Charlie or any of the other techs, they're all great at their job and will be honest/up front if they can do the design and will let you know the cost so there's no surprises when it's time to pay. However, I believe customers should always ask the cost anyways! read more

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THIRD UPDATE: Van, the business owner, privately reached out to me to make things right. I appreciate her taking the time to apologize and try to fix things as best she could. She kindly offered a full refund and assured me that she will speak with her staff to ensure nothing like this ever happens again. The one star rating is due to my infection and the pain and trouble it has caused me, however her customer service is 5 stars. I will return especially knowing that Van cares about all her customers and that her staff will be retrained to ensure this never happens again! Thank you Van! SECOND UPDATE: I had to go to urgent care this morning and the doctor confirmed that I have a paronychia from the nail tech cutting my cuticle too deep and from using unsterilized tools. I now have to be a on a 7 day course of antibiotics. This is very upsetting as I am a breastfeeding mother of a 3 month old and I paid 70 dollars for a pedicure to get some much needed relaxation. but ended up paying for a nasty infection. I am upset with my most recent visit to Papillon. I came here almost 3 weeks ago and got my usual gel pedicure and dip powder manicure. The lady doing my pedicure took a chunk out of the side of my toe when removing my callus (which I didn't even have much of). She was overly rough and I did not stop bleeding for the entire duration of my appointment. Not only that, she cut my toe cuticle and I developed an infection that has been bothering me for 3 weeks now. She did not offer me a discount or anything. And to make matters worse, she followed me to the front counter where she demanded I Venmo her for a tip... unbelievable. I pay 120 BEFORE tip every time. This should not be happening at a "nail lounge". I will not be returning. read more

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My husband and I were in the mood for pedicures. He had one earlier elsewhere that wasn't great, so while sipping our morning coffee at Starbucks, we decided to try Papillon. We called and luckily they had availability, so we walked over. When we arrived, all the technicians were busy--a great sign that they have loyal clientele. My husband got the Get Fresh Pedicure with Mimi, and she did an amazing job. I went with the Signature Pedicure, and it was worth every penny! It included a 10-minute foot and leg massage, and the callus removal actually worked--not just a quick scrub with a pumice stone like other places. Cindy was my technician--super friendly, didn't rush me when picking a color, and even gave great recommendations. You might find cheaper pedicures, but this was a perfect example of "you get what you pay for." Quality service, relaxing atmosphere, and real results. Thank you, Papillon--and a special shoutout to Mimi and Cindy! We'll definitely be back. read more

Have not got my nails done in a long time but decided to treat myself to a birthday treat! I think Hannah did such an amazing job. Thank you! read more

Papillon Lounge & Nails - Loving the flower - Nail Salons Near Me - Brea, California

Just started coming here and it's my new go-to nail salon, never going anywhere else! Angie is so sweet and gave me my new all time favorite set, I got exactly what I wanted! The atmosphere is also very nice and chill. Thank you guys! read more

First time here and LAST time I'm ever coming back. My experience was terrible. I showed my nail tech named Kent inspo photos for the nail style I want but it came out ugly, bulky, and short. He could not get the right color and length. I felt like he rushed and made me feel uncomfortable when I spoke up I didn't like the color swatch and just picked one out quickly he thought looked like the inspo pic. My mistake was being too nice and saying it looks fine at the nail salon. I regretted it and called back 10mins later. The owner answered and was not understanding and blamed me for not letting her know before I left. (Even though I called right when I got home when I was able to examine it better) I explained I had a big event and she was dismissive, not apologetic, rude, and gaslit me. I asked if they would fix it and she said they are full the rest of the day and they would charge me to fix it if I came back the following day. I showed my friends and they all said it looks bad and nothing like the inspo picture I showed. Also, they are rude and gossip about you in Vietnamese. I can understand and they talk about customers in front of them. Very unprofessional. I will never go back or recommend anyone I know. This is the worst service I experienced at a nail salon. I needed to pay again to fix it before my big event. read more

Papillon Lounge & Nails - Ugly short nails - Nail Salons Near Me - Brea, California

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Great service, very fast and loved the results! I didn't have an appointment but they took me right away and was out in about an hour. Got a mani pedi, very clean and affordable price. read more

Papillon Lounge & Nails - Manicure - Nail Salons Near Me - Brea, California

This is my spot! Charlie NEVER disappoints!! Been my favorite place to come for my nails and he always does them right! I appreciate him, his effort and the salon, big shoutout :,)) read more

Papillon Lounge & Nails - Nail Salons Near Me - Brea, California

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I have been coming to this place for a bit over a year and I always leave so happy with my nails. Shayla is the absolute BEST! she always takes her time in making sure the service is of the best quality and what I love most is that she honestly doesnt rush things. She takes her time and because of this every time I leave so happy with her work. She is also so patient (especially when I cant decide on a color) and her nail designs always exceed my expectations. i recommend her to everyone and I know several of my friends now go to her too. She is always so happy and the salon itself is clean too. Thank you, Shayla!!! read more

**UPDATED REVIEW** I am SO happy to update this review. After a long break from this salon, I was open to giving it another try. I read the more recent reviews and decided to make an appointment with Hanna based on all of the good feedback and I'm so happy I did! My appt was confirmed for Gel X full set at 11:00am. I arrived 5 minutes early and was sat at an empty station and I was greeted by Hanna a couple minutes past 11:00. She was very nice and accommodating. She made sure to ask how I wanted my shape, what color, etc. I showed her an example of what I'd like and she took it from there! My appt lasted about 40 minutes. We had nice conversation and she was just overall good energy. I'm so happy I gave it another go here. I will definitely be back to see Hanna. I'm absolutely in love with my nails and how elegant they look! read more

Papillon Lounge & Nails - Gel X Full Set - Nail Salons Near Me - Brea, California

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so I came here a few weeks ago very first time, and I got a set of gel x and a design. I showed him a picture of the design that was on their page, and it was not what I asked for, and he tried to say that it was because my nails were too short, but I don't believe that to be true because my nails are pretty freaking long long story short is I would've never came back here because I did not like my set and I wasn't going to write a review because it wasn't worth it. However, a nail broke shortly after I got my nails done so I went back to get it fixed the lady who did my nails was super rude and wanted nothing to do with me like she was miserable. I was trying to be nice and I literally joked with my friend and said oh this lady wants absolutely nothing to do with me well today another nail broke so I went back to get it fixed. I'm leaving tomorrow for a bachelorette party and I needed to get it fixed because it just broke 20 minutes ago and they didn't have time ... it took the women 5 mins to fix the last one the best part of this was when I walked in the lady asked me what I needed and then goes oh a full set okay like they had time for that and when I said oh really just I need this one fixed and then they start talking in another language and all of a sudden they didn't have time I would not recommend this place on customer service and the quality of the nails clearly they break and do not last read more

LOVE my nails! I asked for acrylic with design but Tai recommended Gel-X. Lena did my pedicure, she was gentle and did a great job. My nails came out amazing! The staff is super friendly and inside is very clean. Can't wait to be back. read more

Papillon Lounge & Nails - Halloween nails - Nail Salons Near Me - Brea, California

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excellent service; high attention to detail; clear booking & communication system. thank you papillon for my adorable summer watermelon nails! gel color change & full gel manicure with one finger art took about 1.5 hours. place can get busy so recommend making an appointment read more

Papillon Lounge & Nails - gel full set with watermelon design - Nail Salons Near Me - Brea, California

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I hate to do this because I have honestly always enjoyed the service I've received from this salon. I typically come in to get a pedicure done. I've only gotten my nails done a handful of times (always gelx). I want to start with first I came in on the 9th. I paid $145 plus tip for both my pedicure and manicure. I chose the $35 pedicure which i then asked for them to do French tip with gel polish. They let me know it would be an extra $15 so i from what i think my total of pedicure would have been $55. So meaning $90 for a medium gel x French chrome design. I had no problem with the price. My problem was the lack of detail. Kent who did my nails only cut one nail, didn't cut my cuticles or anything. I left a bit upset about that. Now I have had to come back to the salon twice within a week to fix popped off nails. The first one popped off on the 15th not even a week after I got my nails done. I called to book so that I may get it fixed and they didn't have an early opening till the 19th. Now 2 days later I had to come back over to get another popped off nail fixed. In this image the one with the red circle is the "fixed" one from today which you can see that the polish wasn't properly applied because I can see my natural nail and You can see in the image that it is much more sheer than the others since there was only one base coat applied. So thank you for the service but I will no longer be coming back to get my nails done. read more

Papillon Lounge & Nails - Unfinished/bad polish application - Nail Salons Near Me - Brea, California

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My go to spot for gel X/pedicures. I always go to Charlie, he gives good suggestions on colors and always makes the designs I want happen! read more

Papillon Lounge & Nails - Nail Salons Near Me - Brea, California

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Love love love this nail place! Never had a bad experience here! Kent is a genius with such good taste! I always leave staring at my nails they come out perfectly every time. Definitely come here read more

This place is a complete joke! I made an appointment for a gel manicure at 6 pm, but when I showed up, no technician was available. Seriously? What's the point of making an appointment then? Some random guy from the front decided to take me and sat me in a pedicure spot because they had no space. Totally unorganized and unprofessional from the start. He didn't even bother to ask how I wanted my nails shaped after filing--just did whatever he wanted. When I pointed out that my thumbnail looked off and asked him to fix it, he straight-up said he couldn't because he didn't know how to use builder gel. Are you kidding me? Every other salon I've been to just uses a regular base gel to level the curve of my natural nail--how is this place so clueless? To top it off, the gel color was all over my skin, and it looked so sloppy. I absolutely HATE how my nails turned out. And the front staff? Rude as hell. They didn't even acknowledge me when I arrived. On top of that, it's like they think it's okay to sit around talking trash about customers in their language. It's uncomfortable and downright unprofessional. Don't waste your time or money here. I will NEVER come back! read more

I got the gel pedicure from Mimi this time. She is very respectful and did a really good job. The massage chairs are relaxing. I have come here a few times and have been happy every time. I highly recommend this spot. There is lots of availability and the staff is great. read more

Nail was done great job but she did not inform of extra charges. She just said, I am going to fix your broken nail at no charge and put gel builder. Later when I went to pay, cashier said it was an extra charges. I wouldn't mind if she explained before about the fee, but most nail salons like this one did not inform about the amount in advance. They should always mention extra charges out of ordinary. read more

Update: I had been here twice previously and they had done a great job. That was not the case this time. I had an appointment time and was waiting for 40 minutes for them to start on my nails. The staff was kind, and apologized for the inconvenience and I would not have minded if the nails I just paid $80 for... yes $80 for TWO nails to break off in a matter of 4 days... I was on vacation relaxing (not doing anything intensive that should have caused this issue) I'm upset I paid $80 to wait 40 minutes for mediocre work. Unacceptable. read more

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OMG Chloe absolutely slayeddd these!!! My first time with her and best set I've ever had. I showed her a picture and she did exactly that Lena did my pedicure and gave me the best massage read more

Papillon Lounge & Nails - Nail Salons Near Me - Brea, California

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This is the second time I've been to Papillon, and both experiences have been great! The first time the nail tech told me I should try gel x instead of acrylics, and I was so happy I did! They lasted an entire month without any damage or chips in the polish. I bartend, and am not very gentle with my hands, so for anything to last that long on me was amazing. So naturally, I went back again and got gel x but with a Halloween inspired design. I wish I knew the techs name, but she did such a good job. I love my nails! It's a bit more money than I'm used to spending on my nails, but the service and the results make it worth it. I would definitely recommend getting your nails done here! read more

Papillon Lounge & Nails - Nail Salons Near Me - Brea, California

Im so happy with my nails yesterday, Im used to come to the salon for 3 years and i never disappointed . They can do any design when I show them the picture what i want for my nails and they can do exactly like the picture even more pretty, they have sooo many of colors and good quality very professional I love this place and all of the staff here very friendly!! read more

Papillon Lounge & Nails - Nail Salons Near Me - Brea, California

This nail salon is very nice! Clean and sanitary! I like that you can make appointments online as well as calling them. Easy check-in! I personally request Hanie who is very sweet and does a great job! read more

Good news is that Papillon is still operating through COVID-19. Masks worn, interior is remodeled and sanitary. Schedule on line and they have Wifi. Interesting videos are shown on large screen television above nail bar. Design by Ivan sparkled for 3 to 4 weeks. The shop is very clean. The menu is one focusing on simplicity, care and clients tailored needs. The chandelier crystals are new. Chairs are new/unique. Papillon is a neighbor to "The Grand" and delicious Chipotle. Staff varies and pricing is premium. Gratitude to Ivan, Amy, and Ivy. Book/go direct. Notice new designs and nail photo studio creation for shots of hands, nails and style. Check out their Instagram and Facebook account. Thanks for service. read more

I wasn't sure in what I wanted and Kent was patient and ended up bringing my vision to life. I ended up with fresh claws and an amazing pedicure just in time for my bday weekend. read more

Papillon Lounge & Nails - Thanks Kent for my AMAZING Disney Halloween nails. - Nail Salons Near Me - Brea, California

I lost my password to this acc so I couldn't leave a review but I got my nails done here for my graduation and Hana did such an amazing job! I will definitely be back! The nails turned out so beautifully and they lasted so long! read more

Papillon Lounge & Nails - Nail Salons Near Me - Brea, California

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First timers at this salon and made a same day appointment for my sister and I which was convenient. Upon arrival there was a lady at the front and we used the iPad to check in. We waited a few minutes while she was getting our chairs ready and once we were seated we waited for someone to attend us. The lady who attended me who I didn't get her name was very kind and did a really great job! I got a pedicure with regular polish, I had gel previously so they charged an additional $5 to remove the gel which I was fine with. This was one of my most relaxing pedicures and I can see myself coming back here! read more

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Great service! I would love to come back. The shop is clean and quiet, I was very satisfied with my pedicure

Horrible quality. I paid $100 to get my nails done only for the gel on my nails to start peeling less than 72 hours after I got them done. This place is not worth the money. Very disappointed. The point is I spent $100 and they didn't even last three days. I live an hour and a half away I can't just come get them fixed. read more

Papillon Lounge & Nails - Horrible quality. Gel top coat peeling off less than 72 hours later. - Nail Salons Near Me - Brea, California

Linh is amazing for manicures and pedicures. She really gets all the gunk out, does cuticles really well and takes her time on each nail. Thank you Linh. read more

Obsessed with my nails! Charlie always does such an amazing job with gel-x! I love this new shape and he always matches my references PERFECTLY. If you want Gel-X, make sure to ask for Charlie! read more

Papillon Lounge & Nails - Gel X stiletto, black French with flame design by Charlie - Nail Salons Near Me - Brea, California

Had a great experience here! Tam did an excellent job. Kent was absolutely AMAZING and so quick! Everyone was so sweet. Will definitely be coming back! read more

Papillon Lounge & Nails - Gel Set - Nail Salons Near Me - Brea, California

First time at this salon-- and I will be back!! it's chic, clean, and the staff are extremely friendly and approachable. I walked in on a weekend, and only had to wait about 15 minutes! Charlie was my tech, and did a fantastic job cleaning up my messy nails and ensuring his work was to my liking. I really appreciate how he and the other techs make sure to outline the pricing of their services before they begin work on you! Charlie made sure to choose the service that would save me the most money, which is something I've never experienced when visiting the nail salon. The customer service and talent of these technicians make Papillon stand out. Loved the results, and I will definitely be returning!! read more

Papillon Lounge & Nails - Ombre nails - Nail Salons Near Me - Brea, California

Had such an incredible time here. From the service, to the nail polish selection they offer, it was a delight! They offer on line booking for appointments and made it so easy. The check in with the pos system when you arrive was very innovative and saves time. This was not my regular nail salon however we were in the area and decided to check them out and we were pleasantly impressed. Highly recommended this location for your manicure/pedicure needs. read more

Papillon Lounge & Nails - True red Gel-X nails - Nail Salons Near Me - Brea, California

I've been looking to start getting my nails done to strengthen them/prep them for my wedding in November, and I think I've found my new go to spa! I've only ever gotten my nails done twice in my life because I always leave feeling like I didn't get the set/experience I read about. Papillon has definitely exceeded my expectations with its cleanliness, customer service, and willingness to accommodate. My friend and I went in for a gel (her) and gel x mani with design (me). Cindy helped my friend and Amy was my nail tech. Amy is very gentle and she really takes her time to make sure her station is clean, your nails look as real as your own, and your design is as crisp as your Pinterest screenshots. Thank you Amy and Papillon! You've found yourself a new regular! read more

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Charlie is amazing! Quality is on point. On top of being a sweet person, he really takes his time to ensure he has done a good job and that they will last! I got a Disney design today and he rocked it! If you go here definitely book him ahead of time! read more

Papillon Lounge & Nails - Mickey Mouse design for our Disney trip coming up! - Nail Salons Near Me - Brea, California

LOVE LOVE LOVEEEE my toes here they have COLORSSSS to choose from so many options I did the $60 pedi and a 15 min massage sooo happy JENNI did in amazing job 100/10 Charlie did my friend GEL x nails and they look AMAZING 100% recommend this place to anyone read more

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