Just adulting. Finding myself a new primary doctor and was pleasantly surprised that above this…read moreurgent care are doctor offices. So I made an appointment and am kicking off this year with just a check in and check up so I can Yelp away. Facility is located close to the expressway M6, and has a large parking lot. When I turned in it looked like I was going back to a neighborhood but the driveway to enter into the parking lot was large and marked so it became clear where I needed to go. Came in through automatic opening and closing doors to a well run operation. The facility was clean, well lit and lots of open areas to sit if needed. You are stopped by a security officer who helps direct you. Very professional and kind. If you are coming for urgent care go straight back. They check you in there. If not there is a kiosk to log into then into the elevator or steps to the top floor. There are restrooms there if you need them. I was greeted and checked in again to verify I was in the correct place. The wait was not long for my appointment. I was taken back by a nurse into a private room. It was clean, well lit and quite. The nurse went over some basics and then the Doctor arrived. He was very proud, knowledgeable, and thorough in his questions. I was comfortable speaking with him openly and reviewing my 2025 health goals. Overall the experience was pleasant, the staff friendly and professional. I applied the promptness and follow up through their app. There was good communication the whole way though.

I went in on March 18th for an abnormally large lump on my tonsil to which I was diagnosed with…read moreinfluenza b and they said it was just viral. I explained I was in excruciating pain and they said since it's viral and they can't give antibiotics and I told them it didn't seem viral anymore. On the 19th I went back in even more pain and they said they couldn't do anything for me. They did strep and Covid test to which the others came back negative but I still had this lump on my tonsil that was larger than the right side. I told them how much it hurt and said I needed something to be done to understand what was going on and was told to just head to the ER if it's that bad. No one there seemed to know what they were doing. I ended up in the hospital 36 hours later with sepsis and now have a 10k hospital bill I have to pay which could have been avoided if I were just given antibiotics or if someone there just dug a little deeper than the surface and did their job correctly. Also overpriced copays if I may add at 85 dollars. They did not take me seriously here and are very unprofessional. Tried to see if I could get any assistance for my bills and they said no. Do not waste your time here and go see a real doctor. This place is a joke.

I have Interstitial Cystitis and Dr.Bennett found it for me! He helped get through my first flare…read morewith changes to my diet, pelvic floor therapy, distentions and meds. As time has passed my disease has worsened and he plus all of the Ada staff are doing all that they can to help me. I used to live in Grand Rapids but had to move to Jackson. I still work with them and they work with my PCP for preops,urinary track infections tests plus the results and Covid tests. The review below was so SHOCKING I HAD to pop on and give my two cents. I have followed him through his 6 different moves to find the right place that allowed him to spend the time he needed for his patients and his family. He cares about his patients and if he doesn't think he can help you Dr.Bennett will refer you to someone he thinks can!

If I could give a zero star even that would be too much. My mother has been under this guys care…read more(in this case the lack thereof) for the last year and her condition continues to deteriorate. His office schedules procedures then cancels them for preventable reasons that are due to her urinary infections. HELLO, she needs the procedure to find out why she can't shake the bacteria in her system. If he truly knew what he was doing, he would have cultured her urine a week prior to the scheduled procedure. This then would allow enough time for an oral antibiotic to clear up the infection prior to the cystoscopy. This has been scheduled and cancelled numerous times over the last year. REALLY?! Can't you get a clue on what prevention means for a patient in dire need of answers?! COME ON! This doctor is a disgrace to the medical profession. He doesn't communicate with patients even when his office staff promises he would be calling. The office manager calls after business hours so when you return the call the office is closed. There have been so many balls dropped from this office it really is negligence. I've requested her medical records so I can take further steps against this guy who clearly has his own interests at heart. Hopefully nobody needs to die for the medical board to take a close look at Dr. Bennett's practices.

Gave Dr Willard a try at MPC, and found that he doesn't even do an exam (but bills for one!), and…read moremoves right into injections on the same visit. When you do repeated injections in the painful area and it doesn't help, he tries to shame you into continuing the injections anyway. If he had bothered to review my prior MRI or order a new MRI (and any good practitioner would have), he would have found that it was referred pain from a severe back problem that can't be fixed with injections and requires surgery. My advice is to try somewhere else that isn't just a needle-jockey mill.

Referred on May 26 finally received an appointment for AUGUST 1. office staff very nice. Checked in…read moreearly as requested. After waiting 30 minutes, checked with staff to see how much longer and explained I needed to get home as my husband is disabled. Staff was very nice and checked to see how much longer before I would go into an exam room..said I was next. After waiting an additional 15 minutes, I informed staff I was leaving. I heard them call my name as I was walking out the door but decided I didn't want to deal with the wait every time I needed to return. I'll be looking elsewhere.

Just had my first visit with Dr. Bouwens and I was extremely impressed. I've visited a lot of…read moredoctors that just seem to want to rush you through the office visit, literally just nodding at what you have to say so they can scribble something on a prescription pad and get you the heck outta there! Dr. Bouwens listened to what I had to say, offered me good advice, and was genuinely concerned for my well-being. I actually learned things instead of feeling like I was just giving him all the answers (which is what I've experienced multiple times elsewhere). For the first time in a very, very long time I felt like I was speaking to a doctor instead of a businessman with a medical degree. He is knowledgeable, polite, kind, and helpful. I highly recommend him to anyone!

DO NOT come to this hospital if you are trans. They will not respect your pronouns, they do not…read morehave to give you gender affirming care and they don't have to refer you to someone that will. If you want to be a medical doctor you don't get to pick and choose who deserves care. I hope anyone that knows transphobic doctors and staff will treat them the same way at their business. It's against my religion to do business with transphobes. University of Michigan you should be ashamed!

The waiting time at this hospital is the most difficult place to see a doctor. I personally would…read moreadvise everyone to stay away from this place.

Dr. Lewis has been my doctor for over 10 years. I have never had a single problem with him, he has…read morealways been so nice and helpful with every problem I've had. Further, I have never met anyone else on the staff that was ever rude to me, and who wasn't excellent at their jobs. I have always been greeted with perfect service and quick turnarounds for appointments. I highly recommend this office!

I started going to Dr. McCorry after moving to the west side of Grand Rapids about 3 years ago. I…read morefound that the size of the office, convenient parking and the individualized attention a welcome change from the large and socially distant offices downtown. Then I had something happen while vacationing that confirmed that I had the access to the best care in West Michigan through this office. After falling on a rock and doing serious tissue and muscle damage as well as exposure to unknown pathogens I had to fly 17 hours back to GR arriving on a Sunday and waited to call Dr McCorry's office Monday morning. He asked me to come in immediately and gave me the medical attention my situation required to head off infections and further damage due to potential blood clots. They began a comprehensive treatment plan that found me seeing the specialists that could diagnose and treat my wounds and carefully monitored my progress over several weeks. It is my belief that without that continued support and immediate care my situation could have easily resulted in nerve damage and serious infections. Don't let the smaller size of the office influence your decision about this practice. They're hardwired into west Michigan's best available medical resources!

We had the BEST experience here! My dad thought he broke his arm. We went in and were seen right…read moreaway. Marcie the nurse who took all the info from my dad was so fantastic! My dad (87) is not the easiest patient, but Marcie had a work around for everything. She took him for his XRay. Less than 5 minutes later a male and female Dr came in and kindly, and simply, told (and showed on X-ray) my dad his arm was broken. They sent him across the hall to get a cast. It was a great experience from beginning to end. But what really made me know my dad was in good hands was Marcie. She cared enough to figure things out even when he kept saying he "was fine". And he was not. So thank you Marcie and AOM Now!

I'd been having some knee pain from an injury a long time ago, so I made an appointment to be seen…read moreat OAM Now, which also functions as an orthopedic urgent care. I was able to make the appointment online easily for that same week, which was nice. They sent a ton of forms to fill out prior to the appointment, which took a bit of time, but I didn't have to re-do any of the paperwork when I was there. The building has plenty of parking but it was pretty busy as the lot is shared with some other offices. I was seen pretty close to my appointment time by PA Nate. He listened to my concerns and did a quick physical exam of my knee and sent me for an x-ray which was done in their own lab. I got my results fairly quickly and they recommended physical therapy. They did call me several times to follow up to schedule PT as well as make a return appointment, which I declined. Overall it was a good experience, I don't have anything to compare it to but I felt listened to and supported in my care at this practice.

Doctor was first rate - best podiatrist ever. Took the time needed to understand my problem,…read moreexplained it clearly, fixed the problem over a few visits and then wrapped it up. Never had the feeling he was dragging it out to increase his revenue, like other podiatrists. Very nice man - recommend highly!

From the moment I walked in, I was greeted by a very friendly receptionist who made me feel…read morecomfortable right away. Dr. Hartger was AWESOME! He took his time to explain everything thoroughly, went over all my options, and answered all my questions. Everyone in the office was friendly, and I would highly recommend this place!"