Dr. Papp Jr. was my very first doctor when I was diagnosed with Crohn's disease. Sadly, I moved…read moreout to San Francisco and have yet to find a gastroenterologist as amazing as him. He is just so friendly and welcoming, he is intentional with his patients, he knows everything about gastrointestinal diseases and autoimmune diseases. The Remicade infusion service was amazing! Comfortable recliners, magazines, television, a secluded room with other Remicade patients. It really was amazing. If you're looking for a gastroenterologist in West Michigan, you'll be more than satisfied with Dr. Papp Jr.

My husband had a colonoscopy on Monday. He wasn't called back to get prepped for the procedure…read moreuntil over an hour after his appointment time. No explanation given for the delay. Other patients said they had been waiting for nearly an hour and a half. That may not seem like a huge chunk of time, but when you haven't eaten in 40 hours, made to drink a gallon of prep fluid and you're nervous about what's about to happen, it's an eternity. As the loved one who was waiting with my husband, I wasn't allowed to go back and meet the Dr. beforehand or wait with him during the hour after he got his IV and waited for the Dr. to start the procedure. Neither of us had met this Dr. before, it would have been nice to know who was doing this procedure. Unacceptable in my opinion. Seek care elsewhere if you want a Dr. who cares about your time and doesn't treat you as if you are on an assembly line.

My mother needed to see a Gastroenterologist, so with a little research online I found Dr. Gupta…read more She wasn't able to see Dr. Gupta on her first visit but instead met with his CNA Charles Reisdorf. I attended my mother's appointment with her via phone, because I'm out of town, however, Charles spoke and addressed me as if I were in the room with them. After her procedure with Dr. Gupta he even personally called to let us know how things went. Both Dr. Gupta and Charles are very personable and thoroughly explain and answered questions. She and I, love them both. Good to know there are still some good doctors out there.

My sister went to the ER at what used to be Butterworth Hospital, then Spectrum, now Corewell on…read moreWednesday am (November 5, 2025) with a life threatening heart issue. She did not receive a room until Saturday morning! That's right 3 whole days to get a room when you have a life threatening health issue. This is simply not acceptable, and no where near good health practice! Something is seriously wrong at this hospital. Can something be done? She was left in the hallway for hours outside an ER room before she was finally put in a tiny windowless room in the ER and later transferred to an even smaller room in some sort of "holding area." She could not rest or sleep which probably damaged her weak heart even more. This is not acceptable care, and is especially poor care for those in a life threatening situation. This needs to be fixed immediately. If this hospital is too busy to house patients properly they need to let patients know so they can go to another hospital to get a room and proper care. This seems to have been going on for several years now at this hospital as we had a very similar experience with my father several years ago. Do not go to the ER at this hospital unless you want to wait 3 days for a room!

Staff are so friendly, came to the ER and nurses made it a point to come in every 15 minutes at…read moreleast and give me an update. Didn't eat too much, but the food in the cafeteria was delicious. Very great hospital!!!

Nice place. My doctor was super nice and asked a multitude of questions trying to figure out my…read moreconcerned, she also ordered several tests. The male receptionist a handicapped man, saw me wearing a mask and told me " do you know that masks aren't required anymore " I said yes. Way to to make people with pre-existing conditions feel inadequate or dumb. As far as I know it's a choice, so let it be Sherlock besides my pre- existing condition I'm dealing with tonsillitis so I'm actually protecting you from getting sick.

Very impressed with Bronson Gastroenterology in Portage. I had a Upper Endoscopy (EGD) on Friday…read more Right from the beginning when I made the appointment a few months ago, to the moment I walked out of the door on my mom's arm after my procedure, I felt very well cared for. The front reception area is well kept. The have the new kiosks for signing in, which was the first time I had used one. Tamela at the front desk is very nice and even asked those waiting in the lobby if they wanted coffee (except of course for those of us there for a procedure). When I went into the clinic, Michelle the check-in nurse was professional and friendly. She made me very comfortable even when she was inserting my catheter for my anesthesia. The anesthesiologist (I think her name was Kendra) came in an introduced herself and went over what she would be doing. My doctor, Heidi Gjersoe, next came in and we discussed the entire EGD. I was then rolled into the procedure room, given anesthesia, and the next thing I knew I was back in the recovery room. The discharge nurse checked all my vitals, Dr. Gjersoe came back in to go over my procedure, and I was discharged all within a couple of hours. And felt very good and had no adverse reaction to either the anesthesia or the procedure. I would recommend Bronson Gastroenterology in Portage. They put the patient first and foremost. Thank you for taking excellent care of me.