A loved one was sent here after a surgery to recover and gain their strength back…read more - They developed infection because they weren't cleaned properly and started to develop sores. - While they were confused and heavily sedated, they sent a billing office staff member to speak to them about payment/insurance. - Transportation to medical appointments was unreliable and staff also did not wake up patients on time to get ready for appointments. - Physical therapists, that are supposed to provide therapy 5xweek, come when they feel like it. They wheel patients back and forth tho therapy and write in the notes that patients walk to therapy. - Because our loved one was left unattended, they fell and were admitted to the ER/hospital. We quickly found another facility to properly care for our loved one. Some of staff were kind and attentive but there was no accountability for those that were not.

Wish I could give less than one star. Mother was a patient left unattended, which ultimately led to…read moreher death from falling out of bed while eating lunch on side of her bed. She had been in a wheelchair for last ten years so very dangerous to have her sitting on edge of bed. Fell out twice second time broke femur in half which ultimately killed her You could improve these facilities by hiring staff, training staff, and care for patients instead of considering them a burden you have to check on occasionally until your shift is over. You also could ban the use of cell phones by staff. I also don't care if these are obviously what you claim are current standards. If so start implementing them

What a terrible experience. Dismissed completely by doctor…read moreDrobnis and the admin woman, Jessica. So demeaning and dismissive. Young pregnant woman going in to seek help with nothing but terrible repore. Super disappointed. Will look elsewhere. Was hoping to find good, kind, and compassionate care here in RI, but will go back to Boston for what I need. Terrible and just

awful... they only offer migraine head ache treatments. if you have any other neurological…read morecondition going on, they will not treat you nor refer you to another . Even if it is drastically affecting your quality of life and making you suffer. Really don't understand how people can just turn their backs on sick patients especially when they're so young. My son desperately needs help, and they just did nothing for him even with extensive documentation from his neurosurgeon out of state.. Heartbreaking.

I'm a student here and I love it's difficult to find got patient care in nursing homes and this…read moreplace definitely has it! Everybody is really nice and caring

spent 3 weeks there, first week alone, then they filled the other bed in the room... The man behind…read morethe curtain was elderly and needed a Hoyer lift to get in and out of bed and be changed and what not... Had trouble with many of the CNA's not speaking English very well, but they usually respond to the call light quickly except for two different times when there was a long delay... there was a lady across the hall who was out of it and she would scream all night multiple days per week... they did not seem to have any solution for that. So Sleep was a problem. I guess the physical therapy and occupational therapy I experienced there was somewhere near adequate. Staff is generally very friendly, did not meet anybody i did not want to have caring for me. They accommodated me having some food brought to me from my house or the grocery store and let me store some in their refrigerator .. saw the doctor one time, and the Social worker and case manager didn't seem to have much interest in what I needed. Staff nurses seemed to be overwhelmed by Patient demands most days, often rushing if they appeared at all if I asked to see a nurse... I would say that the vibes were mostly good, but they could use more staff to handle the patient demands. I'd say seven of 10 were competent, and pretty much everybody was friendly. I give them a four star rating because they are much better than some other places I've been but there's obviously room for improvement, what's needed are mostly more staff and better food, and better case management/social worker availability and care.

My husband was there for rehab from the hospital after falling at home. The nursing and CNAs were…read moregood but as far as communication goes not great. I was told of appointments and tests done after the fact. When I asked about this did not get a definitive answer. Would not recommend this place at all. The place is beautiful but looks can be deceiving.

Halloween Spooktacular . My mother-in-law has been at Saint Elizabeth's since 2017 & I can not say…read morehow blessed my husband and I are for this. Besides the visual appeal Saint Elizabeth's excudes, because it is beautiful it's really the care that my mother in law receives that is beyond comprehension. We have worked with many staff members over the years and every one of them has been passionate about the work they do. We are completely confident that she is receiving the best care available. These pics are of just one of many events Saint Elizabeth's put on. There were so many decorated pumpkins to see and it was all due to the residents, staff and visitors who took the time to provide them. My mother in law has Alzheimer's so we live in the moment, and she had such a wonderful time going through the rows of pumpkins, it was such a wonderful time had by all.

My mom has been at Dawn Hill for almost a year; first for rehab/PT, and now for long term care…read more Being 3000 miles away is a challenge for me; but knowing that this team bends over backwards to ensure mom's quality of life and care is top notch. Mom can be a tough broad at times, but this team overlooks it and treats her with respect and care. The head nurse of North (Stephanie) has gone way above and beyond. She moved mountains to make sure mom has everything she needs; and has the staff making sure mom is engaged in activities and doing PT in her room when she is able to. It would be nice if they had daily group exercise activities, but one step at at time....literally..lol. Cissy is Mom's new best friend. She takes the time to sit with mom even after her shift has ended. Mom is not a happy camper with the food, but she's also really picky so I didn't take a star off for that.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

Staff were incredibly rude and unhelpful. My grandmother passed at this facility we had no idea how…read moresevere her situation was until it was too late. Covid it made it hard to visit her and they have constant outbreaks of covid. Do not bring your loved ones here.

Seems like a quality nursing center where the workers are very interested in their care of each…read morepatient. Always clean, bright, peaceful!

Bottom of the barrel Healthcare…read more So after being stabilized at Roger Williams's hospital, I spent three weeks in Elmhurst nursing home to recover from pneumonia. However, the lack of proper basic hygienic care and the mistakes they made with my medication, as well as the maltreatment by staff and the incompetency by CNAs, nurses, nurse practitioners and administrators led to my being rehospitalized with three secondary infections - some of which were serious. After my first week there I wanted to get a transfer to another facility and started gathering testimony from the different professional caregivers (non-staff) who work at other facilities, most of whom confirmed to me that they feel helpless at addressing these problems in this facility... They take for granted that the Marquis group corporate owners, will not allow them to get either the staffing or the supplies they need at that place to provide proper care, and after talking with different residents, I can see that both subacute care patients as well as long-term residents have the same complaints... I regret not documenting accurately enough to file a lawsuit, but I am filing complaints with the Rhode Island health department and publishing reviews everywhere I can online to let the world know, this place is BOTTOM OF THE BARREL as far as nursing homes go... what is taken for granted there is that mistakes (some of which will be life-threatening) WILL be made and the general attitude of staff is "not my fault, not my job, not my problem". The State needs to investigate how they operate that facility, they need inspections and auditing... The national Health review board has already removed their rating. There are 200 beds and nowhere near enough staff and a lot of serious medication errors and total lack of competency going on there.

Horrible! Abusive! Non caring! Do not put your loved one here. My husband was taken her for…read morenursing and rehab. He is a double amputee. He recently had a stroke. The CNA needed to clean him up after he vomited. She had me leave the room and shut the door. My husband informed me that she was saying horrible things to him such as "who would want you. Look at you. You're useless". As he's telling me this he's crying. He thankfully only stated 24 hours because he needed to be transferred to the hospital. My heart hurt for him. This will be reported to a higher level. This place should be closed down.

We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

At first glance, this facility looks good both inside and out. However, if you wish to place your…read moreloved one there, be prepared for what comes next. When you submit your application, they proceed to do a deep dive into your entire financial history. You had better be rich (or close to it) because they want verification you have the means to cover the cost of caring for your loved one for a minimum of 3 years! If you don't, then don't bother applying to this place. The facility managing staff came across as caring more about money than people.