Highly recommend Nest Bedding and the staff at this store is particularly wonderful to work with…read more The shopping experience was super pleasant and Brooke seemed to genuinely care about getting us into a bed we would be happy with. After sleeping on one of the beds for a couple months, we decided to exchange it for a softer bottle and the store was fantastic about the process. I was shocked at how easy the exchange was and how Brooke and others at the store were completely focused on Learning what we did not like about the bed we bought and getting us onto something we would be happy with. I could not have asked for a better exchange/return experience. Highly recommend!!!

God mother loves this store and nice cute little store off Montana in Santa Monica but…read moreunfortunately staff was less than thrilled to assist us when we walked in and seemed almost reluctant to even approach let alone great us...? But as soon as my god mother asked to purchase a few expensive pillow his mood and attitude completely changed? Love the store didn't really appreciate the staff!

Claudia and Daniella made my living room dreams come true!…read more They really took the time to work with the pieces I already had, and helped me design a beautiful, elegent space.

Unfortunately, we still feel that the product and support we have received doesn't really match the…read moreprice. This company is owned by La-Z-Boy now and it shows in all the worst ways. Ultimately, the hassle with my damaged car became too much during a stressful time. This driver (may have) caused cosmetic damage that would need over ~$1,000 in professional repairs. Regarding the couch, it really isn't holding up well even though pets don't use it, we are considered light weight people, and we do our best to keep it nice. The pullout bed mechanism was either installed wrong, or there is a flaw that makes folding it back in feel pretty dangerous. So that feature (which was the whole reason we bought it) is basically unusable. With that mechanism being suspicious, we can't even give this thing away for free. If you want an expensive, cheap couch... shop at Joybird. The people at headquarters were helpful to an extent, but couldn't really help all that much. The in-store team is awesome, but can't really help with the issues going on.

Amazing customer service, I called ahead to see if they had the mattress that I wanted for my…read moredaughter they did. They informed me about the free parking lot in the back , very nice store, clean, they put a sheet on the bed so I could try it out for comfort. I purchased the Snow Max it was the most comfortable bed I've ever been on. I received a discount , I believe the value is quite fair. I'll be back to buy my own bed .

From the start my 8k+ order had many hiccups like screws missing, one side of the king adjustable…read morebed not working, and customer support not replying to my email. Maybe I was just having bad luck, honestly still not sure. But throughout the whole ordeal, Casper Melrose staff always picked up my calls and tried to help resolve the issues. One staff who really went above and beyond was Avelino. He followed up and kept in contact with me throughout the whole process. He listened without interrupting and stayed true to his words. He made sure all the items that had issues were replaced and installed as it should from the beginning. Thank you Avelino!

Staff could really give AF if you get your furniture or not. They give you timeilines and on the…read morewebsite for products they don't even really carry (everything you have to wait for it to come to the vendor) and then accept no accountability for delays. Go elsewhere I know I will never be back.

Unfortunately I would like to beware you from shopping at this DWR location. I've experienced the…read moreworst after sales customer service from the assistant manager Alfonso Montoya at the West Hollywood location DWR. Dealing with a warranty issue on my Herman Miller round table he dismissed the urgency of my case and proceeded to ignore my emails. This case was open late October 2025 and just finalized a return today December 30, 2025 supported by the customer service number I contacted multiple times and escalated my concern. Not only did I not have a table for thanksgiving but Christmas too. The general manager Paul Weimer from Melrose DWR was helpful enough to execute and get this issue resolved today. Sad to say there are people who work in retail for a paycheck and not to provide the service it takes when working directly with customers in sales with the expectations of providing customer service when needed. Better shop online than shopping directly at this location.

Great Customer Service…read more I stopped by here a month ago to test out some beds for a relative in another state. William was working that day and was very helpful in helping me find what I needed. I've bought several mattresses before from this company so I have a good idea as to what's involved. I did tell William I was not looking for myself and he didn't care, he was still helpful. He also said I could order from his store if I wanted and he could set up the delivery in the State I wanted. No pressure. So I went through the process and it was done rapidly and easily, including discounts on delivery and the free adjustable electric bed frame. 100 day free return policy. Standard stuff with this company. A few weeks later sadly, the relative passed away before being able to use the bed that had been delivered. I called William and explained the situation and said I'd not be needing it after all. No problem. He arranged for the bed and frame to be picked up and returned and even reduced the standard return fee by 50%. He could easily have stuck by the book, but his gesture was greatly appreciated. I've only had good experiences with this company. They have a great selection of mattresses and deals. None of this FedEx or Amazon delivery of a rolled up mattress you have to deal with on your end. They deliver them intact, do the set up (in the case of the electric frame, well worth it) and remove the old mattresses you don't need anymore. So all that and great customer service, as William's example illustrates, why bother with any other mattress store?

Devin! Thank you so much for your amazing help. I'm dealing with a serious back issue and the right…read moremattress really is crucial in my rehabilitation. Your extra dedicated care and kind attention to detail really helped tremendously. You went above and beyond! This level of customer care is so rare these days and we truly appreciate you very much. You rock

I'm a chiropractor, and over the course of my career I've gone through a lot of mattresses and…read moredealt with more mattress companies than I can count. Some have been good, most have been just okay, and a few have been downright bad. But let me tell you--I've never experienced anything like Custom Comfort Mattress. I met the owner, Gary Schiller, at a seminar last year and told him about my ongoing struggle to find a mattress that was actually firm enough for me. I've literally slept on board-like mattresses in the past. I asked if I could come in and see what made his store different. I went to the West Hollywood location, and honestly, it blew me away. Gary has an entire section of cut-open mattresses--his and competitors'--so you can actually see what's inside. And what I saw was... pretty shocking. Many of the so-called "high-end" mattresses (the ones costing $5,000+) were filled with cheap foam and glue. A lot of them won't last more than a couple of years before sagging. And don't even get me started on the "bed-in-a-box" models--mostly foam, no real support, and almost all one-sided, so you can't flip them. We spent about 45 minutes going through everything. I asked a lot of questions, and Gary was incredibly knowledgeable and transparent. His mattresses are the real deal--steel coils, cotton, no junk foam, no toxic glues. The toppers are made from organic cotton and natural rubber sourced from actual trees. You can feel the difference immediately. I ended up returning my previous mattress and getting the firmest model they offer with a #4 topper--and it's hands down the best bed I've ever owned. The best part? Their mattresses are flippable. That alone is almost unheard of in this industry anymore. When it eventually wears down, I can just flip it and extend its life. That's huge. I know this might sound like a commercial, but the truth is I haven't felt comfortable referring my patients to a mattress store in years. That changes now--I'll be sending people here without hesitation. They already have 5 stars on Yelp, but from me, it's a million. They also offer a wide range of pricing--from around $1,500 to high-end options--so there's something for everyone. And yes, they even have a massive 10x12 bed in the showroom, which is worth seeing on its own. Everyone there was great, and another big plus: they don't work on commission, so there's no pressure to upsell you into something you don't need. If you're in the market for a new mattress--and honestly, you probably are--do yourself a favor and check out Custom Comfort Mattress. You'll have a completely different experience than any other mattress store.

LUXURIOUS MATTRESSES…read more I enjoyed a beautiful soundbath by Roxie at this stunning store one evening. Each of us picked out a mattress to get comfortable on while Roxie tuned our chakras with sound bowls, a resonating gong and an ocean drop. Gary was very knowledgeable when it came to picking the right bed for the evening, and he lit the store with candles for the event. You can tell he loves what he does. I adore my own Casper bed, but after lounging on one of Custom Comfort's firm, luxurious mattress, I'll consider them next time around. This was the best soundbath I've ever had! The setting was stunning and relaxing. It was like being at an adult spiritual slumber party. I could easily get accustomed to this!

While I do prefer the flagship store two blocks over, this is a beautiful space! The furniture is…read morevery well-made and the service is great. They have metered parking as well as valet. Great place for inspiration and planning your new home.

I love all things RH! Especially RH Modern. This is an inspiring, show-stopping showroom that I…read morecould spend hours wandering around in. We live in Northern California but I still make time to stop in here whenever we're in the area. We're always greeted warmly and there's always a design consultant available to answer any questions.

Pottery Barn always has a nice selection of dish ware and nice linens and home goods, as does this…read morelocation next to the Farmers Market. The staff here are friendly and helpful if you need it, but let you shop in peace, if not. Like all stores of their type these days, it difficult if not impossible to find American-made products.

I walked in Thursday night after dinner at The Grove. I've…read morebeen monitoring the opening of this Pottery Barn for weeks and was pleasantly surprised to see it had opened. Coming from Santa Monica -with an already nice size Pottery Barn- this was such a wow moment: the place is HUGE. I can only compliment the people who have worked so hard to put this all together; the selection is amazing and -it being Pottery Barn- obviously of high quality. The Xmas decorations are stunning and made me want to sit down, grab a book and 'make myself at home.' I was a bit pressed for time, but will definitely be back next week to take a closer look at the beautiful displays. A gem has arrived to the neighborhood!