We finally needed to replace our sofa we originally bought from Sofa U Love over 23 years ago. When we went to the showroom, Johnny and Betty bent over backwards to help us decide on what we wanted, the type of cushioning, and the color. We bought a sofa, a chase and a chair with an ottoman. The quality is top notch, the comfort is incredible and the price was extremely fair. We couldn't be happier. Hoping it will be another 23 years but, if we ever need anything we know who to call. We will definitely be referring our family and friends. Thanks again Johnny and Betty! You guys are great. read more

Sofa U Love - Furniture Stores Near Me - Hollywood, California

Do not give your furniture or buy anything from these people. It was a nightmare experience.

I bought a chaise from Sofa U Love many years ago. I love and use it so much that one of the pillows needed to be re-stuffed with down. I called and they told me to bring it in. Marina was wonderful. Not only did she re-stuff the pillow, but she also made me a new cover for it because mine was leaking feathers. I wanted to pay her more but she wouldn't accept. I was blown away. The craftsmanship is amazing and they didn't skimp on down. It is better than ever! I highly, highly recommend Marina and this location of Sofa U Love. Thank you!! read more

OMG my sofa is gorgeous!! I came here after having been strung along for 8 months by Interior Define which went bankrupt and got bought out. I really wanted to get a modified version of a chesterfield sofa but more streamlined and with specific brass legs and sloped armrests. I spoke with Marina and texted her pics of the original sofa I wanted. She confirmed that she could modify the armrests and attach whatever legs I wanted. She quoted me a very reasonable price so I made an appointment to go choose from any of their thousands of fabrics. I already knew I wanted a dark green velvet, so that made it easier. She went over the measurements in person and confirmed the measurements of the backrest, seat, height etc were what I wanted. We modified a couple measurements to suit my preference...she even pointed out the tufting on my original sofa was too far apart and showed me a better option. So glad I listened to her! I couldn't be happier with this gorgeous, elegant sofa. She delivered as promised within 5 weeks! They make the sofa right there at their Western Ave location. Sure beats waiting a year for a container from China that will never get here. Nothing beats buying local!!! I highly recommend working with Marina at this specific Western Ave location. I had originally called their Santa Monica location and the sales guy there quoted me twice the price for the same sofa! Something told me to call the location with the factory and I am so grateful that I met Marina, who gave an honest reasonable price. You will not believe how doable it is to order a completely customized sofa. The whole process was so easy. read more

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WE LOVE Sofa U LOVE. My husband and I have two Kim sofas, one bought in 1997, the other in 2007. My sister bought one too in 1997 and still has it. Same goes for other friends. These are the greatest couches. They last and last. Over the years we've had additional slip covers made plus updating pillows. These couches will outlive me. The service is always excellent and pricing very fair. Lee M. read more

My mom has purchased several pieces over the years so my husband and I decided to order from here. What an easy experience and our saleswoman helped guide us through every detail to make sure everything was exactly how we wanted it. It was delivered on time too. read more

Sofa U Love - Green performance velvet - Furniture Stores Near Me - Hollywood, California

Best way to get a custom product, mine was 2 sofas. They listened to all my requests such as size, back design, dimensions for a perfectly functional sofa for back support and seat height. They have so many fabrics to choose from as well. Biggest perk you can usually get your order in 6 weeks or less. I got mine in 5 and it was perfect. The price is very fair for the wonderful customization that is offered. The service is perfect. FIVE STARS FROM ME! read more

Sofa U Love - Furniture Stores Near Me - Hollywood, California

"Sofa I hate" is what I got. They previously made me a cover that was great but new sofa they made is awful. The movers broke 2 light fixtures during the delivery. The frame creaks, all the pillows are different sizes and misshapen, and the fabric that was supposed to be high performance started pilling after 3 weeks. I will never buy anything from Sofa U Love again. read more

BUYERS BEWARE! I have also just left a GOOGLE review and just contacted my attorney to handle the matter. I have purchased from Sofa U Love located on Western Boulevard in the past and have had no problems. For somewhat reason, this time it's been a nightmare. I ordered a couch and chaise chair to be custom made. They turned out lovely, no complaints there. The salesperson was MORENA, who was very nice and cordial while I was placing my order. To my surprise, once you pay and have your order delivered that's it! Customer service is beyond awful! WILL NEVER RETURN ANY OF YOUR CALLS! Remember that if you are going to buy a couch from this store on Western Blvd. Here are my issues: The couch was delivered and one of the legs was in the front that needed to be in the back of the couch to match the chaise chair, with every time you sit on the tufted couch, the buttons pop off in certain places. A quick fix right? That's what I was thinking! Their own delivery person said he couldn't fix it because he did not have any tools. He suggested I call Morena and set another date to come back out to repair. I immediately called her while the delivery guys were in my home. Morena said she would take care of it, did I mention that was in December 2021, and now we are in the middle of March 2022, and nothing has happened in regards to a SIMPLE REPAIR!. A very SIMPLE REPAIR at that! No, instead, I leave numerous phone calls, numerous texts, even get Morena on occasion on the telephone to tell me she will call me right back and never does. It's all a game and I hate games when I am coming into your store in good faith and am treated poorly. I decided to do some research and could not believe the reviews from this store on Western Boulevard and every other negative word is "MORENA". It actually made me feel better that I was not the only one dealing with their terrible customer service. I had my designer in my home today as well who was checking the couch and actually mentioned that he knew of the owner and Morena and it was not nice what he had to say. He said all of his clients that purchased from that store on Western Boulevard have had nothing but problems. All I want is my couch fixed. How ridiculous that I have to write a bad review, call my attorney and most likely go to court if this is not repaired. For all those people on Yelp and Google, I wish you would do the same so that they won't continue to treat people so poorly. read more

Got a great couch at a great deal on the Montana side walk sale. So far very happy with it

I am writing to thank Monica and Jonny for their great service. I purchased an L-shaped couch from the Santa Monica store on Montana five/six years ago and the cushions fell apart! When I went back to the Montana store, I was told that the store had changed hands and I would have to pay a considerable amount to replace them - this was not a cheap couch! I said the store was part of a chain and asked for the corporate office. I was given the Hollywood store's' number and worked with Monica. She said the owner agreed to repair all five cushions. However, when I brought them in, Jonny said that I would not be happy with a repair and was offered (at a greatly reduced price!) to replace with new, better quality cushions. It was a great solution and I am grateful for them standing behind the merchandise when the Santa Monica store would not. read more

THEY LITERALLY CAME TO MY HOME TO FIX THE OVERSIZED CUSHION BY CUTTING IT WITH MY OWN KITCHEN BUTCHER KNIFE. BUT THEY CUT THE WRONG SIDE SO THR COUCH COLLAPSES IN THE MIDDLE AND IT'S COMPLETELY OFF This company has delayed for many months prior to covid--all was halted during covid--and this year has been more and more delays and lack of responses. Betty is no longer with the company so I was told to contact Marina. Marina refuses to answer the phone unless I call from a blocked number and won't help other than asking for things I've repeatedly provided which keeps delaying further. Here is what happened--copied and pasted from my texts: Fri,5/28/21: from me: Hi Marina, This is Melanie. We briefly spoke on Tuesday afternoon (5/25/21) when I contacted you after learning that Betty no longer works for Sofa-U-Love. Unfortunately we have not had the experience of loving our sofa and have had the company delay resolutions multiple times, including this most recent experience of not receiving a call back from you. I know you told me you would call me back since you were with a customer, but it's now Friday evening of a holiday weekend, causing yet another delay. To bring you up to speed, here was my text to Betty on Tuesday, 5/25/21 Hi Betty, This is Melanie and Josh. Hope you and your family are doing well. I wanted to contact you sooner but we weren't allowing any workers in our home due to covid. Now that things are opening back up we would like to pick up where we left off and address the couch issues. The cushions are still not right and the structure of the couch doesn't line up either. I purchased taller legs because the ones Sam gave me still weren't tall enough to accommodate the oversized skirt. Sam also came and removed the part of the cushion that was extending past the structure of the couch on the right side. He also cut some of the other cushions down, too, to make them fit better. It was quite the experience watching him use our kitchen butcher knife to cut the interior foam. I have to say, I was expecting a more professional solution. However, with the largest cushion, because the foam on the left side was cut to make it fit, the part of the cushion on the right STILL extends over the edge and the integrity of the cushion was lost. If we try to sit in that spot the cushion collapses. We've had so much trouble with this couch since we got it with multiple texts and visits to you to make it right and we really want to give Sofa U Love the opportunity to correct this since it was never done in a timely manner and then we had to deal with a world pandemic. What are the options to rectify this situation that has been ongoing since we purchased? ----------- After excessive calls and texts to her I could only get through when I called from a blocked number and then she would delay by saying she would take care of it and call me back the next day. I keep calling and texting her. NO RESPONSE TO DATE. I CANNOT GET THROUGH TO ANYONE AT THIS COMPANY AND WE PAID $2725 CASH DO NOT PATRONIZE THIS BUSINESS THEY ASK FOR CASH AND OFFER A HUGE DISCOUNT IF YOU PAY CASH DO NOT TRUST THEM THEY LIE AND SEND A SUBPAR PRODUCT I WISH I HAD READ THE REVIEWS BEFORE HAVING TO DEAL WITH ALL THIS read more

Sofa U Love - Cushions are too big for frame. Frame doesn't connect or align properly since their "fix" - Furniture Stores Near Me - Hollywood, California

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For over 18 years I've customized my sofas from sofa u love. Marina has been a saint to deal with for years. She is like a designer when it comes to choosing the fabrics and the styles of sofas to match with your room. She's calm, patient, and always has a smile on her face even though her workplace gets really hectic somedays. More like everyday lol Once again we custom made my sofas before the Holidays and she delivered them right before Christmas. We couldn't be happy with the style, and color. Our den finally came together! The quality of these sofas are great. They pretty much last you years and years with everyday use. You just need to specific with what you want, and they simply make it for you. Thank you again for beautiful sofas! read more

Sofa U Love - Furniture Stores Near Me - Hollywood, California

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Over the past several years, I've bought three pieces from Sofa U Love, and I've always been happy with the quality of my purchases. This time around, the quality of my buying experience was excellent, too. This last piece I bought didn't work out quite right initially, but Sophia went more than the extra mile to solve the problem, and she made what could have been a difficult situation remarkably easy. Sophia is exceptional! Every step of the way, she provided such personal service, and she went out of her way to make sure I was happy. I'm really impressed. I highly recommend Sofa U Love, and make sure you work with Sophia. read more

This place was such a find I can't tell you ! My friend referred me to sofa u love for a couch. The Furniture there was beautiful I thought the prices would be to high but they were so reasonable I was shocked. I bought a gorgeous white couch with cotton linen sheets love it ! A couple months after I had waxed my wood floors. My couch covers drape on the bottom to the floor. Stains got all over the bottom I was so upset so I brought them back to sofa u love thinking it's going to be a fortune to clean and that's if they can even get it out i figured I'll have to buy a new couch if not. Long story short, Johnny took care of all The covers for me ! the couch looks brand new again ! I will never go anywhere else . This is the place to go trust me ! Best find read more

Sofa U Love - After - Furniture Stores Near Me - Hollywood, California

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Our sofa arrived yesterday and we are in love! It is exactly what we wanted, all to our custom size expectations, and the heavenly soft top grain leather we fell in love with. The workmanship is excellent and sturdy. Marina was wonderful to work with and really knows her stuff! She was able to guide us expertly through the somewhat worrisome process of ordering a custom sofa to ensure we got what we wanted and what we didn't even know we wanted (like getting thicker back cushions as they would eventually lose some of their shape). She made the process easy and a delight, on top of saving us a good bit over their nearest competitors (we shopped around at two other custom furniture stores). We would recommend Sofa U Love to anyone. read more

Sofa U Love - Custom sofa made with Crest leather in Bronx. - Furniture Stores Near Me - Hollywood, California

We have been buying from Sofa U Love for many years and we have always been so happy with their products. We have ordered several sofa's, bed frames, storage benches and more. With Sofa U Love, we were able customize the size and material that worked for us. The owner at the Hollywood location really worked with us to make sure we were happy with our product and everything was done as promised. We will continue to make Sofa U Love our go to for all our sofa needs. read more

Marina is by far the BEST designer out there. She is a professional thru and thru, she is detailed oriented and accommodated my specific needs when selecting the custom made sofa bed I wanted. Not only did she walk me thru the entire process from fabric swatches to materials, she worked with me on styles to match my particular aesthetics. It took a while. It she never made me feel like I was a bother. From the goose down fill to the no show thread to the hidden legs, my sofa bed is Uh-mazingly comfy, it's hard to leave and most importantly I love it! And the memory foam on the bed is surprisingly comfortable as well. I'm happy to share that this is my second custom sofa with Marina at the Western location of Sofa U Love which is also their factory warehouse and I truly feel she's the best designer in the whole company hands down. Her patience, willingness to assist me and her ideas were spot on, she really knows her stuff! If you're in the market for a custom made sofa, go no further the Western location of Sofa U Love and stop by to talk with Marina. She'll take the best care of you. read more

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SOFA U LOVE IS HORRIBLE. One of the worst experiences I've had with any company. Stay away. Ordered a custom sofa with specific dimensions to fit our room and paid 50% deposit. Couch arrived 60 days late, and was not to spec. Couch was several inches too long. They took it back and re-made it, but then refused to deliver and install without the balance being paid, as if to cover up additional issues. Just a nightmare. BUY BEWARE. SHOP ELSEWHERE! read more

I have been a returning costumer for the last 10 years . Marina is great , she really knows what she's doing. I've been happy with Marina and Sofa u Love. I would highly recommend going to Sofa U Love on Western and ask for Marina. -Aurora D. read more

This place is amazing! I had my old sofa reupholstered here and they did an amazing job. Marina was so helpful and they did it all so quickly. They have thousands of fabrics to choose from and they even picked up and dropped off my sofa. Good pricing and amazing service. I'm so happy we chose this place so we could truly pick any fabric and style we wanted. I now have the couch of my dreams! read more

Sofa U Love - Furniture Stores Near Me - Hollywood, California

First of all Marina is the bomb!!! This is my second time working with her. She did it exactly how I asked. It's so cute and comfy. Thank you so much Marina!! read more

Sofa U Love - Furniture Stores Near Me - Hollywood, California

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Marina at Sofas U Love in Los Angeles on western Ave arranged for my sofas u love sectional to have a brand new slipcover sewn along with 12 pillows covered. She was so professional and efficient and my sofa came out gorgeous! Marina knows exactly what she's doing and is a pleasure to work with! I am in route now bringing her a chair to cover! She's amazing.... She will deliver everything she promises. Contact her for all your needs Rose Boucher read more

I have come to Marina twice now to have her design a couch for my new spaces. She can quite literally design and manufacture any specifications you you want and has thousands of beautiful fabrics to choose from. The final product is gorgeous and such superior quality and value than buying from a standard retailer or design company. Marina will work within your budget and needs, while also advising on style and current trends. Love her and this business! Will be back again. read more

Caryn is wonderful. Bought the floor model and she taught me how to clean it. Will be purchasing a sectional sofa as well.

Today my couches were delivered. They look great! Two sets of slip cover - one dark for everyday ( dog proof) and a beautiful white set. I couldn't ask for better customer service. Thank you Vincent and Marina. * Very nice delivery people. read more

Marina is the worst !! Horrible customer service. I need a new custom couch but this time I'll be visiting the Pasadena sofa u love read more

This is the 2nd time I've bought a sleeper sofa from Sofa U Love. The 1st one is in my furnished condo and I missed it so much! I moved to Hawaii and HAD to have my sofa I love, so I ordered another one to be shipped to me. Marina is the BEST to work with! She's knowledgeable, helpful, responsive and reliable...and always a pleasure to talk with. I wish I had met her in person! My beautiful new sofa arrived yesterday and it's perrrfect! Exactly what I ordered. I love this furniture and the slipcovers are wonderful. They wash well and refit easily, because of that, I felt comfortable buying a white sofa for the 2nd time. I'm so grateful! Sofa U Love is the BEST!!! read more

Beware !!!Marina took our deposit and never delivered our product 11 months have passed with no response to our phone calls or text messages, Unfortunately we live 5 states away. This issue has been disputed with the credit card company however if it takes longer than 60 days which it has the credit card company cannot do anything and suggested taking this to small claims court in California. How can you take advantage of hard working honest people that trusted you. Shame on you! read more

I ordered my sofa from here several years ago, which I still love, but wanted a little update! I worked with Marina on ordering new linen slip covers and she was a total delight! Very detailed, always kept me posted and was attention to detail on my order! My couches look beautiful and I look forward to enjoying them for a very long time. Thank you Marina for delivering this order in such a timely manner! Look forward to working with you again! read more

I bought a couch and 2 chairs 24 years ago from this store and I wanted to recover them and of course, restuff them. They all turned out so beautiful!!! I am so happy with their service, they delivered and their work was stunning. Also, I could not make my mind up on the color and type of material and the store owner was patient and super helpful. I even got an extra love seat and ottoman! Their furniture lasts, sturdy, beautiful and comfortable! read more

The button tufting began to come undone a month or two after delivery of our nearly $10k order from Marina. She assured me that they'd provide a lifetime warranty. They're in use at a religiously sponsored non profit addiction program. They declined to come service anything. FAILURE. Hello folks! Reach out! Do the right thing. To commit to service and then decline to follow through once you get paid. Make it right-if you correct the failures I will be happy to update and tell that you did! read more

I have had 4 sofas made by the company in a few different locations and they have always delivered a great product for a great value to my clients! All the people I have worked with have been attentive and accommodating. Recently I worked with Marina and she was exceptional- professional, personal and worked with me to design the right look for my clients needs. I keep coming back because I know I will get an exceptional sofa, hand made right here in the USA. I have even shipped them to clients in Colorado and New York- and the quality and value cannot be found anywhere else. I appreciate Marina,Vic and Johnny so much! read more

We had a custom long couch made by sofa u love. They made us one years ago and it held up great. The new one is Super comfy and looks great. read more

Sofa U Love - Furniture Stores Near Me - Hollywood, California

New slip covers made to perfection extremely soft and you can melt into the couch like butter. Thank you, Marina!!!!

I went to this location of Sofa U Love (on Western) based on some of the more positive reviews. However, after walking in and being treated rudely and disrespectfully by a woman named Marina, I decided to take my hard-earned dollars elsewhere. read more

I love my new sleeper sofa. I had been one of their first customers many, many years ago and have returned before. I needed a white sofa sleeper and got a beautiful one within 4 weeks. I will return for other pieces of furniture. The staff is wonderful to work with. read more

Sofa U Love - My new sleeper sofa. Love it - Furniture Stores Near Me - Hollywood, California

I'm not going to lie, I had a bad experience a few years back with the Western location and I posted an unfavorable review about said experience. Since then, the store is under new management. Vincent reached out to me several times offering to make things right and he was persistent! He reached out several times and offered to make me a new slipcover for a sofa I ended up buying elsewhere. I agreed and went in to meet with him. I picked out my fabric, the stitching I wanted and he had the sofa picked up as soon as the fabric came in. It was picked up Thursday afternoon and brought back looking brand new on Friday afternoon - the very next day! I have to say, the couch looks and feels amazing! I am very happy and can't enough about the customer service. Vincent went above and beyond to make things right and make sure I was happy. You don't find customer service like this anymore. I highly recommend working with Vincent for your next furniture purchase. read more

Sofa U Love - The new slipcover made with a brushed cotton. Love it! - Furniture Stores Near Me - Hollywood, California

It should be Sofas you Hate Since buying a sofa there we have had to replace the covers twice the cushions now look terrible More show then use Never again Would like them to take it back and get a refund so we could find a better made product Never again They always make excuses and no refund Steve Wife feels the same read more

I just had the nicest experience at Sofa U Love on Western in Hollywood. I had to bring in a few sofa cushions to be patched after some serious wear and tear, and Marina and Johnny (owner) were wonderful. After explaining why they couldn't do what I'd asked them to do, they kindly explained all my available options. They even showed me how each option would look and feel once completed. This was during a very busy Monday morning when they weren't expecting me- and they still took an abundance of time to explain and display how my repaired cushions would look. They clearly care very much about the customer's experience- and know this business very well. After all that, the cost was also very reasonable. I could not be more impressed with their customer service!!! Thank you so much Marina and John read more