I had a great experience at Mattress Firm thanks to Corinne. I honestly was not even planning on…read morebuying a mattress today, but she was so helpful, knowledgeable, and attentive that she made the entire process easy and comfortable. She took the time to answer all of my questions thoroughly, listened carefully to what I was looking for, and made sure I received the best price possible without ever making me feel pressured. The entire experience was professional, smooth, and stress free. I highly recommend this location and truly appreciate the excellent customer service Corinne provided.

We are moving nearby and stopped in to pick a mattress. It was great because they were having a…read more72hr sale AND we could get delivery the day we got our keys. So we never had to sleep on the floor lol. They used a mattress matcher to ask us questions and make recommendations. We tried a Tempur-Pedic, a Purple, some hybrids, and regular innerspring mattresses. Some were soft, some firm and some medium. They have prices like $200-6000 quite a range but did a great job explaining features and differences. Overall we are very happy with what we got. But incase you don't like your mattress they also have a sleep trial that is quite long so you can be sure you sleep well. It's also cool they ship nationwide so if we move again we will keep that in mind.

Buying a good mattress is dizzying . Trying it out at SleePare certainly helped my husband and…read moremyself to realize we wanted a different feel to our mattress. What set this experience apart from other stores was the advice we received from Dray. We were very happy when we exited the showroom. But as we are in the real world , a few snafus arose. And Dray handled those issues in a way that was most helpful to the customer, to us. Both he and Kelvin who provides delivery and white glove services did everything each could to right the situation . And they did. It was a relief that Dray understood the anxiety level and made it disappear with quick thinking . Dray is the man . He does not take the customer for granted and remains engaged and follows through til the customer receives the purchase and is satisfied. Kudos to.

UPDATE: we went and bought a mattress under their memorial day sale. We had a choice of promo,…read morewhite glove delivery, or $300 credit. We chose the credit to get new sheets and a pillow. We had to follow up weekly for a Month to get anywhere, go through multiple people, and still only got the pillow ($100 out of $300 promo) actually sent to us. Do not have full faith in the promo if offered!

I was looking for a low tox sofa option and reached out to the staff and they were very helpful in…read morefinding the best model for what I was looking for. Delivery was easy and prompt. We love our sofa. It's the most comfortable sofa ever. Even people I've had over have said that it's super comfortable.

Finally found my cloud sofa after months of searching online and in stores! Note, I am very…read moreselective. With so many online options, I got to sit on the sofa to feel it out. From my initial phone call to the closing transaction, Kevin provided excellent service with zero pressure. They offer curb side or white glove delivery (with a fee). Give them a call!

This may very well be a good enough retail experience in store but I caution you if you do any…read morecustom work with Paul. Through email, he was direct but not clear, assuming in some ways, that jargon and language familiar to him in the industry ought be familiar to you--not very forgiving and fairly abrupt, in service ultimately to efficiency, I'm sure. However, for us, a tremendous miss on his part as a service provider was ensuring that we got the product that was right for us. We did not end up with that product because he did not ask us the right questions, and we didn't know what we didn't know. Be very careful working with Paul if unless you know exactly what you want. It can be a very costly mistake for you.

Best natural mattress and bedding resource in WeHo/Hollywood! Incredible prices for very…read morehigh-quality natural mattresses, bedding and linens. Bought a beautiful throw, bamboo fabric pillow cases and a nightgown. The owner was kind enough to add some Wool Dryer Balls with our purchase. The Harmony mattress is such a slice of heaven, my friend bought one. No off-gassing or toxic manufacturing chemicals in the store: all natural for real. Recommend!

Many beds to choose from . The service was great…read more Saul was very professional and helpful. Going to recommend my family and friend .

This was hands down the best mattress shopping experience I've ever had. Zack helped us, and he was…read moreknowledgeable, patient, and genuinely honest. He walked us through the different types of foams, springs, and covers, and explained what actually matters (and what doesn't). He knew a lot about the recent changes in the mattress industry. You can try any of the online brands. If they don't have a model, they can get a twin for you to try out. There was also zero pressure or upselling, just thoughtful advice. We ended up buying their in-house brand, which feels comfortably soft but still supportive. When my husband moves, my side doesn't turn into a slope (great partner isolation!). We also spent much less than we expected and left feeling really good about supporting a local business.

The staff here is amazing I love him so much…read moreWith tons of patience With tons of explanations I think I finally landed on my dream mattress I ll call him top sales

I had a five-star experience with Sharon last month. She taught me so much about this industry and…read moretreated me like royalty. Once you try this, you'll never go back.

All in all a stellar experience @ Modani! Harry is super…read moreupbeat, helpful and extremely informative in regards to all product and design plus he is supportive to clients at every step along the way. He also kept me in the loop throughout the process as I recently furnished my condo! I've also visited other Modani properties (ie: Miami, Houston) and this Los Angeles location brought everything together for me! Thanks again!

One of the worst customer service experiences I have ever had…read more The first mattress support was delivered broken. It took nearly two weeks of back-and-forth communication before the issue was finally addressed and a replacement was provided. Now, less than six months later, the replacement mattress support has failed as well. Instead of honoring what was represented to me as a one-year warranty, the company is trying to shift the responsibility onto me and discuss protection plans rather than address the fact that the same component has now failed twice. What makes this even more frustrating is that this was not the only quality issue with the furniture. One of the nightstands arrived uneven and was not properly painted in several areas. At the time, I chose to overlook those defects and did not file a complaint because I considered them minor issues. Looking back, that was clearly a mistake. The most concerning part is that nobody seems willing to clearly state, in writing, whether the company is refusing warranty coverage. I have repeatedly asked for a written explanation and still have not received one. A manufacturing defect can happen. A second failure of the exact same component within six months is a quality-control problem. When that is combined with other defects in the furniture and an apparent unwillingness to stand behind the product, it starts to look like a pattern rather than an isolated incident. If you are considering purchasing furniture from this company, be aware that when something goes wrong, you may spend weeks trying to get a resolution while the company looks for reasons not to take responsibility. Extremely disappointing experience. I cannot recommend this company to anyone who expects quality furniture and reliable customer service after the sale. One more thing that I completely forgot to mention. The mattress support system displayed in the showroom is not the same product that was actually delivered. As I later discovered, none of the mattress support systems shown in the store are apparently what customers receive. Instead, a much cheaper alternative support system is delivered with the bed. That would already be questionable on its own, but what makes the situation even worse is that the cheaper replacement component has now failed twice within six months, and the company is unwilling to take responsibility for it. Customers make purchasing decisions based on what they see in the showroom. If the support system displayed in the store is not the support system being delivered, that is something customers should be clearly informed about before making a purchase. At this point, I am dealing with the second failure of the same component, while the company appears more interested in avoiding responsibility than resolving the problem.

Excellent service provided by Val. We bought new mattress for organic and comfort! Love the…read moremattress. Thanks again Val!

Highly recommend the brand - committed to non toxic, high quality products. The service at the LA…read morestore is impeccable, every time I go in, the team is friendly and incredibly knowledgeable. They've always been able to answer all my questions and provide very helpful feedback and support. We have many of their products from pillows, blankets to our crib mattress.