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    Sketch Design Development

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - Sketch Design Development

    Deck construction

    Detached garage construction

    Guest house or ADU construction

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    1 year ago

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    Kevin T.

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    Waterworks

    Waterworks

    3.5
    (14 reviews)
    $$$$

    Great place to buy tile, though. So many wonderful choices. Their railroad tile and marble always…read moremake me wander from my initial reasons for being there. BUT I'm reviewing this location based my experience with warranties and their customer service. Every time I walk in this place, I feel awkward because I have NO IDEA which people are customers and which are employees. They all seem to be chatting and casually hanging out. If you can pry one away, they know exactly what they are doing; Very efficient and knowledgeable. Anyway, they replaced the broken part no charge but they didn't have it in stock. Still, great company. Oh and I don't know that they have a lot and the metered parking is overtaken by Urth customers. There is a little road a building or 2 away the intersects Melrose that has more metered parking.

    I've been dealing with Waterworks plumbing fixtures for 10 years. In that time I've had to replace…read more1 shower valve, 2 faucet valves, 1 bathtub hose, 1 sink hose, 1 sink nozzle head (which after 1 year needs to be replaced again) and lots of other washers, fittings and toilet repair kits. I'm writing today, because I just received notice that I need to wait until September for a hose for the bathtub that was ordered 6 weeks ago has been delayed. IMO the products look good - which is why designers like them, but their performance is very poor. If you need a part (all proprietary), it's a minimum 2 months wait! I'm tempted to replace all of the waterworks fixtures 2 tubs, 5 showers, 7 sinks, 7 toilets with something from Home Depot or Lowes. And never listen to a designer again!!!!

    Porcelanosa

    Porcelanosa

    3.9
    (63 reviews)
    $$$$

    After a disaster at Dal tile where we noticed that 1/2 the tiles were unlike the sample during…read moreinstallation (had to rip it out and start over), our tile man sent us to a number of "big retailers" to find porcelain floor tiles. Nothing was right - we needed a relatively plain, white background floor tile to go with our late 80's kitchen cabinets. On a whim really we went to Porcelanosa in West Hollywood because I drive by it all the time. They had EXACTLY what I wanted and the sales person (Tala) was terrific. She always replied to me by text and email almost immediately for the few follow up questions. Even the delivery went well. The tile had to be shipped from NY and yes, it was more $ than the other Dal tile, but let me tell you, it's gorgeous. The install is nearly complete so I will add photos later.

    I have experienced the most worst customer service from Koren Chavez. I went into the store to get…read morea shower handheld, which I thought would be simple enough. However, trying to communicate with her via phone and email has proven to be extremely difficult. She doesn't follow through and ordering a part seems to be impossible because she says she will send me photos and prices but never follows through. All I want is to pay for the part needed so that I can purchase a new shower handheld... And it's been weeks and Koren has been extremely unhelpful. I would like to work with someone else to get my needs met.

    RH West Hollywood | The Gallery on Melrose Avenue

    RH West Hollywood | The Gallery on Melrose Avenue

    2.4
    (240 reviews)
    $$$$

    As other reviews have stated, there are very rude people working here…read more I used to frequent the public area on the roof, but hadn't been back in a while. I planned to meet a friend today and was sitting up there waiting--completely alone, not a single other person around. A representative came up and asked if she could help me. I was very polite and said, "No, I'm just meeting a friend." She replied in a condescending tone, "Well, this is a showroom and you can't be loitering." As if I was causing a scene. When I mentioned I thought it was open to the public, she abruptly said, "No, it's not. It's a showroom." I said okay and made my way downstairs. On my way out, I asked another employee downstairs, "Did something change with the roof? It used to be open to the public." She gave me the same condescending attitude, saying, "It's for customers only. We sell furniture here." When I mentioned I thought it was designated as a public space through the city, she finally explained that the zoning law requiring them to keep it open to the public expired during COVID. Maybe they could just lead with that simple explanation instead of treating long-time visitors like criminals? I won't be supporting this company anymore. Management clearly doesn't care that their staff is representing the brand so poorly.

    Good selection and spot to look at furniture. Parking can be hard to find. There's paid street…read moreparking. Not many staff walking around to assist.

    LA Teams

    LA Teams

    4.8
    (234 reviews)

    The guys came in and did very well. LA Teams always has very nice and skilled technicians. They…read moreprioritize customer satisfaction and confidence.

    Incompetent and careless. They did work repairing our kitchen a few years ago after mold. What they…read moresaid would be a 2 week job turned into probably 5 months. Writing this now because I just saw an outlet underneath the sink that's not at all mounted to the wall and was reminded of how ridiculous this whole ordeal was. They'd come maybe 2 times a week, maybe less, sit in the driveway and wait for each other for a while, and they'd always forget what they were supposed to do. Then they'd say "ah ya we remember now, gotta go to Home Depot" and take another 1-2 hours. The pace of work was incredibly slow. When they were redoing our kitchen, we came home and saw that the main handyman had bought cabinets for the sink that opened straight into the fridge and stove, so you could barely open them. It was on a corner, so clearly a corner / lazy Susan cabinet was needed. Delayed the job by however many days. They cracked the sink they put in, and there's carvings in the countertops from where they messed up with sloppy cutting. When they installed the AC window units, they stained the window panes, sink, and the outside of the house with the insulation foam and didn't attempt to clean it until I asked. They didn't get much up; still stained. They didn't put calking around the countertop they put in behind the sink. There were a bunch of other times where similar things happened that I had to ask them to redo it or do a part of the job they'd missed.

    Sketch Design Development - contractors - Updated August 2026

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