Our experience at the Van Nuys office was frustrating and costly to our project timeline. Jesse De Regil told us our shower set order would arrive within a week. It didn't -- and we only found out because we had to follow up ourselves four days later. Jesse wasn't available, so Denisse Trejo informed us the items wouldn't ship until the end of May, a full month behind schedule. We had to cancel the order because the delay puts our entire installation timeline at risk. Jesse should have verified stock availability before taking our order. Instead, we were given information that turned out to be inaccurate, with no proactive communication about the delay. This level of service is not acceptable, and we hope steps are taken to prevent this from happening to other customers. We ordered from Fergusson - no issue. read more

We are remodeling our home and decided to come to Snyder to purchase all the essentials from appliances to fixtures. Loren was our helpful sales associate. He is amazing at what he does and really helped guide us through the entire process! He gives you full service even after the purchase by answering all our questions. We are so excited to see how everything turns out! read more

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Shopping for new kitchen appliances and spent some time here today. Mike Sasson the Asst. Mgr. was very helpful and gave us some new perspectives for making decisions, and some of the advantages and disadvantages for in making decisions. Plenty to think about! Thanks, Mike! read more

Be aware that almost everything I've purchased from this company has been defective. While they are very quick to make a sale and collect your money, the so-called "top-of-the-line" products they sell have repeatedly failed within a year of purchase. When issues arise, they send out repair technicians who have been unprofessional and seem more focused on temporary fixes than actually resolving the problem or replacing defective appliances. The first repair person said my washer was fine even though there was smoke coming out of it and making sounds you could hear from a mile away. Second person came out and said it was defective, but didn't repair it. My most recent experience was especially frustrating. The repair technician expected me to move my washer so he could work on it. I had recently undergone a C-section and had a newborn at home, so physically moving a heavy appliance was not possible for me. More importantly, I don't understand why a customer would be expected to move a large appliance for a scheduled repair service in the first place. My dishwasher I can't use because everything comes out dirty and cloudy. My oven needs a fan replacement. Overall, the products and customer service have been extremely disappointing. read more

As per my review last year, we had a bad start on our order. However, Joe certainly made up for it with dedicated attention, helpfulness and kindness going forward. He was especially key in successfully getting a big request accomplished on our behalf with Wolf. I was blown away by the customer service experience on that matter and had to come back and share it here. In the end everything worked out wonderfully and we are so happy with the outcome. Thank you, Joe! read more

There's a fair amount of showroom appliances which is very helpful. They have a lot high end brands. There is sufficient staffing to help you. Some are more knowledgeable than others. I purchased a Sub Zero refrigerator with good sound comparable information. Very happy with Sub Zero. It's built like a tank. I can't speak to value. That's up to the individual. read more

I purchased faucets and bathroom fixtures (tub, sink, toilet) years ago and a few other tings over the years. In May 2026, I bought a new washer and dryer. Their employees spend time with you to answer every question, help you weigh pros and cons of various models and consider all options. The service is great and they are honest brokers if quality products. read more

I recently coordinated an appliance delivery for one of my clients through Snyder Diamond Pasadena, and overall the experience was very positive. I want to give special recognition to the delivery team--Luis and Alvaro--who went above and beyond. They put in serious effort to lift and maneuver heavy appliances up a flight of stairs to the property. Their professionalism, strength, and attitude were impressive and truly appreciated. The sales rep was helpful and pleasant throughout the process, but there's definitely room for improvement in delivery coordination. I had communicated several times in advance that the appliances would need to go up stairs, but that detail didn't seem to make it into the actual delivery plan. That aside, the rep was responsive and knowledgeable. Huge thanks again to Luis and Alvaro--they really saved the day with their hard work. read more

It was easy dealing with the company. They took care of everything involved in ordering a fridge. But the best part was the delivery team of Eli and Louis. They called ahead, were cheerful and moved quickly. If they encountered a difficulty, they happily took care of it. Every business would be so fortunate to have these guys. read more

Snyder Diamond - Eli and Louis - Appliances Near Me - Pasadena, California

Great selection, but not very impressed. My husband and I came in today for the first time to view kitchen faucets and TOTO washlets. Perhaps we needed an appointment? As first time homeowners, excuse us lol... Would have been a nicer experience to be greeted and proactively helped (aka treated like a human) but staff were receptive and knowledgeable when asked questions. Note, they don't offer any installation services or recommendations for resources. read more

I cannot say enough great things about our experience dealing with Snyder Diamond in Pasadena. We have had a long extended project and Michael Sasson has been a pleasure to work with. From our initial visit, to the ordering process, to the install process, they were nothing but professional, kind, and accommodating. Our appliances were just installed yesterday, and we could not be more thrilled with the outcome. They helped coordinate the installation with a third party service, and they were exceptional as well. On top of all that I've mentioned, one of the other great aspects of working with them is that their price was the most competitive that we shopped. If you are looking for appliances, we highly highly recommend using them. The customer service is fantastic and their level of knowledge far surpasses the big box stores. read more

Snyder Diamond - Wolf 60" gas range - Appliances Near Me - Pasadena, California

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Thank you Linda Lopez at the Pasadena store!. We are remodeling a kitchen and a studio apt. and Linda spent time in multiple appointments working with us to specify appliances based on what we wanted and what fit in our budget. She is very knowledgeable on the different brands and their capabilities and performance. She provided us with spec sheets and options so we could finalize our choices. Linda also consulted with other SD experts (Marty)to be sure we had the necessary parts for smooth installation. Linda is also proactive, when we ordered a specific linear drain she also informed us that we would need an additional part to make the drain connection. We are now starting to take delivery on our order. Because of the nature of construction projects/contractors timely delivery from Synder Diamond is critical. Linda has continued to follow through on our order and has helped Courtney to problem solve to be sure we have what we need when the contractors are scheduled to work. We appreciate Linda's sense of urgency. Linda not only sold us the appliances but is also interestedI in making sure we get what we wanted/needed and keeps us informed and always willing to answer our questions and help. Thank you Linda Lopez. I recently took delivery on all of our appliances from Synder Diamond. The scheduling with Courtney went smoothly and she scheduled a time to accommodate the parking restrictions in our area. The delivery team of James and Devone arrived within the scheduled window and communicated when they would arrive closer to the actual delivery. They were very helpful in hauling away old appliances and placing new appliances where we needed them in a secure location. Thank you delivery team. read more

Amazing experience with Jean Chen at Synder Diamond! She was so helpful and went above and beyond to provide exceptional service! Highly recommend! read more

My contractor was a previous customer from this store. I was referred by him to speak with Joe or Jose but they weren't available. The store has a great showroom! I came looking for a hood range which I knew nothing about. I was then helped by the receptionist which led me to meet Jean Chen. Jean didn't seem interested in helping me and her attitude was kind of passive aggressive. It seemed like she was ready to go home because it was an hour before closing. I gave her some details of my kitchen build with measurements and pictures for the range insert. I felt she tried to steer me away while talking to me with her back turned and tried keeping our conversation short. At that point, she just gave me her business card and I just told her im just going to look around. But I got what information I needed from the showroom and I'm just going to purchase it elsewhere. Jean said she was worried "I might return the merchandise and it was a waste of our time," She claimed my contractor is unknowledgeable. I'm never coming back here because of her. read more

I want to give a shout out to Willy in the parts department for helping me find an appropriate replacement valve for my shower hardware. I have 20 year old non standard hardware that is really difficult to find parts for. Willy went beyond the call of duty to help. read more

I met Michael Bodine on a whim as I walked in to look at Miele kitchen appliances. What I discovered was a true professional and "Mikey" as he likes to be called, knew virtually every product line from Franke to Viking and everything in between. Although we had a few supply issues, Mikey smoothed them out as best as possible allowing our kitchen remodel to move forward in a timely manner. If Mikey likes it, you can be assured you'll be ordering the best appliances for your needs. read more

An Interior Designer needs vendors they can count on to provide knowledgable information about products that are going to offer our clients longevity, quality, and of course, the overall look we're going for. I've been working with sales rep Michael Bodine for years and he is hands down the absolute BEST. He not only knows plumbing top to bottom but he knows appliances, which is rare! I rely so heavily on his advice and guidance in this extremely broad market that can frankly, be dizzying at times. Having him suggest the newest products, or the right price point, or the perfect finish I've been in need of saves me time, money, and my sanity. I'm so grateful for people like Michael who take pride in their work and help my business thrive! read more

Snyder Diamond - Waterstone Faucet Suite - Appliances Near Me - Pasadena, California

My husband and I recently bought a new washer and dryer from Snyder Diamond and we had a very positive experience. Mike was so helpful informing us of our options and after placing our order we had our machines the next week. Everything was seamless and professional. They were also quick to resolve and make right a small issue that came up afterwards. I highly recommend Snyder Diamond. read more

Everyone at Snyder Diamond has been great. Willy, our sales person, was so helpful. It was an easy process to purchase a new washer/dryer. Luis and Elisco our delivery men were so friendly, efficient ,and knowledgeable. They tested the machines before leaving and gave operation directions. You could tell that they love their job. The men let us know when they were 30 minutes from our home. A+ for these guys!!!! read more

Really can't say enough about Snyder Diamond's service and selection! I've been working with Michael Bodine in Pasadena the past 2 months and he takes the customer service to the next level. He is knowledgeable, makes great recommendations tailored to your needs (he listens) and comes through whenever needed. My 2 remodels have stayed on track because of his great help and key items being available. Can't say enough and am appreciative! read more

This place has the worst service and they refuse to deliver your items after they are fully paid for. I ordered $100,000 worth of appliances. I am waiting on the rest of my wine refrigerator and my two dishwashers. They will not even return my calls because they contend I owe them $1000 for the front of the wine refrigerator. When you order a refrigerator don't you assume that the front comes with it? The manager put the order in, asked me if I wanted wood or stainless steel, I said stainless steel and now they are claiming I need to pay $1000 more to get the front of the wine refrigerator. A perfect case of bait and switch. Avoid this place at all costs. read more

From my first phone call with Loren Castro to our purchase, this has been an easy, no pressure sales experience. We have bought high end bathroom fixtures from him before and when our 35 year old refrigerator died, he stepped up and helped us make the right choice for a new upgrade. Thanks Loren for being so helpful, informative and guiding us through this process!!! read more

I want to compliment Kit Phun for his outstanding assistance and advice in our selection and purchase of kitchen appliances as well as the seamless process from selection to final installation. Not like some other stores where the salesperson will sell you anything to make a commission, Mr. Phun does his homework on what appliances are appropriate for your needs and honestly shares his experience and knowledge of the benefits and weaknesses of each item. He listens, No pressure sales, just true honesty and support and always a Smile- Like family. I highly recommend him and Pasadena Snyder-Diamond for your kitchen needs. read more

I am a contractor It's my first time ordering fixtures from this place and the last time Costumer services is really really bad. Ordered fixtures 6 month ago and they made twice mistake and delay my order for 6 month Didn't take any responsibility but to say sorry every time. Never return our calls on time , promises they call back and never did till the last time I was very pissed off. I will reach the owner of the store directly. For builders this is not a place to count on. read more

#1Sales Rep Linda is amazing, Linda has great knowledge of your bathroom products. Linda listened to the questions and gave some great recommendations mirror, bidet, faucet, and shower fixtures look amazing in our remodeled bathroom. Linda is a great asset to Snyder Diamond. We are starting a kitchen remodel next year, and are excited to work with Linda in the near future. read more

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My go-to appliance vendor is SD Pas & go-to rep Mike Bodine is totally awesome! Always finds me best deals, rebates, quick delivery... check him out! read more

I purchased an Ada dishwasher from SD and on the day it was scheduled to install... no dishwasher...crickets . Called and the salesman Michael Sasson said "No one called you ? It's out of stock I'll get back to you today with the expected delivery date" ... that was a week ago. Nothing . No call . No email. No text . Meanwhile we are without a dishwasher. I'll be coming I to get refunded and I'll go to Bestbuy . Follow up to my review. The store manager has been in touch with me to apologize and offered to help in future. read more

I would like to recognize Linda Lopez for her exceptional customer service at Snyder Diamond. I have a kitchen and laundry areas that I am remodeling. Linda made the process smooth and highly enjoyable. She patiently answered my numerous questions and was extremely knowledgeable. She paid great attention to detail and went above and beyond to accommodate my requests. Thank you so much for your help Linda ! read more

I had such a great experience with Tony Perez in the Parts Department at Snyder Diamond, Van Nuys. Instead of trying to sell me a new product, he took the time to fix mine and showed me how to use it properly so it wouldn't clog again. He was knowledgeable, patient, and just absolutely wonderful to deal with. Snyder Diamond is lucky to have someone like Tony on their team! read more

My client went in looking for interior door hardware. She was helped by John Paul. He was extremely knowledgeable and patient in explaining the difference from brand to brand. He understood her needs and was able to make appropriate recommendations. When it came time for me to place the order on my clients behalf he made the process easy and ensured we had all the necessary parts we would need. thank you for your expertise and professionalism. read more

I recently purchased a Sub Zero refrigerator at Snyder Diamond in Pasadena. This is an amazing store; well-stocked, and great display. I was assisted by Linda Lopez, Sales Associate. I highly recommend working with her. She is very knowledgeable, thorough, patient and friendly. The delivery and install team were very careful and did an excellent job. read more

Snyder Diamond - Sub Zero Stainless Steel 48" Classic French Door - Appliances Near Me - Pasadena, California

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First time visiting Snyder Diamond, and the rep Jason Chen was so fantastic. He took us through everything in the kitchen and really gave us the knowledge and ideas we needed for our kitchen remodel. From brand overview to the pros and cons of every single appliance choice, that one trip helped us so much! We'll definitely be coming back to purchase! read more

great selection of hardware. they are a pleasure to deal with and I am always happy to recommend them. they make the process easy and stress free. everything came on time. read more

We wanted to thank Linda Lopez, kitchen and bath specialist, for her invaluable service in helping us select a dishwasher. Linda was energetic, professional, and thoroughly knowledgeable in all the products we were considering. She walked us through the advantages, and disadvantages, of each, so we could make an informed decision. She made purchasing a dishwasher a pleasure. Thank you, Linda, you're terrific! read more

Super cute location! I've never been here before and my handy man suggested we come, I am so glad he did. They have the cutest kitchens and goods here I highly recommend. I was looking for a bar sink and unfortunately they didn't have the size I needed but if I need something else in the future this place offers lots of detailed options. Not good for rushed jobs more for detailed planning. read more

Just want to give a BIG Thank you and publicize my personal appreciation to Willy and Walter at Snyder Diamond, Pasadena for their excellent customer service. Both went above and beyond the call of duty to help me find parts to our discontinued Grohe bathroom sink fixture that we purchased from them years ago and now very difficult to find. Our sink lever handle on the cold side was frozen and the plumber could not fix and told us to get a whole new sink fixture. But, problem is we have matching sink, tub and shower fixtures and we cannot change the shower fixture without breaking tile due to Grohe'z specific cartridge. Walter helped me research parts and print out product assembly of the fixture and said that he would call Grohe and call me after the weekend. To my surprise, he actually did. He said that he had found some parts for me. So, I went back with my sink lever and the broken cartridge to see what part he had found. Willy was there today and he, too, helped me immensely. Without asking, he worked really hard to try and get the cartridge out...an impossible task, but somehow he did it. Thank God. I couldn't believe it. He said it was really hard to do. I was amazed and so grateful. There is a piece on the lever that is still frozen and he recommended soaking overnight in vinegar. If that doesn't work, we can purchase the part Walter found. Although, we are not done solving the problem entirely yet. I wanted to share my experience and highly recommend Snyder Diamond Pasadena and their parts area-- specifically Willy and Walter who are very knowledgeable and have exceeded my expectations as a customer, read more

We completely trust and recommend Snyder Diamond Pasadena ! We have purchased many appliances for our kitchen as well as bath items over the years. The ppl that work there are all very knowledgeable , helpful and friendly and courteous . We have worked with Mike Bodine exclusively the past few years. He is a pleasure to work with . He is very helpful when choosing appliances and plumbing fixtures etc. We also like they assign a specific person who coordinates all delivery details with you . Always our choice for both inside , outside kitchen appliances as well as kitchen and bath including toilets , sinks and faucets & mirrors . In our opinion you can't go wrong choosing Snyder Diamond Pasadena read more

Very professional service representative! The faucet that I was looking for was not available and the sales associate recommended others. Thank you read more

Mike Bodine is the best. He listens, he is knowledgeable, he is kind, he is funny. He recommended the perfect washer/dryer and had it installed in three days, all for a good price. I look forward to working with him again and again. read more

I'd never visited Snyder Diamond but bought a new electric induction range on my first visit. Linda Lopez was my sales advisor. She was so knowledgeable, professional and pleasant, making it easy to make a purchase decision in one visit. I'd visited competitors but didn't feel quite satisfied. Snyder Diamond had my first choice range on display to touch and feel which the competitors did not. Linda answered all my questions and I purchased with confidence. The experience was 100 percent satisfying and so was the follow-up before and after installation. I can't believe I got that level of service while paying the exact price as offered by the big box stores. She also coordinated the installation with an outside company. I now have a permanent "go to" for appliance and plumbing needs. I wish I'd found them sooner. read more