RJ our salesman, Gabriel, and Mr Johnson in the service department were kind and patient. We…read moreappreciate the time and understanding they provided. We enjoy our vehicle and anticipate many years of creating fond memories.

The experience was okay and the vehicle they sold me I thought was okay until 4 months later. I…read moreended up having to put over $900 into the vehicle, the next month it was another $1,400 and then another $1,800 and then the next month $1100. Now I have called them and I keep getting transferred to this person and getting told I would be called back never have been called back. I would never recommend these guys to anyone.

These guys are great Gene C in service is professional and his customer service is outstanding. He…read morereally cares about you and your car. Always a pleasure to come here cause we know we would be well taken care of. 10 stars for sure Even the techs are great and the girl in front desk.

To start off, this was my fault, but how they handled how I wanted to fix this was worrisome. I…read moretext to check on a car I wanted to buy, and the sales professional accused me of waiting to make another fraud check and when i went to the GM, he directed his sales manager to contact me, The GM himself, couldn't take his time to contact me. With that being said, Mitch Parker, thank you for not making this a priority and giving another unnamed dealership a chance to gain my business.

Currently traveling on a road trip from Southern California to north cascades np in my 2021 VW…read moreTiguan. While traveling through Klamath OR I started to hear my breaks grind - metal on metal sound - not good. After calling a few places in Klamath with no luck I found the closest dealership to me. Called them on the phone and Zac K (service manager I think) assisted me. I told Zac my problem and he went right to work. Found all the parts my Tiguan might need and held them for me until I arrived from Klamath. One I arrived Zac greeted me and his team got to work. With 90 minutes my breaks were fixed and I was back on the road again. Thank you Zac and the service/maintenance team here at Medford VW!!!

Service Manager Zech Krzyzanski, Service Advisor Caitie Johnson and the whole service team have…read morekept our 2014 Jetta running like new. Cannot say enough about the level of quality, care and concern they have shown both us and our car. Not our typical auto dealer experience. These guys are exceptional. M&M Olson

Emily Sharpe was our sales consultant. From introduction to point of sale, she was perfection…read more Emily was truly exceptional in EVERY way. She was very kind, attentive, understanding, time efficient, and informative. Most significantly, Emily kept us up to date on status of our vehicle, without being intrusive. My husband and I both got the impression from the dealership that she is under valued as an employee, which is why I am giving 4 out of 5 stars. I value a company that respects their employees and creates a cohesive work environment. Made our appointment to purchase the vehicle after waiting since August for the vehicle to arrive (delay with the global microchip issue). Everything was ready to go when we arrived, just needed to have the trade-in vehicle inspected, work out the financing, and sign the forms. We completed some of the paperwork online from a link that was texted to us. It took about 2 hours total. I do want to note, the financial advisor was very kind and engaging with my husband and I. I felt like he and my husband could have been friends. We were also given some fun swag, including stainless steel water bottles, hats, and notepads for each of us.

We gave the sales staff an impossible task, and they worked and worked until they accomplished the…read moreimpossible. We very much appreciate the manager and our sales person, Erica.

After working with several dealerships, Tosha was the first person I connected with who truly…read morelistened to my needs. I was searching for a special birthday gift and anniversary surprise for my wife and wanted a payment that fit comfortably within our family's budget. Noah and Tosha took the time to find the right vehicle and put together a deal that worked for us without overextending our finances. Once we found the perfect two-seater for my wife, Noah had everything cleaned, prepared, and ready to go within hours so we could complete the purchase that same day. A big thank you as well to Frankie in Finance for making the paperwork process quick and seamless. The entire transaction was completed in about an hour. Excellent customer service from start to finish. I highly recommend BMW of Medford, especially Noah and Frankie.

Went in for my Recall and ended up having SUNROOF problems when I got it back. and then said the…read moresunroof was like that when they got it. when it Was working fine befor I brought it in... then asked if I wanted to be charged to service the sunroof. lol NO Your not touch in my car again.

I'm from the San Francisco Bay Area but have family in Grants Pass, Oregon. I have a Mercedes…read moreSprinter van that needed new tires and the 60k mile maintenance done. So on a whim, besides my local Mercedes dealer, I also checked pricing at Mercedes of Medford. Even with 800 miles of diesel fuel to get there and back, I literally saved well over a thousand dollars by having this major service step done in Oregon while visiting my family. (And no sales tax on the tires and all the parts I replaced!) As a retired industrial service business owner I was quite pleased with my telephone and subsequent in-person interaction with both Service Adviser Dan and Parts Desk Agent Brandon. They were able to accomodate my requests regarding the scheduling of my visit so that all parts required were in stock the morning of my arrival and the extensive service work was accomplished in one day. I would also like to acknowledge the efforts of Service Technician Justin and the time he spent with me providing recommendations and suggestions for the longevity of my Sprinter. (This was also my first exposure to the text and video summary of an initial service evaluation. It was very impressive.) At the end of the day I wanted to acknowledge the efforts of the above mentioned staff to Hugo, the Service Manager. Near 6pm in the evening, I found him sweeping out the service bay. Great management never shies away from doing the most mundane work if everyone else is busy and that's what needs to be done. That's leading by example. I can see why my experience with the Mercedes of Medford Service Department was so outstanding!

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the mean time the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is title under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers.

***EDIT*** The owner…read moreof the establishment got ahold of me with a sincere apology regarding the situation. He offered his services if I were to decide on picking out a vehicle in his establishment or outside of it. I did end up finding a used vehicle via private party though having the owner reach out to me personally regarding the situation and how humbly he handled it- I give kiddos to him as there aren't many used dealerships anymore with this kind of customer service.

They have a $4K 'market adjustment' on all their cars. This is not the case for other local Subaru…read moredealers including Eugene, Bend, or Klamath Falls. Those dealers offer at least a modest discount. Second problem was the sales staff.. told one individual we were just looking, don't need help, no thanks three (3!) times in a short visit. He tried to tell me that we were obligated by visiting their business and viewing their wares to have a discussion with them. Really? Won't go back. Not even for service. Don't trust them. Fortunately the nearby dealer in Klamath Falls is professional, well stocked, priced reasonable, and staffed by trained sales staff so we purchased our vehicle from them.