Gipper is low pressure and creative, we were offered a very attractive compromise to our original goal thru his quick thinking- Sales manager Josh also very helpful in making our deal come together- these two gentlemen provided value in their combined teamwork and expertise. Thanks guys! Kristin and James read more

Deceptive practices. Detailed the car to hide massive pitting across the hood. Used fragrance to hide carpet stains and odors. Used sketchy after market products from 3rd party shop to replace catalytic converter. STAY AWAY! This post won't stop them but I believe in Karma. read more

For Donny at SO Subaru Service Dept on May 13 at 3pm, On May 13th I drove into the service department and was greeted by Donny, He was extremely professional, courteous and helpful. I arrived without an appointment and he jumped right in the car and fixed the rear view mirror compartment in our Ascent so it would open again. I asked how much I owed and he said "absolutely nothing." Not only was this a complete surprise since everyone wants money for everything, but that he fixed it as I sat in the car and it took a matter of minutes. The most wonderful thing was his attitude to help, his willingness to help and his conviction to make everything right! Donny is a huge asset to your department, not to mention he looks clean, professional and even smelled good! Thank you Donny for making my day better! Sandy Z; Subaru Owne4r read more

I worked with Gipper and Nick K to make my purchase possible! I truly feel that coming here was a blessing. After a long search and waiting for the right moment and place, the team here made everything fall into place perfectly. I am so thankful and blessed. Again, thank you Gipper, Nick K, and the ANONYMOUS individuals for your help and assistance. God bless those who worked behind the scenes to help make this happen! Estoy muy agradecida por la amabilidad que me mostraron hoy. Gracias por esta oportunidad y Dios bendiga a las personas anónimas que hicieron esto posible! read more

Seniors BEWARE. All the banners for an unlimited miles Drive Train Warranty is a $4000 charge on the window sticker. It was not disclosed to me while working with Levi, but caught it when I got home and saw the sticker. Called Nick about it and he implied I should have seen it so good bye Sucker! This warranty is nontransferable. If you sell the car or pass away and leave it to someone else. Southern Oregon Subaru pockets $4000 if you don't make a claim. Chances are the extended warranty will cover you for 10 years. Why pay the $4000 when you may not use it. Also, Levi told me he had an Ascent and it was not nosey. Drove 6000 miles roundtrip to Alabama and depending on the road surface at Highway speeds, it is indeed nosey. Some places I could not hear my wife in the front passenger seat. You would think Subaru would fix this! read more

We started coming here for my adult son to buy his first car, the two cars he bought with AJ. What an angel, and makes me laugh! Last time he gave me a walk through on the outbacks, ability to car camp all that jazz. Wasn't quite time for me to upgrade. This week I had finallly gotten serious about looking for my new ride. Went to Mazda and was ignored for the whole time I was in the lot. I was there to look at a subie so I figured let me go down where they actually want my money. We got on the lot and Levi was quick to come out and help us. When I got in the outback it was over, a must have! Levi and the team worked had to get me in my dream car in the deal I could stand. Thank you SO Subaru I love my new to me outback onyx read more

Southern Oregon Subaru - New baby - Car Dealers Near Me - Medford, Oregon

Singularity, one of the best car buying experiences we've ever had...and,being of a certain age, we've had a lot. James was our sales representative and did a stellar job. Some background, as a female dealing with car dealers is often less than satisfactory (in Alaska I wanted a BMW, sales rep first asked "what color" (ugh) then suggested I bring in my husband. When directly to Volvo and bought a 240). Car dealers, sales reps and mechanics are a challenge (and I've managed/supervised hundreds of people in the past). James listened, when I told him not to contact us that we would contact him, he adhered to that. In this car buying process we were weighing several different types of cars. My husband had an FJ cruiser and wanted something to handle snow, etc. Consumer Reports rated the BMW x3 and 5 highly. In the test drive (which was minimal) the sales person hadn't a clue about the technicalities of the car ... we knew it better, had done research. James, on the other hand, knew the mechanics and all aspects of the Subaru inside and out. I was so impressed with the depth of his knowledge. He was a strong advocate for us with his manager (who actually was also a great guy). James made the car buying process a delight. Andrea followed up with orientation to the car that was easy to understand and more extensive than we have ever had with a car. To say the we would highly recommend Southern Oregon Subaru is an understatement...we shopped other dealers for this purchase and they were head and shoulders above. Highly recommend James...and the team who supports him, heck even the finance guy Tony was great (now how many times can one say that?) read more

We have previously gotten 2 cars from crater lake ford and had nothing but bad experiences with their sales and service department. We honestly were pretty scared to get another car and debated not even going. Im so glad we did. Gabe was absolutely AMAZING! He assured us that we would find the best fit for us and he did! We walked out with our FIRST brand new 2026 Subaru Forester and we are absolutely in LOVE. Gabe was so great throughout the whole process. We were laughing the entire time. Everyone in there was so amazing. I am so happy we decided to trust Gabe. If I could give him 100 stars I would. Definitely recommend going there to see Gabe if you are looking for a new car. read more

Gab was awesome. He was understanding caring. Very personable Nick said on thing and did another. For a sales manager, wasn't professional. read more

I had the best experience buying my brand new Crosstrek at Southern Oregon Subaru! Anthony was the sweetest sales person I could ever have hoped for. He made the whole experience enjoyable, and even offered snacks as I was pretty exhausted from a heavy duty workout I had had that morning! If you are planning to buy a Subaru, please, please ask for Anthony! You will not regret it. Although I must say the entire team were so very friendly and fun!! Laura P Talent, Oregon read more

Nick was super helpfully in landing our used Subaru even though we didn't buy from him. It's nice to know there are honest guys in the car business. read more

Posted Saturday service hours for express are 8-2pm. I came through for an oil change around 1:45 just to be told that they don't accept clients after 1:15. Maybe it's my experience in the service industry that makes me believe you should serve customers that come during the times you are open, but it seems to me that if you're going to stop taking clients at any time, that is the time that you close. Then nobody wastes their time. read more

Low pressure, easy to work with. Dealt with Gipper Gibson, would definitely choose to work with him again

a vary deceptive and sneaky dealer they are one of a few dealers that add $4000 to the MSRP for that car without telling you when I asked why they do that the manager said " because we can " they will give you any amount you ask for on your trade-in, BUT what they don't tell you is that if it is more than they want to pay they just add the difference to the sales price of the ( and they don't tell you this) unless you catch it they are vary deceptive on dealings with you.... IF YOU BUY A FROM THEM ,CHECK the final sales price !!!!! read more

This review is for the service department. These guys are the greatest!!! I could not have been more impressed. People who will try their best for a stranger, who might not be a repeat customer (because of living far away) is the real test of a place, and these guys were fantastic!! I was traveling through Oregon and was going to head over Grants Pass, and found my brakes were not working well. I headed to the nearest dealer, Southern Oregon Subaru. I got there about 3 PM and let them know I was traveling through. They were amazing. They jumped right on it, and replaced my brake pads and re-surfaced the rotors. There service was impeccable, their people amazing, and their prices very reasonable. I would go here again anytime, and may save my services for when I pass through (which is often). thanks guys! read more

This dealership is a joke. From marking up $0 items to $70+, to not honoring warranties, to screaming at customers, to not putting the car back together right. If you want to read more details... Keep reading. This has all been reported to Subaru of America, as the GM (Randy couldn't be bothered to message or call back). I've been a loyal Subaru owner for nearly 18 years, purchasing multiple new and used Subarus. I've also been deeply involved in the Subaru community, and have referred many people to this dealership. Unfortunately, I can no longer recommend them. The service department has declined significantly. Calls go unanswered, voicemails aren't returned, and getting warranty work done is an exhausting process. I've had to fight to get simple issues addressed, including getting my 5th tire properly recognized in the system and securing a loaner when my car was unexpectedly kept for a week. Repeated visits still have not resolved on-going issues. On multiple occasions, interactions with service advisors have been frustrating, with unprofessional behavior that left me questioning the quality of customer service. Most recently having a service advisor who kept ignoring me, then when I was trying to explain a situation to the shop foreman kept interrupting and raising his voice to me. It seems there is a reason their season Service Advisors, Technicians and Manager are leaving this dealership. If I buy another Subaru, I'll be taking my business elsewhere--because dealing with this service department isn't worth the hassle. read more

I came not expecting to buy a new car but Nancy was so efficient explaining about safety that I could not say no. now I love my Forester and am part of the Subaru family for life! And I LOVE the heated seats! today I had a trailer hitch installed and they did it in the time they said 4 hours! I'm very pleased with service. I give them a 5 star rating too! gi see Nancy and paul in service. they are the best! read more

It was my first time buying a used car or any car for that matter. Carlos L was the first to greet me when I walked into the sales office. I let him know what I saw online and was looking to do a trade in. He took me over to the RAV4, suggested some other similar cars, but I had my heart set on another Toyota. He pointed out a bunch of features, and hooked me up with a test drive. It was smooth, easy pick up and quite spacious than the 2010 Corolla I was used to. We talked numbers and he worked to get me the payment I could do. Their Business Manager, Tony H also worked tirelessly to get me out of there, even 3 hours after they closed. They didn't rush, they answered my questions and concerns. This team genuinely cares about their customers. Nothing felt artificial about this experience. They weren't trying to up sell me. The thing that took the longest was getting an updated policy for insurance before I drove it off the lot. I tried to update the policy on the app, but it needed an Agent to approve. Carlos suggested Progressive and I was able to get a quick policy and provide a copy. Once that was settled, Tony helped me with the contract and warranty and paid the down and was on my way. I highly recommend working with Subaru if you're thinking of a new car. At least start here first. Thank you Carlos and Tony for your time and patience! read more

I bought my Subaru here three years ago and its the only place I go to for its maintenance and service. Drew, my go-to service writer is awesome and he has helped me on several occasions with pretty crazy problems I just happen to have to deal with. I recently took it in for an oil change and Sara was very friendly and courteous. It only took 45 minutes, but I was first in line for Express. It usually takes a little longer. They have a nice waiting area with comfortable chairs, outlets, bottled water, and snacks. Thank you SO Subaru!! read more

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We purchased a new car today with Anthony and the experience was amazing. He really made us feel at ease and like family. In fact the whole team that we met were wonderful and made the car buying experience fantastic! Thank you Anthony, Bob and Tony! We highly recommend Southern Oregon Subaru to take care of your needs and take care of you like family. read more

The service department here was next level bad. I have a 2014 outback. The window stopped going up and down. We took it in to get it fixed. My son was representing me, and said he thought it was a motor, but needed the window working. These guys - they charged 680, said they replaced the motor for the window. I don;t know how they tested it SINCE IT DOES NOT WORK. It could have been a simple broken wire, I'll have to pay someone else to find it and fix it. They had the frigging audacity to write "Customer said no diagnosing", which was never said. They just did a shit job , no validation that the work even solved the problem and charged me $680. I highly recommend that you NEVER use these guys or trust them with your car. read more

Mike was very helpful, congenial and knowledgeable. Buying our car was a simple comfortable experience read more

Southern Oregon Subaru - Car - Car Dealers Near Me - Medford, Oregon

Had a great experience buying a new car through Ben and the great folks at Souther Oregon Subaru. None of the annoying typical stuff you often see at dealers; this was the easiest purchase I've had in decades of buying cars. Really appreciate making the transaction so easy! read more

Just got an amazing deal at Southern Oregon Subaru, courtesy of their General Sales Manager Nick Knutson. We ended up purchasing a brand new Crosstrek Limited, and he paid us more on trade-in value for our Crosstrek Hybrid than we could've gotten from a private party sale. Our Associate, Mark Stockstill, devoted several days to helping us explore various platforms before we settled on our vehicle. He's patient, knowledgeable and a pleasure to work with. Mark's a modest guy with an intriguing story. Ask him to show you the historical models they have on site for a quick trip down nostalgia lane. Valerie Terrones spent time with us reviewing all of the various coverages available, and we eventually decided on a package that suited our needs. Her office is teeming with plant life. Not surprisingly, it was like a breath of fresh air. We got a great vibe from Valerie, and she passed on some exciting tips about the local area. Truth be told, the entire team is incredible. Paul and Eugene from service took care of our old car before we became determined on upgrading. They put us in touch with the sales team during one of our service appointments, predicting strong interest in a trade and a generous offer in the end. Safe to say, they knew all of this would happen before we did. Just a tiny bit sad that the deal is done, as we no longer have a valid reason to hang out and bother all the wonderful people we met along the way. read more

For the last 5 years or so, I've been driving all the way from Nor. Cal to have by Outback serviced by this dealership. STEPHAN was my guy and he ALWAYS took great CARE of me and my car. Unfortunately, he is no longer working in Medford. I decided to continue doing business with the dealership after Stephan's departure because I liked the vibe of the Service department. On February 1st, I had my annual oil change and was SURPRISED to know the cost for synthetic oil was now approx. $90. Not only that but the dealership is now charging customers a 3% surcharge for credit card use. SERIOUSLY? Maybe you should try cutting cost corners internally! I sent an email to their customer service rep. regarding this "nickel and dime" practice, in addition to the inflated cost for an oil change. Gail said she had forwarded my complaint to "Management." NO response as of 2/26/25. So much for their "customer satisfaction" promise. REPUTABLE businesses choose to "absorb" the day-to-day costs of doing business vs passing on "inconvenient" fees to customers. My mom goes to a local Medford mechanic and gets her RAV4's synthetic oil change for $54 and no BS upcharge for paying with a credit card! I don't need to pay $90 for a "Subaru" filter with my synthetic oil and I certainly don't need to be covering the company's Visa FEE! Congratulations Southern Oregon Subaru Service! For a FEW BUCKS, you have lost my FUTURE business and earned a NEGATIVE review for others to see and read! And...my NEXT vehicle will be a TOYOTA! read more

We purchased a car from Chris and T2. They teamed together on it. They were both very attentive and responsive. I highly recommend them. No pressure. They are A++ read more

We can't say enough about the incredible experience that the staff at SO Subaru gave our family. We've only had two previous car buying experiences at different dealerships and they were full of pressure, empty promises, and being treated as transactions, not people. We didn't know car buying could be anything other than stressful until we went to SO Subaru. Nick, Jon, and Tony were kind, personable, and treated us as people and their jobs as a form of community care. They took the time we needed to explain things thoroughly and even helped us pivot our financing for a better option. We felt listened to and honored, not once pressured to go "bigger" or spend more (in fact they got us a car under the budget we shared with them). From the minute we arrived to beyond the moment we left (shout out to the coupon book!), we could tell that this place was different. As long as this place continues to operate in this way, we will be customers for life. read more

A Service Advisor tried to upsell on major car repairs that weren't needed and were already recently done. Very upsetting service advisors like him are willing to lie about vehicle problems and upsell to make money. I'm experiencing hrassment from this service advisor to delete my review which feels very unprofessional. read more

2nd vehicle from SOSubaru! Customer Service keeps us coming back!! Ty has been our salesperson each time - he makes us feel like a friend not just a number. He listens to our wants and needs and helps us get what's best for us. Very knowledgeable and easy to work with, and he follows up! Super helpful. He cares. Nick the Sales Manager continues the awesome service and made sure we Left happy and feeling good about our decision. I had some out of the ordinary challenges for them and they were champs at working on a solution. Overall super pleased with my experience and will recommend them to all I know. read more

I would like to give a huge positive KUDOS for Valerie Terrones, the incredible finance maven at Southern Oregon Subaru. She's one of the stars of the dealership who makes customers feel satisfied and happy the way she handles business there. Valerie stood by her extended warranty quote from three years ago and made things easier for us to keep the well running Outback XT under warrantee for another seven years. I can't begin to thank her enough for her first class professional customer service, then and now! If we ever move back to Southern Oregon, we will be doing more business with this excellent dealership which has a knack for having on their team, great folks like Valerie! read more

Mixed review of Southern Oregon Subaru Let me preface this with the belief that S.O. Subaru has some very nice employees working in their dealership . I traded a 2021 Lincoln Corsair for a 2018 Ram 1500 as I needed to be able to haul wood/gravel etc. The Ram appeared to be in good condition and all I was looking for was a safe truck to work around my place. Issue 1. Tint on the front windshield (aftermarket) was beginning to bubble. I was told to just hang on to my car and that I could pick up the Ram in a day or so when the tint had been removed from the windshield. Issue 2. On the test drive a service air bag light came on. I was assured it would be taken care of and we closed the deal. The tint was removed from the windshield within a day or so and I was informed they (SO Subaru Service Department) was working with Lithia Dodge to address the air bag warning light. In the end the truck stayed at Dodge for approximately 6 weeks awaiting parts and the repair. In fairness, SO Subaru did loan me a half ton truck once I told them that my bank had already paid them for the truck and I still didn't have a truck to drive. Issue 3. OEM radio had begun to delaminate (worked fine during test drive) and the day after I picked the Ram up from SO Subaru (approximately 6 weeks after the close of the deal) the radio became inoperative. As most of the settings for door locks, windshield wiper operation, headlight delay, etc are all accessed through the radio this was a major concern. I reached out to the salesman I dealt with and told him of the issue. He asked me to bring it in and have the service department take a look at it. While the serviceman was looking at the radio he mentioned that he had noticed this issue with the truck when he was conducting the safety check prior to my purchase. I had not been informed of the issue with the radio but don't think it was intentional. I was told that I could have the radio replaced with an OEM radio (approximately cost of $1600 per salesman) and that SO Subaru would cover approx $800 OR I could install an aftermarket stereo and they would cover the first $800. I went with the latter and spent $300 + out of pocket. Approximately 1 week ago (after driving the truck for about a month) the Service Air Bag Light came on again. I reached out to SO Subaru and was directed to contact Lithia Dodge. SO Subaru also called Dodge service department to let them know I would need an appointment. I called Dodge and was told that it would be October 8th before they could look at my truck. I am not a mechanic and have no idea if the light means that the airbag may deploy for no reason while driving OR if it won't deploy in the event of an accident. Again, I was just looking for a safe work truck. I went back to SO Subaru to ask if they would but the truck back from me. The asking price at purchase was $28K and research told me that the vehicle should have been worth that much so I didn't negotiate the price but paid $28K. After the "Air Bag Light" came back on I approached the sales manager and I was told they would buy the truck back from me for $22K. That works out to be a cost of $6K for about 6 weeks of use and around 2000 miles. So here is the thing. I think they tried to do what was right but since the radio was known to be defective at the time of purchase and wasn't disclosed, I probably shouldn't have been out the $300+ but not the main concern. The issue with the airbag is definitely a safety issue, was known at the time of sale. They tried to do the right thing but still I am saddled with a vehicle that I don't know whether it is safe to have my family in and the cost of that lesson is $6000. Maybe I am whining but seems not quite right. read more

Absolutely worse dealership in Southern Oregon! Hands Down unprofessional Sales Manger Craig Pena with a verbal acumen of dropping the F bomb every sentence and threatening to cancel a car purchase with my disabled wife was prophetic. After being treated like 3rd class citizens in Oregon by the finance specialist Valerie Terrones with what was presented to her as clear cut paperwork to process a simple transaction and the attitude that pursued it is amazing to me this dealership has maintained a good rating on Google reviews... my advise is instead of attacking your upset customers... why not find out why they aren't happy before cussing them out! read more

Steven at Southern Oregon Auto Sales helped me get the perfect truck for me. He was fai and honest and very nice. I can't thank them enough, and I HIGHLY recommend shopping the fir your next used auto or truck. Wish I could give them more than 5 ,would give them 10 read more

Southern Oregon Subaru - Car Dealers Near Me - Medford, Oregon

I have bought three vehicles both used and new and the level of knowledge, experience and professionalism that my wife and I experienced from our salesman Chris F. Is by far the best I have experienced. I would highly recommend Southern Oregon Subaru and their sales team and management to anyone in the market for a new or used vehicle. read more

I have owned Subaru Outbacks since 1999. Starting in 2012, I have been a customer of Southern Oregon Subaru - and have never enjoyed better service or sales. From spoiling my dog to providing a free "loaner" (thank you, Drew!), they always go above and beyond! read more

Drew in service dept went above and beyond and out of his way to help me. He really went to bat for me with Subaru Customer Care Advocacy to get a repair on an expired extended warranty covered as much as possible! Drew proactive, super helpful. He really helped me out. So nice plus Ed the driver. Hayley was helpful and validating about the key in ignition problems. Thank you Drew for going the way extra mile. read more

Our experience was superior with John Bermea. We didn't feel under pressure when first just looking at the Forester Touring, which led to conversation about what color combo I really wanted. He did the research to find one within their 400 mile area, and let me decide if I wanted it brought here to make a deal on our trade in. The whole experience went smoothly, and I look forward to utilizing Southern Oregon Subaru's excellent customer service to take good care of this beautiful car! read more

Southern Oregon Subaru - My beautiful new car! - Car Dealers Near Me - Medford, Oregon

I have always liked everyone at this dealership and had a good experience both buying a used car there as servicing my other Subaru. However, in the last 5 months, I have been seriously 'upsold' services not needed, and will not be returning to this dealership, as I have lost trust.. I declined all the recommendations at the time and went to other shops. One was a recommended $4k exhaust job that turned out to need only a $200 repair. The other was a $1500 job bid that turned out was only a bolt that needed tightening! And recently I was told I needed all new tires immediately, yet the depth was never listed, and after about 2 hours in investigation, it turns out that recommendation was a mistake and my tires are fine. When I wrote to the dealerhsip about 2 of these problems, I had to make contact 3 times before I was responded to, despite my request that my letter be acknowledged. I was told "we did not realize you needed a response," which told me they never read the letter all the way through. Disappointing, despite very nice service people! read more

Buying my first Subaru was a great experience, they were helpful at getting the price to the point where I could finance it with the money I had down, which I was super thankful for and recommended others to buy here as well. The service dept on the other hand really needs help with how they talk/treat their customers. I had a free detail coupon so I scheduled an apt, I was told it would only take 45mins. I dropped my car off and called back after an hour and a half when they state that the detail takes 2-3hrs and they hadn't even had time for my car yet, so I re-scheduled without issue, they were very apologetic and professional and offered a rental car for my time when I came to the re-scheduled apt. Here I am today, I dropped my car off and mentioned the free rental. The man I worked with was so rude, he automatically cut me off in the middle of my explanation as to why I was asking for a rental, i'm not sure why I was questioned so hard in the first place. Having a rental was not a big deal to me... but I figured since they offered I would take advantage of it. After passive aggressive rude attitude towards me for no apart reason, I just said forget it. I was cut off several times with a dismissive attitude after he said several times "i don't know who you talked to but it wasn't me" and "we've never talked before" when I was trying to point out the kind man who told me I could have a rental this time. He dismissed the whole conversation I had with him. I would expect the same respect that I give anywhere but Subaru doesn't treat their customers with respect. I don't normally ask to talk to anyone above anyone but this really rubbed me wrong, the manager above him was also very dismissive and kept repeatedly "do you want the rental car or not?"... I shouldn't have expected anything different after my first interaction. Really let down by the service i've received and how badly I was treated. I would recommend buying a car here but not the service dept. Do better. -Response from Subaru employee states things were left in good graces which they were not. Very good attempt at damage control and is a typical response we got from the service manager as well. Dismissive. read more

TODAY: I've been here since 10 am today and it's 3:30 PM. Yes, 5.5 hrs. I just payed $150 for the detailing and there are still spots of water on my car. I was told, to get water spots off my car I would need a better detailing package than the silver, so I got the gold. Nope that didn't happen, just ended up paying an extra $100. See the pictures. I was too upset to talk to anyone before I left, I was simply too angry. I won't be servicing my car here any longer. I rather drive to another city. Be prepared to wait 3 hours for a simple oil change. Detailing is another 3hrs. This is with an appointment made a week in advance. The last 2 times I got my car detailed, there was still dust on my dash and drips all over my vehicle. After the last oil change and inspection, my tires weren't even filled. I called the dealership where I purchased my vehicle and asked if this was 'normal timing', and they laughed and said, 'not in the least bit, 3 hrs'. So here we are. read more

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