These wonderful people have never turned me away from feeding me.When I have nowhere else to eat, they always serve me genuinely.And with warm heartedness, that is very sincere, and i'm very, very thankful for these people. Badilla badilla thank you paradise- from the guy the knocks on the backdoor at 845p read more

Very very bad customer service,we went with friends for dining and poor service with very wrong food delivered..not recommended

Veg biriyani had only potatoes. No vegetables were added. extremely tasteless. Quality dramatically down.

I am extremely disappointed with my recent visit. The food quality was unacceptable, and the customer service was deeply lacking. Staff consistently ignored our table whenever we requested assistance. read more

Biryani was bland and tasteless!! Rude staff and I felt like they don't even bother to check togo orders. When i was angry about the missing order, the staff was not even sorry for that and they were rude. They don't care about customer service. read more

Let's start off with what was good, service was prompt and courteous. Servers provided the menus and brought plates and water out quickly. The food was not good. My wife and I ordered goat dum biryani, a chicken tandoori sizzler dish, goat curry and naan. Very clearly the taste of the chicken tandoori was quite off, the masala/spices weren't very well cooked. Goat curry had goat meat that wasn't fully cooked properly and was very difficult to chew. The biryani had the correct taste, but was way too spicy, after each bite I'd have to drink a full cup of water before proceeding to the next bite. All in all, I wouldn't visit a second time because the food is the soul of the restaurant, and unfortunately for PBP it's just not hitting the spot. read more

Paradise Biryani Pointe - Chicken MURGH TANGDI - Indian Near Me - Tracy, California

I had the unfortunate experience of visiting Paradise Biryani on July 22, 2026, between 8:10 PM and 8:40 PM, and I feel compelled to share what happened because the level of customer service I received was completely unacceptable. Earlier that evening, I had called in an order for a Family Pack Biryani (medium spice) for pickup. When I arrived, I asked to pay for my order and also add a naan. The employee (Vishnu-the one without glasses, as I understand there are two employees with the same name) told me I had to pay for the biryani first before he could add the naan. Although I found this unusual, I agreed and completed the payment. After paying, I decided I wanted to add one more naan. Instead of simply adding it to the order, he insisted that I first pay for the initial naan before he could add another. At that point, I said, "That's okay, I don't want the extra naan." Throughout the interaction, his body language was dismissive, impatient, and visibly irritated. As I was leaving, I heard him loudly slam the menu down and mumble something under his breath. I turned around and asked if there was a problem. Rather than de-escalating the situation, Vishnu became even more arrogant and defensive. To my surprise, other customers nearby joined the conversation and shared that they had experienced similar rude treatment from him just five minutes earlier. I then asked for the owner's contact information so I could report the incident. Vishnu refused, stating that he was "not allowed" to provide it. I then requested the manager's number. He initially refused that as well before finally giving it to me. I immediately called the manager, Rocky, while still at the restaurant and explained everything that had happened. I expected at the very least a follow-up call or an acknowledgment of my concerns. Unfortunately, I never received any response. The following day, my husband visited the restaurant to follow up. Instead of addressing the issue, he was told that the staff had done nothing wrong, that no one had been rude, and that both Vishnu and Rocky stood by their actions. He was even told, "You can complain anywhere you want." That response was just as disappointing as the original incident. This isn't about a misunderstanding over naan or payment procedures. It's about how customers are treated. Employees represent your business, and when multiple customers independently speak up about the same employee's behavior, that should be a serious concern not something to dismiss. The lack of accountability from both the employee and the manager is alarming. If this is considered acceptable customer service at this location, I genuinely worry about its future. Respect, professionalism, and accountability are the foundation of any successful restaurant, and based on my experience, this location is failing on all three. I hope ownership takes this complaint seriously, reviews any available security footage from July 22, 2026, between 8:10 PM and 8:40 PM, speaks with the customers who witnessed the interaction, and ensures that no other customer has to go through the same experience. And btw the Biryani was so spicy that my kids couldn't eat it read more

The service here was really nice, we were welcomed nicely and the ambiance wasn't that bad. Plates n cutlery along with water was served to us at our table instead of having us go n get it ourselves which is a great thing for a restaurant unlike some other restaurants. What they could work on is the food quality and taste. None of the meat was tender enough to be eaten by the cutlery provided. *The goat dum hyderabadi biryani wasn't exactly authentic hyderabadi biryani either. Just a biryani overpowered by the masalas to hide the fact that the meat isn't properly cooked. *We also ordered the Hyderabadi Goat Masala curry which was decent but it had the same problem as the biryani. The meat wasn't done very well. *For sizzlers/Kababs we ordered the Murgh Tangdi. It came out sizzling which was appealing to the eye, but all the spices were not well cooked. We could taste the rawness of the uncooked spices on top of the chicken. What my take is that they rushed into making it and could have cooked for longer on low temp. All in all, i wouldn't come back again unfortunately but if the above mentioned problems were taken care of it's an amazing place to come for lunch/dinner! read more

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Restaurant closing time for lunch is at 2:30 pm. We went there at 1:40 pm and they refused to provide service. I will give 0 star for such service. If you want business, you need to service customer. read more

I've been a loyal customer of Paradise Biryani Pointe in Tracy for quite some time, and I genuinely want to start by saying that the food is amazing. Their biryani is one of the reasons I kept coming back over the years, even when I used to drive to the Dublin location before Tracy opened. I honestly have been their customer for over a decade. Unfortunately, the customer service experience has now disappointed me for the third time in a row, and I finally feel the need to document it publicly. A few months ago, I placed an in store order for a veggie biryani family pack and politely requested not to include the appetizer that usually comes with it (like Manchurian or Paneer 65). When asked why I don't want it I simply explained that, in my personal opinion, those appetizers tend to become very oily and soggy by the time we take them home, so I don't enjoy them. Instead of respectfully acknowledging feedback, the employee at the counter became rude and argumentative. I later escalated the issue by contacting the Dublin/Pleasanton management because I truly did not want to leave a negative public review.Vijay reached out to me personally, apologized sincerely, and assured me the matter would be addressed. I appreciated that gesture and decided to continue supporting the business because one employee should not define an entire restaurant. However, today the exact same employee, Rocky, answered the phone with the same rude attitude and behavior pattern -- interrupting repeatedly while I was trying to place my order, not listening properly, and speaking as though he was doing me a favor by taking the order. I again explained that I did not want the appetizer with the family pack and instead preferred extra salan and yogurt, which the restaurant has usually accommodated in the past. He immediately kept cutting me off saying, "You have to pay," even after I clearly said multiple times that I had no problem paying. I was simply asking whether I could upgrade to a larger portion size instead of the smaller one. But he was not interested in listening at all. The conversation felt disrespectful, dismissive, and unnecessarily hostile. Good food alone cannot make up for repeated poor treatment of customers. I normally avoid posting negative reviews, especially within our Indian community, because I believe in supporting businesses respectfully. If I don't like something, I usually stay quiet unless the experience becomes repetitive and unacceptable. But this has now happened multiple times, and I genuinely hope the management takes this feedback seriously. Manners, professionalism, and basic courtesy matter greatly in customer service. Customers should feel heard and respected when simply placing an order. Also, if certain employees consistently display a rude attitude, disrespect customers, or lack basic communication skills, they should not be placed at the front counter or handling customer interactions. Front-facing staff represent the entire business, and one person's behavior can negatively impact the reputation of an otherwise great restaurant read more

I've been a consistent customer at Paradise Biryani Pointe for the last 6 months or so because their food is genuinely very good. The biryani and curries are flavorful, fresh, and some of the best in the area. Unfortunately, the customer service experience recently left a really bad impression on me. My husband and I accidentally placed two separate orders while both getting off work and trying to quickly arrange dinner. One of the orders had not even been paid for yet, and I called right away to clarify the mistake. Instead of handling the situation with understanding, the staff member was rude and essentially scolded me for not "having a discussion" with my husband before ordering. What made the experience even more frustrating was that the owner seemed more focused on having the last word than actually listening or resolving the issue. While I was trying to explain the situation, I was constantly talked over and interrupted. There was very little empathy or understanding shown throughout the conversation. The owner also kept emphasizing that the food would go to waste, but realistically it's not as though the food would simply be thrown away -- it could easily be given to employees or handled appropriately. I was being honest and upfront about the mistake instead of simply picking up the paid order and saying nothing. Mistakes happen -- we're all human. Loyal customers should be treated with a little more kindness, patience, and professionalism. After this exchange, I'm honestly not sure if I'll continue ordering from them despite how much I enjoy the food. read more

Sorry, I ordered two of the same dishes, but they gave me different dishes. They just threw some gravy and a couple of bones, and I ordered white bread, but they gave me all burned bread. read more

I had a very disappointing experience here. I placed a to-go order but when I arrived with my 6-year-old son, we decided to dine in and order more food. The staff refused to give us plates (only gave one) and said we couldn't eat our to-go order inside--even though the restaurant was nearly empty and there's no price difference between dine-in and takeout. They didn't even offer water, and their attitude made us feel unwelcome. If this is a strict rule, it should at least be clearly posted inside or online. The way it was handled was unprofessional and disrespectful. Very disappointed with the service and attitude. read more

baryani is good but food service zero we dnt know wht kind of ego issue with curly hair guy he hv zero knowledge for service he didnt came back for ask wot we need anything or not at the end we hvnt use one diet coke and when we ask for the bill and say we didnt use 1 coke still he chrged for tht when we ask about the bill he said i hvnt hear tht. Sry take it with u Next time get with u at counter if u not wanna pay for it read more

Ordered boneless chicken biriyani family pack with chili chicken as the complimentary appetizer. The person I spoke to was very good.. I requested to delay my order pick up. Appreciate his service. Coming to the food itself - The boneless chicken, the chill chicken in the appetizer and the egg pieces were extremely old and not fresh. I'll bet my life on it. Had a stomach upset because of this. Big biriyani lover so I know when the stuff is old. You have lost me as a customer. read more

Food is good ambience is good too clean restaurant. Service witnessed with another customer who came In to pick up food. When she came in she admitted it was a mistake I ordered to eat in but mistakenly checked pick up, the guy at the counter refused to let her sit to eat. I found that odd when it was not busy and once she just made a mistake and she was nice about it too but the restaurant made a fuss that I think was unnecessary. It should not be that big a deal. U do not drive away customers. read more

Are u guys actually halal? Bcz we ask you're employees they aren't sure i wanna know who's lying bcz there's something fishy

Unfortunately, the customer service here was very disappointing. We were seated and waited over 15 minutes before receiving menus, with no acknowledgment whatsoever. No greeting, no "I'll be right with you," nothing just a menu dropped on the table and the server walked away. I usually give places the benefit of the doubt, especially after reading mixed reviews beforehand, but sadly the previous reviews were spot on. The lack of basic hospitality made us feel invisible and unwelcome, which set the tone for the entire experience. Action items for management: * Train staff to acknowledge guests immediately, even if they're busy * Set a standard time for greeting and menu delivery * Encourage servers to communicate instead of silently dropping items * Monitor floor coverage so guests aren't forgotten I genuinely hope this feedback is taken seriously, because with service like this, it's hard to see how the business can sustain itself long-term. There's potential here, but customer service needs immediate improvement. read more

I have been a long-term customer of Paradise Biriyani across the Bay Area for years. While the Boneless Chicken Biriyani was excellent as usual, the Chicken 65 was completely unacceptable. The chicken pieces were hard and had a distinct foul smell, indicating the meat was stale and potentially days old--a major food safety concern. When I called the restaurant to report this quality issue (emphasizing I was not seeking a refund), the staff member, Rocky, was incredibly rude and dismissive. He refused to acknowledge the problem and told me to simply process a refund through Doordash. He showed zero customer service skill. Due to the serving of what appeared to be old meat and the arrogant staff response, I will not be visiting this specific branch again. Management urgently needs to address food quality control and staff training. read more

The person handling to-go orders seriously needs training on how to answer calls and take phone orders. His attitude and lack of basic customer service skills were disappointing. Maybe it's time he goes back to school along with his kids and learns how to do his job properly. read more

We absolutely loved our Hyderabadi chicken biryani and chicken tikka masala. Both tasted excellent. Therefore, we will be back again on our way to or from the South Bay! read more

Total flavor bomb! The Chilli Shrimp and Chicken 65 are the perfect starters-crispy, spicy, and addictive. The Boneless Biryani was a standout with its aromatic rice and tender meat, and the Chicken Curry paired with the smoky Murg Tangdi made for a killer meal. A must-visit for any serious foodie!" read more

Biryanis are decent here. Would love to see the service better. Hopefully the service improves read more

This place claims to serve Halal food for which they do not have authentic certificate of, upon asking they gave a vague answer very rudely, upon asking why they serve alcoholic drinks to which they got upset. the restaurant owner is Hindu and refuse to give any more information. All Muslim that care about clean and Halal Zabiha food need to find a different restaurant. Muslims are requested to write reviews please so people can be aware of their false tactics. read more

I ordered family pack with chicken 65 for pick up. when I reached they gave me chilli chicken instead. When I came home and opened chilli chicken it smelled rotten, I ordered specifically for kids, Thank god I tasted first read more

I ordered the Chicken Biryani family pack and received a free combo of Chicken 65. The chicken in the biryani was well cooked with the right amount of spices and masala, and the rice was very flavorful. Thank you to the Paradise team for opening a branch in our area. read more

I stopped in here for lunch while waiting for some tire work across the parking lot at Costco. I had the boneless chicken biryani, and it was really good. Generous serving, enough for two servings for me, with a good amount of chicken at the bottom, layered over with the rice. The spicing was just right for my tastes. Services was friendly. I think they do more takeout than dine-in, because I was the only one in the dining room. I'll definitely go back to try some other menu items. read more

The Chicken 65 and Chilli Chicken here are top-tier--perfectly spicy, crispy, and not oily at all. For kababs, the Lasuni Murg Kabab is a must for garlic lovers, and the Murg Tangdi was tender and juicy. Best starters I've had in a while!" read more

So good! I've never had this kind of food and went because they opened close to my work. Incredible! Abby is so kind and made some wonderful recommendations. This is my second meal and I'm very impressed. Can't wait for the fusion food to be available. They are brand new to open with the other comments I would say give them a break on service, new business takes time to be perfect. read more

Paradise Biryani Pointe - Garlic Nann but can't recall the name of kabob. Its yummy! - Indian Near Me - Tracy, California

Service was subpar, needs improvement with service and receiving customer. Food was okay It was so clear that it's not cooked read more

Paradise biryani pointe as good as its other franchises. The paneer biryani is a bit spicy but not lot of flavor in it. Veg biryani is good and my non veg friends certified pretty good in the Tracy area!! Dining area is small so I prefer takeout. read more

Ordered boneless chicken byrani and chicken 65 - terrible full of fat and not cooked properly. Left messages for the owner to call me several times and he didn't bother calling me back. So, I guess he can read the review instead. They unfortunately do not know the difference between dark and white meet. Probably should take some cooking lessons before opening a restaurant. read more

i ordered Togo direct order over the phone today, I am surprised to see the quantity has been reduced a lot when compared to Fremont location. maybe paradise Tracy location specific challenges. read more

Their briyani and karahi chicken is pretty decent. Spice level was up to our taste. The sitting area is very nice.

Stopped here Thanksgiving Day on my way to the Bay area. I ordered the Chicken Briyani, and it did not disappoint. It's quite a spicy dish, but if you ask nicely they will make it less spicy. It was served in a large bowl, with the chicken buried underneath rice that was topped with something colorful, and slightly fragrant. In addition I was giving two small containers of a spicy sauce, and slightly sweet white sauce that complements the dish, and creates flavors that make your taste buds sing. read more

We have been to this restaurant three times. We liked chicken biryani. Second time we ordered paneer kadhai, it was good too Third time we ordered paneer dum biryani Togo and it was not good at all. Paneer just kind of chilli paneer and biryani was also not flavorful . Paneer was super spicy, it might be just chilli paneer and rice was almost plain rice. Pls don't waste your money on paneer biryani, it's not worth your hard earned money read more

. Sure, here is a review for Paradise Biryani Point Tracy, CA: "This place hits the spot for fresh, flavorful biryani. I've ordered to-go several times and their service has always been fast and efficient. Definitely recommend!" read more

Excellent!!! It was amazing That's that's what I call real tasteful food they have, service was excellent, definitely will come back. Ok I came back today, was little disappointed..... the restaurant is not that clean, flys everywhere, and small flying mosquito like bugs. Owners needs to get it cleaned inside and outside. Sanitizing is importance for customers. read more

We're big fans of Paradise Biryani Point in Santa Clara and wanted to try the new branch in Tracy today. Despite the dine-in area not being full, they told us to wait for 45 minutes. We waited for 30 minutes, but no one took our name or anything. The person named Abhi was extremely rude. I understand it's a new branch and they need time to settle, but he should have spoken politely or in a lower voice. We're not there to eat for free..we're paying customers. And it's not just for me..few more customers there with small kids, and it was quite a struggle. Very disappointed. Hopefully, they'll learn soon to respect their customers. read more

Paradise Biryani Pointe - Indian Near Me - Tracy, California

We had order take out for 2 chicken dum biriyani. The taste was quite awful. We are regular customers of Paradise BP at Dublin and also at SCL. But the quality of this particular location is really below par while comparing the above mentioned locations. read more