Highly recommend. Expert service and very knowledgeable staff. Good family owned companyread more

Honesty, exceptional service, amazing selection and quality items, they truly take care of you. We…read moreare blessed here in Mchenry To have this business. -Thank you Janelle!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

Even though they could not fix my logos caviar bracelets they were so kind and helpful. I will go…read moreback for all my jewelry needs and I have a lot. Moving to a new area means I need to find great businesses for my future needs. Nelson's Jewelers has been added to my trusted businesses!!

Went in to have a watch band sized properly and have links taken out. Not only were they very…read morewelcoming and friendly, but they did it on the spot in about 5 minutes! I'd definitely recommend!

Wonderful service and cute dog in store. I had a great time and she was very helpful and kind…read more Highly recommend.

Walked in on a Tuesday afternoon. I was immediately greeted. I let the owner know I had a knot in…read moreone of my favorite necklaces, a Christmas gift from my husband, which he purchased from a jeweler when we lived in Elgin. The owner was able to remove the knot and refused to charge me anything. That kind of customer service is hard to find these days. Consider supporting a local business with wonderful customer service.

My Fiance and I went here to start our search for wedding bands for our big day. We had a wonderful…read moreexperience. We were greeted right away and asked what services we needed. We told the jeweler this is our 1st time out looking for wedding bands so we really weren't sure what we were looking for. He happily advised us of the different types of metals, withs, and offered to measure us and price rings out for us so we had an idea of what we wanted. He he even offered customizing rings if we wanted after we had a chance to look at the stock rings. I had a ring guard put on my engagement ring in about 30 seconds had was only billed $20.00 for the service. I highly recommend buying from Johnson jewelers if you are in the marked. The staff was extremely friendly and helpful.

As with a previous review, the old man running this store is rude, arrogant, obnoxious, and just…read moreplain old mean. He's an angry old goat. I also asked for a simple watch battery replacement, and was told I'd need to leave the watch for a few days. When I asked why I'd needed to leave it, when previous replacements at other shops took 10-15 minutes tops, his response was I'm to busy to do a simple watch battery installation. By my observation, he was just sitting around, as the store was completely empty. Sitting behind a display counter doing nothing. When I asked again if there was any way he could do this simple service any faster, his reply, didn't I already answer your question? This shop isn't worth the land it's built on. And while I prefer to support local small businesses, I hope this shop just goes away so others don't have to deal with the old man behind the counter. You sir, are a complete fool. And that comment is being kind. Need servicing on your watches, head to Vernon Hills and have your work done at Watch World. Well worth the extra time not having to deal with ol' man Johnson...

Several years ago, I took a $300 Elgin watch with diamonds to Rollins Jewelers for repair. After…read morethe repair process took about 3 times longer than promised, the watch was more broken when it came back than it was when I brought it in. Three of the diamonds were missing, and they had noted "no missing stones" when they took the watch in. Additionally there was a huge piece on lint beneath the glass that obscured some of the numbers on the face. After pointing that out and complaining, the female working there proceeded to SCREAM and swear at me. I'm fortunate a man was there shopping, because he stepped in and told her to calm down. The lady eventually agreed to send it back and have the missing stones replaced, but when it came back the second time (again, later than promised) the stones clearly were not the same and did not even fit the watch. Not wanting them to have my watch any longer, I took it after the lady refused to give me a refund. Within a week, all 3 of the fake diamonds fell out of the watch. It's now worthless. I would NEVER go there again, or trust them with even inexpensive jewelry. The lady who screamed at me was crazy. She even apologized for "going off" on me, but never apologized for calling me all kinds of names. Ridiculous.

I have dealt with this business before and all I can say it they are good at their job especially…read morethe manager Kim. she is gracious and eager to make sure I am happy with my ring. they even check my wedding ring which was purchased from different business and cleaned it for me. I will definitely shop with them again

My son bought a ring for mothers day with his and his Mom and Dads birth stones on it. One of the…read morestones (fake, but special to his Mom) fell out. We did purchase the warranty. We were told the ring was discontinued and could not be fixed. The 3 employees in the emty store could care less.and in fact could not even find the ring for about 15 minutes. Pretty disappointed