Walked in on a Tuesday afternoon. I was immediately greeted. I let the owner know I had a knot in…read moreone of my favorite necklaces, a Christmas gift from my husband, which he purchased from a jeweler when we lived in Elgin. The owner was able to remove the knot and refused to charge me anything. That kind of customer service is hard to find these days. Consider supporting a local business with wonderful customer service.

If you want to be ripped off then go to Bejeweled. They took my beautiful ring and turned it into…read morea jewelry store ring. Changed out regular sized diamonds in to chips. What girl would want chips? Would you be happy if you received that ring? I am guessing someone has my ring. My heart has been broken. Married 38 years and I will never wear that ring again. None of my stones are in it. The center one. Big deal. There was stones from many significant occasions and non replaceable. Please beware. Also it took over 4 months to get this. Poor customer service.

I was in contact with Steffans Jewelers for a specific ring design. I have been a customer of…read moreSteffans for 30 years and have always been very happy with their Jewelry, design's and quality of their work but this time they blew me away. To be specific I asked that they design a ring from some lose stones I was not currently using. I contacted their design team and I was treated with a prompt response, meet with the master jeweler and came up with a design that was unique to my stones and style. Suzanne spearheaded the project directly and communicated with me on all the steps during the way. The process took a while but I was not in any hurry since I understood the detail going into the ring. I received the ring today and this ring is the most beautiful ring I have ever seen. I cannot express how impressed I am with the level of customer service, detail in the design and the quality of the product. I am going to miss working with Steffans since we moved away from the area but I am so thrilled with the ring I will have forever. Thank you, Suzanne and your amazing team I cannot express, how grateful I am. Kelly Kennedy

I came to Steffans with a pair of pendants that needed repairing. The team did a very nice job of…read morenoting my concerns as they were once repaired(not by steffans) and was looking for a more permanent solution. Safe to say they understood the assignment. They turned out awesome and even polished them like new!! So worth the wait and trusting Steffans with my jewelry. Thank you to the team! Highly recommended.

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

Walked in to get my ring size. And they said no.! went to Steffans and they helped me within 30…read moreseconds guess who gets all of my business? And it's significant sometimes you just wonder how people stay in business with that type of attitude. Borders on comical.

You description of him is spot on. I've been going to them for a couple of years and always have…read morethought he was rude. About a year ago I traded in an older gold bracelet after he's insistence the trade for a new one made great sense. I decided to purchase a new one with a different style clasp. When I expressed some concern that it looked flimsy he said "Don't worry if anything goes wrong with it we will repair if it's breaks" so I agreed. Well less than a month later I had to take it back for repair. When I asked him about the warming of the white gold he suggested I have it rhodium plated again. So after being charged 70 dollars for the platting and "repair" the clasp fell come rely apart within 60 days. Now they want $350 dollars to change the clasp and use some of the gold from the bracket. When I asked why cant it be fixed he said it just can't be done. When I asked why it was sold with a defective clasp he got all surly and nasty and stated the same things as mike such as " We're done here" and walked away like some kind of tough guy. Pipsqueak is the perfect term for Mark! The jewelry is overpriced and found the experience very unpleasant. The staff is rude and poorly trained in the field of gems and diamonds. When I was at the store another customer was complaining about a repair the had made that was unsatisfactory

Made a quick stop for a repair. I've seen this place but never stopped in before…read more April welcomed us and was able to do the repair immediately! Mind you, it was minor and even then, I thought we'd have to leave it. It is a lovely jewelry store with some beautiful items! We browsed while waiting on the repair. April was done quick and the cost was reasonable. Thank you April, and Leonard's Jewelry! We would surely come in again and recommend you!

I went in to Leonard's the last week of July to get a battery replacement on my mother's watch. My…read moremom passed away recently and her memorial service was the following week in southern IL. I wanted to wear the watch in her memory. I knew I wouldn't have much luck getting a replacement down south and I was in a hurry to get packed and on the road, so called Leonard's. They were closing in about 30 minutes, but I was a bit desperate and asked if I could stop by. The woman on the phone was so incredibly nice and said she could get me in despite having other customers at the time who were being serviced. She mentioned there is a battery shortage, but she'd see what they could do. I ran over and leave Chiluba they had the right battery. They got my moms watch done in maybe ten minutes. Both the women were so sweet, considerate and friendly. They were very attentive to the other customers and I could see that they truly care about their business. The one woman even showed me how to change the time and date on my moms watch and carefully instructed me so as not to break the turner. They both asked me about my trip (I didn't mention it was for my moms memorial), and about the area I was headed to and then wished me safe travels. I can't thank these two women enough. They have no idea how much it meant to me to be able to wear the watch and that their kindness put my distressed and saddened heart at ease even for a few minutes. Thanks ladies! You made my entire week better than you could ever know.

Nelson's Jewelry is located in the heart of Crystal Lake and has a phenomenal staff that are very…read morepersonable and kind, I highly recommend this store to anyone who wants to buy natural gemstones set in precious metals. They offer a variety of each type of gemstones and customization to fit whatever your needs might be ! It's always a great time talking gemstones and viewing their jewelry!

Called about a watch battery replacement. I was told it could be done…read more Drive there to find out the person who would do the work was on vacation for two weeks. Waste of my time.

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

I brought in two pieces of jewelry to be repaired. One was a very delicate diamond cut gold…read morebracelet which broke about 2" from the clasp. The other was my diamond wedding ring set in 14k gold. They examined the ring & determined 2 prongs were broken off as well as 2 cracks in the gold band. They repaired the bracelet & the ring making them brand new again. The sparkle was blinding & I am forever grateful for their expertise & excellent customer service. Note: All repairs are done 'in house' so there is no chance of lost merchandise in the mail. Visit this jeweler & you won't be disappointed!

5 STARS IS NOT NEARLY ENOUGH…read more First off the service from everyone is amazing. I've been going to this location since before Bay Area Diamond Company took over. The prior owners set a really high bar on customer service. I wasn't sure if the new owners would be able to meet the expectations the prior owners had set. I don't know how they do it, but they EXCEED the prior customer service even. I'm not one that is great with "Hallmark" holidays, but I know they are important to my wife. Bri from Bay Area Diamond Company ensured that I was able to surprise my wife with an amazing gift this y ear for Valentine's Day! My wife was in for her free inspection and jewelry cleaning in January. My wife was browsing and Bri secretly messaged me my wife's favorite selection. That alone was incredibly valuable, BUT Bri did even better. Bri helped encourage me to come in by providing very friendly reminders that Valentine's Day was fast approaching. I was swamped with work, so Bri continued to help further by offering to drop off the gift (along with the free dozen roses from their promo) at my work, so there were absolutely no excuses to not completely WOW my wife. Needless to say, my wife was blown away when she received the gift. She couldn't figure out how I knew her favorite selection. :) I had to reveal that Bri was my secret weapon. Thanks Bri for saving the day!