This was absolutely horrendous.
Mani/Pedi service
TLDR: got scammed and had a horrible mani pedi service; hidden fees and bait and switch tactics
I promise I don't use the word scammed lightly. So disappointed.
Pedi:
The lady that attended me rushed through the process. She did not bother to correctly paint my nails.
1) Imagine this, strokes side to side, and a nice blob if she felt like she missed a spot or if it was not filled in completely.
2) NO BASE for the Essie dry fast no UV gel which I know for sure you need a base. I've had this same polish done multiple times at other locations
3) nail tech proceeds to insult and mock my nails as they are short, talks to her coworker about them in her language because she then turns to me and translated, "I slap my granddaughter's hand when she bites her nails."
I said, it's the stress for me, but they're just not long at the moment.
4) She was also insisting on giving me the powder to elongate it. I politely rejected several times. If someone says no once, stop insisting.
5) a man came over and asked if I wanted a massage. Maybe it's just me, but I've experienced at every salon I've been to, a complementary massage for a few minutes. I assumed he was asking for consent, because he said "can I give you a massage, do you want one?"
****He did NOT SAY " would you like a massage for 10 minutes for $15? " ***** typical bait and switch.
I never saw a sign on the door, at the front desk with the other services, or anywhere in the salon (from pedi to mani station) so I (wrongly assumed) it was complementary. Especially the way he phrased it.
Not once did I consent to an extra paid service, nor did I accept to make another transactional agreement . This was a complete scam. Honestly did not expect this horrendous manipulative form of sales from this business.
-- And only to be handed a $15 bill to pay for a massage I honestly didn't want. If you reject they insist. What's the difference ?? They shoved this down my throat.
Lastly, my toes came out ugly and clumped. I politely asked her to redo 3 nails. Thankfully she did, but mediocre at best. My mani had paint on my fingers and never fully dried.
I asked her if they were dried, she looked at me and said yeah you can leave now (in an annoyed tone). She didn't check them, I did, but I guess they weren't done completely since I ruined it immediately after I left.
I went to the salon in the back "Millwood Nails" and they were absolutely lovely. I went for a wax because I didn't trust paradise anywhere near my skin after the whole nail issue.
"Millwood Nails" were so kind, they only charged me $8 to REDO the ENTIRE MANI. They also gave me a complementary massage.
Paradise nails, do better, get some more training in, fix management. A fast and ugly job will leave you with resentful customers like me.
Unfortunately my mom made the same mistake with the massage but we paid the $30 extra because what else? They didn't care to listen. Even after everything we tipped and paid for a service we were not expecting, because we are decent customers. I hope you all read this and go elsewhere. You don't care for your customers, we won't care for you.
Also, what's with the 3.5% service charge fee applied to ALL customers ? I didn't get anything new or unopened. What's a service fee besides already tipping ? I'm ALREADY paying for the service. It's definitely not for credit cards since it said nothing of cc and stated "FOR ALL CUSTOMERS". read more