If you are looking for a waterfall STOP!!!! Paradise Ponds is where you want to be!! From my call for an estimate to the install, was seamless. Their staff is warm and friendly. I explained to Ilan what I had wanted for my waterfall - He gave me what I wanted and more....I ended up so much better than I imagined. I will highly recommend Paradise Ponds to everyone!! I'm so happy and grateful for my beautiful waterfall. Thank you Paradise Ponds you're the Best! read more

I was worried once Ed sold the business that the service quality would not be the same but my initial experiences with the new management have been very positive. Recently I needed a new pump for my pondless waterfall. It would have been easy for them to sell me a more expensive pump which also would have required a charge for a 2nd service call. Without me asking, they tested my system and determined a less expensive pump they had with them would work just as well for my needs. I've had the opposite experience (try to charge me as much as possible) with a competitor that shall remain nameless. Highly recommended. read more

Elon and John are so dedicated to helping me maintain my pond. There's a lot for me to learn and their patience is amazing. Highly recommend! read more

In regards to your response Ed, first of all you did not contact me prior to my review. You contacted me about 2 weeks ago only after you seeing this review I left describing your poor customer service. And then you told me if my review stands then you would sling back and throw mid as you put it. We were one of your customers for almost (15) years. The payment history started when you guys started screwing up and then blamed some kind of mistake with your paperwork on one of the bills I had outstanding for a couple of months. A check was mailed to you, never cashed and we all caught up with that one about a year later. You also blamed that on an office move if I remember correctly. I will take some of the blame on a couple of late payments as I admitted to you when you called and tried to bully me into removing my negative review and I still take blame. But let's be real, you told me that you have lost money over the years by people not paying you. Do I have an outstanding balance with you ??? Let me answer it NO I DON'T. You always got paid period !!!! You removed my review almost the minute I posted On your Facebook page about your POOR SERVICE THAT HAS GOTTEN AWAY FROM YOU, BUT YLU CANT DO THAT HERE. Good luck to you and your business. My review stands!! IF YOU NEED A POND SERVICE I WOULD NOT RECOMMEND PARADISE PONDS. read more

Ed installed our pond a year ago. He listened to all I requested and delivered BIG TIME and on time My dream was to have a very natural looking pond with a stream which appeared to emanate from my woods Ed said the new pond would be completed in 2 days even though an existing pond had to be removed. Two days from the start I was enjoying my pond. It is beyond perfect. Many thanks to Ed and his talented, courteous crew and to Susan who organizes it all from the office My fish are very happy read more

Paradise Ponds - Stream and pond - Landscape Architects or Designers Near Me

This is quite possibly the worst customer service and worst pond service. I wish i can give you negative stars. I purchased a new home with a pond and paradise came highly recommended by the previous owner. It took 2-3 weeks to get my first appointment. The day of my appointment 2 young adults showed up made their way to my backyard without even ringing my bell. I went out there and introduced myself. It was very clear to me that they were amateurs at this. They did what they had to do and left also without letting me know. The day after the cleaning I called back and spoke with Susan and asked her why the pond looked worse then when they showed up she assured me the pond will clear up in a few days. I took her word for it but was still disappointed that no one gave me instructions (this is my first koi pond). She did send someone over to give me instructions who told me I should redo the pond. I figured I would get a quote. It took 30min to get a call from the owner and he arrived at my door next day. He gave me an outlandish quote and the pictures he showed me for new ponds were hideous and outdated. He follows up with an email and phone call to get the business which I respectfully declined. After just a few days the pond continued to turn swap green and fish started to die. I called again and again and again....each time I called Susan would tell me she can't speak on behalf of Ed but would have him call me. In the meantime she would give me excuses as to why the pond looks dirty or why the fish are dying. Guess who never called back....It's now been 6 months since their first visit and I am being asked to pay a bill for the service that killed my fish. Did I mention I had 22 Koi fish in the pond when I purchased and after their cleaning ended up with 14. Fish don't walk so who knows where they went. Based on other reviews I've read here I'm sure this will spark Ed's attention and maybe now I'll get a call. EDIT: just a few days after posting my review I got a call at 9pm from Ed which I missed. His voicemail stated that I have his attention now that I posted this review (see attached pic of transcribed voicemail). All the messages I left with his office for 6 months weren't getting his attention. I did not get a chance to call him back and this morning I get a call from Susan in his office who says "we noticed you put your house on the market for sale and Ed wanted me to call you and let you know he is putting a lien on your home so you can't sell without paying him". Good luck!!! Ed you are a terrible business man and karma will show its way back to you. You took advantage of my lack of knowledge as I am sure you have done to several others. I am also filing a complaint now with BBB. This could have been avoided had you called me 6 months ago. read more

Paradise Ponds - Now I got his attention?? - Landscape Architects or Designers Near Me

We used Paradise Pond to clean out our pond and it never looked better. Unfortunately, during the last tropical storm, a tree with the electric wires fell into our pond and cracked the lining and killed our koi. So, we called Paradise Pond to re do our pond. We told him what we wanted, such as keeping a Japanese Maple and another tree close by. He also built two waterfalls, planted around it and it's now magnificent. Ed was easy to talk to and answer all of our questions. We feel part of a pond family read more

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We had a pond installed by Ed and his team several years ago. They arrived as I was leaving for work and when I got home I was able to sit by my new pond and relax. Last year we decided to increase the size of our pond and once again Ed hit it out of the park! Thanks again! read more

I have never in my 50 years found a more reliable service man. Ed and his crew define what you would expect from someone of his trade. He certainly has a vast amount of knowledge and is with you 100% listening to your desires and budget. I had countless companies call but never show up, come by to look but never follow through. This man does it all. I had a new pond built to relocate existing fish from my old pond and he did it all without hesitation. His price is excellent. If you're looking to do something like this or have any idea for a water garden then I can tell you without reservation that this is the company to call. He even has "rain dates" to guarantee the work will be done. read more

Paradise Ponds - Landscape Architects or Designers Near Me

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My son and his scout troop needed to completely overhaul the pond at his high school. He reached out to Ed at Pradise Ponds who helped helped guide my son every step of the way. The level of professionalism, respect and overall craftsmanship provided by Ed and Delfino were exemplary. The pond turned out amazing and the scouts learned valuable skills and work ethics from both Ed and Delfino. read more

Our three year old pond had never had a good cleaning and I was nervous about removing the fish. The two gentlemen who came to take care of our pond were awesome!!! They could see I was nervous, so they explained everything they were doing. Got the fish out with no trauma, and my giant bullfrog too! I will be using them every spring for a pond clean up. Thanks to both the service men!!!!! read more