Patrick and Trevor from the leasing office were so kind and patient during my tour. Both were very…read moreknowledgeable of the community and explained the leasing process well. Other than the fact that the community is gorgeous, they were a deciding factor for me to lease.

I had scheduled an appointment to tour this apartment complex and had come 20 minutes early just in…read morecase which turned into an hour of waiting. I was able to walk around freely in the lobby area and in the mail room. It seemed like a red flag that the packages are not locked up and that anyone could walk into the mail room. I had called multiple times but no answer. The time I did get someone on the phone it was someone remote who couldn't help me at all. I had emailed as well but I just got back automated messages. They finally did get back to me 30 minutes after the initial time of the tour saying that their leasing agent had something come up, which is totally valid but I wish another leasing agent had called much earlier once they knew their coworker was attending to another matter. It was just a really bad experience over all.

Friendly staff, brand new spot! Stayed there temporarily after fires.. they have a patrol drive…read morearound at night

live at Alexan Marmont over a year, and the ongoing parking situation has become extremely…read morefrustrating. This is now the fourth time someone has parked in my assigned space. Residents pay for designated parking, yet there appears to be little to no effective enforcement in the parking structure. On top of that, people regularly park wherever they want in the guest parking area with no apparent consequences. Having to deal with this repeatedly is inconvenient, stressful, and unacceptable. A secured parking structure should provide basic organization and peace of mind, but instead it feels unmanaged and poorly enforced. Management needs to take this issue seriously and implement consistent enforcement. Until meaningful action is taken, this will remain a significant concern for residents who rely on their assigned parking.

I love the way they care of this place. And, the residents comes first. The manager Freddy is…read moreremarkable and defines the true meaning of management. A genuine soul who goes above and beyond for the residents. He leaves a lasting impression on you. And its a positive one. His customer service skills are unmatched. I met the property manager a few days ago for the first time. The first thing she wanted to know, if my residence was up- to my expectations, am i comfortable. That speaks volume! Maintenance crew are the best in the industry. Maintenance supervisor Willie, makes sure his work defines what the company stands for. The property features immaculately landscaped exterior. The community is the definition of classic

I just moved in this past weekend so far everyone's been amazing Andres, Freddie in the leasing…read moreoffice super sweet. The maintenance guy came by. Sergio took care of whatever I needed. I'm very happy I love the building. It's so clean well kept so far the neighbors have been amazing. I'm just excited to get to know everyone here and make it my home.

We lived here for 3 years -- it was our first apartment in California…read more The first year was quite good, but over time, things started to get worse. There are many homeless people around the area, which often makes it feel unsafe. The maintenance team, however, was always great -- they were professional, kind, and quick to respond. That was honestly the best part of living here. Unfortunately, the rent keeps increasing every year, but nothing really improves. Management is rarely available -- we never saw a manager in person, and most of the issues we reported were not resolved. There is also no security on the property anymore. During our first year, there was a security guard, but after he left, they never replaced him. Many times, we saw homeless people entering the building, using the bathrooms near the pool, and even using the pool itself. Packages were also stolen several times, which made us feel very unsafe. Another challenge was the nearby theater. They were doing ongoing construction and decoration work right next to the building, and tenants on that side had to deal with loud noise almost every day. When we contacted the Essex office to ask for help, they said it was not under their control. The location might seem convenient, but it's right by the freeway, so it's always noisy. Sadly, it's also not the safest or most comfortable place to live. Overall, we would not recommend this property. There are many better and safer options nearby where you can truly enjoy your home and peace of mind.

We have lived in the building 5 years…read more Hands down the best part is the maintenance crew. I've always lived in apartments and never had a team as responsive as Robert and his team. (Also the cleaning lady, Esther, she keeps this place immaculate and is always friendly.) They are truly the face of this community. The location is great and despite a large complex there is a good sense of community for those that use the pool or have dogs. The building is next to the metro for great public transport on the Gold line. (We're next to the metro and we live in LA, homelessness is to be expected. This is a system failure not a building problem.) Room for improvement: Mail: could have a better system for this/larger locker area to prevent theft Parking: need to have the resident spaces repainted and indicated as such/improved signage due to difficulty with spots as a result of the theater next door. Security: they claim to have night security but no one was rehired for over a year Management: constantly changing staff, was located offsite for at least a year, but just moved back... Not a fan of paying for parking with the cost of rent and clearly the spaces available.

the agent lee is very dishonest and will rip you off if she can get away with it. and when i asked…read moreto speak to the manager, she was no longer able to speak to me as before. obviously, whatever lies lee can get you to agree to and sign, she gets a cut from it, so she did not care. lee is also a active license real estate agent who claimed she gave up real estate a longtime ago. pure lies! when asked how much money would i have to pay if i needed to break a fifteen months lease, lee told me that i would need to pay a total of 6 months rent if i were to leave early. a bold face criminal who has thinks people of color should be taken advantage. and manager will not take the phone call to speak to you. thank god i did not sign any lease . that's what turned me away these apartments are not luxury ad described. they are just opem spaces with not even a proper size closet for you clothes. they are just like a huge boxes.

I've had repeated issues with my upstairs neighbor and her heavy stomping. It has been bad enough…read morethat she has woken me up from my sleep early in the morning. I've had to complain repeatedly to the front office. The first time I called, the apartment manager Jasmine answered and stated that no one had ever complained about her before. I don't care if no one has complained before. It doesn't mean it isn't happening. The most recent time I complained, the person upstairs proceeded to stomp repeatedly as if taunting me - because she knows the front office does nothing. I am now having to file a police report because our front office manager can't be bothered to respond to emails let alone do something about this! Update 2/25: I've now had a package stolen from their package room. Be prepared to be gaslit by their staff when you bring these things to their attention. I was told "we are not responsible for your packages" and that I have to go through the package storage company to request camera access as THEY DON'T HAVE THEIR OWN CAMERAS in the package room! There were no apologies provided. I have been left with a profound feeling of HELPLESSNESS in dealing with this property as there is a severe lack of empathy and responsiveness in dealing with these issues. Horrific experience.

Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

WARNING: AVA Pasadena is a Scam, I would give negative 5stars if I could…read more We had a nightmare dealing after moving out. AVALON slapped us with a ridiculous $946 bill with a FAKE "pet odor" and wall damage that never existed. The apartment was in perfect condition. When we asked for PROOF--photos, invoices, ANYTHING--they said they DO NOT NEED ANY PROOF TO CHARGE US, after we repeatedly asking, they said they will provide WITH COURTESY and would take 7-10 business days to provide it. But at the same time, they threatened us with a tight deadline to pay within 10 days or FACE COLLECTIONS. They tried to force us to pay without giving us any evidence and pressured us with an unfair timeline. After doing some research, I found out this company has a BAD REPUTATION for OVERCHARGING UNREASONABLE MOVE-OUT FEES and SENDING ACCOUNTS TO COLLECTIONS without proper communication. It's no surprise they pulled the same tactics on us. They clearly don't care about honest tenants--they just want to steal money by inventing damages and rushing you into paying. We're fighting back and won't let these greedy, dishonest people get away with it. If you value your money and sanity, STAY FAR AWAY from AVALON.

9yr resident here. I'm preparing to move out ONLY because work's relocating me somewhere else in…read moresocal. Seriously, they're dragging me kicking and screaming out of here. This was my first apartment after moving out of my parents' place back in 2011, so I've gone through that whole process of being a naive, fresh-out-of-college grad to status as a full fledged veteran resident right here at Oak Park. For that, this place will always occupy a soft spot in my heart. Living somewhere for nearly an entire decade, things will fall into a state of disrepair over time, just by natural entropy. So over the past ~3 years, I've been running into random issues. Dishwasher broke down at one point, drains got clogged, leaks in the plumbing under the bathroom sink, etc. Every single time I've ever had an issue, I've always been able to pop into Mirna's or Danielle's office, interrupt them no matter how busy they are, and quickly state the problem I'm having. They've always given me their full attention, logged the work order, scheduled the repair work on the spot, verify if I want to be present to supervise or if they have permission to perform the repair while I'm not there, and my issues get fixed within 1-2 days. Literally that same day or the very next day, even weekends. Those weirdos are here Saturday and Sunday and I've gotten my random crap fixed on weekends within a day of having something break. So all that said, the only real minor con I have is that the smoke detectors are somewhat sensitive (I can, ahem, confirm this, cough cough, personally). I cook regularly, and I have to be pretty careful about searing steaks, for example. Come to think of it, some people might not even see that as a con, since despite an alarm going off randomly every month or so, fire department response is basically immediate and we've never had any fire related events. On top of that, it's hard to beat the location. Oak Park is perfectly central to Downtown Monrovia. Paradis Ice Cream and various boba spots are littered just down the street. There's a public library and movie theater within easy walking distance, and it's just a nice, quaint, area overall littered with random local foodie gems. The weekly farmer's market/fair takes place right outside on the main street. It used to be really bustling before Covid19, but in recent weeks it's been substantially picking back up (if that's your thing). Right now they have mask checkpoints and designated walking lanes, but the food trucks and produce vendors and a bunch of the tents that sell various knick-knacks are trickling their way back in. Man, typing this out, it's just reminding me how sad I am to have to leave. Like, look at my review history. This is the first positive review I've ever written. If something pisses me off, I'll say it, I'll be brutal about it, and I'll leave forever. After the ~9 years I've lived here, I can't find anything to be mad about. I'll definitely miss this place.

Stay away! The new management is big time scammer. We moved out the end of Aug, cleaned the house…read morespotless and dropped off all the keys with a note in the dropbox because they failed to be there on the day of our move out despite saying they would previously, and have not received any deposit back yet! It's been 3 MONTHS!!! Every time I call they acknowledge that they owe us but ask for a few more days with no more explanation as to why it takes this long. Based on California law they are obligated to give us the deposit maximum 21days after moving out with the list of reasons why they deduct any part of that. Looks like we need to go ahead with the legal process.

I LOVED living here! We stayed for almost 3 years and honestly, if we didn't have to move out of…read morestate, we would've stayed longer. Easily the best apartment we've lived in. The amenities are great, and they're always keeping things updated. The property is super clean, well maintained, and very quiet, with a no smoking environment. We never had any bug issues, which made a big difference for us. They also stay on top of things like annual smoke detector checks and gutter cleaning, which not all places do. Maintenance is amazing. Sal and his team are always quick to respond and get things fixed without a hassle. The front office team is also fantastic. Macelda before and now Alyssa have both been great communicators. They always keep residents in the loop with texts and emails, especially for things like scheduled water shut offs. They also make it fun to live here with little community events, even for the pets! We loved the Halloween and Christmas door contests, Easter egg hunt, and the treats for the dogs. Highly recommend living here!

Sal as usual, provides prompt and great maintenance service to an issue that I experienced. We had…read morean issue with the stove and he probably fixed the issue. It wasn't even a major issue. Every time I've called for a maintenance request, I usually have Sal respond either that day or the very next day. He's super friendly, attention to detail is impeccable, and the best maintenance person I've ever experienced at any property. Keep up the good work!

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!

My Parents enjoyed 6 years at the Oaks. The amenities and the staff were really great. After Mom…read morepassed, my sister moved in with him for a few years but he needed more care and transitioned into the Retreat, which is a fully assisted living. It's a 5 bedroom home. Dad lived there 5 years with the best care. The staff was like family. They truly cared for and loved my Dad. We're so grateful.

It seems like people reviewing here are not even having experience living at Aston. When there are…read moreonly 5 or less people moved in yet since it was a brand new property, I myself alone moved in and lived one year for 2B2B. I didn't even use one of bathrooms and one bedroom was used to store my boxes. Aston Management team with Clara was always there to help solving issue whenever something comes up. It's always fun chatting with her. And they came up w lots of creative events for residents. I'm gonna miss them!! I left the unit super clean w professional cleaner and now is waiting time for them to come back w my deposit. There are rumors that you won't get your deposit back if living in Greystar Properties but we will see how Aston team does their job. I still have my friends living there, so would definitely stop by the office to say hi and thank them all!!

I went to go for a tour and I met Eric who was very knowledgeable and professional. He also is…read morefriendly and easy to talk to. No hard sell. Just showed me 3. Units and gave me a good tour. The apartment complex is very nice and fairly new. It is well maintained . It has nice amenities like pool, Gym, clubhouse , resident lounge. It is a nice place to live.