Don't bother making a reservation to rent a truck , they didn't honor my reservation but was also…read moretold they overbook! Manager was rude and arrogant as if it was my fault,Why do you run a business that doesn't respect the customer or their needs.

From the owner: U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer…read moreself-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

First and foremost the customer service here is nonexistent. The boy with the nails got a stink…read moreattitude and the "asst manger" is just as bad they don't know what they're doing here. They don't greet you they just stare until you say something like wth. Also beware the trucks are run down they rack up mileage first it's a ripe off. The gas handle wasn't moving so I ended up putting more fuel than expected and they don't give a refund back from that but they charge your card more for the mileage for the run down trucks. You been warned this location sucks!!!

I had made a one way reservation (pickup at one uhaul drop at another) show up to pick it up and…read morethe reservation was "never scheduled" even though it showed in their system. Sent me to another location; picked up the uhaul there but the "new" reservation made by the broadview location was round trip not one way. Fighting with customer service to not get charged double the rate I was given because I returned to a "different" location according to their system.

I vehemently do not recommend this facility. I initially rented a 10x10 storage space for an…read moreintroductory rate of $57 monthly. Within 13 months that rate increased to $151 monthly. When I asked about the significant rate increase (almost tripled), I was told I could move my belongings to a different unit to receive an introductory rate. What a scam! I never would have rented a space at the rate increase. I'm an older, retired woman who would have to hire someone to move my belongings. Please do not give your business to this facility. I was enticed to rent my space by the lower rate and then taken advantage of and not treated with good faith. I will be out by June 1st.

I am very disappointed. I was not able to get access to my storage unit. The gate would not open…read more I've tried several time and another customer behind me tried his access code but still not able to. No one was in the office at least let me through the gate door, that staff may have appointments other locations. So i asked if this like an emergency could someone come and let me throughthat gate. I was told no and thatbshe wpuld put a ticket in and that i would have to come. So I would rent a vehicle again, pay gas again to get to my property. . I appreciate her placing the ticket for me. Just such of a time and money inconvenience

This is the cleanest, nicest storage facility I have ever been in. Tim was an excellent manager and…read morevery friendly. Highly recommend this place!

We rented 2 units at the Willowbrook location while between moves. Both gentlemen who work at this…read morelocation are extremely helpful and friendly. The units are clean and well-maintained, and I would absolutely use them again if the need arises. Would highly recommend this location to anyone!

Perfect customer service ------Val is knowledgeable, personable and helpful!…read more Very clean facility. Accessible hours.

I never write reviews. This place is unreal how they treat you when you get you move in. After…read morethree months my rent doubled. Then 6 months doubled again. I am paying over $200 a month for the smallest storage. And I was there last month and saw a lot of empty units. No wonder. I am looking to leave as this has become unaffordable.

Sign-up online the night before and showed up unannounced when they opened the next day. Brittany…read morealready knew my name and had reviewed my information, even fixing up a typo I had entered. She walked me through the inside units and showed me options so I would be certain what I wanted. I had a zillion questions as I had never rented storage before and she was very patient with me. Feel like I made the right choice and Brittany's service was a big part of my comfort. Now the move-in :(

I rented storage unit and it had mice infestation. I called numerous times and they agreed they…read morewould credit me the following month for free rent and switch me units. Come the 7th day of the following month out of nowhere they padlock my storage unit and deny me access to property. They hadn't said a single words of warning they backed out of their deal to cover my rent that month. My car keys were locked in unit. I explained I had 5 kids including a new born and I need access to unit for car keys as well as Sunday is a huge day for me for work. 5 kids aren't cheap I needed my vehicle. They said sorry the best they could do was if I pay full month rent for mice infested unit, the following month they would give me a credit. Yeah heard that before right? So they refuse to give me access to unit because they didn't process the month credit they promised me. The person I talked to at the call center said they would move to help but every single call I made to them was dealing wirh local office. Imagine my surprise when 10 minutes later local office s told me they love to help but every single call I had with them was with the call center so there's nothin they could do. I asked for a district manager they told me the district manager is on vacation but his fill in doesn't work weekends so I probably wouldn't get a call. Here I am father of 5 working 7 days a week and their district manager couldn't work for a few minutes to resolve this issue so I can work 12 hours on a Sunday. Never received a call from either district manager. This is not a problem with just this location. The 10 people I dealt with about this every single one from refused responsibility and pointed the finger at someone else in the company. From local office all the way up in this company all suffer from lack of accountability. Not one person owned my issue and took the 10 minutes to fix my problem. They all blamed someone else and left me holding the bag with no vehicle or any of the things I need to work. I lost close to $1000 in just the first day because no one will fix this issue and no one cares.

Alan and his crew provided a great moving experience. They packed everything safely and loaded and…read moreunloaded the truck promptly.

Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!