I had a great experience with this company. I was helped by Steve who was very knowledgeable,…read morehelpful, kind and professional! They were very clean units, and extremely affordable if you need it for less than a month! It's only $1 for the first month, plus a $25 initiation fee, plus $20 for a lock, plus $11 for insurance. Kind of a lot of hidden fees. I wan't aware about the lock or insurance. I think they should just offer up a lock or for a small rental fee for just using there locks. The only other downfall is that its freezing and dark in the units. Not the end of the world, just a small downfall. But I do appreciate there conservative attitude. Lights have an automatic 30 min timer!

great service very helpful…read more Timm made the experience excellent the unit is clean facility close and pricing very favorable

Perfect customer service ------Val is knowledgeable, personable and helpful!…read more Very clean facility. Accessible hours.

I never write reviews. This place is unreal how they treat you when you get you move in. After…read morethree months my rent doubled. Then 6 months doubled again. I am paying over $200 a month for the smallest storage. And I was there last month and saw a lot of empty units. No wonder. I am looking to leave as this has become unaffordable.

This is the cleanest, nicest storage facility I have ever been in. Tim was an excellent manager and…read morevery friendly. Highly recommend this place!

We rented 2 units at the Willowbrook location while between moves. Both gentlemen who work at this…read morelocation are extremely helpful and friendly. The units are clean and well-maintained, and I would absolutely use them again if the need arises. Would highly recommend this location to anyone!

I vehemently do not recommend this facility. I initially rented a 10x10 storage space for an…read moreintroductory rate of $57 monthly. Within 13 months that rate increased to $151 monthly. When I asked about the significant rate increase (almost tripled), I was told I could move my belongings to a different unit to receive an introductory rate. What a scam! I never would have rented a space at the rate increase. I'm an older, retired woman who would have to hire someone to move my belongings. Please do not give your business to this facility. I was enticed to rent my space by the lower rate and then taken advantage of and not treated with good faith. I will be out by June 1st.

I am very disappointed. I was not able to get access to my storage unit. The gate would not open…read more I've tried several time and another customer behind me tried his access code but still not able to. No one was in the office at least let me through the gate door, that staff may have appointments other locations. So i asked if this like an emergency could someone come and let me throughthat gate. I was told no and thatbshe wpuld put a ticket in and that i would have to come. So I would rent a vehicle again, pay gas again to get to my property. . I appreciate her placing the ticket for me. Just such of a time and money inconvenience

From the beginning, Cynara at Safeguard was friendly, informative, and patient while I asked…read morequestions about renting a storage unit here. I didn't visit other facilities, I only did research online, but from the exterior Safeguard looks a lot more clean and safe. On the inside, Safeguard is spotless and secure. The access hours are flexible enough, as I don't need access after 10:00 p.m. anyway, and I like the security features. You get one key fob to access the elevators (or building after hours), and then your key is separate to your storage unit. I wish the unit had been less expensive ($198/month for a 10x15), but the unit we rented had a promotion which included the first three months for half off. We expected to rent for approximately six months, so it really made the price comparable to $150/month. I was able to reserve the unit 7 days ahead of time. Cyanara worked with me to make sure I didn't miss the promotion and followed up with e-mails and phone calls - but she didn't overdo it. She was also very helpful when I arrived to rent the unit. I would strongly recommend this facility.

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

This place is the worst storage facility I've ever had business with! They put a padlock on your…read morestuff if you're a week late and if you want to pay a past due balance they won't let you, they want ALL the rent upfront before they unlock your shit!! They are rude, especially the District Manager at this particular location and there is absolutely nothing you can do, if you don't pay then they impose a lien fee of $100 and then break your lock with a drill. After that they post something online about an auction to sell your stuff, WTF!!! Bottom line.......they will not work with you if you've fallen behind which is just wrong!! How about some decency and kind customer service!!?? I wouldn't recommend anyone storing there dirty underwear at this place!!

From the owner: CubeSmart Self Storage of Willowbrook, IL offers affordable self storage with premium amenities…read more Our 7605 S Quincy St location has many storage units, including climate controlled storage units and vehicle storage units suited for car, motorcycle, and trailer storage. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.

I am new to renting a storage space. Went to Hobson and Ricki was amazing. She is very…read moreknowledgeable and answered all my questions. Made renting a storage space a breeze. She's the best. Thx Ricki

I was really excited to use this place, Rikki was amazing and answered all of my questions. When I…read morearrived however, it was a nightmare. They are so unorganized, the employee took 20 mins to enter my info and then had to call his manager 6 times to ask how to do things on the computer. It is very dingy and everything is made of wood. Also the lift for the uper units was broken when I arrived with no estimated repair time. They told me I could use it indefinitely on the phone. Great prices but you get what you pay for.