This business deserves 10 stars! Great quality work and service. Very satisfied with the work done…read moreon my Hyundai Palisade. Thank you!

I backed up into a fence and caused sum damage to my car. Checked reviews for car repair places on…read morehere and decided to try them. I first met with Jim a couple of weeks before I decided to go with them. I worked with his son Nick. Both were professional. I paid the deposit to order the part. They charge 3% per credit card transaction. 1 of 2 parts came in but was not informed til I called back. Nick apologized and we scheduled a date to drop off car and said it would be ready in a day, more like 2 but I didn't want to rush them and have to redo this project. Overall satisfied with service, job. Would I recommend- yes.(I only took pics after job done not before)

Honestly, my experience here is nothing but positive. They set up an appointment immediately with…read moreme to get the service started. I only waited a few minutes before the adjuster met with me and went over the process. I was notified by text on the status of my car and estimated date of completion. It was completed sooner. I did have to return because one of my headlights were off (typical) and they helped me on the spot and took it into the garage to readjust it. A nice plus is that enterprise rent a car is next door so my insurance was able to arrange a rental for me.

I have to take my car for repair at this location because of an accident . these folks don't do the…read morethorough check up of the vehicle including alignment issues from the impact from the accident .you have to go multiple times explaining the issues to fix it . overall they trash you vehicle after the repairs , you can see greases ,smudges all over the area they worked .it shows 'HOW CARELESS 'they are doing the repairs for the insurance companies . when you ask for the repairs report ,they don't reply at all . As a customer we trust these companies to do the good job on good faith agreement but they don't care . The state insurance department must investigate on their fraudulent work ethics. Overall it is a ZERO star repair shop . please stay away ,,,,,,,,.

Visited Palmer Collision for the first time earlier this month to have my 2019 Chevy Traverse…read morerepaired and I am extremely satisfied! John walked me through the repair process & he dealt with the insurance company for supplemental payment for the repairs which was one less thing for me to do. The work done was remarkable and John & Karen kept me updated throughout the process. I highly recommend Palmer Collision!

Owner is rude! Three tries still couldn't fix my Jeep right! Had to get another actual expert…read moreopinion to get it finally right! Stay clear! One of the worst experiences I've had in a long time! Wasn't even that bad of damage. Don't stand behind their work!

I had damage to my Nissan Altima. two "big name" body shops said I could bring it in 3-4 weeks…read more I called Luxe. the owner was courteous, and said I could bring it in the next day. He worked promptly with my ins co. and had my car repaired and looking great in 8-10 days (with the 4th of July holiday in the middle!). Had the car washed and cleaned when i picked it up. I recommend highly!

Amazing service! The quality of repair was absolutely amazing! The owner there is very professional…read moreand friendly. My car was ready when they said it would be, and they went above and beyond. I highly recommend Luxe Auto Collision.

Need a new back bumper on a 2012 Honda that my father owns and I drive it from time to time. Adam…read moreZats the location manager told me I needed a new back bumper on my fathers & mine 2012 Honda mini van. The repairs took less than a week to complete. The finished job is excellent, new back bumper. Insurance company took care of most of the repairs. The value I had to pay out of my own pocket was excellent also.

Great customer service. Kept me updated with the status of my car and everything was clean and done…read morewith care.

My 25 year old lincoln was in perfect condition until I banged up the fender…read more These folks did an excellent job at a very reasonable cost and the car looks great. Also I could've sworn that my low fuel light was on when I dropped it off and when I picked it up there was a 1/4 tank of gas in it! Thanks Paul and everyone!

My car needed a right front repair covered by insurance. Paul was very respectful of my time and…read moreexpedited service so I could get back to my extremely busy lifestyle. I was surprised by how good my car looked. It looked like nothing ever happened. Actually, it looked better than when I brought it in. The body work, paint job, detail and also the tire problem I had that I never mentioned was fixed. I need more work done. I'll head over there insurance or no insurance.

i had a positive experience from the initial phone call to dropping off my ram. i received updates,…read morethey handled the insurance company so i didnt have to stress. the body work was spot on and the paint job was the best around. its nice dealing with a smaller family ran shop that some big corporate crazy business.

I cannot recommend this company enough!! I got into a rear…read moreend collision where the person who hit me didn't have insurance. Not only did they get me done in a beyond timely manner because I didn't get a rental. They had the best customer service around. The time and detail they put into my truck was beyond phenomenal. My truck looked brand new after they were done with it. Replaced my bulb that went out while they were working on that side for me. They care as much about your vehicle as you do which is hard to find! I have told soo many people so far about this company and will continue to tell everyone!

The service we requested was completed to our upmost satisfaction within a week. This was our 2nd…read moretime taking our vehicle to Caliber Collision for repair. The Quality of their work is outstanding in repairing your vehicle like it was never in a accident. Also they provide an additional service of cleaning your inside and out to a polished finish. The value of all repairs and replacements were in very price range that you will be totally satisfied.

while they did a great job on my body work, they returned my car with a broken coolant reservoir…read more My car was fine a day ago, but now it's over heating because of their negligence.

I was in a car coalition June 26 it's going on October and I still don't have my car they lied…read moreseveral times about the estimated time of completion I've been more than patient with this janky ass company but at this point I am plan sick of they shit they told me they were working on my truck while I was sitting outside there business and I could clearly see my truck just sitting on there lot worst experience I've I've had with any company

I was a little hesitant on bringing my car here after reading the reviews on Google. I bought my…read morecar in on August 27th 2019 and it was done September 25th nearly a month later. My car looked liked it did when I got it from the dealership South End Auto did a great job!

My experience at CARSTAR was great! With all these kias being stolen, they were able to fit me in…read moretheir schedule. I had to wait a month to get service and when it was finally done i was pleased with the results! they even got the car detailed. Nina was an amazing help, with great concern for me looked out and made sure everything was okay before and after i left. Great energy overall def recommend will be back if needed!

If you are looking for a place that is unprofessional with a lack of common sense, this is the…read moreplace for you! I got sideswiped on 294 the day after thanksgiving. I listened to my bf and chose this shop to get my repair done with my insurance. (I will never listen to him again) As you can imagine nobody really expects to get their car fixed when hit by a hit and run. A month before Christmas during this pandemic on top of it. I chose to do so because I didn't want my car looking like crap. So I take my car there we go over the damage on the side of my car which is basically cosmetic considering there was nothing wrong with my vehicle. Yesterday I get a call that my car is ready. Cool! I get there, pay my deductible, walk into the shop where my car was at, looked at the side of my car that they fixed and left. After I got home I noticed both my wheels on my passenger side was freshly painted. Now I plastidipped my wheels years ago. I've hit some curbs etc so my wheels were a little damaged with the paint coming off. Now at no time did we discuss my wheels (they were not a part of the accident. They just ASSUMED they were since they were damaged.) so they took it upon themselves to send out the wheels to get painted without contacting me asking me what I wanted to do, without my consent, making sure I was aware that both sides of my car wouldn't match. I PAINTED MY WHEELS years ago, they were not originally like that. So why would a auto body shop not notice, realize or have the common sense to contact me to make sure I was aware that my passenger side wheels would be basically brand new with my drivers side looking old and weathered. I would have had them not touch the wheels since it was from MY DOING not the accident. What if I didn't want them black and I wanted to remove the plastidip to have my silver wheels back? So I took my car in so I didn't drive a crappy looking car, and I received my car and now I still get to drive my car looking like crap because each side of my car looks different. My bf and I called and the old lady at the front desk basically made excuses and got of topic when we were addressing our concerns and aggravation. The only thing they said they would do is for me to take my car in and spray plastidip on my Drivers side. So I would have a basically brand new wheels on my passenger side and a cheap quick fix on my drivers side. No thanks, I can go to Home Depot and spray it myself. I wouldn't trust my car being there even for them to spray paint my wheels. Something similar happened to my bf, and bill the owner called my bf to tell him about his wheels and they wouldn't match and my bf said it's fine. So it could be because Im a girl they had the lack of common sense and communication or consideration. All I know is that anyone that works in a shop would NEVER want their car to come out like that, so why would it be ok to send a customers car out like that? Do your research and go somewhere else.