Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.

After struggling with our pool service for years, we switched to Clarity pools and couldn't be…read morehappier. We recently had an algae problem. We called Derrick (the owner) and he came right over and diagnosed the problem and solution. We had to drain our pool. Once we filled it back up we struggled with the chlorine not taking. We worked with david our service person. He was very helping taking care of our pool. He even came out several time a day to make sure everything was fine. We see the they are committed to keeping our pool clean. I like the fact that Derrick is a fresno guy. We have found a gem in Clarity pools

We deeply wished we could leave a good review for this company that was recommended to us. However,…read more1 star cannot fully express how disappointed we are. Attached is a picture of how our pool looked BEFORE their service. Next follows AFTER we took on their service. You can clearly see they did not maintain our pool well and did not provide us with any communication whatsoever. On top of that, they still want to charge us FULL price for their service even though, clearly they did not fulfill their duties. Our pool is now green and developing black algae. We had to hire someone else for this diagnosis because we have 2 children under the age of 4 who cannot enjoy a swim during this heat we have been having in the Central Valley. Their pool technician goes out every week to service the pool, how can our pool be turning green and how can they fail to communicate with us about why this may be happening? There seems to be no form of customer value or satisfaction within their company. I wish we could resolve this issue, but they did not bother to ask us why we no longer wanted their services, they were quick to collect a payment from us, rather than showing us that they care about having us as their customers. Truly disappointing.

Pools Plus was recommended by my next door neighbor. They are the BEST!! Come by every Tuesday like…read moreclockwork. My pool has never looked better. I get a picture of the pool and what the technician did on the service call. It even includes the chemical readings! I've recommended Pool Plus on several occasions. Very professional and competent.

I highly recommend Valley Oasis. Jeremy is super honest and always goes out of his way to do a good…read morejob. Not only does he keep our pool looking good, he is super friendly and goes above and beyond when there are any problems with equipment.

First of all, I've had pool companies before. They were good. But I eventually started doing it on…read moremy own. Fast forward to my pool not looking great. It wasn't ever really bad, but algae would creep in faster than it used to. So I received Jeremy's number from a friend. Now I know what amazing pool care is thanks to him. 3 things: - Prompt call back. Same day, which is always appreciated. - Articulating the problem. He explained the issues surrounding my pool, as well as the possible causes & then the next steps forward. - His attention to detail. This one's hard to put in to words, but if you end up contacting him, you'll notice it too. You won't be disappointed. Also.. my pool was ok... now it looks AMAZING.

We started up with this pool service last summer because of a recommendation from a relative. We…read moreare so happy with the excellent care, service and support from this company. If we have any pool issues, Grant, the owner, is quick to respond and knows exactly what to do. He and his team are prompt, well-trained, polite and caring. We give our highest recommendation to this company. You won't be disappointed.

We are extremely happy with All Weather Pool service! We have nothing negative to say about Grant!…read moreWe have three little dogs and he makes sure to secure our side gate to make sure they don't escape! We highly recommend All Weather Pool service!

so far communication is great that's one of my biggest concerns then of course the pool kept me…read moreup-to-date on everything that they're doing

Ive had this service for about a year and in the beginning they did a really nice job but these…read morepast few months have been frustrating and you only get to deal with the wife. Anyways, this is the reason for the review... The past few months my pool had been building up yellow Alge AGAIN, this was an issue that I had with them in beginning that I had spoke to the wife about it. (Note: I did not have this issue with the previous pool guys) They had got in under control with chemicals and setting the pump on a different schedule. As the weeks go by I've been noticing that the pool isn't being scrubbed, algae is back, the baskets aren't getting cleaned and chlorine tablets aren't being put in. My husband does his rounds once a week on the pool himself so he was noticing things. Mostly making sure the machinery is working properly, checking the basket and what not. So finally after a few weeks of this, the guy replaces our floater for a new one and adds chlorine tabs but he threw the old one behind the pump and said we didn't have one. Idk what that was all about. Though It was a little beat up so it needed to be replaced. I was charged 10$ for that but not a big deal. Anyways, They charged me $125 for cleaning when it was just a rinsing of the filters with my water hose, which I don't care about him using my hose, I thought maybe he was going to pressure wash them with soap or something since the word "cleaning" is what she used when she texted me. We saw on the camera that he had rinsed them on my red concrete which left residue all over the place. I paid the bill and moved on. The last straw... The pool is still looking a little rough with him coming once a week and with my husband doing his little bit on the pool. I tried not to be that weirdo that's watches the camera systems but I started checking them and noticed that he will be back there for about 4-5 minutes tops. So I took pictures of it on Monday since my service day is on Tuesday hoping he'd clean it and he did not.... I really liked this company in the beginning. The owner was such a cool guy and knows a lot about pools and he took on my pool after dealing with a company that had turned out to be scammers.

We have been using Pristine for a year now, Anthony is our guy and he is amazing. He does a good…read morejob and actually takes the time to brush and net the pool thoroughly. He's friendly and trustworthy. Highly recommend them. We have had previous pool guys who literally come for five minutes and leave, it's really nice that somebody takes their time taking care of our pool.

I gave them 2 stars because they do show up and clean your pool. They fall short in all respects…read morewhen it comes to communication. If this is important to you I would go elsewhere. I do not live at the home where the pool is located so I depended on good communication. They fail in this area. I would get a bill for 300.00 more than normal and have to call, text, email a lot to find out why. Equipment repair? Fine, but let me know ahead so I can plan for additional expenses. How I found out they stopped caring for the pool is when I sent a text asking for my bill. I found out they had not been going to the house for a month. Not good. Not an ethical way to do business.

Aaron is hands down the best pool guy around. He's been servicing my pool for a couple years now…read moreand he is consistent, honest, easy to get a hold of, and fairly priced. Ive had pool guys in the past who were dishonest and unreliable, so hiring Aaron has been a breath of fresh air. My pool is always sparkling clean, and whenever there has been an issue, he was just a phone call away and came to fix it immediately. There's never been any unknown charges or claims for service that weren't provided. I know in advance the day he is going to come by and if something changes he always reaches out to me. If you've had issues with other pool services, then switch to Aaron and your problems will be solved. One of the best parts about Aaron for me personally is that he made it a point to befriend my dog which sounds small, but was a huge difference maker for me! Honestly, he is just a great guy and someone I am very happy to do business with

Aaron has been servicing my pool for 5 1/2 years. He is exceptional at his work, professional, and…read morevery courteous.

Service is quick Whenever I contact Brandon I get a call…read morealmost immediately. Our pool always looks good. I tell all my pool neighbors to use Smarts Pool Service. John &Teri Brymer

Brandon did a great job!! My salt water pool had gotten hazy and a little green. I called Smarts…read morePool Service and Brandon came out right away. He had my pool crystal clear in no time. He also explained to me what was causing the problem. And the best part, he charged me way less than I was expecting.