Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.

Excellent house-call service on a puzzling network issue. Zach provided exactly the technical…read moresolution we needed in a timely, efficient and "people first" way. I'd recommend him for anybody on a budget needing business-class IT service.

Zach's customer service was top-notch. He was willing to work with me with a simple but relatively…read moreurgent request, reaching out to me to talk and iron out all the details, then provided an estimate that exceeded my expectations in terms of delivery time. I'm very satisfied with my experience. Thank you Zach!

I maxed out the space on my Dell PC hard drive (Inspiron model - all-in-one). I was not able to…read moreadd any more programs or applications to the computer, and thought I would have to buy a new computer, even though the one I owned was otherwise running fine. Chris was able to swap out my old hard drive and install a new larger hard drive in the computer. I have tons of space available now and can add any amount of new programs and apps. I have been operating the computer for more than a month and a half now, and it works perfectly. Northampton Computer Repair did quality work at a very reasonable price.

Chris saved my laptop after I spilled seltzer all over it. I'm relieved and appreciative--and a…read morecustomer for life

Very helpfull and on time. Took care of problems we had for awhile and couldnt get on our ownread more

From the owner: Hardware and Network Support. Home Automation and Security. Cloud Integration & Data Backup…read more Informalities Systems Configuration. Personal Technology Best Methods and Habits

I have been using computer services in the Amherst area for about 25 years. I have generally been…read moresatisfied with the services I received. But now in my very senior years I have come upon a real treasure with Left Click. I'd been having lots of problems with my PC for the last 4 months and hoping to avoid taking in for repairs, worrying that I wouldn't be able to manage all the re-connections. I finally gave in and called Left Click. I told them of my worries and they said 'we'll pick it up with our courier, fix it, bring it back and set it up All that for a very reasonable price. I couldn't believe my ears. All that worrying over something they made so simple. They took care of the whole project in two days! I'm a new man. What a gift to this community is an outfit like that. Left Click is all Right. Thank you. Jerry W.

Great store. Fixed my laptop for a very reasonable price. Highly recommend. They even stated open a…read morefew minutes past closing so I could get my laptop before the weekend.

The organization is abysmal. The owner is self righteous and opinionated. (And not in a good way.)…read more The garbage he passes off as retail goods are of a generally poor quality, and marked up past new prices. (Even for things as simple as a USB cord.) I'd rather buy anything that he sells anywhere else. Yes, even eBay.

Owner is amazing! Such a nice place if your looking for anything old! iPods, suitcases,…read moretypewriters, old phones, cords etc

Wes is very knowledgeable and also very kind and helpful. We brought in a 25 year old Dell which we…read moreneeded for old programs and it was dead. They got it going again and that was two years ago. We bought a printer there in order to support a local business. They are not always easy to reach, but we have been very happy with the service.

Bought a refurbished computer here because my current PC could not accommodate Windows 11. Pricing…read morewas fair. Online reviews of this business were mixed, but I gave it a shot. When I was told the contents of my former PC had been copied and all was ready, I picked up the "new" computer. Once home, it was clear that Windows 11 had NOT been installed. An email to the business over the weekend was quickly answered, and it was clear they were eager to make things right. They did, but, for me, it involved multiple trips of 1/2 hour each. P.S. And one time, they were not open when they should have been.

I've been suffering through a chronicly dying iPhone battery. The tech replaced the battery on my…read morephone with one that was much better, and he had it done within a hour. The owner and staff are kind, funny, and obviously care about each other. I have nothing but good things to say about Dan, Chris, and Lindsey.

Second time they have bailed me out. My apparently dead iPhone 13 was resurrected from the beyond…read more Thank you! Very professional and thorough. They give great advice on future purchases.

After replacing the screen on my devices three times, and realizing specific shapes of water-tight…read moreadhesives were re-applied, it dawned on me. Cracked Solution is like the Android™ Genius™ Bar, but in your local mall patio. I've had to exhaustively research repairing screens, since even as an adept computer repair person, cell phones are a class of their own. Beyond soldiering, the cell phone industry is a complex pipeline of suppliers, manufacturers, and vendors. The price they repaired my screen for was much less expensive than competitors' offers online for the same service: a factory-original screen and replacement within your device. I was not willing to save $40 and possibly lose a week with my phone. I was not willing to find a factory-original screen, disassemble my device, and move anything if I needed to. And, I was not able to consider shopping around for more than just screens, but waterproof adhesives that match my unit or shaping a generic to do the same. The familiar tech (Jas.) who has fixed my phones many times when scheduled, will fix it within a few hours, or one hour in my case. Did you get all that? No? Then take your phone to these people and they'll deal with it. Samsung is one of the vendors, unlike Apple™, that can offer direct purchases of original replacements (OEM?) for their devices. (Plus, Samsung has Samsung So-Fi, which made anti-Racist commitments all throughout the 2020s.) I only brought my phone for repairs before because I had phone insurance that covered it. Having had quality service two times before the third really helped ring it in: how are they managing the complex smartphone supply chain???? But they are, and making repairs. I'm assuming they'd do more than Android as well. (PS: Trademarks of Google and Apple used without affiliation nor permission, I'm an amateur reviewer who is grumpy with the massive phone ecosystem at the moment. How about Cracked Solution helps sell against that?? :)

I thought I would have to have the port replaced on my old I-Phone SE at best or buy a new phone at…read moreworst, but Jasmine just cleaned out the port with tweezers! Then she replaced the screen protector on my phone and my husband's as well. I feel like I have a brand new phone! Magic! For an unbelievably low price. Thank you, Jasmine!

I was nervous to get a poster printed here because some of the reviews were not the best. BUT I'm…read morehappy to say I had a great experience and the person at the print area was super nice and helpful. Also I called and got my poster printed 2 hoursish after I sent it in through the website= so very quick turn around time. I think it's a little expensive to print here, but overall a great last minute option and was very impressed by their customer service.

I made one of the most important purchases in my life here--a Printer--after I had so many issues…read morewith my HP that you'd think it was infected with the STUXNET virus. Printing is so underrated, when it is critical for record keeping, advertising fliers, and paperwork filing. In fact, it might have been cheaper for me to buy a printer and then take it home instead of use the kiosk--but Staples DID have the self-serve print kiosk and I had no time to decide that day. In fact, this here Staples even had a Party City department that helped me save money on helium for my child's party. And I was lucky to meet kind community here, too. So, Staples regularly has sales on printers and the day I went for a printer and helium tank (Staples: That was easy) was the day I got both at a fair price. The sales agent I met helped me get the tank, and before I left, another customer had provided me one of the two coupons from a sheet that was just the right price to save me $10 on my tank of helium. My Canon printer was more than 20% off, which covered the four year warranty I purchased through Staples as well--after my last $300 printer going haywire in less than four years, I'm not about to take these purchases lightly. The sales agents were kind and helpful as I needed to make two purchases, given the timing of finances. I had no idea Staples offered warranty for their products, but they do, thank goodness. From what I know, Staples may be nationally known, but has its central offices here in Massachusetts, so they're local. I think that's why they took care of so many different aspects of daily 'staples'--journals, binders, printers, chairs, celebrations, and a busy print office since Collective Copies had to move out from Amherst center. Things definitely seem to be odd in the world of merchandising, though. Amazon sold a box of 12 Sharpie Gel pens for $9, whereas our local Staples had the price at $20. This reminded me of how Larabars, a fruit and snack bar, can no longer be purchased in large sizes at BJ's, a local brand, while Target or Walmart still stock them in 20 packs. You may pay a bit more in some places of Staples, but I love my Uniball pens and I would rather support Staples who stocks them than Amazon. (Uniball is also missing from BJ's.) Staples likely knows what it's like to be at the front lines of paperwork demands and keeps the supplies we need as customers handy for an emergency. Thank goodness-that WAS easy!!