Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

There are not enough Great things that I can say about Geek Bro Repair. They were recommended by a…read moreco-worker and I'm so happy I went with Larry (the owner). I have a Galaxy S22 Ultra that I destroyed the screen falling in my driveway on ice (bruised ego). I had called around other places first, and the quotes were matter-of-fact and no detail. I didn't feel confident with them. I called Larry and he explained everything. Why my screen repair was more expensive (curved edges), and that I was going to get a genuine OEM part from Samsung. I paid the deposit, and a little extra for overnight shipping. Went in the next day, and within 40 minutes, my phone was back looking and acting brand new. It was so much better than spending $1500 on a new phone. I already have recommended Geek Bro Repair to friends and family. Larry is knowledgeable, and doesn't try to upsell you on any extras. It was refreshing to have ALL my questions answered.

Excellent house-call service on a puzzling network issue. Zach provided exactly the technical…read moresolution we needed in a timely, efficient and "people first" way. I'd recommend him for anybody on a budget needing business-class IT service.

Zach's customer service was top-notch. He was willing to work with me with a simple but relatively…read moreurgent request, reaching out to me to talk and iron out all the details, then provided an estimate that exceeded my expectations in terms of delivery time. I'm very satisfied with my experience. Thank you Zach!

I maxed out the space on my Dell PC hard drive (Inspiron model - all-in-one). I was not able to…read moreadd any more programs or applications to the computer, and thought I would have to buy a new computer, even though the one I owned was otherwise running fine. Chris was able to swap out my old hard drive and install a new larger hard drive in the computer. I have tons of space available now and can add any amount of new programs and apps. I have been operating the computer for more than a month and a half now, and it works perfectly. Northampton Computer Repair did quality work at a very reasonable price.

Chris saved my laptop after I spilled seltzer all over it. I'm relieved and appreciative--and a…read morecustomer for life

Very helpfull and on time. Took care of problems we had for awhile and couldnt get on our ownread more

From the owner: Hardware and Network Support. Home Automation and Security. Cloud Integration & Data Backup…read more Informalities Systems Configuration. Personal Technology Best Methods and Habits

Great store. Fixed my laptop for a very reasonable price. Highly recommend. They even stated open a…read morefew minutes past closing so I could get my laptop before the weekend.

Great service! I purchased a refurbished laptop 6 weeks ago from LeftClick; the staff person who…read morehelped me figure out what features would be most useful to me was super-helpful (raised pertinent questions, and guided me in those areas where I didn't have knowledge). A couple of days ago, I had a problem with the laptop; LeftClick took it in right away, fixed the issue (turned out to be a small issue) at no charge, and the laptop is again working great.

The organization is abysmal. The owner is self righteous and opinionated. (And not in a good way.)…read more The garbage he passes off as retail goods are of a generally poor quality, and marked up past new prices. (Even for things as simple as a USB cord.) I'd rather buy anything that he sells anywhere else. Yes, even eBay.

Owner is amazing! Such a nice place if your looking for anything old! iPods, suitcases,…read moretypewriters, old phones, cords etc

Wes is very knowledgeable and also very kind and helpful. We brought in a 25 year old Dell which we…read moreneeded for old programs and it was dead. They got it going again and that was two years ago. We bought a printer there in order to support a local business. They are not always easy to reach, but we have been very happy with the service.

Bought a refurbished computer here because my current PC could not accommodate Windows 11. Pricing…read morewas fair. Online reviews of this business were mixed, but I gave it a shot. When I was told the contents of my former PC had been copied and all was ready, I picked up the "new" computer. Once home, it was clear that Windows 11 had NOT been installed. An email to the business over the weekend was quickly answered, and it was clear they were eager to make things right. They did, but, for me, it involved multiple trips of 1/2 hour each. P.S. And one time, they were not open when they should have been.

I've been suffering through a chronicly dying iPhone battery. The tech replaced the battery on my…read morephone with one that was much better, and he had it done within a hour. The owner and staff are kind, funny, and obviously care about each other. I have nothing but good things to say about Dan, Chris, and Lindsey.

Second time they have bailed me out. My apparently dead iPhone 13 was resurrected from the beyond…read more Thank you! Very professional and thorough. They give great advice on future purchases.

Came back for a screen repair with Jasmine's help. After a few years of Cracked Solution fixing my…read morephones reliably, I'm grateful they're a 'fixture' here in the Hampshire Mall. Right outside the Fun Hub Action Park, you can find the Cracked Solution kiosk where the staff will meet you for a scheduled repair. As a note, I'm finding a bunch of increased prices for technology, so returning and fixing my old tech is taking more priority than it had before. This includes old phones, which do support some of the latest operating systems that you can install yourself along with security updates. Older phones are still closer to entertainment devices like iPod Touches, too, including web browsing, calling, headphones, and other features that compare to desktops and laptops by having HDMI video out via USB hubs, and USB keyboards. Jasmine remarked on the build quality of the S10+ she handed back to me, which I appreciate. I am only admiring the fact the last 10 years of phone still come in very large data storage sizes, they just need software updates, and a ten year old phone still feels pretty advanced compared to most of the generic fifteen and twenty year-old phones. Jasmine arrived, was prompt, and fixed my phone in less than an hour despite such the fine screws, glues, and maintaining or replacing waterproofing adhesives for my phone. The phones of western MA are in good hands--at least, those hands fixing your phone after we drop them. She even had a spare screen protector that fit my phone.

I thought I would have to have the port replaced on my old I-Phone SE at best or buy a new phone at…read moreworst, but Jasmine just cleaned out the port with tweezers! Then she replaced the screen protector on my phone and my husband's as well. I feel like I have a brand new phone! Magic! For an unbelievably low price. Thank you, Jasmine!

I made one of the most important purchases in my life here--a Printer--after I had so many issues…read morewith my HP that you'd think it was infected with the STUXNET virus. Printing is so underrated, when it is critical for record keeping, advertising fliers, and paperwork filing. In fact, it might have been cheaper for me to buy a printer and then take it home instead of use the kiosk--but Staples DID have the self-serve print kiosk and I had no time to decide that day. In fact, this here Staples even had a Party City department that helped me save money on helium for my child's party. And I was lucky to meet kind community here, too. So, Staples regularly has sales on printers and the day I went for a printer and helium tank (Staples: That was easy) was the day I got both at a fair price. The sales agent I met helped me get the tank, and before I left, another customer had provided me one of the two coupons from a sheet that was just the right price to save me $10 on my tank of helium. My Canon printer was more than 20% off, which covered the four year warranty I purchased through Staples as well--after my last $300 printer going haywire in less than four years, I'm not about to take these purchases lightly. The sales agents were kind and helpful as I needed to make two purchases, given the timing of finances. I had no idea Staples offered warranty for their products, but they do, thank goodness. From what I know, Staples may be nationally known, but has its central offices here in Massachusetts, so they're local. I think that's why they took care of so many different aspects of daily 'staples'--journals, binders, printers, chairs, celebrations, and a busy print office since Collective Copies had to move out from Amherst center. Things definitely seem to be odd in the world of merchandising, though. Amazon sold a box of 12 Sharpie Gel pens for $9, whereas our local Staples had the price at $20. This reminded me of how Larabars, a fruit and snack bar, can no longer be purchased in large sizes at BJ's, a local brand, while Target or Walmart still stock them in 20 packs. You may pay a bit more in some places of Staples, but I love my Uniball pens and I would rather support Staples who stocks them than Amazon. (Uniball is also missing from BJ's.) Staples likely knows what it's like to be at the front lines of paperwork demands and keeps the supplies we need as customers handy for an emergency. Thank goodness-that WAS easy!!

I had a small binding job that would probably take less than five minutes using Staples'…read morespecialized tool. The staff member was too busy typing on his personal phone to attend to his growing line of customers. When he at last he returned to his work-station, he projected a borderline sarcastic and offensive attitude. His surliness was not only directed at me, but also to the customers before me in line. When my turn arrived, he informed me that the job would be done in an hour or two, so I returned in two, but the job was not completed. He then said that the job would probably be done tomorrow. 23 hours later, I phoned the store to verify that the binding would be ready, The phone system provided me with a long and time-wasting advertisement, followed by the system putting me on-hold for a little over five minutes, at which point I hung-up. (On a previous visit, I noticed that a staff-member did not answer a persistently ringing telephone,) It is clear to me that Staples in Hadley M.A. has a managerial-level failure in the area of recruitment and supervision. The quality of staffing has been declining at a steady rate for several years, and this needs to be addressed at the district-level.