Dirty hallways, roach infested buildings, cigarette butts all over the common areas. The hallways look they haven't been power washed in years. I been here a little over a month and hate it. read more

Terrible management. When they say there going to call you, they never do. I had an issue with parking and went to the manager in February. I was adding covered parking and the manager gave me my spot to park in. He never did his part and my vehicle was towed. After paying $356 to get my vehicle, I complained to the manager. I found out that my vehicle was never registered to park in the complex. At this point I had already lived here for a year and a half. No reimbursement for the towing. Not even, so sorry. Another issue was when they were painting the outside of the complex and the painters moved all my items on my balcony and stole 3 of my plants. I live on the 3rd floor, no one could just walk by and steal them. Management did nothing. Save yourself, move somewhere else read more

So far, so good. Virtual showing and application process was smooth. Feliciana answered many of my questions and addressed my concerns prior to signing my lease. They were able to accommodate me being a disabled veteran. Ki was helpful in meeting me upon arrival at Parallax and providing me with my lease and giving me a brief tour of the grounds while answering all of my questions. Again, so far, so good. I think I'm in good hands. I will keep you posted as the seasons change. read more

Update: finally got a response to a rent reduction. They offered $200 off 1 months rent that's it. But in return I have to take down my review and put up a better review. Umm no. Keep your $200 I'm not letting anyone be tricked into this place. read more

Parallax @ Georgetown Apartments - Bedroom that's unusable - Apartments Near Me - Georgetown, Texas

I moved into this property in September of 2020. No issues until this December. Then the complex shut off everyone's water for days without offering any alternatives or compensation. I have two small children, so being somewhere without water for longer than a few hours is just impossible. The office has handled the whole situation with avoidance. When I tried contacting the regional manager Richard Dominguez, he gaslit me and offered to let me break my lease as a solution. I highly suggest renting an apartment that is not affiliated with BH Management. read more

Parallax @ Georgetown Apartments - News article that went along with the news report - Apartments Near Me - Georgetown, Texas

We didn't have electricity in our living room in our 1 bedroom apartment for the entire 12 months we were here. Maintenance came over 10 times to try to fix it but could not. On our last month maintenance finally told us that it's a wiring issue and that they will have to wait until we're out because they will need to tear up the wall. We have asked for discounts since this is a violation of our lease and they would not do it. They would not offer anything except that maintenance would keep coming. BEWARE of this place, we had to spend 12 months with no working electricity, fan, and outlets in our living room which is a major part of living in a 1 bed room apartment and quality of life. This place will not discount at all if there is an issue in your apartment, and will not fix it until your gone. Beware of this place! read more

Hi y'all! I've been getting a lot of messages about my post and I wanna help y'all out. The people working here are usually nice, but the management is the real problem. It's a lot of smaller problems that add up. Feel free to message me with any questions! A lot of my friends live in Georgetown and love where they live! read more

First, I must say the only positive this property has is it's location. In regards to the property, it has deteriorated significantly since 2020. The management is lacking basic professional skills and must wait on corporate to do basic maintenance, answer questions and paperwork. When trying to contact the office you will have to wait days in order to get answers or even someone on the phone, when in contact with to them they're unhelpful and will lose documents previously turned in. The maintenance team will do the bare minimum on calls and the issue that is requested to be fixed usually breaks again within the week. The property amenities are dirty and unusable. When confronted with the lack of professionalism and issues outlined by tenants management will hide behind covid because it's the easiest excuse available to them. I would strongly suggest looking at other properties before considering any of the units here at parallax. read more

The only positive I can note is that maintenance is fast and friendly. Always a pleasure dealing with them. I can't say enough awful this about this complex but my focus on this post is really the gross negligence and lack of accountability on managements part after February's winter storm. First of all they claim no fault. It is absolutely their fault. The cause of the flooding in my apartment was caused by a break in the outdoor laundry room pipes in the unit above me. Anyone who lives here knows the doors on our laundry rooms are CRAP and fly open without even a breeze in the air. As above mentioned my apartment flooded so horribly that the construction manager came in and marked every single wall for demolition, meaning my home is completely uninhabitable. The office agreed to allow me to break my lease, they called me to get my move out date and I returned the call the next day with my estimated move out date. Yesterday, March3, I walked into my unit to find every single wall gone and my belongs poorly covered in plastic. The entire place was gutted. The construction crew leader was incredibly apologetic as explained that the day before, March2, they were told to enter and gut the place with my things still inside. I called the office absolutely beside myself with what I walked into and they had the nerve to try to blame me and claim I never gave them a move out date so they just entered. This was an epic fuck up on their part and I am disgusted with how the entire situation has been handled. I will make sure that they answer for this. Unacceptable. read more

I've included a picture saying that you guys plan to process our request. So far our experience is that we hear from you 3-7 days after informing you of the same issues and they are yet to be fixed. So this is a new approach to hopefully get the problems in our apartment worked out. With the exception of the 5th picture, all of these have already been reported at least once to the front office. Pictures are in order 1. Dead house roach. We see at least one of these a day and they were here when we moved in. Typically you guys spray one time after we ask 2-3 times and they go away for a week and then come back. Yet to be eradicated 2 and 3. Dry wall behind our washer/dryer and in our guest room that is yet to be replaced. I'm aware the ice storm was an unprecedented event, but it's now been 4 weeks since this was done to our apartment 4. Mold on our washer side from the dampness and incomplete washer dryer room repairs. We received your email today that all washer dryers were reinstalled with the exception of ones with missing parts. Congratulations,  I hope this does not mean you will not be coming through to fix the structural damage. 5. Screen shot of your confirmation to fix our issues from 11 am this morning (still haven't heard from you) This is not intended to publicly humiliate you, we have tried the systems you offer (email, phone, text) and it is clear the necessary parties are not receiving the issues so I'm hoping this reaches them. read more

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I have been living here for about 2 months and had no complaints until recently. I have ants all.over. my carpet. Anything I leave on the floor is covered in ants. They started crawling on and biting me in bed. I have called the office multiple times and put in several maintenance requests and I've heard nothing back. We pay monthly for pest control, I should have AT LEAST gotten a phone call or an email letting me know how and when they were going to fix it. So far it's been 3 days and I've had no communication or resolution from management. Needless to say, I'm less than thrilled with my current living situation. read more

By far the worst apartment complex I have ever lived in. Parking is a joke. You will almost never get a real person when you call. I've called corporate multiple times, they don't call you back. Have not had water running water to my building for over 7 days now. They turned the water on knowing they had not fixed a leak in my apartment and flooded it again and when I asked about who was going to replace my damaged furniture they told me to call my renters insurance even though they are the ones that Intentionally flooded it. During the big snow/freeze nobody bothered removing any of the ice or snow off the sidewalks making it safe to walk on nor did they even bother putting out any salt. After being without water for over a week they still have not provided anyone with drinking water but said we could use the pool water. I asked about getting out of my lease since they can't seem to remotely care about the residents or their well being and provide some drinking water and I was ignored. There are better apartments around here that truly care. read more

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Overall I would rate living At Parallax a 3.5/5. I moved in right before the start of the new year and have been satisfied with my overall experience so far. Parallax has been under new management since August and I can say Clarissa at the front desk and maintenance have been really kind and helpful towards any problems/questions I have. These apartments are located in a pretty quiet area but not too far away from the city with still plenty to do around the area. So far I have enjoyed using the 24 hour gym and the business center and valet trash service. There is also a dog park and pool, that I have yet to use. The two bedroom apartment I am currently in is pretty roomy (and not too badly priced) with a modern-looking kitchen, Nest thermostat, and vinyl flooring. The cons to living here are that the walls/flooring are unfortunately thin, and noise from footsteps, music, etc. can be heard. The business center is also only open during the front office hours. read more

Twas the night before Christmas and all through the lot Many cars were visible, but mine was not For just a moment I had left it alone To gather some goods from my third-story home Some pie for festivities I was to enjoy But without my car I could not deploy The apartment office had called for a tow-- The spot was not mine, so the car had to go Understandable I suppose--yet if they had waited just a minute Their precious spot would have had nothing in it Instead for three days I went without A convenient 4-wheeled way to move about And an office that would not speak to me So that my car, earlier, I could see In fact, not until I wrote an angry review Would they deign to bring me into view But I thought it was over, finished and done I could move on with my life, they their business could run Until time came to renew my lease So one of their few sources of revenue would not cease (For at this point population was low, As prices went up, our neighbors would go) We asked to move to a monthly routine For, to buy a house we were keen "That's fine," we were told with smiles so wide "Let's grab your file, take a look inside." So I told them my name and apartment number, And watched those smiles turn to faces like thunder "Oh, it's you." They said, with tones so snide, Obviously this would not be an easy ride. And only now was I duly told That we were to be tossed out into the metaphorical cold Our little home had been let anew We would have no opportunity to renew With empty domiciles to the left and right Where new denizens could easily alight Instead we were to leave post haste By the end of the month, with no time to waste Blacklisted for a single review written about Christmas Eve And one of their few sources of revenue must leave If they don't want my money, there's not much I can do By their choice, our relationship is through read more

I am a realtor and have clients that were interested in living here. I went into the office to speak to a leasing agent and she said they would waive the administrative fee ($150) and application fee ($50) for my clients. She also insinuated the monthly rental was negotiable and her manager would be wiling to negotiate this amount. I went back a second time to speak to the manager who had a very insincere, cold stance and said that all of the above was not true and there is nothing they could negotiate. She could care less about what I was saying and didn't do anything to make things right since her employee lied to my face. This is not a place I would recommend for my clients if this is how you are treated before you even move in to the community. read more

No stars for this dump but I had to add one to post! They literally are the worst apartments I've ever lived in and so glad I'm moving this month. Could never get a hold of management,maintenance was literally the best thing at the apartments until the snow storm it's like they could never be found. I still have a maintenance request open from March :) The staff never answers the phone and they charge you rent and then charge mystery fees after you already pay. Just ghetto! Trash everywhere and the dumpster looks like a bunch of homeless people live there. It's not a nice place at all as when I first moved in it was pretty on top of things. During the snow storm we didn't have water for an additional two weeks on top of not having working washers and dryers which were still damaged and the dry wall is coming apart still because they NEVER truly did repairs. The pool is dirty looking and I doubt they ever clean it. I've been living in my new place a whole month early just because I was over being at that dump. Don't move here!!!!!!!! Can't stress that enough. It's cheap for a very good reason. Would never recommend another living soul to spend their money there. read more

DONT MOVE HERE! This place is horrible! First a positive note, the maintenance people are AWESOME, I can't give them enough credit, you just mention a problem and they are on it and will do the best to get you taken care of. Now the negative, the management changes like crazy. You will never get a live person on the phone and waiting for a call back from the regional manager is like asking for a winning lottery ticket. I have been here for 6 months and the gym equipment is always broken and the gym area is very poorly maintained. They closed the pool multiple times this summer for no reason. Parking is a joke, if you get home after 6:30 be prepared to park in front of the office and walk to your apartment. They allow all sorts of work vehicles to be parked here taking up all the spaces refusing to start a permit system that would stop the problem. I literally watched people leaving on vacation with their friends park 5 extra cars here and leave for a week and the office didn't care. I still haven't been given a covered parking or a storage unit but I'm still getting charged for it. Now the big freeze, they shut the water off for a pipe break, week later still no water. They keep making excuses about parts or plumbers and stuff like that while not caring about their residents at all. The manager came and spoke with me and was really nice but end result was another day with out water and a apartment flooded for the second time in a week. Trash service is a joke, they don't come on Friday or Saturday and the area where you do take your trash is not user friendly and ends up looking like a dump at the edge of the property but I do have to say the people that do pick the trash up are super nice. All and all save your money and go somewhere else, the apartments themselves look great but between the managements follow through, parking, all complaints fall on deaf ears, etc there are better places to stay here in Georgetown. read more

Unfortunately there's not an option to select zero stars. Went 12 days without water and was told by the incompetent people manning the office that I should "just deal with it" and carry a bucket of water up three flights of stairs from the pool across the apartment complex to be able to use a toilet. Still waiting on an answer back from the office about when someone is going to come by here and clean up my trashed balcony full of my wall that was torn out and the plumber's personal trash they decided to leave behind for me and to fix the blinds they broke off of my door in the process. Maybe they'll rectify the situation when they finally come by to install my washer and dryer after being without one for over a month. read more

I lived here for two years and I loved it. The buildings and property were well maintained and it was always super quiet. Any maintenance issues we had were fixed within a couple days. The staff and maintenance are nice and helpful and I didn't want to leave! read more

I've lived here since the complex opened and have enjoyed my time and have had a good experience with the management (that unfortunately has high turnover.) The units are nice on the inside for what you pay for, vinyl wood flooring, tile backsplash, etc. I should mention that this was the first place I lived away from home and for a college student, I found the units way nicer than anything I would be living in on campus for about the same price. I initially lived in a second floor unit, but we went ahead and moved to a first floor after the first year due to a hellish experience with a bitter downstairs neighbor that felt disturbed by the most normal domestic noises such as soft footsteps and the flushing of a toilet. It's not the complex's fault that this lady was a psychopath, but be warned that the units do have pretty thin walls--I can still hear my next-door neighbors if their voices are raised, but I'm not easily bothered by this. My only complaint about the complex as a whole would be the loose pet policy. This complex does not discriminate against large breeds, which is wonderful (I myself own a German Shepherd here), but unfortunately they also don't discriminate against untrained or unruly dogs on a case-to-case basis. The dog owners on either side of me and above me have all failed to train their pets, which results in a mixture of intense annoyance with barking and frightening encounters when I pass untrained and unsocialized large breeds that snarl aggressively. Again, the irresponsibility of the tennants does not really have anything to do with the complex itself, but I wish the managers here were a bit more strict about screening pets for behavior issues. It's this reason that we have decided to move to a new home this spring, but we have enjoyed our time here a lot. If you are not easily bothered by noise and are looking for a place to live alongside your furry friend, I highly recommend Parrallax. For the price, it's a nice setup, especially if you can get a first-floor unit with a yard as I did. read more

I wish there was a 0 star option...... They responded to my review to act like they cared stating they would be in contact with me. Guess what!!!! Nothing, no email, phone, not even a letter. Shows you the true color to this trashy and terrible complex. Less than a month to go and I can not wait!!!!! Worst apartments I have ever lived in my entire life!!! I would choose my dirst hole in the wall ghetto shoot out apartment over this one and pay what these chumps are charging rather than live here. read more

Do not live here. They do not address anything I ask or even respond at times. Manager even rolled her eyes and walked away and walked into my 5 year old and didn't say sorry. They have not been helpful and have been rude and mean and in my opinion- they have not addressed safety issues I brought to their attention. When I politely told assistant manager a wrongdoing that occurred she told me speaking up " would cause problems" and was very rude and even in my opinion, "vindictive" They are so shady and it's like high school here, they are mean to some and nice to those they choose or can't get away with. I came to use their phone to call bus office while waiting for bus at beginning of school year and they told me "no they don't feel comfortable and they're rather not" printer never seems to work and they don't respond to my emails regarding safety or pet safety. They don't seem to care if my pets safe. Made me take down lattice I had up for a while and not my 5 pound puppy can get out and washer dryer is outside. It's awful during winter. They have no limits to how they treat us they will completely disregard fair treatment and misuse their power. There's vandalism here as well. I didn't know that this kind of behavior still existed. They do what they can get a way with, it's sad. read more

We love living here so much I feel like I am on a perminent vacation with all the wonderful features , resort style living etc... We love the entire staff in all areas from the managers to guys on the maint crew, Kudos to all .. I cant say enough about them as people and amazing service... Love that we always have community events that gets us all together in a common bond. I moved from another state to move here and I love it even more than my own house I use to own. We will be here for many years to come, Parallax and your staff are a CLASS ACT! read more

As a visitor, this place is dangerous. They tow cars without warning and there is no signage anywhere on where a good place to park is. They just say don't park in certain places but it's impossible to know where those places are. Zero stars if I could. read more

First off old Management never had an issue with. I was transferring apartments in complex and change of management was happening with NO notification. I was told I had a first floor with yard for same price paid on current Apartment. This was on 12/6/18, it is now 2/7/18 and have been told no deposits for transfer, price would be what I am paying now, and that date was 2/12/18 to move. All that has been back and forth with new management I had paperwork, emails, and so forth I gave to new Management and still nothing done. Only more deposits needed, told would get email, and no one responds. I explained this to 6 different people in management and all stood dumbfounded with no help. New management told me they had no record of this, went to office on daily basis and told we will email you when we get paperwork and nothing done. 5 days before moving with no lease, no help, and management with no idea of what they are doing, I stayed in same apartment to have a place to live. Now 4 days before move I finally have a lease signed, still trying to charge me late fee ( which was paid and funds not transferred from management), and nothing done for constant headache from property. I recommend anyone who sees a BHmanagement at apartments run!!! Run and do not mess with the incompetence of this company. read more

Great amenities, terrible staff. If you enjoy taking your renters bill to the staff every month because there are multiple errors with your bill, this is the place for you. I have a monthly ritual of going to the staff the first of every month because I am overcharged every month and they are incapable doing basic accounting. Stay far away from this place: unethical practices, contract violations incapable management read more

These most disgusting excuse of an apartment complex. This corporation only cares about on thing....MONEY! Once you sign the contract....good riddance! I would not even recommend this to the homeless. read more

I've lived at Parallax for almost two years now and I love it! Maintenance is amazing, they always take care of any work orders I have either that day or the very next, they're always professional and very nice. The office staff is super friendly and take care of any concerns I have quickly. I love the package lockers, especially since I order from amazon all the time, and the pool is so pretty!! read more

STAY FAR AWAY FROM THIS PLACE! YOU HAVE BEEN WARNED! I got toed on Christmas eve!!! I have a car port and I parked to a known unused space next to me to move Christmas groceries and presents to my other car so I could go to family's. Went upstairs to grab more presents and groceries, and not even an hour goes by and my car is gone! I talk with management and they said "so sorry this is our policy" I even offered to pay for the spot if they could help me in some way. no dice. mean while I have to wait 2 weeks to get paid again so I can get my car out for 250 + 29 per day It sits in the toe companies lot. These people have no heart. Not to mention I constantly smell people smoking drugs all the time. I have call the police several times because of various disturbances and I worried for the safety of my fellow neighbors. read more

Not a great place to live if you have kids. You can not walk through your apartment without your neighbors complaining. Everything in these apartments where built to fast and very cheaply. read more

Update to previous review : I have seen a decline in this complex over the last 6 months! Management staff has completely changed and not for the better. They don't follow up and on several occasions have been very condescending! The amount of dog feces and trash around the complex has increased significantly - noise levels increased - when brought to the new office staff answer is we are sorry and call the courtesy officer!! Last I knew they don't address trash and feces issues!! Things have been removed from my apt door (wreaths etc) and nothing done . I feel for what you pay in rent-these basic things should be addressed- they use to be read more

Please save yourself the troubles of NOT MOVING HERE. The neighbors and community are awesome but the staff and management are trash. Got put into collections wrongfully due to staff losing paperwork and lying. The staff withheld packages from me that I ordered and thought they were stolen. They will put notes on your door for everything they can. The washer and dryer is outside and they will write you a note for having a basket out while doing laundry. If you don't want laundry items outside don't put the appliances outside in the first place. The dog park is a safety hazard to the animals. Cigarettes and holes all over the place. Everything is cheaply made and will break very easily. If you live on the first floor your balcony will get destroyed with leaves and grass from the lawn maintenance people. Me and my husband are so happy to be out of this place. If you like to be harassed and bullied move here! read more

Stay away from these apartments due to disrespectful and discourteous residents. No peace or tranquility living since March 2017. Residents need to be fined when multiple complaints for repeated & repeated noise complaints due to thin walls and poor craftsmenship of buildings...... :( read more

1. Move-in - apartment was not ready 2. Poor sound proofing walls. Sounds like someone is bowling upstairs- not happy about that 3. Dogs constantly barking - can't enjoy my balcony because the dogs start howling 4. Scenery - beautiful and peaceful 5. Amenities - Pool is excellent - spacious and peaceful with great barbecue pits, gym is okay (needs free weights) and free Starbucks coffee is good (need more convenient hours) Doesn't open until 9am - most people are at work by then and on Saturdays not open until 10am - most people have had their coffee by then 6. Pricey for poor sound proofing 7. Staff - friendly read more

The rooms and amenities are excellent for the price, in terms of both quality and square footage. I've been here for a couple weeks now, and very pleased. The staff have been courteous and helpful, as well. Particularly Traci, who was the very first person to greet me when I walked into the lease office on the first day, saw me through the whole process of applying, and continues to go out of her way to make sure everything is going well for me. The pool and Starbucks coffee machine are great social focal points in the community, too. read more

This property is underwhelming. I live in the smallest floorpan and it's just one big rectangle. The draw for this place is the vinyl wood flooring and kitchen backsplash. It's a great first apartment and if they weren't raising rent, I would stay. For what they charge, you can find a lot more square footage and amenities at other properties. read more

If I could give the place negative stars I would. Management is a JOKE. No one in the office knows what is going on. On the rare occasion you ever ask about a missing package the front office acts like you're speaking a different language. The A.C. in the apartment only had to be "fixed" 9 times in a year. If someone in the office says they will call you back, THEY WON'T. Lol at the lease agreements. If they tell you x,y,z will be refunded at the end of your lease, you will never see that money. I could go on, but basically don't move here. read more

Gd location . I have sent 4 emails complaining about dog poop all over . Trash junk on patios and no response at all . You put in a maintenance request it might be done in 2 weeks. The new office staff is not that helpful . And people are just getting bills saying they are delinquent with payments when you have already paid . The office staff says it's a third party vendor ?? What vendor ? For what ? It was not on the bill that I paid down to 0 on the first of the month. Yet you tell people they are delinquent ?? The speeding is horrible . The pool on the weekends ??? Good luck trying to use it It is so packed read more

These apartments are made so CHEAP! I have a 3 bed/2 bath. i do love the floor plan of the apartment and the balcony size, but other than that the cheapness of these apartments outweighs the few perks about this place. I can hear my neighbors below us and beside us all the time! literally i can hear their whole conversations as if they were in my actual apartment! Also every time we have to call them for maintenance we are accused for being at fault all the time! These apartment prices run lower than most out there but for what you are getting you are better off going somewhere else. read more

I loooooooove it here!! I visit my mother almost daily and she has lived here for over 10 months. I was sitting at the pool yesterday when the manager came out and offered us all at the pool Popsicles.... It's the little things!! The entire staff is always really kind to me and my mom too. My moms move in was a little bumpy, but I assume it is due to the new build?? No clue, but anytime she has needed anything they always are there.... Just a really nice place all around. Is everything perfect? Nope... But, there is a big difference lately. Love it for my mom!!! read more