I have to share this story! Last week, I was driving from Chicago to Kalamazoo to meet my GF so we…read morecan drive up north (I was going to surprise propose to her there that evening but she did not know). On my way to Kalamazoo my car started giving me trouble and I got really stressed. Long story short I stopped at R&M not only were they SUPER NICE, but they gave me a free quote ... told me I don't need to spend that kind of money (WHICH IS UNHEARD OF) .... instead they did a quick work on the car AND TOLD ME IT'S FREE ... by far the most incredible experiences i've had of customer service at any place let alone a body shop ... I live in Chicago but I with all seriousness will consider driving 4 hours to Kalamazoo if I ever need any major work. HIGHLY RECOMMENDED.

I didn't have to wait at all. He took a look at it, figured out what was wrong, and fixed it for…read moreme. They have great customer service and I appreciate The work you did on my car. Thank you.

Service request-paint repair Quality of work-excellent…read more Value-reasonable cost Found people to be easy to work with(especially being a woman) Honest Kept word Dependable Stood behind their work Would return in a heartbeat if needed more work Offered honest suggestions

Terrible service, communication, never finished job…read moreRecommendation goto a local family own business help the community instead of these companies 0 STARS

Back for my second time. Scope of work was laid out clearly…read more Pricing options provided. Selection made and work done in a timely fashion. My auto was MB S550 with much front end damage from a deer at 70mph. Work was done as timely as it could be with supply issues. Most happy with the outcome. Second time around, complete paint job to a 2011 MB S550. Paint, clear coat, with touch up work. Again, Nice Job to Ryan and his crew! Shout out to Brooke in the front office for keeping me up to date along the way.

From the owner: The fully certified and dedicated team of professionals at Rushmore Auto Body, LLC provides…read moretop-quality auto body repair and detailing, accompanied by exceptional customer service. We understand that car ownership is as challenging as it is rewarding, and we want to help you care for your vehicle in a way that is both accessible and affordable. We have been working with vehicles of all kinds for years. Our vast experience has allowed us to develop a keen eye for detail and knowledge of the best methods and techniques in the industry. Our state-of-the-art equipment, transparent pricing, and unbeatable customer care have made us one of the best car body repair shops in the area. Service areas include: Kalamazoo, Vicksburg, Battle Creek, Schoolcraft, Richland, and the surrounding areas.

This place is one of Kalamazoo's unknown (to me!) gems…read more Recommended by our guys at Master Mechanics (thanks, Jammin!), Straight Line Auto Body is the real deal. We had called first to ascertain availability, and were told we could swing by this afternoon for a look and quote. When we got there, Dan came right out and started working on it! What we thought was a potentially major problem was easily and inexpensively handled...QUICKLY! Dan is knowledgeable (has worked in this field since he was a teenager!), personable, and fast. I had no idea an auto body place could be like this. Highly recommended!

From the owner: Straight Line Auto Body LLC provides auto body service and repairs to the Kalamazoo, MI, area.read more

My car was fixed but they left a seat best unbolted When I returned it to be fixed, after calling…read morefirst, one of the office staff took it to the back and then brought it back out to show me how the seat belts worked. She then pulled the one that was unbolted, while I explained again what the real problem was, only to discover the belt was not bolted to the car. Better listening skills would have helped rather than the assumption that I didn't know how to work a seatbelt. 02-10-20200 Ok. They redeemed themselves! Had to go back cause wiper stopped working. Prompt and attentive service and helpful explanation saved the day. Thanks Gerber!

I appreciate the manager taking the time to reach out and show empathy. Although I ultimately had…read morethe issue resolved elsewhere, it's reassuring to know that management cares about customer service and is willing to address concerns. I normally would not have complained, but this situation has been ongoing for quite some time. The original problem began after a tree fell on my truck while it was parked in my driveway, damaging the hitch system. Later, my truck was rear-ended, and the hitch stopped working properly again after the bumper was replaced. After multiple repair attempts, the issue still wasn't resolved, which led to understandable frustration on my part. Fortunately, another technician was able to diagnose and correct the problem within a matter of minutes. While I wish the repair had been completed correctly sooner, I do appreciate management's willingness to listen and follow up on my concerns.