Greg and the crew were so great to work with. They did a fantastic job on my 2023 4Runner. Was hit…read moreby a deer. Estimate was quick and thorough. They worked quickly with insurance and had me in and out in a week and a half. Original Toyota parts were ordered beforehand and ready to go when I dropped the vehicle off. Could not be happier and highly recommend.

I have had car serviced at Petersen (both using insurance and not using insurance claim) and was…read morevery happy. Fair pricing, timely communication and quality repairs. These are good guys when you are in need. Was lucky to have them close by.

Won't find better work in the area! Always so pleased with the work Quality Auto Body does, and the…read moreowner is great to work with!

Honesty, quality and workmanship the best . You won't be disappointed with this repair shop .read more

We've taken multiple cars to Southern Michigan auto body and they've done a wonderful job. One of…read morethem we had issues with the insurance company. Greg helped out with the issues and really puts the customers first. If we have any misfortunate mishaps I will not hesitate to take my car to Southern Michigan auto body vs any other auto body shop in Battle Creek or Kalamazoo.

Unprofessional!!! Slow af!!! Returned my car is worse shape. Horrible. Do NOT trust this clown!!!read more

The only reason they get 2 stars is because the do do great body work. We had them fix our suv…read moreafter a deer hit back in Feb 2019. Work was great but the car was not washed or swept or vacumned out before being returned to us. However my biggest problem is they failed to install a boot properly which caused water to get in and mess up our door locks, we had to take our car to the dealer to finaley get it fixed (we thought the problem was in the computer) at a cost of $250. We went back to the owner and we were told "not my problem" its been 6 months so he would not accept any responsability and refused to even split the bill. Needless to say he will not be getting any more of our business.

I wish I could leave 100 stars. I had a unique situation with leaking seam sealant in the hatch…read morearea of my SUV. I brought it in to this shop asking for help. They tried a initial remedy that ultimately did not completely solve the issue. I called back and they fot my vehicle in promptly for a more remedial solution that took several days to complete. So far I havent had any leaking. The amazing part of all this was the cost of this work. I will not reveal this because I dont think it would be fair to others expecting the same. But you can be assured no other shop could come close... I cannot spread the word for enough about the integrity of this shop and especially Jake! You guys knocked it out of the park!

Professional, reliable, and excellent service. Shout out to the staff and Randy!…read more Also, they provided a loaner car while repairs were progressing. Above and beyond my expectations. My first stop for auto body repair will be D&A from now on.

Jim and co. are amazing. I called to see how soon I could get in for an estimate, and he got me…read moreright in. He met with me personally, walked through the estimate with me and took the reins in connecting with the insurance company. He was a joy to work with and I look forward to continuing to work with him!

From the owner: Auvil Autobody, Inc. provides Collision and Auto Body Repairs, Dent Repair, Auto Painting and…read moreUnibody Frame and Structural Repair to the Augusta, MI area.

I have to share this story! Last week, I was driving from Chicago to Kalamazoo to meet my GF so we…read morecan drive up north (I was going to surprise propose to her there that evening but she did not know). On my way to Kalamazoo my car started giving me trouble and I got really stressed. Long story short I stopped at R&M not only were they SUPER NICE, but they gave me a free quote ... told me I don't need to spend that kind of money (WHICH IS UNHEARD OF) .... instead they did a quick work on the car AND TOLD ME IT'S FREE ... by far the most incredible experiences i've had of customer service at any place let alone a body shop ... I live in Chicago but I with all seriousness will consider driving 4 hours to Kalamazoo if I ever need any major work. HIGHLY RECOMMENDED.

I didn't have to wait at all. He took a look at it, figured out what was wrong, and fixed it for…read moreme. They have great customer service and I appreciate The work you did on my car. Thank you.

I went here cuz I was hit by a drunk driver. Shelly and Jake were awesome. They kept me informed on…read morehow the repair were coming along. My car when I got it back looked brand new. I highly recommend this place.

Nobody should have to wait over 2 months for repair on their vehicle. Initially I was informed that…read moreit would be 2 to 3 weeks from the day I dropped it off, well, ....that turned into 4 to 6 weeks. After 2 months and an additional week, My 2024 Dodge Durango is finally completed. As I check in, the receptionist misinforms me that I owe the $1000 deductible of which I remind her that she said to me I wasn't responsible for after calling Progressive the day I drop it off. You may want to read notes before advising an already frustrated customer. Also , don't ask a customer to sign paperwork for a vehicle I haven't seen yet. I was finally given a rental car 2 weeks ago on the shops dime after asking for one due to the shops errors on my car due to the damage on my car wasn't assessed properly. Never again will I use a "Progressive Insurance " body shop provider. A serious bunch of waste of my time.... I dropped my car off October 27th and now picking it up December 31st... still waiting... after 5pm. Oh.....now an UPDATE... just now I'm told they can't get the liftgate to work due a programming issue and now I have to wait until the Chrysler Technician comes again to fix it... which won't be until Monday January 5th supposedly?!?!? I walk into the door entry way to wait and vent by myself and I'm told to wait outside as it's a place of business and my language isn't appropriate?!?.!!!! What do you expect from a customer Mitch when you tell them to come and pickup their car saying it will be ready and then arrive and find out it isnot ready?!?! And we talk outside and you have the audacity to try and gaslight light me by saying " I put pressure on you by calling frequently to get a status updates?.."" how is that my problem?!?? Dude I'm the customer... as I told you a few weeks ago just give me a date as to when it will be ready?? I would have not been happy if I was told not until January but I have the rental car and I could have dealt with it... the problem I had this evening was showing up this evening after being told to come and pickup my car. Don't work on a car while the customer is waiting. Don't give someone a date of pickup if you're still working on it. Everything was fine up until this evening. Don't tell me not to call you inquiring on MY OWN CAR! FIGURE OUT A BETTER WAY TO. HANDLE ISSUES BEFORE THEY HAPPEN. Don't try to appease a irratated customer and take the problem personal just handle it differently and let a customer know that it's done when it's done 100% PROPER PLANNING PREVENTS POOR PERFORMANCE and PREVENTS FURTHER CUSTOMER DISSATISFACTION The CUSTOMER IS ALWAYS RIGHT AND WITHOUT HAPPY CUSTOMERS YOU WONT HAVE A BUSINESS I WANT THE OWER OF THIS PARTICULAR LOCATION TO CONTACT MR ASAP! To be continued... I'm not done yet... some compensation is taking place. I have more follow up that I'm going to do thoroughly on Caliber. Something really shady went on here and I was the victim of it as it appears that the general manager and service advisor are no longer here since corporate is now involved. I'm glad I waited to update this review. I had to follow up once I realized that the Durango decals were missing. Now, A few weeks ago on a warm spring day I took my Durango to the Milwood car wash and my son pointed out to me water leaking in the rear. I also discovered that my hatch wasn't closing properly, and a seal on top was coming off due to improperly sealed. I called the regional manager again...yep..: again.... So, they got me another rental car so they can work on it.. again.... This time a 15 year veteran technician supposedly. I picked it up today.. 2 days later... they discovered water below the storage unit in the hatch after the took it apart. Mort said they cleaned out good and dried it. However, after I got home my car wasn't unlocking using the passive entry. I couldn't figure out why I had to manually unlock the door with my remote. So I YouTubed it and learned that the passive entry wasn't connected in the back. So again they left another unresolved issue that thankfully could figure out on my own but THE AVERAGE CUSTOMER WOULD HAVE BEEN SCREWED AGAIN!! DON't EVER GO TO A CALIBER COLLISION SHOP!!!! THEY SUCK!!!!! PERIOD!