Completely unacceptable experience here…read more I was the only customer in the shoe department. I waited over twenty five minutes, hoping to try on several pairs of shoes in my size. Two young employees in the shoe department were focused on restocking; after fifteen minutes of waiting, I asked one of them for assistance. (I also heard on one of their radios that someone was waiting for assistance in the shoe department. That'd be me - the only customer in the shoe department.) The two young employees avoided eye contact and the one I asked for help from told me the other employee would help me - I waited another ten minutes and neither stopped restocking to help me. I felt invisible, and angry, that I even bothered driving the 30 minutes it took to get here. I was planning on buying at least two expensive pairs of shoes for the upcoming school year - but alas, I'll be looking elsewhere. Not sure if the pressure to restock is so great from higher-ups or if the two young workers were simply avoiding working with customers. Either way, I will NEVER be back in this Dick's as there is clearly something wrong in this location. Looking at the other Yelp reviews, I'm not the only one with a bad shoe department experience. What a shame.

There's a good selection of athletic wear, shoes, and equipment with lots of staff. I think the…read morebiggest challenge here is that a lot of the associates are young and maybe haven't received training on customer service and where everything is located in the store. As long as you know that, level your expectations and get what you need in store. Otherwise, order online.

I am so grateful for the men who helped me find a pair of hiking boots! I really can't even…read moredescribe how kind and knowledgeable they were. I went in feeling really discouraged that I could find a pair of boots that could work for me and they just helped me and taught me about my boots and they turned my homelessness into joy in finding a pair that will work great for me! I cannot thank and Recommend this EMS more! Rock on my friends.

Had never been into one of these stores before so I was interested in checking the place out…read more Walked in and left. There was one lady that followed me around was peeking around the merchandise racks and wouldn't let up. I get it's your job have an idea of who's in your store but at that point where you follow and lurk that's when you lose people. The manager was also very rude and you could clearly tell the rest of the store took after him for their personalities. This store needs to really figure stuff out or they will be like the rest of the retail stores closing.

This is a great shop, very impressive. With EMS gone now we have fewer choices when looking for…read moreoutdoor wear. I really liked what they had for men's and women's outdoor clothing. Interestingly enough, they also carry a decent selection of used gear: backpacks/sleeping bags, etc.. Great experience in this wonderful shop.

Some friends and I went tubing down the river and it was incredible! Our transporter, Lucas, was…read moresuper helpful!

Great customer service the staff actually helped me right away, were super nice, and didn't make me…read morefeel like I was bothering them just by existing. Huge upgrade from Marshall's, where apparently standing near cologne is enough to get treated like a criminal. Also, those Gatorade energy gummies are no joke. I ate them thinking I'd get a little boost, and instead I felt like I could run a marathon and throw up at the same time. Had me tweaking in aisle 4, but in a respectful way. Overall, awesome staff, great store, and a much better experience than getting pre-arrested at Marshall's.

overall stock is kinda lacking imo. staff are nice and helpful. ambiance isn't anything crazy…read more wouldn't rly recommend unless for specifics

Last time I was in the shop a very nice guy explained everything about each rifle I asked about.read more

I suggest you shop around before you spend your hard earn cash here. I have tried to do business…read morewith this location twice and each time the prices have been higher than what my buddy paid the same day.

If I could sum up my West Marine experience today it would be in the negative numbers as the steam…read moreis still coming out my ears. I was at the Peabody store, and asked for a hand held electric horn. The overly solicitous and somewhat condescending gentleman did not believe me there was such a thing. So he walked me over to the horn section to show me there was no such thing.....at which point I informed him again it is on the catalog. So then I stood there while he looked it up. Voila....and seabrook had one. We called ahead to hold it and then drive up. At Seabrook the customer service was no less irritating. Two registers open. One where several of the staff was working with one man at length....all of them staring at the computer. The second one operated by a young lady. The other young lady in front of me was rather chatty, had to run back for a price on something that she couldn't find? And kept chatting even after she paid. I finally interrupted and asked if she knew where they were holding my ELECTRIC air horn. (At this point there was quite alone behind me too) and was told that I had to go to customer service..... So I sat there for a while, alone at first, and then Jed Clampett showed up with another salesman. The idle conversation was no less infuriating.... Another person came over to look up something for someone else, and I grabbed him and asked him for my air horn. I took it back to stand in line, and finally left. I'm not sure whether the lack of intelligence or courtesy in their stores is a plot by West Marine to get us to shop more online, but at this time I am happily in support of a conspiracy theory....

The local store is understaffed. The staff was really not very helpful. I ended up ordering stuff…read morefrom the Internet from their store a month ago. I'm still waiting for the delivery to the store. After two weeks I called the store and was put on hold for no less than 15 minutes and was told I needed it a SKU number. The tracking number on the order is not related to any known mail delivery service. I was told by customer service that it means nothing. I was informed that a West Marine delivery truck left from one of the Carolinas last week and had to deliver to every store along the way until they gets to New Hampshire. I'm still waiting.

My 10 year old and I took lessons today and it was great. From the time I called a few days ago to…read moreset things up to after the lesson everyone (and I mean everyone) we met at the shop was friendly and fun. The two instructors (10 and under needs their own instructor for safety) were great. Folks working the rental side chatted with me about board size and told me about folks bigger than me that come in to surf. When we got on site the waves were about 1 foot and the instructors offered me a credit because I am a big guy and they said the waves were probably not big enough for me to get a real lesson. I chose to go ahead mostly to hang with my son. They had my boy up and riding in no time. I was up as well, but not for long because I ran out of wave energy quickly due to the small waves. But they were focused on having fun and were always making suggestions and pointers while complimenting what I did get right. We are already planning our next surf outing and will be renting from the good folk at Cinnamon Rainbows.

We showed up at the meeting location for a surf lesson on time and there was no one here. We had…read moregone to the shop before heading to the meeting site and checked in and the woman said you're all checked in and apparently never alerted anyone that they were checked in. After I called the surf shop to advise them that there was no instructor at the meeting location, I was told who we were supposed to have as an instructor apparently "had a mixup in his schedule" is what the young lady said when calling. This isn't the first time this has happened. When we did this last year same situation of a schedule mixup. The young gentleman at the shop where you pick up your wetsuits are very pleasant and helpful. I was later called by one of the managers to let me know that they were refunding for the full cost of the lesson and that we would still get our lesson. They said they were refunding to apologize for the inconvenience of waiting over 30 minutes past our lesson time for an instructor to arrive.

Excellent place to get your surf gear and a coffee…read more Wetsuits. Sunglasses galore. Swim trunks, board trunks, all the accessories. Most important: BEER. Sandwiches, coffee, grain bowls and panini round out this semi surf bar that's a cafe that's a sandwich joint that's on the beach. Schwing!

Moved here from California! Was worried there'd not be much surfing in the New England area. Came…read moreto Rye and was delightfully surprised! Felt right at home and the staff was so nice and kind! Board Swap weekends are the smartest thing I have ever heard of! Can't wait to come up and sell two of my boards and buy a new long board from these guys! Definitely come here!