Waited at D for 50 mins AFTER calling for pickup, I understand sometimes are more busy, but being in D, E or F the vans are full picking up at A and B Please stop the Groupon deals with large family pickups - unless you want to lose all of your business travelers!! read more

So I purchased a Groupon for five days of parking at $41.00. When I appeared at the Park & Jet booth with my voucher in hand, I was met by a handwritten sign that read RESERVATIONS ONLY! NO GROUPONS! The surly woman inside the booth said, "System's down! Nothing I can do! Call Groupon!" When I tried to ask for further clarification the woman shrugged her shoulders and said snidely and loudly, "Sorry!" Never going back there again -- with or without a Groupon. read more

BEWARE Do not use this company. Poorly run by management. Nice Drivers and it ends there. Made the mistake of not listening to other reviews. You Park, they take you to airport, you come back days or a week later and they show their true colors. Unorganized. 2 of the 4 times we have used them we waited 40 plus minutes for a pick up at the airport. It happened once, and I chalked it up to a mistake . It happened again June of 2015, and others on the shuttle were making similar remarks. Never Again. I watched the other Shuttles from every other company go by 2 or 3 times each. Never a Park and Jet van. Get back to the lot, Empty vans sitting there. They don't know what they are doing. Not that busy, plenty of empty spots in lot. They don't deserve the one star, but I wanted to get your attention. read more

Waited for shuttle to car for a FULL HOUR and it's only 5 miles from airport! Got passed up by two shuttles because they said they were "full" and then paid for cab. May be cheap but you get what you pay for...learner our lesson. DO NOT RECOMMEND read more

I purchased a Groupon and tried to make a reservation online. Their website says that coupon users cannot reserve a parking spot in advance. Since I already purchased the 7 day coupon, I arrived a Park n Jet anyway to be told that they are not accepting Groupon customers and parking spots are reserved for people who pay full price. Luckily, there was a airport parking lot right across the street who happily took my business and we paid about the same price as the Groupon. I had to call Groupon and get a refund from them. What is the point of selling on Groupon if you will not allow us to park?? read more

I had no problems whatsoever doing business with this establishment. They dropped my daughter and I off at the airport and picked us up in a reasonable amount of time when I called for a pickup from the airport. The process was smooth and hassle free even during Covid. I will definitely be doing business with them again. I highly recommend. read more

Very good service from this place. It's uncovered self parking, and it is nice that you don't have to hand your key over. When I pulled into the spot, a shuttle pulled behind my car within seconds. It's less than 10 minutes from the airport. Prices seem decent, and pick up was pretty easy too, about a 10 minute wait for the shuttle after calling them. If you can get a living social or groupon, then this place is really worth it. read more

Left my car there during a one week trip from October 9-October 16, 2022. When I returned, I found the car had been vandalized. It was keyed down every panel on the driver's side. Initially, the lot supervisor took my information and said their insurance company would be in contact with me. Needless to say, that didn't happen. I contacted the lot several times and ultimately the adjacent hotel (which owns the lot). My calls were NEVER returned. I attempted to contact Barbera G., seemingly the head of HR and the owner Bobby A.. No response. I ended up calling Clarion corporate to try to get some attention. Nope... At some point, I was transferred to Julia in Accounting who got me in touch with the insurance broker, Crumm & Foster. Kristen at Crumm & Foster was able to make contact with appropriate management at the lot/hotel but informed me that the lot was standing by their contract which is "park at your own risk". While that is understood, the lot also boldly claims that it is secure and entirely fenced in and you should leave your car in their care. If that were all true, my car would not have been vandalized. So, if you want to park in an unsecure lot with indifferent management and have extra time and money to deal with the damages to your vehicle resulting from leaving it in the "care" of the facility, this is the place for you! read more

I concur with Sara S. We had a great expedient experience. We got a Living Social Deal for a 7-day stay for $30. When we pulled in, the shuttle followed us to our spot. Mark loaded our luggage, made a quick stop at the Clarion and it was off to the terminal. On the return trip we called them after I got my bag and he was already waiting curbside at Terminal A. We stopped at one more terminal, then the Clarion and it was right back to our car. We had Mark again but it seemed like there were at least 3 shuttles circling. read more

I actually really like this place. I have actually used them on 3 occasions. Usually if I need to park 7+ days I'll use them. Groupon usually has a great rate like 10 days for $70 or something. It's a little ways from the airport, but it's a no frills safe parking lot. The shuttle drivers have always been courteous. They pick you up and drop you off, what else is needed. The transactions so far have been easy and I'll use them 2 more times this year, thank you groupon. read more

WORST AIRPORT SHUTTLE SERVICE EVER! EVEN WORSE CUSTOMER SERVICE! PRICE IS NOT $9/day as advertised. Upon my arrival one Monday night, I kept calling/waiting/calling/waiting and no one ever picked up the phone to pick me up at the terminal or even directed me where to wait. After walking up and down the concourse, I finally saw one of their shuttles, and I was able to hop on after ONE HOUR of calling/waiting/walking. Luckily I did because the next stop had 8 people apparently waiting TWO HOURS and they had to wait for another empty shuttle to pick them up (I hope they did, although reviews here say that isn't a given). Conversations over dispatch seemed like a mess with a number of people complaining, including one person who I think said "I'm gonna quit". Their parking lot is a non-descript maze and the card the person originally gave me with my car location for my departure wasn't clear, unlike other lots that provide a spot #. Since it was dark and the shuttle has tinted windows, its very hard to even find your car, so we drove around and around till we found the car. When I walked out, the driver parked in a HUGE puddle soaking my shoes. The pavement is complete garbage and of course would flood/puddle in spots. After waiting for awhile in line at checkout, I make a point of asking why dispatch isn't picking up the phone and the woman was completely unapologetic saying "she has six lines and was checking out cars too and what do I expect her to do?" (I dunno, how about her job, call for more backup, treat customers properly and process them in a first-come-first-serve fashion). Then I get the bill, and I was shocked...their website says $9/day, but that seemed to only apply if you made a reservation online, where as my bill was $85 for 5 days, so basically double what I was expecting. No other signage or price lists elsewhere. Their customer service line is the same # as dispatch and when I try to talk to hit the option for refunds/credits, the voicemail system directs you to press 6, but when you press 6, the VM system doesn't recognize the function. I made the mistake of going here when I was in a rush, don't make the same mistake. Spend a few minutes Googling other vendors, even if they are a couple bucks more. read more

This company is the worst! Purchased discounted park on Groupon which indicates you must reserve prior to parking... Website does not work to be able to reserve..called multiple times throughput the day with an early morning flight scheduled for next day.. dispatch is unable to answer any questions. Phone call transferred to "management" who is unavailable and I got voicemail 5 times over the course of the day. It is now the end of the day with no answers in site, no reservation and no one gives a dam!! If you value your sanity, your flight, your well being, and your money-do NOT use this company. You have been warned! Good luck!! read more

We waited over an hour and a half for the shuttle. Sooo unacceptable. Not good service. Use someone more reliable.

Parking lot was very far from the airport. It was unpaved and did not have good marking as to where you could park and it did not have very clear instructions on how to get the shuttle. The required online reservation was also pointless as it was never checked. The driver on our way to the airport demanded a tip, told us he was unpaid, and was very agitated when I told him I was travelling internationally and did not have any US cash. On our way home, we waited a long time for a shuttle and saw multiple shuttles from other parking services. We even saw 2 Park & Jet shuttles, but they did not stop when we attempted to get them to pick us up. I would not recommend their service, as their regular prices are not that great (I used a Groupon), and I will not be using it again. read more

Always dependable and reliable. They are not far from the 95 exit. They pick you up right at your car and then take you right to your car upon return. I truly have never waited more than 5-10 minutes at the airport. That is a pretty cool thing when you are returning to Philly in the winter wearing nothing but a light sweater and flip flops. This is my go to place. Get the Groupon and use Park & Jet. read more

Always pretty good. Very cheap. 24 hr shuttles and always pretty good. Groupon deals means we always use these guys. read more

As I was referred to this park and jet from a co-worker. I was not disappointed. Between the staff at the gate, the drivers, and the cheap rate, I was quoted I could not go wrong for a week away. This is a must use parking spot. read more

Waiting for an hour for a shuttle. Two went by and said they could not take us. Rude service when we called. I will never use them again.

Never use this parking service. Took 45 minutes for them to pick me up to go back to my car on a Monday mid-day. Lady on the phone told me it would be 10 minutes. read more

Do not use this place. If you don't make your reservation, they charge you 18.95/day. About 3 times what anyone else charges. If you call their management line they really couldn't care less about helping or if you will not use them again. The lot is mostly empty, so you would think they might want to keep the few customers that they have. And like some previous reviews say, the Groupon is not cheaper and even with the Groupon, it is more that some of the others. Horrible customer service. read more

I want to start by saying I used park and jet for a few years now and even have refer the company to my family and friends. Not once have I encountered anyone like nick and ivan. First when I got off the plane I called no answer than I hung up called back a nice professional lady answered the phone asked me my location told me stand by sign 4 and a driver will be by soon. That's what me and my husband did about 5 minutes later a van came by the driver said he was full and could not take us. So we continued to wait outside its 29 degrees and 10:30pm. 10 -15 more minutes went by no van we counted 4 other companies vans passed us 4-5 times and still no park and jet. I called back this time nick answered the phone with I gave him my name told him I been standing outside in the cold for 15-30 minutes. He said," well it take the driver time to get there I said it almost 30 minutes I been standing he said no more like 15 and you have to wait the driver just got to the airport." With a nasty tone . I'm like sir I know it takes time but it's cold out side and he got louder well you have to wait and hung the phone up. When the driver got there he was on his walkie-talkie not once open the door so we can get some heat. After about two minutes of him playing with nick like we not standing outside he finally got out the driver's side so we still could not get in. Open the back me and my husband asking him to open the door he continues to unlock the back and ask each couple what section we parked at. Im like we can do this inside the van he like no where did you park I told him he continued to stand there like playing with us now. My husband is upset and im like it's ok babe we won't tip him. Nick continued to walk towards my husband and said I don't care about no tip and something else I step in between them and tell my husband not to say anything else. I will contact the company about his behavior. Once we got in the van Ivan decided to drive like a mad man hitting every pothole and driving fast. The old guy sitting in front of us was trying to find his seat belt and holding on for his life. When we got there he drop a few people off and pull to my car. Open the door and said be careful it's ice right there. I said really what's your name by the way he said ivan. I walked carefully off the van which is was ice right there but no itce one foot up. Like he parked there to be smart. When I got to the window the lady was there and I asked her who was the guys that answered the phone she said nick. I told her thank you and have a nice day. I never in all my years coming have an experience like this . We came home in the middle of a snow storm and the company was great. Those two together make your company look bad. Definitely lost a customer and all my family members. read more

I used parknjet to to be picked up from the airport today the service was great except for the other passengers in the transport did not have their masks on properly. I believe it is the Driver's Responsibility to ensure that everyone is wearing a mask properly. The driver needs to ensure everyone is safe so that no one gets sick using their service. If they are not going to ensure everyone wears a mask properly they should note that. I would then use a service that makes sure I am safe. read more

Absolutely awful. Do not use this service. Left us in the cold for over and hour and 2 drivers that passed by told us it was full and that the next driver would get us. They didn't. RIDICULOUS read more

This is the complete opposite of "park & jet". The amount of time it takes to wait for a shuttle to both pick you up and take you to the airport as well as pick you up and take you to your car is incredible. I landed at 12:10 called at 1220 and didn't get to my car until 1pm because they also do shuttle service for the Clarion hotel. Absolutely ridiculous. read more

I used Park N Jet for over 10 years when I needed to park my car at Philadelphia Airport. Park N Jet used to be very good and well-staffed but now they are just awful in terms of personnel, vehicle condition and management. We recently used the service and were very disappointed. It seems like the personnel have turned over, and the new personnel seem to be clueless. We called Park N Jet on our return to Philadelphia Airport yesterday. We waited quite a while but it was during rush hour so I do not hold that against them although I will say that most of the other car park companies came by several times before Park N Jet showed up. When the Park N Jet driver finally showed up, the van/bus was practically full and there was no lighting to be able to see where we were going and to find seats. Once we found our seats and sat down, we noticed how extremely hot the bus was with the heat at full blast! Several of us mentioned something to the driver about turning down the heat and he didn't seem to have a clue as to what we were talking about. The ride was horrible and felt like we were riding in a sauna. I literally was gasping for breath. When we finally got back to the lot, we were the first to disembark and again I asked why it was so darn hot on the bus and the driver muttered something that there was something wrong with the bus. When I was exiting the lot, I asked to speak with the supervisor. I advised the supervisor of the intolerable conditions, and she seemed defensive and basically said that the bus had previously been fixed and that the driver must have misunderstood. I do not plan on ever using Park N Jet again, and I don't recommend that anyone else use Park N Jet either. They have really gone downhill quickly and are not worth all of the aggravation! read more

I had to wait over 30 minutes for shuttle. Poor communication with dispatch. I've used several parking companies out of Philly but I would never use Park and Jet again. Tried saving a few bucks through Groupon. NOT WORTH IT. read more

We really enjoyed using Park & Jet! They were timely, courteous, and effective. We made a reservation, and they were prepared for us. There were more than enough drivers so the van were were in wasn't jam-packed. Fabulous!!! Thank you Park & Jet! read more

Have used this service for several years now, always get a Groupon or Living Social deal, make a reservation and have never been disappointed. Drivers are friendly especially as we always are getting there at 3am it's nice to have a decent driver to make it not so bad. Highly recommend!! read more

This is a 2 part review. Part A Purchased a 7day LivingSocial deal for an 8day trip. the additional day is nearly $15, which is funny since without the deal, a single day is 8.95. So, this parking would have been cheaper WITHOUT the LivingSocial deal. 8 days + taxes = 83.15. With the deal, its $58 + additional day+ taxes and fees ($29.96) = $87.96. PHL Airport Long term is a flat rate of 11. so what i'm paying now is the same price as regular old long term parking. wheres the savings? Part B will be my actual experience once i travel. read more

I just got back from and la flight. I called and told them I arrived. They told me to wait outside and someone would be there in a minute. I waited 30 minutes in 22 degrees at midnight waiting for someone. When driver came I told him maybe they should tell us it will be a half hour wait. He was very rude and said we have been in business for 20 years and we know what we are doing. I explained that parking spot buses came by 10 times in the time for them to send their one bus. He said they are much closer. I told him next time I will spend the $1 more per day and stay where I will be picked up and not left it the cold. read more

Park n Jet stinks. Nothing like returning home to rude and indifferent people, reminds you of why you left. Purchased through Living Social. Remember - you get what you pay for. This parking service is a disgrace. read more

Had 7 day reservation starting yesterday, 9/24/17. Arrived at 6:15 a.m. and did not wait 1 min. for shuttle service. Pick up our bags immediately and dropped us off at terminal. Once at airline check-in we found out my son could not go because he had a Passport Card and the rules changed that he could not use it for flight to Mexico. I called the pick up number and driver returned to take us back to our car. I was NOT charged for that day or the rest of the week. Service was great. Passport was issued today at Customs office and our flight is re-booked for 9/26/17 and I reserved out parking again with Park & Jet. Look forward to great customer service again. read more

The most horrible place I have ever had with parking. I called for pick up and after waiting for over 15 minutes the shuttle passed us right by. I called them again, waiting again, passed us again. Then the driver yelled at me for putting my own bag in the back and pulled it out. My husband got upset and yelled at the guy and hen he refused to take us. Waiting as another shuttle passed and finally had to run after one down the street to stop him. We didn't get to our car until one hour and 15 minutes after we made the first call. Unless you want to add another hour plus onto your trip Don't ever park here!! It sucks. I heard several others complaint as well that were waiting and said it was the worst they have experienced. I wouldn't park here again if they gave me a week for free and I travel a lot! read more

this is the worst company ever it took 2 hrs for them to pick us up and they never picked up their calls

I've parked at Park and Jet twice in the past six months. Once late last year and again this past week. Both times I purchased a Living Social coupon for discounted prepaid parking. I purchased three days last year and seven days for the recent trip. The first coupon was sufficient to cover the entire trip and I only paid $10 for sales tax and some obscure airport fee that was quoted upfront. After purchasing the seven day L.S. coupon, we subsequently changed our flight which meant arriving home roughly five-six hours just beyond the seven day mark. I figured no big deal, it's only nine bucks for parking plus the same fees/taxes I paid last time. This time, the lot was packed and I had to park my car on gravel instead of asphalt like I did the first time. The daytime shuttle drivers have all been timely and have very nice personalities. The afternoon and evening shuttle drivers seem less friendly and one late night pickup took a long time to arrive, even after several calls. After the most recent trip, we were dropped at our car by the shuttle, we pulled up to the booth to pay our balance and I handed the booth woman my Living Social coupon for the seven days and waited for my balance for the eighth "day". I was expecting to pay an additional $15-20 tops which included $8.95 for the "extra day" (in reality, six hours beyond 7 exact days) , taxes and airport surcharge. She requested payment of nearly $25. I asked her why the amount was so high and she barked that parking was $11.95 plus the other expenses. I advised her that my reservation quoted $8.95. She raised her voice even higher and replied rudely, "That's nothing. That's just a reservation." When I again told her that it contained a quoted price that I expected to be honored, she went ballistic and started screaming at me in front of my family. She was completely out of line. I refused to engage in her antics and again calmly told her that I had a quoted rate on my reservation and did not plan to pay a penny more. She then yelled that she was getting a manager and began screaming frantically for a manager at the top of her lungs. She was screaming it as if she were being attacked. Luckily, another group of customers were standing near my car while waiting for a shuttle and witnessed the entire exchange. A male manager finally came over to thankfully defuse the situation. The manager explained that the online price is a special rate and is not able to be combined with any other specials or offers. I advised him that I saw no evidence of that and it was also not mentioned anywhere on my reservation. The manager said he'd discount it down to the quoted rate as a one-time courtesy. I thanked him and he left. He was cordial the entire time. However, the booth woman was seething after the manager extended me the courtesy. She shoved the credit card booklet into my window and barked at me to sign. After I signed, she snatched the book back, looked away and never said another word. She was visibly very angry and upset and tried to be as cold and dismissive as possible. I obviously never got a "thank you" for the patronage nor any sign of appreciation for my business. I don't normally write Yelp reviews but since this place isn't covered under Trip Advisor, I had to write my first Yelp review today. I couldn't let this pass without warning others. Upon arriving home, I did find the info the manager mentioned on the rates page. Although I see his point, their "fine print" is not exactly in the most noticeable location. I've always gone straight to the reservations page after buying a discounted coupon because that was the only thing that need to be completed after purchase. Park and Jet should place a copy of the policy on both the reservation page and printout. While making my reservation, I never noticed any info whatsoever indicating that the quoted $8.95 price was a "special" rate, even after making and printing a reservation with a price quote. If the one late shuttle, the gravel parking and the price mix-up were my only cons, I'd give P&J at least three stars. They really do have some cool shuttle drivers, especially the woman very early in the morning. I also appreciate the manager resolving the issue to the satisfaction of all involved. However, with a highly visible booth employee blatantly treating customers rudely and unprofessionally, apparently with no repercussions, even ONE star is too kind. read more

love love love this long term parking option. they usually have groupons or have running deals on their website. it's safe, never have any issues finding a parking spot. the bus picks you up and drops you off right in front of your car. no issues at all. it's 2 exits after the airport but it's convenient. we've used this parking lot twice already. read more

Wow. This place is terrible. I've parked here several times. The buses are dirty, the staff are jerks, and it's expensive. Go up the street to Colonial. It's cheaper, you get valet, and it's SO much more professional. I've got a groupon deal to this place, and I won't use it because I won't go back. read more

The parking place is very close to the airport and I feel like their shuttles are consistent and they continuously have rounds to pick up their customers. However, the front desk people have the worst attitude and they don't explain anything and they very much to make you feel like not wanting to park there ever again. Their prices used to be great, however they imposed a $5 mandatory fee plus taxes so you end up paying 10 + more dollars on to whatever you purchased through the Groupon. totally not worth parking here anymore at all! It's a shame because I used to love this place. read more

Don't waste your time!!! I bought a groupon deal for this place. On their website it says drive up fee is 14.95 and reservation fee is 8.95 (per day). I called to ask what to do if I have a groupon? They said I have to make an online reservation. When I left the parking lot they ended up charging me 14.95 per day bc I was using a "promotion." When I emailed a woman named Julia Rocco she very rudely stated that "clearly our website states this." I can't believe this woman is director of operations. After I told her there is nowhere on the site that "clearly" states YOU WILL BE CHARGED 14.95 PER DAY IF YOU HAVE A GROUPON she just responded yes there is. And now there is a place on the main page that says click here if you have a groupon. That was never there before. This place is a joke, a rip off and has extremely rude and unaccommodating staff. read more

This lot is a rip off. They make you think you are getting a good price by going through groupon but you have to buy their length of time if you need extra days after the Groupon purchase they charge over $20 per day extra. I will be trying a different parking lot next time. read more