Love my apartment, the staff is absolutely friendly and helpful…read more apartment is so spacious and decor is so luxurious

I would not recommend this place...The ONLY person in the office you CAN trust to tell you the…read moretruth and stay by their word is Nate he is amazing. other than that you will be told multiple different things by Kat,Alison,and Valery. To be a little more transparent I waited a year to actually move in waited for a unit that from what I was told by Valery and another leasing agent that's no longer there had 24 hour pool access finally that day came there was one avalible. Then the day of signing the lease I validated with Valery and the other lady leasing agent and just to be sure Asst manager Alison came over and I spoke about the reason I waited and specifically stated the 24 hour pool access Alison reply was "oh yeah yeah" (which as I come to find out she will say when she has no intention on actually listening to what your saying). Well a few weeks after I move in I find out from the manager Katherine or as I refer to as Kat that even though I have pool access it's not 24 hours (the lock the entrance gates at 9pm but even with those locked my gate on my porch opens into the pool area which my gate is not locked) then one day about a week of me trying to have a deeper conversation Kay walks up to me in the office while her boss is in her office and in a quieter tone tells me directly "you can go in there and if no body says anything then your fine but if someone one says anything" (I found that as a sneaky little side deal so I never entered the pool area after the gates were locked) then she reverts months later and states it's the fair housing act so u can't. I felt if she would of offered me the opportunity at the beginning to switch units that I wouldn't be paying the extra for "pool access" then I would of been happy with that. But nope if I transferred to another unit it would of been $300 transfer fee. And to go with that theme recently our pool was closed for renovation which really as there email said to us they failed inspection. So since I couldn't even access the pool during pool hours (the extra I'm paying for "pool access") you would think they would credit or remove that extra off every unit that's paying that extra fee... but nope paying for something I couldn't even use. Recently my renewal time has came up and there was a conversation that was taken right in the office for all to hear and I was told if I renew my rent stays the same except for the amenity fee. But I got my new lease and the rent was actually higher so once again not sticking to their word. I won't be renewing as fool me once shame on me but that's not happening a second time.....There are a lot more concerns but I will be emailing that to everyone up the corporate ladder as those emails are public as I found.

I moved in about a month ago, and so far I'm absolutely in love with this community. Not only is it…read morequiet in my area, but I also can't hear my neighbors through the walls which are both HUGE bonuses for me. I also have two dogs and they absolutely love having a yard, as well as walkways to go for a little jog. Along with those perks, the smart home technology, pool, gym, etc. are all just icing on the cake, it's hard not to love it here. Marci was SO helpful through my moving process and made sure I was situated for my move-in, even though it was on a Sunday while they're closed. She's so friendly that I've even seen some residents drop by the office just to say hi, which gives a nice family feeling. The maintenance team was also very quick to come in and fix anything I noticed right away, as well as help me set up all of my smart home devices. With all of this, I'm already hoping to renew my lease in 2025!

I lived there for three months. I had a positive experience. Their maintenance crew resolved…read moreissues promptly. The staff is polite and professional. Special recognition to Kyle, he has excellent customer service skills. He is always helpful even if you catch him at the door leaving after a long workday.

Office staff is really helpful and friendly. I love the salt water pool and the gym! This place is…read moreamazing.

I moved apartments, to a different building and my experience has improved drastically. Management…read morehas been very helpful with accommodating to improve this complex over the years. The two story, 1 bedroom layout is built great and there are no sound complaints with this layout - I recommend second story layouts.

The Retreat is a relatively quiet, safe, well-managed, well-maintained complex. Management is very…read morefriendly and always responsive to maintenance issues and repairs are completed within a very small timeframe. Management is also very attentive to concerns of the community. There is a privacy fence that makes the area more secure. For example, my wife never feels unsafe walking a dog at night. The pool on-property is also very well-kept and a nice place to hang out. For the most part, neighbors are friendly and aren't annoying. The only concern I have is that people are way too lax with their dogs. Dogs are allowed to wander off-leash and no enforcement exists. I've had dogs growl at me as I walked to my room because they weren't supervised. Combine that with the fact the breed restrictions aren't enforced (meaning you see quite a few pit bulls), and I do feel the environment is right here for an accident involving someone's dog, or worse a dog-related Injury. Overall, this is by far one of the best complexes in Conroe and should be at the top of your list.

I could write a novel about my experience with this place. I can start by saying don't waste your…read moretime or money here because they will get you for every penny. Moving in this place seemed like the perfect started apartment for me while I'm in college. I was in the smallest one bedroom apartment they offer (550+ sqft.), but at a bit of a pricey amount of rent ($950). It was a nice establishment so I didn't question it being a little too much. The first year here I had no issues but after that everything started going downhill. I moved in with one pet paying the set 250 refundable and 250 non refundable deposit. I acquired a second pet the next year. Before I had time to go report my new pet to the office maintenance decided to tell them for me, as I received a nasty email from the office about finding my second pet. I go up to the office to explain the situation, when they tell me all I have to do is pay a second payment of $500 deposits split like the first set. Everything had been taken care of so I thought. Recently I had moved out only to find they took 250 from me claiming they only took a total of $750 instead of the $1000 deposit I made. The lady on the phone was rude and bitter in explaining to me that there was no way I paid $1000 it should have only been $750. If I would have known this to be an issue I would have certainly kept the money order stubs to prove to them that they stole the additional $250 I gave to the for the refundable portion of the deposit. The other issue I had with this place was the neighbors and community. I've had packages stolen off my doorstep since the office no longer holds them for us. I've had the cops called on me twice for listening to music not at high volume, but because the lady who just moved in hated that I played music past 8pm. The cop was extremely rude and lying about the frequency he has been called on about my music saying this was the 3rd or 4th time, threatening me with tickets etc. in almost a year and a half of being there no one ever had an issue with me until cranky Karen moved in next door who didn't like the young girl with tattoos staying up past 9pm. Then to top it off some lazy new move in began putting there trash near my apartment because they didn't want to walk to the dumpster. My neighbors automatically assumed it was me dumping trash there so it started getting placed right outside my door step. I made two very elaborate signs asking in the most assertive way to please stop dumping your gross garbage by my apartment. It took this complex an entire month to get this under control. Their awful method was to threaten the entire building of being fined. I've also had issue with vehicle break ins, towards the end of my stay at the retreat someone broke into my car going through every compartment throwing my stuff around stealing my stuff. For being "a gated community" anyone could come in if they sat at the front for a few minutes to follow someone in. The gates were also broken for weeks on end allowing complete access for non residents to come and go. The last issue I have with this place is how they drain your pockets. You would imagine if you renewed your lease somewhere it would be the same or possibly cheaper right? Nope they went up after the first year. About $100 more to my rent for this tiny hard to breath in apartment. After that I realized I can't deal with this anymore it's overpriced for something that should be 800 a month tops. So about a month or so out before my lease ended I decided not to renew for that rate. I was ready to leave for good. Then I get the upsetting news that I have to give them a 60 day notice?!? How am I supposed to know or even remember that from the lease? 30 days sounds reasonable but two months? So unfortunately I had to stick it out there for two additional months paying the insane month to month rent of $1150 for a tiny uncomfortable 550 square foot apartment. If you're thinking of moving in here, unless you have cash to burn and don't really care about your thing being broken into and stolen go for it.

My wife and I downsized from a house to an apartment. We moved in on Valentine's Day. Jeron in the…read moreleasing office is awesome!!! He is right on top of everything and has the greatest attitude!! The maintenance team is fast, friendly and efficient. They try to answer/finish service calls the same day. The grounds are kept up very nicely. We do have an issue with our above neighbors with their kids running, jumping, and stomping around though. Last night they were going until 1 am!!! Totally unacceptable and I WILL be speaking with the office about it. I have already spoken with the neighbor to no avail. Overall, after 4 months, the noisy neighbor is the only issue. The owners brought back the FLEX option, there is also FETCH for safe/secure package delivery. The amenities are great as well. We also pay for one reserved spot so that is nice too. I think it is $40/month; well worth it. Tel them Dana Simpson sent you!!! They have a referral program for $$$$!!!

I was scheduled for a tour at 11:30 but I had time to come in earlier and I called and they said…read morecome right in you're welcome!! So I came in expecting them to be snobby since I changed times, but that was not the case I was greeted by a man named Jeron. He made me feel like I could talk for hours about this place. It's a very very nice and well kept complex. I was not sure what I was looking for but he helped me with my options. He walked me through the pool and hangout area which was pretty dang awesome. Then we got on a golf cart and he showed me all around the place. Everyone's Patio looks well kept too. Well kept place = Healthy Environment. He guided me up the stairs to view the apartment I was looking at. I love how they have a fan in the living room at bedroom. Also that they have the same color of lights in the complex. Everything is very clean and up to date. I am very very sold on living here in January. Expect a call from me!!! Thanks again!

I currently reside at The Mark Apartments in Spring, and I wholeheartedly recommend this community…read more From the outset, the staff demonstrated exceptional professionalism and hospitality, making me feel genuinely welcome. Their accommodating nature and readiness to assist with any inquiries or maintenance requests reflect a commitment to resident satisfaction that is truly commendable. One of the standout features of The Mark Apartments is the strong sense of community. The residents are a remarkable group, fostering a warm and inviting atmosphere. Regular social events provide excellent opportunities for residents to connect and build meaningful relationships, creating an environment that feels more like a family than simply a place to live. In summary, The Mark Apartments is not merely a residence; it is a vibrant community characterized by outstanding staff and wonderful neighbors. For anyone seeking a supportive and welcoming living environment, I highly recommend considering The Mark Apartments. I currently reside at The Mark Apartments in Spring, and I wholeheartedly recommend this community. From the outset, the staff demonstrated exceptional professionalism and hospitality, making me feel genuinely welcome. Their accommodating nature and readiness to assist with any inquiries or maintenance requests reflect a commitment to resident satisfaction that is truly commendable. One of the standout features of The Mark Apartments is the strong sense of community. The residents are a remarkable group, fostering a warm and inviting atmosphere. Regular social events provide excellent opportunities for residents to connect and build meaningful relationships, creating an environment that feels more like a family than simply a place to live. In summary, The Mark Apartments is not merely a residence; it is a vibrant community characterized by outstanding staff and wonderful neighbors. For anyone seeking a supportive and welcoming living environment, I highly recommend considering The Mark Apartments.

The outside makes it worth the price. Especially during events I don't think any other apartments…read moreare comparing to this one. Real luxury here at city place.

The apartments are very nice and the pool appears clean and refreshing. Would recommend for someone…read morewho wants to live close to the amenities that a big city offers

Update-.... I'm not a resident... I never was....I was a frequent guest and witnessed all of my…read morecomplaints first hand not to mention harassment from the office staff as well as several criminal events that have taken place in the past and just recently (I have a copy of the emails notifying the residence of said events if anyone would like to see as well as pictures of the complex depicting the actual condition and regular maintenance or lack there of to the property and it's amenities especially the outdoor "community" cooking stations the are in dangerously poor shape. Again never a resident... read the review again... out loud and sound out your vowels it might help with the fact that you completely missed my relationship to your establishment as I wrote in the beginning "stay" not live... I'm glad I could help clear that up for you.

So far extremely happy with my new home!!!The leasing staff (Ruth and Ariana) and the maintenance…read moreteam have been wonderful, even amidst my move-in during the COVID-19 crazy times. Central location to many important companies in the Houston region. Additionally, this area is sprouting excellent shopping centers and parks nearby that make it very attractive for residents.

The ownership has changed so the name is not the same but I actually viewed this property 3 times…read morebefore making a decision and I had an issue far as reaching the office, they have a system where you can text so that's a better way to contact them. I was going to cancel my application but Keisha is assured my application was being processed just some miscommunication far as the phones. That was my only issue honestly but Keisha and the manager is very helpful. Keisha showed me so many floorplans and was very patient with me because I did not know which one I wanted. The pool is really nice, the property well kept, and the gym has lots of equipment. Keisha is really awesome and always get everything done. I'm happy, I chose Arium as my new home.