Mike Cotter my sales rep at Park Place is awesome. Super professional, kind and takes the time to…read morefind you the right car. goes out of his way to make sure you are happy with your purchase. highly recommend him if you are looking to buy a car. Also, Rola was extremely nice, helpful and professional. all around great experience! highly recommend buying a car here!

I had a very disappointing experience with Park Place Motorcars Dallas, and unfortunately it…read morecompletely failed to live up to the reputation and standards the dealership claims to represent. On Monday, March 9, 2026, I visited the dealership with my mother to look at a 2020 Mercedes-Benz GLE that we were interested in purchasing for her. We worked with a salesperson named Keith, who showed us the vehicle and took us on a test drive. After the test drive, my mother decided she wanted the car and we clearly communicated to Keith that we were ready to buy it. He even congratulated my mother on the purchase, which gave us every reason to believe the deal was essentially secured. Because it was already past the dealership's closing time, I told Keith we could return the next morning to finalize everything. He agreed and told us that would be perfectly fine. The next day (Tuesday), I sent Keith all of the information he requested so we could move forward with the purchase. Hours went by and I did not hear back from him. I finally called around 5:30 PM, and Keith told me they were conducting a hail drill and that all vehicles had been moved inside, so he could not access the GLE. He said we would have to finalize everything Wednesday morning instead. Unfortunately I could not personally go Wednesday, so my brother took my mother to the dealership on Wednesday, March 11 to complete the purchase. That is when we were told something shocking: they could not sell us the vehicle because someone had supposedly placed a deposit on it the previous week. This makes absolutely no sense and is extremely frustrating for several reasons: 1. We spent three days working directly with Keith about this exact vehicle. 2. At no point did he ever mention there was an existing deposit on the car. 3. He allowed us to test drive it, told us we could buy it, and even congratulated my mother. 4. Because we believed the purchase was happening, we passed on other vehicles we were considering. If there truly was a deposit already placed on the vehicle the week before, that information should have been disclosed immediately on Monday before we ever took a test drive or discussed buying the car. The situation ultimately wasted several days of our time and created unnecessary frustration for my mother. What makes the situation even worse is that we did not receive so much as a courtesy apology from management for the confusion and poor communication. For a dealership that markets itself as a premium luxury car buying experience, this level of professionalism and transparency is extremely disappointing. Whether this was due to poor communication, disorganization, or something else entirely, the end result is the same: our time was wasted and expectations were set that the dealership could not fulfill. I hope Park Place Motorcars Dallas takes situations like this seriously and improves their communication and sales processes so other customers do not have the same experience.

We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

On May 2nd I came in & purchased a used 2024 Lexus NX from Sewell Lexus Dallas expecting the…read morepremium customer service and Certified Pre-Owned experience the Sewell name is known for, but unfortunately my experience fell far short of that standard. I originally came in specifically for a Certified Pre-Owned vehicle that was advertised online as CPO. After arriving at the dealership, I was informed the vehicle was actually not certified and only had around 500 miles remaining on the factory warranty. Despite that, the pricing remained consistent with what would typically be expected for a certified vehicle, and I was then encouraged to purchase an additional $3,000 extended warranty instead. As a buyer, that was extremely disappointing and felt misleading. On top of that, several promises made during the sales process were not properly followed through on, including the tint request. Communication throughout the process was poor, and expectations were not clearly managed. The vehicle also was not thoroughly detailed before delivery, as I am still finding personal belongings and food debris from the previous owner under the seats and floor mats. I want to be clear that my frustration is more with the dealership process than with any one individual employee. However, attention to detail, transparency, and follow-through are exactly why customers choose Sewell and pay Sewell-level prices. While I did end up getting the car I wanted I came in expecting exceptional service and a true Certified Pre-Owned buying experience, and unfortunately left with neither.

We just bought a 2025 Ford Expedition Active Max from Planet Ford in Dallas, and Chuy Alcala and…read moreNick Alvarez were both outstanding. We traded in two vehicles, so this wasn't a simple deal. There were a lot of moving parts. Chuy handled the front end with patience and zero pressure. He actually listened to what our family needed and made the experience feel relaxed and personal. Behind the scenes, Nick helped structure everything so the numbers worked -- and somehow our monthly payment didn't increase, even with the upgrade to a full-size Expedition. That mattered to us. The whole process felt straightforward and honest. No games. No surprises. Just people who know what they're doing and care about getting it right. We brought the Expedition home and our kids looked like it was Christmas morning. Nicolle is still talking about how smooth everything went. After this experience, we wouldn't buy a vehicle anywhere else but Planet Ford Dallas. Chuy and Nick earned that loyalty.

I have an issue with that and the dealership. I purchased a vehicle from the dealership 4.5 years…read moreago. I had a problem and asked a Manager to call me ( a customer ) never received a call. Check the service records ... the truck has never come back to you for that reason. It You had a 2 door Bronco that I thought I might buy. Not $7k over. The internet shows the same vehicle. Totally different price. I really at this point well decide not to do business with you all. I'll give a different dealership My money in lieu of being disrespected a second time. Plan on my reviews coming. Regards

Came in to buy or lease a new S60 for my wife. Oscar Rodriguez was the best. After dealing with a…read morenumber Sales people at other dealerships, Oscar was a breath of fresh air. Very knowledgeable and courteous. Made me a great deal and did not waste my time. Highly recommend him and the dealership.

Rumor has it that the TX DMV has found that Park Place Volvo violated regulations they govern car…read moredealerships. Waiting for the report and what action it will take against Park Place. TX DMV validated my complaints. And, Park Place hired fancy Houston counsel. Its letter to me made up facts. I gave the atty a chance to discuss, and all he said was "I stand by my letter". His client lied to him, and he wants to face litigation vs a small settlement. If you go to Park Place, I hope you have no car issues whatsoever.

I purchased a car yesterday and my sales person was Alina Luna. She very patient, not pushing and…read morevery transparent thru the entire process. I was not purchasing an $80000 BMW, but it didn't matter I was treated with respect from everyone I had contact with. Alina made my purchase enjoyable and I left feeling good about my purchase. I highly recommend contacting Alina if you are looking to purchase You wont be sorry!!!!

https://www.facebook.com/share/p/18BPtih2UY/?mibextid=wwXIfr…read more My wife hit a curb leaving the toll booth at medical city, it's a very small entrance/exit and when leaving after staying a full night with her father who's in hospice she bumped a curb. Long story short we took her BMW into @bmw.dallas and even though we have the wheel & tire insurance package they informed us after much discussion they would only pay 50% as full coverage only happens with a tire blow out, permanent tire air leak and or complete rim damage-replacement. I'm still in disbelief, my point is be sure you read the fine detail before paying for extra coverage!

Wow wow. Ja'Quory Webster and Rudy Cloninger were the best dealers. They were so polite and…read morehelpful. The process was smooth and effortless. This will be a great relationship. Thanks, John Eagle, Ja'Quory, and Rudy!!!

YIZ was a great Salesmen! Really helped me and my wife out with getting the car that was right for…read moreus. Definitely recommend him if you're going!

Great experience! Our sales rep Shane was absolutely amazing, and Rachel our co-sales rep in…read moretraining was fantastic. They made the buying experience, simple and enjoyable.

Today marks one month to the day when I ceased being a Sewell customer because of the decisions of…read morea few that tarnished the reputation of the many. I went in for a radiator fluid leak. It was diagnosed as needing a new water pump. Over $1,900 later + that new water pump and I left with a much more prolific coolant problem. I was told that a secondary issue existed after the repair and payment. As such, I was quoted ~$2,500 for radiator replacement. I'm attaching the picture I also sent to the dealership right after leaving and finding radiator fluid everywhere. Communications from the GM and Service Department Manager were on par for the excellence of Sewell. The actions were not. In the end, I had it fixed to perfection by my local mechanic for $900.

I recently brought my Audi A4 to Audi Dallas Service Center and had a very positive experience. My…read moreservice advisor, Melayna, was extremely helpful and attentive throughout the process. She kept me updated, helped me with the extended warranty paperwork, and even worked with me on the final pricing. Everything was handled professionally, and I really appreciated how much effort she put into my case. Great customer service!

Audi of Dallas have always gave and displayed great service whenever I brought in my Audi A3 for…read moreservice. Thanks for you continued expertise on car maintenance and service.