Extremely happy!!! Evan Cox was the salesperson my wife and I primarily dealt with and he was GREAT! We bought a new 2011 Ford Fusion S and we couldn't be happier!! Evan was respectful, courteous, and made this purchase hassle free, despite the fact that he has only been a salesman for about 4 months (honestly this was hard to believe because he was very confident and, in general he seemed to be very seasoned). These Fusions are definitely worthy of the extraordinary reviews they have been receiving. My wife and I actually live near Waco, TX, so we got to witness the great gas mileage of our new Fusion first hand on the hour long ride home. For the large majority of our trip I had the cruise set between 70 and 75 mph and I still averaged 32.1 mpg! The road noise in our S model fusion was very minimal. This car has plenty of power and the 4 cylinder engine was not straining at all at 75 mph. The power and fuel economy of this 4 cylinder Fusion shattered the doubts that I had concerning 4 cylinder engines. This brings me to my next point. There was only one hiccup in the whole experience. My wife and I arrived at Park Cities Ford with our hearts set on a 2010 or newer Ford Fusion 6 cylinder. My father in law had warned me to steer clear (literally) of 4 cylinder engines due to their lack of power, so that is what we planned to do. We told Evan that we were really looking for a slightly used car and told him our budget. Evan and the Internet Manager, whose name I cannot remember, proposed that we take a look at some of the new Fusions and said they thought they could get close to our budget on one of those. This immediately told me that Park Cities Ford strives to give you a good deal. I've dealt with other places that aren't willing to budge on their prices at all, but Evan and the other folks at Park Cities were definitely willing to negotiate. Evan our salesman showed us several Fusions on the lot and we picked a brand new 2011 Fusion S in white suede to test drive. I didn't really take the time to look over the "sticker" on the window of the Fusion and instead asked Evan if this was a 6 cylinder model. He told me that it was. My wife and I went for a test drive and found that the car drove exceptionally well. The car had plenty of power and was definitely peppy, so it seemed to fit that it was, indeed, a 6 cylinder. After arriving back at the dealership, we began to negotiate and Evan and the Internet Manager literally bent over backwards to help us. I am very debt averse and they were able to help me get the monthly payment in line with my budget. I cannot express how much that means to me! After agreeing on the financing terms, my wife and I waited for them to send us back to the finance guys to sign off on everything. At this point the Internet Manager came up and wanted to make sure that we knew that we were buying a 4 cylinder Fusion (which was the actual car that we test drove). I could tell that he was very concerned (and sorry) and didn't take this lightly (I noticed the same sincere reactions from Evan, whom we talked with more later). I was a little concerned and I told him that I actually thought I was buying a 6 cylinder. The Internet Manager and Evan were willing to do whatever it took to make this right, including selling me a 6 cylinder for dang close to the already agreed upon price for the 2011 4 cylinder Fusion that we wanted. After talking with my wife (and reviewing the performance numbers of the 4 cylinder engine with the Internet Manager), we opted for the 4 cylinder that we drove because we felt that it had ample power and would be more fuel efficient than a 6 cylinder. No car dealership is perfect, but I can say that Park Cities Ford is striving for perfection (and they're not far off). This minor detail was really just a miscommunication and it was handled professionally and politely. We had such a good experience with Evan and the Internet Manager at Park Cities Ford that I hesitated to even include this minor incident, but I wanted the readers to know that this is a genuine review by a real person and I'm not just blowing rainbows up your skirt. If I had to go and buy another car next week, I would, hands down, without a doubt, choose Park Cities Ford. I loved dealing with Evan because he was young and energetic and he was easy to talk to. This dealership understands that taking care of customers is what it's all about. If you live in or near Dallas and you're in the market for a car, I recommend you go see these guys. The moment you walk in you'll see what a first class dealership this is. I want to thank Evan and Park Cities Ford for helping me overcome those new-car-buying fears. I needed a new vehicle badly and I couldn't be happier with my Fusion. If you happen to stop by, ask for Evan Cox, because he will treat you right! I don't normally write reviews, but Evan and the guys at Park Cities really earned this one. Thanks guys! read more

my name is earl thomas and i purchased a 2020 f9rd ecosport from planet ford dealership on inwood snd lemmon avenue back in january of 2024 and now there is a recall on that model and my car 8s one of the cars in a recall. i csll f9rd manufacturer dept to verify by giving yhem my vin number and there is a recall for that part on my car they told me to call the service department to get the problem resolved so they could replace thr part well i call the service department today and thr guy in the service dept was very rude with a smart ellick attitude he told me the part was on bsck order and i asked him what am i suppose to do in the mean tome and he said its not h8s problem and for me to take it up with ford manufacturer and i said what if it causes me to have and accident and h8s smart mouth reply was i guesd you will just hsve a law suit with ford and that he cant help me he was extremely unprofessional so i called the f9rd manufacturer again and talked to a very n8ce lady and she pu5 me on hold whole she called planet ford and was talking to a guy named javier wh9 put her on hold and necer came back he left her on hold for7 minutes and naver came back so she referred me to another ford dealership ser ice department and thr gentleman was very nice and this other dealership is going to resolve the isdue and replace the part on my car. so i will molinger go to planet ford again i was so dissappointed with the guy in there service department i was shicked if how rude and unprofessional he was with me. the saleman who sold me tge car was a very n8ce young man named jason soliz but if the srrvice department is that bad i will do business with this other dealership i cant even believe planet ford has s rude guy like yhat handlubg the srrvice calls especially for him to tell me that he guesses i will just have to have a lae suit with ford manufacturer that was and never will be my goal i just wanted my car fixed i alwsys buy fords cause im a ford guy. i pray thst the upper management at planet ford inwood and lemmon wil get rid of him cause he will just cause them to lose other customers. so of you buy s csr from randzll redd plsnet ford on inwood and lemmon good luck if you ever havr to hsve it returned to setvice cause yhe service department doesnt care about yhr customerd once thr car is sold. the other ford dealership i am eorking with noe has a extremely nice service dept manager praise god god is good god is great always on time and never late no one has tried yo reach out to me either not even justis griffis thr sales managrr of yhe dept angela os not being truthful because justin griffiis did not try to call me todsy and when i cslled his direct line it eent to voice-mail i thought that he would at least resolve the problem i had with the service department becsuse that guy in srrvice was very rude to me and thelady from the ford manufacturer called and talked yo a guy named havier snd he put hrt on jold snd never came back so she filed s case number against planet ford inwood and another gentleman that i talked to rodsy gave me yhe case numbet and they are to grt back with me. but i already talked to another ford dealership hete in dallas and they are working with me to get the recall pary replaced cause they dont me to have sn acvidrnt and neither do i. i guess we live and ee lesrn about some dealerships. i retired as one of the top saleman from the americsn automobile association so i know what it takes and how to trest customets i was one of yheir top ten sales persons. AND RANDY F 8S NOT BEING TRUTHFUL CAUSE THE SRRVICR DRPT WAS EXTREMELY RUDE AND UNPROFESSIONAL (ITS CALLED BEING IN CAHOOTS WITH EACH OTHER) LIKE THE ELDERLY PEOPLE USE TO SAY WHEN PEOPLE SIDED UP WITH EACH OTHER) THE BEST THING I CAN DO 8S PRAY FOR THOSE PEOPLE CAUSE GOD IS GOOD GOD IS GREAT ALWAYS ON TIME AND NEVER LATE AMEN! read more

On Monday 1 May 2017, I walked into Park Cities Ford on a mission...to buy a vehicle. After a very unpleasant experience with a recent dealership, I was in survival mode and knew that I had to get another vehicle...STAT!!! I was introduced to a young man - Mr. Juan Carlos, who showed me a beautiful Cadillac SUV. We went for a drive and I must say, I was impressed with how well kept the vehicle was for its age. The only fall-back was the miles being a bit elevated, but overall a great vehicle. After the drive, we went back inside to complete the sale. At this time, I'm met with another Sales Advisor - Mr. Alonzo Gallaread, Jr. I must admit at first I was a bit confused, but nevertheless, I followed him to the seating area and we discussed the vehicle, pricing, payments and the like. Alonzo is a HOOT!!! He kept me laughing and has a heart of GOLD. He also helped me with the other vehicle I was returning to the other dealership - truly a gift from God. He wasn't obligated to assist me with that vehicle, but he did so with a smile on his face and had compassion for what I experienced with them. He did everything he could to assure me that I was in good hands at Park Cities Ford and that I would be taken care of. Now it's time to meet the Business Manager (Finance) - Mr. Dennis Savage. Dennis is a very sharp, soft spoken gentleman. He answered all of my questions and helped to relieve the stress I was feeling from my previous experience at another dealership. He told me not to stress anymore because I was being blessed with a very nice SUV. I agreed and smiled and immediately changed my thought process and thanked the Lord for another blessing. Last but never least, I meet Mr. Scott Adams - (Sales Director -AKA- THE MAN IN CHARGE). This man is my ANGEL. He is very laid back, mild mannered with a gift to discern what is best suited for the customer. He has a heart of compassion. Not only did he present the "Caddy" to me but he blessed me with the option to pay my down payment in installments - since the other dealership is holding my down payment. Now if that's not LOVE, then I don't know what is. He understood my urgency and my need which is most heartfelt and something I will forever be grateful for. If Mr. Scott Adams makes a decision...TRUST that it's a GO! HE IS IN CONTROL....PERIOD! A couple of days after my purchase I heard the brakes squeaking, called Alonzo and they had me in the next day - working with my schedule I must add, and replaced the brakes. My vehicle is running like a well-oiled machine and I am well pleased. My entire experience with this team has been nothing but prodigious, truly a GOD SEND. If you're in the market for a vehicle, please go to Park Cities Ford and ask for Mr. Alonzo Gallaread, Jr. You will have a GREAT experience and have the opportunity to meet both Scott and Dennis. I am assured that my meeting these GREAT MEN was not happenstance but purposive. No games, gimmicks, schemes or scams rather professional, knowledgeable, educated, friendly MEN who I like to refer to as my ANGELS. Anybody can sell you a car, but very few people can give you a GREAT EXPERIENCE and these men went above and beyond. I thank you all so much. read more

Persistent Issues and Disappointing Service Experience at Planet Ford, Love Field I am compelled to share my recent experience with the service department at Planet Ford, Love Field, which, regrettably, fell short of the professional standards one would expect from a brand that prides itself on customer satisfaction and product reliability. As the owner of a 2023 Ford F150 with less than 3,000 miles on the odometer, I have encountered a recurring issue with the rear signal light bulb, necessitating replacement not once but twice due to condensation within the taillight assembly. The initial instance occurred when the bulb shattered inside the taillight after approximately two months of use, indicating a defect beyond normal wear and tear. Upon reporting this to the service department, they took detailed photographs and initiated a process to determine whether the issue fell under warranty coverage. While thorough, this process was marred by a notable oversight: the technician failed to acknowledge the visible condensation at the heart of the problem. Days later, I was informed that my truck needed to be brought in for further inspection, involving the removal of the taillight, to send a comprehensive report to Ford for a final decision. This step, although necessary, underscored a need for initial diligence. Had the condensation been addressed during the first visit, it would have precluded the need for repeated service appointments, saving both time and inconvenience. Furthermore, the interaction with the service manager and his advisor was disheartening. Their approach made me feel unjustly responsible for the defect, a sentiment no customer should endure. The meticulous documentation and scrutiny of the taillight seemed excessive, given the straightforward nature of the defect. In conclusion, while I understand the importance of protocol and due diligence, the essence of customer service lies in addressing concerns with empathy, efficiency, and a commitment to resolution. The continuous oversight and the implied skepticism from the service staff have not only caused unnecessary inconvenience but have also shaken my confidence in the brand's ability to stand behind its product. I sincerely hope Ford recognizes the gravity of such service lapses and takes decisive action to rectify the issue, ensuring that future customers do not face similar disappointments. read more

Henry Ford was once quoted as saying: "Coming together is a beginning, keeping together is progress, working together is success" surely the incredible staff at Park Cities Ford Dallas embodies this concept. Mr. Ford himself would truly be ecstatic to see the service in action that epitomizes the Park Cities Ford Dallas experience. I have owned my Ford Escape 2012 for a year as of May 26, 2012 and truly the whole experience of buying the vehicle far exceeded my expectations and truly resulted in a win-win between my need for reliable transportation; and ultimately affordability. Recently, I had a situation where I was on my way to a meeting to discuss my next contractual agreement with a major hotel venue to perform on a consistent basis, for I am a vocalist and a musician. This was a very important meeting and would have a significant effect on my career as a whole. Upon leaving my vehicle I noticed a large nail in the tire and thank God instead of attending the meeting I headed to Park Cities Ford Dallas which was about three miles away. Initially, I was told by Mr. Anthony Saenz that I did not purchase a service agreement for the tires at the time the vehicle was purchased and that there would be a charge to replace or patch the tire. I informed Mr. Saenz I was without a wallet or credit cards and he took it upon himself to go up and beyond the call of duty and get my tire patched so I could make it back to Valley Ranch/Hackberry Creak some fifteen miles away. Mr. Saenz stepped outside the box and gave the kind of five star- service one would expect from an establishment like the Waldorf -Astoria New York with a full time Concierge. Stephan Finstad, David Hayes, Joe Filgo and last but not least Jake Enright in sales, all choreographed a stellar Oscar Award Winning performance of customer loyalty, service after the sale and really treating the customer as part of the family. In this time of economic rebuilding of many of the entities we all hold sacred it is easy to spend a great deal for a lot less. If you want to fore-go spending a life savings on a vehicle only to be treated as if a dealership is doing you a favor that is your divine right; if you want a group of individuals who truly believe the customer is at the epicenter of any great organization, look no further than Park Cities Ford Dallas -Rodney read more

DO NOT GO TO PARK CITIES FOR SERVICE OR BODY WORK!!! I have been to Park Cities Service 3 times for the same repair work. They basically have made me diagnosis the problems... I am not a mechanic. I am a female and I know absolutely nothing about cars, but evidently I know more than there mechanics do. And as I said I have been 3 times and am still having the same problem. So far they have screwed my insurance company out of $4700 and haven't done a thing about the problem. The paint and body department is just as bad if not worse. My car was in the shop for 2 1/2 months for repair work that should have been completed in less than 30 days. They told me that it would be done. I called and they said it would be done the next Monday. I called that Monday and they said it would be done Wednesday. I called Wednesday and they said it would be done Friday. This went on and on for 2 MONTHS!! Part of the reason for the wait was because they sold my doors to make themselves $$$ on them not realizing they would need some parts off of the doors. When I got the car back my door panels were cloth instead of leather. My entire car is leather and the Manufacturer was called by me and they said that based on the vin and model of the car if Park Cities had ordered the correct panels they would have been leather. But per Brad the body shop manager my car shouldn't be leather. Basically he didn't want to admit they screwed up yet again. Long story short I had to take my car back AGAIN to have the correct door panels put in. Basically, I am still having the same mechanical issues after 3 times of having it fixed. With all 3 times taking wayyyyy more time than it should have. And the body shop is horrible. Avoid Park Cities Ford service and body shop. They are horrible and will take everything they can from you and your insurance. Oh and if this site would let me they wouldn't get any stars!!! UPDATE!!!!! After getting my car back a week ago and thinking everything was great I learned that my car is STILL NOT FIXED!!! This place is horrible. DO NOT GO TO PCF!!! After having over $17,000 worth of work done you would think the car would be fixed. I could have bought a new car with all the $$$ that was spent at this place and yet still NOT FIXED!!!! read more

Jim Privitt, fixed operations director did a great job fixing up my truck the way it should have been done the first time. Jim is the man to see if you have any issues...he takes command and gets it fixed!!!! DO NOT TRUST THEM TO REPAIR MY VEHICLE. Horrificly sloppy job on a major repair on my 2008 F250. Brought it back twice after the accident for items overlooked and shoddy paint workmanship. Steering gear failed while driving and luckily I was traveling at low speed or I could have been killed. With the level of impact sustained, it would be obvious to check for damage to the steering gear, which was not done, and subsequently failed. "We only fix what we are paid to fix" said Brad Kurth, which is no excuse for negligence. When I asked for a rental car while the truck was to be fixed with a list of items that obviously needed warranty work I was told of I had to pay for it 'until my insurance company' had to come and look at it. I should have no out of pocket for warranty repairs. None. When I told Robert Mahoney that, he stated "we will just have the truck towed back to your house" and tried to shove the keys back in my face. Brad Kurth wouldn't even acknowledge that the lack of a pinstripe indicated shoddy workmanship. How can I trust a shop that won't stand behind their work and almost get me killed due to negligence? Kurth also accused me of lying "how do We know someone else hasn't been driving your truck?" Someone in the body shop touched up the hood with a darker paint, and Kurth indicated that those were rock chips, which was obvious, but wouldn't acknowledge that the shop did it. The paint on the door and the fender that was repaired doesn't match the rest of the vehicle. Kurth also tried to deflect my concerns about the paint thickness and quality of application, as it was obvious it was beginning to peel and chip where factory paint would not. The fact that they tried to blame me for their sloppy workmanship and question my integrity is outrageous, especially after their negligence could have killed me and others. read more

Alfonso at Park Cities Ford is the most professional and knowledgeable salesman I have met. When I arrived at the lot he greeted me, and asked what I was looking for. Unlike other dealerships where the salesman have no clue of their inventory. He listened and told me on the spot what he had on the lot. He also knew right where every truck that matched my need was located. This guy does his job better than anyone I have met to date. I also met Randall York the finance manager. He was straight and to the point with no "drama" involved. I gave him what I wanted and he tried to make it happen. The only unfortunate part is they did not have the exact truck I was looking for. Alfonso tried to find it, and was upfront about the situation at this time in the Metro-Plex. There was a serious hail storm that has damaged a lot of vehicles new and used. His concern was that if he pulled a truck from another dealership it might have had hail damage. So instead of trying to make a sale he did the stand-up thing and said if I find what I want I should buy it. They followed up with me when they found out I had bought a truck from another dealership. Taught me that some dealerships sell their own "warranty" packages, and that I might consider buying a genuine Ford Motor Company Warranty. I was blown away that I did not catch it, but they were right. I canceled my warranty from the dealership I bought my truck from, and purchased a genuine Ford warranty. It just gives me the piece of mind that I can take my truck to any dealership nationwide and they will fix it. They will not have to wait for "approval" from the dealership I bought my truck from to complete my service. So in the end, I will go back and do business with these guys in the future!!! read more