We just bought a 2025 Ford Expedition Active Max from Planet Ford in Dallas, and Chuy Alcala and Nick Alvarez were both outstanding. We traded in two vehicles, so this wasn't a simple deal. There were a lot of moving parts. Chuy handled the front end with patience and zero pressure. He actually listened to what our family needed and made the experience feel relaxed and personal. Behind the scenes, Nick helped structure everything so the numbers worked -- and somehow our monthly payment didn't increase, even with the upgrade to a full-size Expedition. That mattered to us. The whole process felt straightforward and honest. No games. No surprises. Just people who know what they're doing and care about getting it right. We brought the Expedition home and our kids looked like it was Christmas morning. Nicolle is still talking about how smooth everything went. After this experience, we wouldn't buy a vehicle anywhere else but Planet Ford Dallas. Chuy and Nick earned that loyalty. read more

I purchased a 2025 Ford F-150 Platinum from this dealership in March, and honestly, the buying experience was surprisingly great. The sales process was smooth, efficient, and overall one of the better vehicle purchases I've had. Unfortunately, things changed once I needed service. At just 6,000 miles, I experienced a serious issue with the truck. About a week ago, I was stopped at a red light and, when the light turned green, I pressed the accelerator but the truck wouldn't move. After a brief moment, it returned to normal, so I didn't think much of it. Then last night, while driving home from Walmart, the same thing happened again, except this time it was much worse. Multiple warning lights came on stating that several systems had malfunctioned, and the truck went into what appeared to be a reduced-power mode. I couldn't drive more than 50 MPH, and every time I pressed the accelerator, the truck would sputter, hesitate, or simply not respond with any power. In my opinion, that's a major safety concern, especially with the amount of traffic we deal with in the DFW area. What makes this even more frustrating is that this is a truck that cost close to $90,000. For a vehicle at that price point, having these kinds of major drivability and safety-related issues at only 6,000 miles is ridiculous and incredibly disappointing. I understand that defects can happen, but when you're spending nearly $90K on a premium truck, you expect both the vehicle and the support behind it to be significantly better. When I contacted the service department, I expected at least some sense of urgency. Instead, I was told my only option was to drop the truck off and wait approximately three days just for diagnostics because they are backed up. To make matters worse, my service advisor wasn't particularly friendly and showed very little concern about the situation, even after reviewing my vehicle information and seeing that multiple fault codes had been triggered. The dealership also had no loaner vehicles available, meaning I would be without transportation during the entire process. First impressions matter, and it's disappointing that I haven't even made it to my first scheduled service before having this kind of experience with the service department. While the sales team earned my business, the service experience has left me seriously questioning whether I'll return to this dealership for future maintenance or repairs. A great purchase experience means very little if the dealership isn't there for its customers when a serious problem arises. read more

I love this Ford dealership. Scott Plunkett was incredibly helpful and provided excellent customer service. They've never tried to upsell me or recommend unnecessary work on my car, which I really appreciate. It's hard to find a place that feels this honest and reliable--definitely my go-to for service. read more

I wouldn't recommend these people to even my worst enemy. I've had several terrible experiences with their service department. They're unhelpful and don't provide sensible solutions. Their constant turnover of service advisors is a testament of a bigger problem. read more

I have an issue with that and the dealership. I purchased a vehicle from the dealership 4.5 years ago. I had a problem and asked a Manager to call me ( a customer ) never received a call. Check the service records ... the truck has never come back to you for that reason. It You had a 2 door Bronco that I thought I might buy. Not $7k over. The internet shows the same vehicle. Totally different price. I really at this point well decide not to do business with you all. I'll give a different dealership My money in lieu of being disrespected a second time. Plan on my reviews coming. Regards read more

I have never been treated with more disrespect in my life. I came in, cash in hand, to purchase a 2025 Bronco for my son who just completed his military service. The salesman (manager), Justin, told a bold face lie to our face. I called him out on it and commented that car salesman often lie to sell cars. He was offended and said all Teachers/librarians are liars. The audacity! To call a customer who you just met a liar because you got caught in your own lie. If this is how Planet Ford treats our military men and teachers who serve our community, they do not deserve anyone's business. *Because I cannot reply back to your comment, Justin. This is not how the story went. You had only hateful things to say, you did not say other librarians had been pleasant. You said they were ALL liars. When I said what I said, I pointed out the lie we had been told first. I just purchased a brand new Bronco down the road for a WAY better price and it wasn't even used. Anyone looking at Planet Ford, it's worth it to take the extra 7 minute drive to Westway Ford where they treat customers with dignity and respect. read more

Avoid this dealership at all costs. I'm sitting here, unable to leave after an oil change. They told me one tire had a nail in it and asked if I wanted it patched. The tire seemed fine when they took it and there was no low tire pressure light on. I have road hazard at Discount Tire which is 0.2 miles away and I was going to take it there for repair. The service manager told me they would just put more air in it so I could get there and that's all they would do. They drove the car up on a completely flat tire, someone had pulled the nail out so it doesn't hold air at all. I'm stuck here, having to pay them to patch the tire instead of using the shop I've already paid for this kind of incident. By the look of the tire, it was driven some distance before I saw it. They should have been up front with me and shown me the tire before possibly ruining it and they shouldn't have moved the nail, making the situation much worse than it was. But as they did pull the nail, they should have told me that instead of driving the car on a flat and acting like no one knew what had happened. read more

Good experience, fast on paperwork and quick vehicle delivery. Sam and Justin (GM) were good to work with.

As a military wife, I was so glad to have Dylan Duncan take care of us. His business cards were highlighted by the Light Up to Live organization helping Veterans with PTSD and TBI. As a military kid himself, he said he was grateful to serve us. That meant the world to us. He made sure we were able to get the rebates and perks that the dealership offered (which I'm sure everyone does). It's just refreshing to see respectful young men show pride for their country and the men and women who choose to serve it. Also... that's for helping me find the PERFECT F150 4x4 for the hubby. I'll be back for my SUV ! read more

If I could give the service department 0 stars I would. Took well over 3 hours to get a state inspection done. Literally no work being done to my car. The customer service was the worst I've ever seen. All the workers were just scrolling on their phones and not checking in with customers. After having to check in at the close to 2 hr mark they wanted to charge me and extra $89 to do the inspection and then acted as if they were going above & beyond getting me a loaner car bc my STATE INSPECTION could not be done within 3 hrs. No actual work was being done to my car. Tried to call to speak to the service manager and they hung up. Will not ever be taking my car back to a dealership that takes advantage of customers & young woman. Truly a horrible experience. Honestly don't buy a Ford because this is the customer service you'll get. read more

On March 4th I was driving on my way to work and my car started to overheat. I pulled over into thePlanet Ford parking lot in the front and as most girls do, had a bit of a panic attack. While on the phone with my Dad and reading my car manual, the salesman Joe D'Angelo came out to see what was going on and if he could assist me. He was so kind to go ask the mechanics if they had any antifreeze for my kind of car that could get me to the auto place down the road and get me on my feet! This place went above and beyond to help me when I was having a really rough day! Thank you again Joe!!! read more

We chose Planet Ford specifically because they had such great reviews. Our salesman, Dylan, was very knowledgeable and fun to work with. We purchased a 2025 Explorer ST and we couldn't be happier. The entire team at Planet Ford was amazing! From start to finish our experience was top notch. Definitely recommend going there for your next vehicle purchase! read more

Chuy was great to work with and put in a lot of effort to get a good deal. Carlo in finance was very efficient and made the process really fast. read more

After being hit by a cement truck. Eric Renteria made a stressful situation so much more pleasant. He spoke with Geico regarding my rental and all additional work needed on my car. He communicated effectively and often always keeping me up to date on the status of the repairs. I hope I don't need work done on my vehicle soon but if I do I know that he will take care of it and make sure the body shop does impeccable work.! read more

Planet Ford Dallas - Damage from being hit by a cement truck - Car Dealers Near Me - Dallas, Texas

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I've been here 3 times to get an oil change / tire rotation. 3 times I have asked for a 5 tire rotation. 3 times they have promised me a 5 tire rotation. 3 times they have failed to do a 5 tire rotation. This last time I even told the service person, Christopher, that I had trust issues and would chalk my spare to make sure he understood. He said he did and they would take care of it. They didn't. Chalk mark was in the same place on the spare right where I had left it. When I raised my concern after I picked up the vehicle ($40 in uber rides later) they proceeded to make up some BS about my spare "not having a TPMS sensor" and that is why they didn't do it. So not only did they NOT do the thing they promised, they attempted to falsify information as an excuse. To make matters worse, my "window rattle" issue that I had got turned into a "door rattle" issue once the tech got the vehicle - so they didn't fix that either. AND they lost one of my valve stem caps. If they can't do the simple stuff they promised, I wouldn't trust them with anything more complicated. Clearly there is a HUGE disconnect between information told to the service advisor, and that information getting to the techs. By all means, come buy a vehicle here - but I'm thinking routine service needs to be done elsewhere. read more

After picking up the 2 license plates , planet Ford refused to put on the front bumper saying they do not drill holes in the bumper. You would think if selling a Ford product they would be able to assist their customer by putting on a license plate on a car they sold them if it's required in Texas to drive the car. Just bought another car at a different dealership, requiring the same type installation, and they did with no problem. Not sue sure if inexperienced or just cheap, but disappointed again in my last time back to the dealership read more

In response to Planet Ford's response, the fuel was tested, and there was almost no fuel in it to begin with. $1200 to drop a tank with no gas in it and no contamination. What a rip off. read more

Working with my sales executive, Benjamin Estes, was a blessing. He listened and clearly understood my wants and needs and delivered! If he's rated on a "star" system, 5 out of 5! Easily. He made purchasing a vehicle a pleasant experience. I'm hoping my "new" used Ford lasts me for a while, but when I do decide for another used or new vehicle I can only hope Benjamin is still a part of the Planet Ford team. Also I want to mention Benjamin's sales manager. I appreciate him taking the time to come visit after the sale. We only spoke for a few moments, so I forgot his name. One last contact was with Dennis Savage. Very personable and explained everything that going on with signing the mounds of paperwork. Overall, a surprisingly pleasant experience. Thank y'all!! read more

Having spent 20+ yers in the automotive industry, including working at five different dealerships in Dallas, Planet Ford Dallas surpasses any experience I have ever had at the dealer level. From the initial purchase of my 2022 Platinum F150, to the service department's handling of a few minor service needs to the body shop's handle of a minor door ding with paint less dent repair, Planet Food has provided superb customer care. Hats off to Ben Cross in service and Eric Renteia in paint and body. Their attention to my service needs went above and beyond. The customer service culture at Planet Ford is as good as it gets. This level of service culture comes from the top so hats off also to Randell Reed, CEO. If I wasn't retired from the auto industry , I'd be applying for a job at this dealership. Top shelf, all the way. Bob read more

Love this place/dealership/repair shop. I always dealt with Eric R since 2015 when I purchased my first Mustang up until today with my second Mustang. Perfect customer service, response time and handling for me. People in Dallas love to hit Mustangs so if it occurs again, I'll be back. read more

Carson was very helpful and did whatever he could do to get me into a new vehicle. I would recommend him and Planet Ford to anyone looking for a new vehicle read more

I usually hate going to purchase a car, but since the first text message from Jason Odle, everything was accurate and easy. Jason answered all my questions, gave me additional information that was very helpful and was able to supply any documentation quickly. Very professional and thoughtful. I had already researched an estimated price and it was actually in line. I am happy with my purchase and appreciate the follow-up questions answered by Jason. This is now my "go to" guy for purchasing my next car! Thank you! read more

Service department was highly efficient especially Thomas. Looking forward to more service visits

We had an appointment and took our car in on Wednesday. Never heard anything from them so called on Friday. They hadn't looked at it yet and explained they were busy but our car was next on line. Called on Saturday and they still haven't even done the diagnostics. Service manager just makes excuses and doesn't care that they have had our cat for 4 days so we went and picked it up and will start all over with a competently managed service center. I have two questions: 1.) why do we need appointments when we are just getting in a 4 plus day line? 2.) on what planet can someone go without their car while waiting in the 4 plus day line to even get a diagnostic? read more

I bought a new F150 this week and Darnell was my salesman. Darnell did a great job and was responsive, transparent, and really helped answered all of my questions. The entire process was no hassle and we received a very fair price. There was even a hiccup with the vehicle and Darnell completely resolved it while we were closing with finance. Randall handled the closing and was very transparent in explaining the warranty upgrades cost/value with no pressure. I appreciate the follow up call the next day. I haven't had a dealership follow up after the deal was done. I will happily refer friends and family to Planet Ford and Darnell. read more

This dealership sucks to me. It didn't feel warm and friendly. The salesman helping me wasn't good. I was not impressed with the level of customer service. I didn't feel they wanted my business. They had the chance to sell 2 cars. I wanted one for myself and my mother. I decided to take my money and business to a better FORD dealership. read more

Made an appointment over a week ago. I had my appointment. ( However, there system sent me an email saying sorry you missed your appointment) Appointment was a 830am got there about 810am left my truck there. Was just getting an oil change and removal of 3 locking lug nuts and replaced with my regular lug nuts. They texted me said truck was ready. Paid my bill at 1020am walked to my truck noticed they never switched out the lug nuts. Had to wait over an hour again just to replace 3 lug nuts. Was after 1130am time I left. So unprofessional, then to get an email telling me I'm sorry you missed your appointment. read more

Had my car serviced here. John was amazing and highly professional! Could not recommend this dealership more if you need your ford serviced.

Always friendly and efficient service from service adviser John Green. Regular maintenance visits made easy.

Hello, we are writing to thank Eric Renteria, as he did an amazing job in keeping me updated on our 2024 brand new Ford Mustang we bought in February in 2024. The Mustang sits in a under ground garage along with our Shleby, and Darkhorse, because we love our FORDS, and I drive a F150. My wife went to a doctor appointment in December at which time the mustang only had 800 miles, nothing wrong with it, then a "woman on her phone" decided to side swipe her, which of course was right at Christmas time. Knowing the time of year I brought it to Planet Ford about the 14th of December. Eric Renteria went above and beyond my expectations as a person in sales, RIGHT AT CHRISTMAS TIME, which made us feel special enough to come back to Planet Ford as a customer. We stopped buying our trucks here due to a past salesman that spoke to me in a fashion that was inappropriate. Eric told me it may be after the 1st of year and I understood, due to vacation and month. He called me about the 17th and told me what the process was going to be, and then he called and said the mustang was in the body shop already. He called about the 17th and said the Mustang's fender is being painted and the car will be buffed and detailed and ready by the19th.I was headed that way and he called told me the quality inspector and himself did not like the buffing on left fender and it's back in the paint booth. For them to inspect and be so honest about the issue was beyond our expectations. It was no issue as we had other vehicles to drive. So by the 4th of January we got the Mustang back. Eric took me to see the final repair and detailing outside and inside and all that was done, Still to this date the mustang is shining bright. Eric was happy, with a great attitude, and showed that cared about what Planet Ford stood for, "QUALITY".    A friend came by to see the repair and saw a door handle cover  piece was missing. I called the next week and spoke with someone else other than Eric and he was rude,trying to make me feel it's my fault it's missing, it seemed the detail person could have accidentally knocked it off, I said that the door is never opened because the car sits in our garage and rarely moves.Through this whole process of being there he was rude, never looked at me in the face, he was looking for the part and asked what I did with it, blaming us for the cover missing! I got his name and said I will deal with Eric about the door and him.   I waited for someone to call me when the part was available.   Eric called and said he apologizes for the part missing and I explained the problem I had with the other service tech. I asked for a supervisor name and if there was one available. While I spoke to Tim Oates and explained my issue and how the service tech did, and why we left the first time and why we gave Planet Ford a try again. Tim understood and was a gentleman from start to finish, and stood for what Planet Ford should and did stand for.  And the body shop installed the part while I spoke to him. Eric and Tim stood by what Planet Ford is about , CUSTOMER SERVICE, to Tim  and Eric and others that were there showed very much gratitude that we came back to the Planet Ford Family. THANK YOU FOR ALL YOU DID., read more

Came here with my husband today looking at some trucks, glancing at the Mustangs lol. We were greeted by Mike, he pulled the truck we are looking at and grabbed the Carfax for us to take a look at. He told us all of the ins and outs of the trucks, the accessories it has. Super nice guy and really professional, he seems to know the most about the dealership as a whole. The dealership it self is super clean and easy to find everything there. read more

Planet Ford Dallas - Car Dealers Near Me - Dallas, Texas

I ordered my Maverick back in November 2021 at this location and my experience was very pleasant. The GM Greg personally took care of my order and the customer service I received was simply top notch. No mark-ups, no addendums and full transparency throughout the deal. I for sure recommend Planet Ford Dallas based on the experience I had buying my 2023 Ford Maverick. Thanks Greg and thanks to your team as well! read more

We just purchased a f350 truck from Planet ford of Dallas. The entire team (Chuy, Nick and Justin) were great to work with. Their Outstanding customer service and personal touch truly made a difference. We highly recommend them. read more

Absolutely stellar service from this group. Especially Michael Bliss. He went above and beyond to make sure our experience was top rate and is the reason I think so highly of this dealership. We are so excited with our new car! Thank you Planet Ford! read more

Planet Ford Dallas - Car Dealers Near Me - Dallas, Texas

And here I was, again looking for a car... I hate car shopping. My wife and I found a car at Park Cities that we both agreed would work for us. Funny thing is, I forgot that the very car I drove for the last 5 years came from Park Cities. I happen to trust Lincolns, so there was the added confidence in the product specialist. I communicated with the sales person via text while en-route, and when I arrived they were ready for me. The salesperson was quick to display both cars and explain the difference. He was knowledgeable on all aspects of the cars and their functionality which is what I would expect from a dealership. We were even shown functionality that we had no idea existed in our existing cars. This place is spotless and the sales staff here is trained to show constant courtesy and acknowledgement. Even the sales guys I wasn't working with offered my wife and I a drink or a bottled water. I like feeling like I matter when I'm getting ready to spend money on a car. A car is considered a major purchase and there is always a given amount of stress that comes with that purchase. When we got to the "haggle" part of the transaction, it went about as good as one would expect, we went back and fourth a few times and ended up with a price we saw as desirable. While the price didn't adjust as low as I wanted, I feel confident leaving this place with a care with a 5 year 100k warranty and a dealership to stand behind it. Park Cities redefined the car buying experience and made purchasing my car easy and stress free. read more

I left my F-250 at Planet Ford on Inwood for service & it was stolen from the dealership. Although it was in their care they have denied responsibility & said I needed to contact my insurance company REALLY Obviously I'll never do business with an Randall Reed dealership Rating is less than zero but that wasn't an option here read more

Ford had my vehicle for 2 1/2 weeks with car from the service department. So I called today and the person on the telephone said your has been ready for couple of days, but no one called me to tell me it was ready. Customer service sucks!! No loaner calls available. read more

Oil changes takes 2 hours. Thats insane. I bought the everything coverage so I have to bring it here.

I was called 3 hours after posting, and my experience was entirely turned around. Robert M. was great to work with on addressing my vehicles issue, and I will be returning to Planet Ford to work with him again. read more

Spencer was our guy, took time to explain the vehicles bells and whistles and was personable. I feel if it was not for Spencer I would not have bought the car. Everyone at the dealership is 5 stars, this is my 2nd new car from them and always get serviced by them as well. read more