If your loved one isn't able to advocate for themselves, be advised, THEY WILL BE NEGLECTED. My…read moremother was admitted to the third floor of Mount Alverna Village for physical rehab, which we were told was "the best option in the area." If this is the best, I can't imagine what the other facilities are like. From the moment she arrived, the problems began. She was placed in a room with a non working TV and received no orientation whatsoever -- no information about meals, therapy schedules, daily routines, etc. When I arrived shortly after, I asked if there was an admission overview for families. I was told there wasn't. How do you admit a patient without giving them or their families any guidance? It was lunchtime when she arrived, and she hadn't eaten all day. The meal served was fish, which she doesn't eat, so they told her they'd bring her a sandwich. It took two and a half hours -- and only after I asked three different staff members -- for her to receive it. Her TV still wasn't fixed despite multiple requests. The overall attitude felt indifferent at best. I asked to speak with the manager, Rajwant Kaur LPN, because the lack of attention was already alarming. The explanation I received was that staff had been busy with a resident party. Yet after the party ended, my mother was LEFT IN A WET DIAPER FOR MORE THAN 14 HOURS!!! The neglect didn't stop there. My mom began documenting how long it took for someone to respond when she pressed the call button: 20 minutes, 30 minutes, sometimes longer. Occasionally someone would pop in only to say they'd return, and then she'd wait another 20 minutes or more. The breaking point came when a night aide was rude to her after she had an accident. She became so anxious about having another accident that she started getting up to use the bathroom on her own because she couldn't wait 40 minutes for help. This is dangerous for anyone, let alone someone with a fractured hip. She also repeatedly asked for her ice pack, only to be told it was "misplaced." Interestingly, it reappeared the moment I arrived to take her home -- after just four days. And Rajwant Kaur continued to make excuses. The only positive experience was with the chaplain, who was genuinely kind and comforting.

My brother John Skubie was a patient at Mount Alverna Village in Parma, OH from early March 2024…read moreuntil his death on November 18, 2024. He was diagnosed with vascular dimentia which caused him to be bedridden. I visited 8 assisted living/Nursing Homes before I decided on Mount Alverna. I picked Mount Alverna because it was close to my home, it was non-profit and it was Catholic. I want to thank everyone at Mount Alverna for the care and kindness he received. The journey my brother and I traveled during this time was very difficult but made easier by the patience and understanding that the staff showed my brother. I couldn't have made a better choice selecting Mount Alverna. I am grateful that my brother was treated with respect and dignity during his final day. Thank you.

The Quality of care for my father with dementia started off really good, but as time went on it was…read moreseverely lacking. He was also bruised and dropped by the staff and it was never reported. Supposively he was dropped while he was transfered from his bed to his wheel chair... Ravina never reported this to us, they forgot to tell us. Really...? Sounds like they didn't want us to find out, any of this. We since moved my father out of this place and into a new facility. The help is lacking and in my opinion for the money this place is not worth it, anymore.

This place is AWESOME! My mother spent her last days there and the staff was amazing. From good to…read moreactivities they were worlds beyond where she was prior. Normally I wouldn't sling mud but keep your family members away from the Oaks in Brecksville. The care and compassion could not be surpassed. Thank you Vista Springs!.

Care quality was great from start to finish. Had a wonderful experience with the handling of my…read morefathers needs.

From the owner: Empower Care, LLC is a compassionate and client-centered company dedicated to enhancing the…read morequality of life of individuals, couples and families through tailored home care solutions and supportive services.

I was at the Seven Hills rehab center for a month. The staff the physical therapy staff all the…read morenurses and assistants were great. My room and bathroom was always clean. The food was excellent. They really cared about me. I just wanted to thank everyone.

I visited Sevenhills with a hard decision of finding my parents a new home when I tell you as soon…read moreas I walked in the door, I was very impressed. The building was clean. The staff were very inviting. All of my questions were answered. Everyone has positive attitudes even down to the kitchen staff we tested the food. The food was hot and fresh. The rooms are spacious, and very clean. Its very warm and inviting. This turned around to be a easy decision. Definitely will be returning with both my parents moving in.

Great service on time like it everyone was exceptionally welcoming, friendly, and attentiveread more

Amazing facility with amazing staff. Provides the best care to patients. Highly recommend!read more

If I could rate zero stars I would. My mother was brought in for rehab after suffering a traumatic…read morebrain injury. She was completely dependent. We spent at least 12 hours every day with her for the four weeks she was there. But while she was under their care, she fell three times and had two more traumatic brain injuries. The third injury caused her death. Do not bring anyone who cannot take care of themselves to this place. She was not watched nor provided the necessary safety measures she required.

The facility presents well and smells good, unlike many other Nursing homes. The management were…read moreresponsive and therapy did a great job. The facility is under new ownership. Positive experience, I would recommend this place to others needing rehab or long term care.

My daughter has been with this agency since March 2026 as a client, i love how passionate and…read morecaring they are to their clients and there families, Liz is amazing her and her staff greet you with open arms and understand you and they show so much love i would recommend this agency if you need any type of assistance they do home health and various other services i wish i had found them sooner Thanks guys for being the passionate and caring company that everyone needs. Sincerely Michelle Childs

Great agency, highly recommend! If you want your loved ones to be treated like a family and not…read morelike another client, this is the Agency to choose!

I acknowledge that I have a tendency to talk down my symptoms and I know what I need to discuss…read morewith my Doctors. But when the appointment nears and I'm confronted with remembering why I am there I seem to black out. The Concierge RN was able to help me get what I needed to say out by listening in the comfort of my own home and then accompanying me to Doctor visits to keep me and my Doctor on track. Because of The Concierge RN I am getting the care I need to live a healthier and happier life.

From the owner: The Concierge RN will come to you and provide a relaxing atmosphere that is conducive to your…read morehealing. She will educate you and your loved ones about your condition. She will advocate for you with other healthcare professionals if necessary. She will listen to your needs. Most importantly, she will provide professional, patient-centered, empathetic and loving care for you or your loved one. Concierge Nurse providing professional, affordable, patient-centered, empathetic and loving care to you or your loved one in Ohio and Pennsylvania.

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Absolutely love the staff. Their dedication even they have seen so much illness, and death happen…read morein through their lives as