We just recently moved into this apartment and wow! It's not only extremely clean and well kept,…read morebut the complex itself feels so safe and secure! Deborah, the property manager, was so communicative every step of the way from showing the apartment unit, to moving in, and as a resident! Whenever we have questions, there is always someone available to help out. I also want to give a shout out to our maintenance guy, Josh! All lovely people that work for this complex to keep everything clean and working. We could not be happier with choosing to live here at White Magnolia!

About 6 months into living at White Magnolia, and I am absolutely loving it so far. Deborah, the…read moreproperty manager, is far and away the best management I've had in LA. She's often available, quick to respond, and is prompt with any requests (e.g., repairs). Everyone I've encountered at the property has been nice, and I've never had any issues with noise or heard of anyone else experiencing problems.

Update: Lived here for a total of 3 years. Donnovan was a great property manager the entire time,…read moreand Eric from the maintenance team was friendly and responded to requests quickly. It was a great, spacious, and safe place to live. The rent renewals were fair every year. We did have neighbors who were noisy due to their children who ran and stomped around and one neighbor who smoked, but Donnovan did his best to help us navigate those problems, and I understood there is only so much that they can do from a management standpoint to remedy those things. Overall, it was a great experience!

Eric and Donovan are the best! They are always friendly and quick to respond to any issues. They…read morealways have a smile on their face and are always ready to help with any issues and answer any questions you may have. They always follow up with the tenant to make sure everything is working properly. The building is clean and safe. There is always someone cleaning the property on a daily basis. They have a security company who is on the premises and are available 24-hours a day, and their presence is comforting. My husband and I have loved our time here and will always recommend it to others,". Eric and Donovan, THANK YOU for all you do on a daily basis.

My tenancy ended with unjustified charges and the improper withholding of my security deposit…read more After moving out, I was charged for items I am not responsible for--including full painting and bathroom reglazing, even though the bathtub was in that condition from day one and this was documented with the leasing office. I lived in the unit for 15 months, yet they attempted to charge me for full repainting, which clearly exceeds normal wear and tear. On top of that, they tried to charge rent receivable after I vacated the apartment early, which is unreasonable and unacceptable. One important note for anyone reading the reviews: The large number of 5-star reviews is misleading. Most of those reviews are for the maintenance team, who actively encourage tenants to leave positive ratings. These reviews do not reflect the quality, accountability, or conduct of the leasing and management team, which is where the real issues occur--especially during move-out. This does not appear to be an isolated incident. It reflects a pattern of overcharging tenants at the end of their lease, assuming most will not challenge it. I did, and the facts were on my side. If you care about transparency, fairness, and getting your deposit handled properly, think carefully before renting here.

Don't even bother making an appointment for a walkthrough. It's a complete waste of time. I…read morescheduled a showing and when we showed up, it turned into a ridiculous scavenger hunt just to figure out how to get into the building and find the leasing office. And guess what? When you finally get there--no one's even there. We called the office and they casually told us there's nothing available--after THEY were the ones who booked the appointment the day before. Absolutely unprofessional and honestly pathetic.

JUAN IS THE MVP…read more He's made my time here so nice from day one. Always cool, always helpful. Honestly might have left if it wasn't for him lol When I couldn't get ahold of office I'd bug Juan and he'd make me calm. Always fixed everything so quick and he's just so reliable.

We lived in one of the loft units and it was honestly one of the worst renting experiences I've…read moreever had. This place looks nice when you tour it, but actually living here was a completely different story. Our unit itself was awful. The carpet was terrible quality and had glue residue all throughout it that you could literally feel every time you walked on it. We also had a chronic bug problem, mostly ants but other bugs too, and there seemed to be some kind of ongoing water leak issue that was never actually resolved. But the worst part by far was Essex. The security deposit seems low, which might make this place seem more appealing, but be careful because they will find ways to take it. We left the apartment in excellent condition after one year and they still kept our security deposit for bogus charges that clearly went beyond normal wear and tear. And this is not just me being bitter. Essex is literally dealing with a huge lawsuit over this exact kind of thing. The lawsuit says they wrongfully withheld tenants' security deposits, used vague or unsupported move-out charges, and even used people's deposits for utility charges (which is exactly what happened to us). Also, the monthly cost here is misleading. It's not just rent plus gas and electric. Every single month they tack on random extra charges that add over $200 on top of your base rent, so what you think you're paying is not even close to what you actually end up paying. They also raised our rent by $200 when our lease ended, and then later listed the unit for less, which tells you everything you need to know. And once you move in, good luck getting help from anyone. No one responded. Ever. Not "slow to respond." Not "not helpful." Literally no one responded. Once you sign the lease, they do not care. It also felt unsafe. If you live in one of the loft units, other residents can come up onto your rooftop area, which happened to us more than once. That is insane and such an obvious security issue, and management did absolutely nothing. There were also constant quality-of-life issues. The building is poorly insulated, so we could smell cigarette smoke from neighboring apartments inside our own unit. The bugs would get even worse when it rained. The parking garage was disgusting and neglected, with neighbors trashing their parking spot for months. There was broken glass, garbage, and spilled food all over the place. I literally stepped on glass and stepped in a McFlurry mess because that's how nasty it got. The one good thing I can say is that Juan was amazing. He was helpful, professional, and the only person there who seemed to actually care. Other than that, this place is trash. Poor unit quality, hidden monthly charges, deposit issues, zero response from management, and serious safety problems. Do not be fooled by the tour or the lower security deposit. Living here was a nightmare and I would never recommend it to anyone.

Great building, people, and a place to live. Bridget has been amazing to work with! She has been…read morevery accommodating and easy to work with, and always has a great attitude. When there is an issue or problem, you can count on her to help.

Great place to live. Quiet, clean, friendly people, amazing location next to park, fantastic…read morepool/common area with bbq and fire pit. Very sad I have to move (financial reasons) but would recommend this place to anyone looking.

Five-Star Review for Donavan, Our Apartment Manager…read more My family and I had the pleasure of living in several apartments over the years, but our experience in our last home at White Oak Garden was by far the best and a big reason for that was Donnavan, our apartment manager. From the moment we moved in, Donnavan was incredibly kind and welcoming. He always greeted us with a smile and took the time to ask how we were doing or if there was anything he could help with. It made us feel truly cared for and part of a community. Maintenance requests were handled promptly, and the building was always clean and well-kept, both inside and out. His dedication and professionalism made a big difference in our daily lives. While we've enjoyed other places we've lived, this last apartment felt the most like home. Donnavan and his team created an environment where we felt comfortable, supported, and valued.

Amazing living space, amazing parking situation, and of course the greatest staff and management…read more Donnovan made both the move in and move out process so easy and answered all my questions promptly. My sister and I lived in the building for 4 years and every time we had questions about the unit Donnovan would help us out every single time with a smile! I myself am not the easiest person to deal with sometimes and Donnovan still had a ton of patience with me, especially when I was going through tough times. I recommended a few of my friends to the apartment and they moved in and the first thing they all said was how amazing Donnovan is. Thanks for everything!!

I absolutely LOVE living here. I still remember the first time I saw this building. I drove up…read moreafter dark with my fiance, and we both gasped at how beautiful this building is at night. It truly does look like a Manor! The apartments are enormous, with all the room my packrat fiance and I (also being a packrat, lol) need to be comfy. There are plenty of windows to get a nice breeze and great sunlight. We love, love, love the large deck! The rest of the building is very well maintained. The lobby is beautiful and welcoming. The foliage outside is gorgeous and the pool area is great for our nieces. The apartment manager is very much on the ball and always responds right away to any of our concerns. I was very happy my fiance and I found this little gem in the Valley. We plan to make this our home for a long time.

I recently had to move out of this building. I lived there for 3 years. The building is nice clean…read morewell maintained and a safe place to live. The manager of the building April is a very nice, kind, supportive lady. Her assistant Brittany is a sweet person too. They helped me any time I needed anything. I highly recommend this building and I had a good peaceful time living there.

The building is well maintained with great amenities (elevators, gym, gated parking, pool, jacuzzi,…read morein-unit washer dryers, dishwashers, central ac/heating, etc.)!!! The owners really care about the residents, changing management to improve the luxury experience. The location is great and central, lots of coffee shops and restaurants even within walking distance. Management is responsive and proactive. Very kid safe and dog friendly with on-site walking paths and dog run. Been living here for 3 years and am very happy.

It was a pleasure working with Ronen on the other side of this transaction. A huge thank you to him…read moreand the owner he represented for working so collaboratively with my tenants and me to bring this deal together. It was a great experience from start to finish, and I look forward to working together again on another transaction in the future!

Thank you so much, Ronen, for all your help. Ronen is very…read morekind and helps a lot in finding a new home. 100% recommended. Thank you for helping me find a home for my children and me.

I have lived here for four years and am moving for work. I hate to leave. The management,…read moremaintenance, and security are 5 star. My unit is gorgeous!

I'm coming up on two months of living at the Serrano. Previously, I had looked at places in Long…read moreBeach, Redondo Beach and even Summerlin, Nevada. But I made the right choice. I'm no stranger to Encino having resided in a private home nearby for 23 years. It's my hood. And the Serrano does't disappoint. My 1 bedroom apartment is spacious and the amenities are first class. And it's so quiet sometimes I think nobody else lives in the building. I would be remiss if I didn't single out Claire Owens. She has helped me from the beginning and continues to be available and receptive to any requests or issues. In the many months of dealing with leasing agents I've found many are in the wrong job. Not Claire. She is top of her class.