We just recently moved into this apartment and wow! It's not only extremely clean and well kept,…read morebut the complex itself feels so safe and secure! Deborah, the property manager, was so communicative every step of the way from showing the apartment unit, to moving in, and as a resident! Whenever we have questions, there is always someone available to help out. I also want to give a shout out to our maintenance guy, Josh! All lovely people that work for this complex to keep everything clean and working. We could not be happier with choosing to live here at White Magnolia!

About 6 months into living at White Magnolia, and I am absolutely loving it so far. Deborah, the…read moreproperty manager, is far and away the best management I've had in LA. She's often available, quick to respond, and is prompt with any requests (e.g., repairs). Everyone I've encountered at the property has been nice, and I've never had any issues with noise or heard of anyone else experiencing problems.

Eric and Donovan are the best! They are always friendly and quick to respond to any issues. They…read morealways have a smile on their face and are always ready to help with any issues and answer any questions you may have. They always follow up with the tenant to make sure everything is working properly. The building is clean and safe. There is always someone cleaning the property on a daily basis. They have a security company who is on the premises and are available 24-hours a day, and their presence is comforting. My husband and I have loved our time here and will always recommend it to others,". Eric and Donovan, THANK YOU for all you do on a daily basis.

I am reviewing the Manager Donnovan & the Maintenance manager more than the building. They MAKE…read morethe building!! If it wasn't for them, I'd cry.

Overall, Avalon Encino has been a great place to rent over the years. The office staff and the…read moremaintenance crew have been quite respectful and helpful. In the past, Oksana has been great to work with (not sure if she still works at this location). During this pandemic, Jonathan and George have been keen to be of service, and it shows. Any maintenance needs have been we'll taken care of as well. If I may, I wish like to recommend some sort of recognition for the maintenance crew (Especially George who is so friendly to work with), for the hard work shown during this past year.

My tenancy ended with unjustified charges and the improper withholding of my security deposit…read more After moving out, I was charged for items I am not responsible for--including full painting and bathroom reglazing, even though the bathtub was in that condition from day one and this was documented with the leasing office. I lived in the unit for 15 months, yet they attempted to charge me for full repainting, which clearly exceeds normal wear and tear. On top of that, they tried to charge rent receivable after I vacated the apartment early, which is unreasonable and unacceptable. One important note for anyone reading the reviews: The large number of 5-star reviews is misleading. Most of those reviews are for the maintenance team, who actively encourage tenants to leave positive ratings. These reviews do not reflect the quality, accountability, or conduct of the leasing and management team, which is where the real issues occur--especially during move-out. This does not appear to be an isolated incident. It reflects a pattern of overcharging tenants at the end of their lease, assuming most will not challenge it. I did, and the facts were on my side. If you care about transparency, fairness, and getting your deposit handled properly, think carefully before renting here.

JUAN IS THE MVP…read more He's made my time here so nice from day one. Always cool, always helpful. Honestly might have left if it wasn't for him lol When I couldn't get ahold of office I'd bug Juan and he'd make me calm. Always fixed everything so quick and he's just so reliable.

We lived in one of the loft units and it was honestly one of the worst renting experiences I've…read moreever had. This place looks nice when you tour it, but actually living here was a completely different story. Our unit itself was awful. The carpet was terrible quality and had glue residue all throughout it that you could literally feel every time you walked on it. We also had a chronic bug problem, mostly ants but other bugs too, and there seemed to be some kind of ongoing water leak issue that was never actually resolved. But the worst part by far was Essex. The security deposit seems low, which might make this place seem more appealing, but be careful because they will find ways to take it. We left the apartment in excellent condition after one year and they still kept our security deposit for bogus charges that clearly went beyond normal wear and tear. And this is not just me being bitter. Essex is literally dealing with a huge lawsuit over this exact kind of thing. The lawsuit says they wrongfully withheld tenants' security deposits, used vague or unsupported move-out charges, and even used people's deposits for utility charges (which is exactly what happened to us). Also, the monthly cost here is misleading. It's not just rent plus gas and electric. Every single month they tack on random extra charges that add over $200 on top of your base rent, so what you think you're paying is not even close to what you actually end up paying. They also raised our rent by $200 when our lease ended, and then later listed the unit for less, which tells you everything you need to know. And once you move in, good luck getting help from anyone. No one responded. Ever. Not "slow to respond." Not "not helpful." Literally no one responded. Once you sign the lease, they do not care. It also felt unsafe. If you live in one of the loft units, other residents can come up onto your rooftop area, which happened to us more than once. That is insane and such an obvious security issue, and management did absolutely nothing. There were also constant quality-of-life issues. The building is poorly insulated, so we could smell cigarette smoke from neighboring apartments inside our own unit. The bugs would get even worse when it rained. The parking garage was disgusting and neglected, with neighbors trashing their parking spot for months. There was broken glass, garbage, and spilled food all over the place. I literally stepped on glass and stepped in a McFlurry mess because that's how nasty it got. The one good thing I can say is that Juan was amazing. He was helpful, professional, and the only person there who seemed to actually care. Other than that, this place is trash. Poor unit quality, hidden monthly charges, deposit issues, zero response from management, and serious safety problems. Do not be fooled by the tour or the lower security deposit. Living here was a nightmare and I would never recommend it to anyone.

Great place to live. Quiet, clean, friendly people, amazing location next to park, fantastic…read morepool/common area with bbq and fire pit. Very sad I have to move (financial reasons) but would recommend this place to anyone looking.

I love Moss and Company but I had a terrible experience with Bridget, I really wish I had the…read moreexperience that everyone else seems to have had with her. I was disrespected by her on so many levels. I leased an apartment without seeing it and tried to see it that same week, she told me I couldn't because it wasn't ready, so I asked if I could see the community , she was against that as well. She didn't mean any of the timelines that she gave me in regards to my lease agreement and scheduled appointments to see the property - and she failed to communicate the changes, l had to reach out to find out about anything that may have changed. So I asked her if we could have more open communication (in the nicest way possible) -- she got really upset with me for saying that and told me I should "withdraw my application" if I had so many questions and concerns.. she then told me she was going to hang up on me ?! After that I was going to report her to her higher up - but as I said before she has all these great reviews, so I have her the benefit of the doubt and assumed for the sake of good energy going into my lease that maybe she was having a bad day. I then reached out via email to tell her how I felt, she never responded until the next day saying it no longer appeared I qualified... and then she ghosted me - literally after that she ignored me for OVER a week. I called, I emailed, i have 8 unanswered emails. I called from different numbers. She'll use the excuse she was out of office but I gave her well enough time to get in contact with me. She THEN FINALLY wrote me back and told me that I need to give her $3,596 THAT DAY or my lease would be withdrawn! She said it was company policy that a week after an apartment is leased they need all the fees paid! But it had been over a week since she told me it didn't look like I qualified! I asked if I could give her $1200 and I could pay her the rest next week when I get paid and technically since I'm JUST finding out I'm approved and she JUST charged me the holding fee that day. My week had just begun TODAY. and she told me no, if she does that for me she's have to do it for everyone (like my case isn't different?!) I simply withdrew my application, who wants to live under a general manager like that. In all honestly I believe she did this all to me on purpose to try to get me to withdraw my application. She's spiteful and a terrible communicator, I have never been my life been treated that way by management.

Park Encino is a clean, well-kept property. Aside from trying to resolve a minor application fee…read morerefund issue, the staff has usually been quick to respond to questions, requests, and/or maintenance service calls. The general manager, Jonathan, is very professional, courteous, and seems to focus on providing fast and efficient resolutions to his tenants.

Have lived at the building for a year and am very happy with the experience…read more It is very clean - there is a cleaning crew that cleans public spaces a few times a week. Neighbors are so friendly and responsible. Everyone here are either families, working professionals, retirees. Tenants are respectful, responsible and clean. Management is responsive - maintenance requests are generally done same day or next day. Location is best for any apartment in encino. Across from the park on quiet street. Also across from the elementary school. Safe area

I absolutely LOVE living here. I still remember the first time I saw this building. I drove up…read moreafter dark with my fiance, and we both gasped at how beautiful this building is at night. It truly does look like a Manor! The apartments are enormous, with all the room my packrat fiance and I (also being a packrat, lol) need to be comfy. There are plenty of windows to get a nice breeze and great sunlight. We love, love, love the large deck! The rest of the building is very well maintained. The lobby is beautiful and welcoming. The foliage outside is gorgeous and the pool area is great for our nieces. The apartment manager is very much on the ball and always responds right away to any of our concerns. I was very happy my fiance and I found this little gem in the Valley. We plan to make this our home for a long time.

I recently had to move out of this building. I lived there for 3 years. The building is nice clean…read morewell maintained and a safe place to live. The manager of the building April is a very nice, kind, supportive lady. Her assistant Brittany is a sweet person too. They helped me any time I needed anything. I highly recommend this building and I had a good peaceful time living there.

The building is well maintained with great amenities (elevators, gym, gated parking, pool, jacuzzi,…read morein-unit washer dryers, dishwashers, central ac/heating, etc.)!!! The owners really care about the residents, changing management to improve the luxury experience. The location is great and central, lots of coffee shops and restaurants even within walking distance. Management is responsive and proactive. Very kid safe and dog friendly with on-site walking paths and dog run. Been living here for 3 years and am very happy.

I had such a wonderful experience working with Ronen Saruri. Finding a home can be overwhelming…read morewith this current market, but he made everything easy and organized. he is patient, communicative, and always available when I had questions. I never felt pressured, and he genuinely cared about helping me find the right home. I would absolutely work with them again and recommend them to anyone looking to rent a place.

WOW. I was looking for a rental and had the good fortune to…read morehave found Ronen sitting on the steps of the property. He was nice from the second he said hello. SUPER professional, SUPER polite, SUPER patient and SUPER helpful. You cannot go wrong with Ronen. He has made himself available for all of my questions and has found answers for me every single time. DEFINITELY RECOMMEND this Champagne of an agent!!

I have lived here for four years and am moving for work. I hate to leave. The management,…read moremaintenance, and security are 5 star. My unit is gorgeous!

I'm coming up on two months of living at the Serrano. Previously, I had looked at places in Long…read moreBeach, Redondo Beach and even Summerlin, Nevada. But I made the right choice. I'm no stranger to Encino having resided in a private home nearby for 23 years. It's my hood. And the Serrano does't disappoint. My 1 bedroom apartment is spacious and the amenities are first class. And it's so quiet sometimes I think nobody else lives in the building. I would be remiss if I didn't single out Claire Owens. She has helped me from the beginning and continues to be available and receptive to any requests or issues. In the many months of dealing with leasing agents I've found many are in the wrong job. Not Claire. She is top of her class.