Avoid this place at all costs. They will tell you anything…read moreto get you to sign the lease -- completely false promises. I was told this building is "quiet" and "well-managed." That's a joke. My upstairs neighbor blasts music at all hours, and the ceiling constantly creaks just from them walking. When I brought it up, the manager didn't even try to help -- they just told me "you can move out". No support, no respect, zero responsibility. If you value your sleep, peace, or basic decency, do yourself a favor and stay far away. I regret moving in and will do everything I can to leave early.

Love my experience living here. Just signed third lease because to move from here is so difficult…read morewith how much we like it. Building is clean and quiet. Apartment is spacious with a nice balcony space. What makes living here great is the onsite manager Rosangela. She is on top of everything and makes sure the building is well kept up.

I cannot say enough about this apartment complex. I had just recently gotten a new job in Westwood…read moreand was looking for a new apartment in Sherman Oaks because it is close enough to Westwood so that the commute is not too bad, but far enough away that I can drive around without all the LA traffic. I spent an entire week looking at apartments, but none of them measured up to my expectations. I was about to give up and settle for another apartment, when I found a listing online for this complex. I figured it wouldn't hurt to look at one more apartment, so I contacted the complex and immediately heard back from Dave, the manager, who was more than willing to show me the space. I kid you not, as soon as I walked into the apartment, I knew I had made the right decision to hold off on signing a lease on the other apartments. Not only was the apartment spacious and well kept, but it has covered parking, located in a great area with TONS of restaurants nearby, on a side street. There is little street noise, it's located in a very safe area, and the manager, Dave, is always so friendly and goes above and beyond to help if there is ever an issue. For example, after I moved in, I noticed that my kitchen sink was leaking. I texted Dave and he immediately had someone come out and replace it. But not only did they replace it, but they also put my water filter back on the faucet and checked to make sure it worked. Again, I cannot say enough about how amazing it is to live in this apartment complex. The space, the location, the management, the people, everything! If you want a place that you're going to feel at home, apply here!

The property management company for the Hallmark apartments, Carlo Inc, worked with me regarding…read moreissues that I had with my deposit premium upon my leaving the premises. They were kind and fair.

Just moved here in 12/2025. Overall the reviews looked good and the loft apartments felt unique…read more Though to start with the negatives I dont understand all the good reviews, or people just have low standards. I came from living in Irvine company apartments in the OC and that was pretty good. Here you can hear people opening/closing cabinets, or using the shower, as if it's in your own unit. The water pipes are loud too. You can hear neighbors talking and making noise through the walls, it's pretty annoying, even though it seems they're talking in a regular volume. So it's really not a quiet complex. There is on site laundry but only 2 washers and dryers a piece, for the amount of units I think there should be more available. For the positives, the complex is centrally located next to the freeway so it's easy to get in and out of the area. Packages are delivered to the door which is nice. The loft units feel unique and was a big reason for choosing the complex. The management/ managers seem pretty nice and competent. When initially moving in I worked with Madison, then Tez, as the former was leaving. From my perception I think Carlo tries to hire competent managers so I'm sure whoever fills the spot will be good too. Overall good place but I think many of the reviews don't know what quiet means.

It's been a little over two months since my partner and I moved into Vista Pointe and I'm so beyond…read morethrilled to be here. To begin with, getting this place was basically fate. We looked at 18 places over the course of two days. Didn't love any of them. We almost gave up and then saw this place randomly on our search. We called and toured the next day with Ruth. She's the property manager at the other Vista Pointe location but she was super communicative and friendly, and gave us a great tour of the place. We fell in love immediately. That being said, the application process was a bit difficult. We didn't get approved at first, even though we "checked all the boxes." (great credit, income, prior history, etc). But we're independent contractors, so we still needed a cosigner. Through that WHOLE process though, Ruth and our now current property manager Madison, were SO helpful and communicative. They constantly gave us updates and really fought for us to get in here. It's nice to know we're in a place that cares for its tenants, but also wants to make sure only responsible adults are moving in. Now our property manager Madison lives on site, and I cannot rave about her more. I've never had a landlord or manager that cares SO much about the tenants. Anything I need, she's a text away. Any time of day. Which is nuts. Our maintenance requests are handled right away. As are any other issues. (though there hasn't been anything major). It's an older building. Anyone moving in needs to know that. Walls are thin. There aren't any crazy new amenities. But the renovations are great. We love our one bedroom townhouse. We're right by the outdoor grilling/hot tub area, which is also a great perk. There's gated parking included. And the location is prime. You can't beat it. We feel super lucky to be here, and hope to stay here awhile!

Great building managed by our awesome apartment manager, Jillian! The building is well maintained…read moreand clean, and Jillian has always been responsive and quick with any issues. My husband and I have lived here for almost 4 years and we've not had any serious issues. The elevator does get squeaky from time to time though. Notices are posted in a timely manner, and any water shutoffs usually follow the posted time. Trash, recycling, and compost are taken out weekly. During heavy rains when the drains got backed up, Jillian ensured that they got cleared asap. For a building of 40+ units, the tenants are considerate with noise, they are mostly small families or working couples, so it's pretty quiet most days. There is a tiny gym (2 treadmills, a cycle machine, 1 elliptical, weight machine) on the ground floor which came in handy during the pandemic, and the pool was retiled earlier this year. The laundry room was also renovated about 2 years ago and you can pay the machines using an app. There's also 6 guest parking spots which is nice for when family and friends visit! After the building changed ownership in 2020, tenants were allowed to have pets, which can be difficult to find in Burbank. We enjoy living here with our two cats and it's super convenient and walkable to the central library and downtown area.

Definitely 5 stars! Great building with such close proximity and convenience to Downtown Burbank…read more The building is well kept and the noise level is very reasonable considering the many units. Management is always ready to resolve issues. We feel safe living in this complex and definitely enjoy the open floor plan.

We recently moved out of the Avana (now called The Guild, zero star name) after five years and they…read morehave been... complicated. The staff is generally decent-to-good, as they've always had really solid handymen (shout out to Ubaldo & Army specifically, the MVPs of this place). It's a good location in the center of the NoHo Arts District with easy access to bars and grocery stores with a decent pool and gym. But the building was poorly constructed and we had flooding nearly anytime it rained over the years, which was exacerbated dramatically during the heavy storms of early 2023. The vendors who came in to fix the problem had less than no idea what they were doing and had to fix the same problem at least four times. They never explained what they were doing, would routinely disappear without locking our door and were generally rude. Now if you're thinking "well, those are outside contractors", fair, except that's the root of the problem. The contractors and construction issues were all symptomatic of the ownership company that ran the building, Greystar, who DO NOT CARE ABOUT THEIR RESIDENTS ON ANY LEVEL. These people decided to basically blow up the building and remodel during the pandemic. Every day of quarantine/"Safer At Home" was jackhammers and destruction. Sleep was fleeting. If the building hadn't recently changed hands, and the staff weren't clearly trying their best in spite of corporate overlord nonsense, this would be a 1-star review. I cross-posted this between the new page and the only one and lowered the rating because honestly, the one month we lived there when Greystar wasn't actively trying to handcuff the staff and torment the renters was a marked improvement.

Greystar unfortunately doesnt care about their residence only the money they make. When I moved…read morehere I was told that a sundeck was going to get some renovations and with new deck furniture. 4 months later our world was turned upside down by the construction to the entire pool deck, pool, spa, planters, demoing concrete in front of my door and walkways, including bbq area, gym, lobby, access to mail, access to trash shoot, of course the sun deck, all planters and front area of building. The noise has been out of control. While everyone worked and schooled from home during covid lockdown, we could NOT. Imagine workers knocking on your door telling you you have to leave your home for the entire day or stay inside without leaving because they are working in front of your door, multiple times! The company has refused to reduce rent during this time. It is now 8 months in and the noise, limited access, hazards continue, not to mention not being able to use any amenity we pay for. Its horrible. - From a verified resident on ApartmentRatings I just saw the owners response. This is such a blow off. The company has no interest in doing what is right which is to compensate the renters who have had to live through this ordeal. Don't rent here!

I'm leaving this review because I wish someone had been this direct before I moved in…read more This place is marketed as "luxury," but the reality is an old building with persistent quality-of-life issues that management either can't or won't get ahead of. 1) Trash areas are disgusting and regularly overflow. I'm attaching a photo of the trash area near the elevators where garbage is piled up and spilling out. It's not a one-off. When the shared spaces look like this, it tells you everything you need to know about how the property is being run. 2) Roaches. I'm also attaching photos of a roach in/around the bathroom area (near the shower items). And no, this isn't just "a random bug." Neighboring tenants have confirmed it's been an ongoing issue in the building. 3) Old building + old elevators + constant disruptions. The elevators are old and the building feels dated across the board. Fire alarms have gone off at weird times at night, waking tenants and forcing people to vacate. On top of that, water shutoffs happen way too often (it felt nearly monthly) "for maintenance." That's not normal living--especially for what they charge. 4) "Security" feels like a marketing line. They claim security is on-site, but I've personally seen homeless individuals make their way into the parking garage and even into the elevators multiple times. That's a serious safety concern, and it didn't feel like access was controlled. 5) Front office is unprofessional. Interactions with the front office were consistently frustrating--unprofessional, and at times borderline rude. If you end up needing help from Jen or Will, don't expect clear answers or urgency. Bottom line: If you know what's best, look elsewhere. Between the overflowing trash, roach issue, safety concerns, and constant disruptions, this place isn't worth the stress.

Very nice apartments! Great service! Quality area and nice looking amenities I will definitely…read morerecommend!

I have lived at Catalina for about six months. The community is filled with incredible people, the…read morelocation is great, and for those of us lucky enough to take advantage of the lower rents during the pandemic, the value for the amenities is great. Rafael is also an incredible human and a huge part of why I moved in. But we need to talk about vomitgate. To set the stage, each building only has a single elevator and two stairwells (both of which are locked). This means that for residents with mobility issues, postal workers, and delivery people, the only access to the units is via this one elevator. Which is why it's particularly alarming to me that we are now entering day three of our elevator being inaccessible due to a large pool of vomit. I first discovered it Saturday afternoon, when trying to use the elevator to take my dog out for a walk. There was something that looked like dog drool on the elevator floor, but when the elevator doors opened I saw the puddle of vomit and immediately went down to the parking garage to exit that way. There is no emergency maintenance line that I am aware of, but several residents texted the managers to let them know the situation. Saturday evening, the vomit was still there, but someone had placed a "caution wet floor" sign over it. It is now Monday morning. The vomit is still blocking the entrance to the elevator. I am thankful I am able bodied, as the lobby must be accessed in order to use the gym, trash room, dog park, and of course to enter and leave the building. Thinking of the people entering the building who have no choice but to use the elevator, as well as residents who are not able to use the stairs and have to choose whether to walk across a puddle of vomit during a global pandemic or not enter or leave their homes is truly alarming. This is a health and safety hazard, not to mention flat out bizarre. I have heard from other residents another puddle of vomit has gone untouched on the third floor. I will continue to report back on how long it remains before being taken care of.

Fast and efficient maintenance response and repair in my apartment! Very friendly maintenance man.read more

This is an extremely nice place to live. I know this place very well of course to respect the…read moreprivacy of others I won't tell you exactly who lives here but there's a lot of famous people. Mostly in R&B and hip-hop Industry. The managers super nice . They cameras everywhere And a bottom parking level for people that are famous and don't want to be seen. They have a dog run in the back, upstairs they have a media center with coffee if you need to take a meeting and of course the pools nice .All the units are loaded with Viking appliances . It's in a extremely safe area right next to Home Depot which always seems to be very convenient and the hospital around the corner.

Long-Term Tenant at MOSS. I can say unequivocally three things: (1) Property Manager is second to…read morenone with the utilization of their resources to ensure tenant satisfaction; (2) the grounds are immaculate; and (3) MOSS ensures repairs are timely and always go beyond the expectations any Tenant would hope for!!! In these trying times - why live anywhere else? Why add any rental stress anywhere else? Here - there is none. Proud to be a MOSS TENANT - and would NOT live anywhere else. Happy Camper here.