I've lived here for over twice as long as the tenure of the average tenant of this building. So…read moreI've seen the good the bad and the ugly. The Ugly: - Upon moving into this apartment I signed the lease that gave me one month free as advertised on their main web page. At the end of the lease, I wasn't granted this. The property management team told me all kinds of lies like they never do those kinds of deals. It was not until I sent them an email that they confirmed the free month in an email from 12 months prior. How many times has this happened to other people ?! - Equipment in the gym is often not repaired for months on end. Some weights have been missing for over a year - There were loose tiles on the roof that took years to mend - There was a dead pigeon on the terrace that wasn't taken for a month - You'll need an air filter. Upon moving into my apartment and turning on my Dyson. The app said the air quality was very poor. - You'll need a water filter. I've known quite a few people who got bad breakouts on first moving. I myself had one of the worse breakouts of my life.I was shocked when I got the water tested. - The concierge/security gossip a lot Good: - They have the best views in Hartford - Any apartment repairs are done promptly without concern - Beautiful lobby - The staff is friendly - Fast elevators - Safe building overall So now that you have spent $600+ on water filter/air filter. Spending well over $200+ for your utilities, parking and pet fees. On top of one of highest rents in the whole 06103. You can fully submerge yourself in a view so beautiful that you can almost forget your getting nickled and dimed by morally bankrupt clunks of capitalism .. Almost

I posted this review on Google with photos, and they were removed. If you want any of the photos…read morejust DM me. Unsafe, lots of crime, homeless, and drug addicts. Petty management with a bad attitude. Seriously, don't move here. There was a woman beaten in an elevator, homeless people get into the building and hangout on the 26th floor. A neighbor had furniture stolen right in front of her door. What's worse, is I have an email from management asking people to just return the stolen item. This clearly shows the cameras they have in the hallways are NOT functional, or not recording. The neighbor who's furniture was stolen installed their own camera on the door. Also, there was a lady who was beaten in an elevator, that ACTUALLY happened! I'm attaching photos as evidence to show I'm not lying. First photo shows they leave the loading door wide open(taken at 4:30 am) Other photos 2 different homeless people sleeping on the property. Management says they cant and wont do anything about it. Other notables: Loading dock stinks like garbage all the time. People let their dogs pee anywhere, and I mean ANYWHERE, elevators, doorways, lobby, you name it I have stepped in dog pee. Response to owner comment. Quoted incase they change it. EDIT WHICH THEY DID. THEY REMOVED THE ORIGINAL POSTING SO HERE IT IS BELOW "Response from the owner Hi Hunter - Unfortunately, your statements about the apartment community don't paint the full picture and are misleading given your recent management encounters. As you know, 777 Main is in a downtown environment and along with that location you occasionally encounter the challenges that come with urban living. One of the many features of 777 Main is that we offer first floor retail locations for added convenience and the loading dock is often open in the early morning hours, being necessary during deliveries. It's unfortunate that you chose this form of public retaliation. Our staff will continue to be available at any time to discuss your concerns further if you so choose." See this is the problem with management right here ^^^. Zero accountability and trying to cover up the fact that the door gets left open all the time. My response: You are right, they don't paint the full picture. I left more out, so I will add more of the photos. First, based on the way you have treated me, along with the problems with crime INSIDE and OUT of the building, how can you expect more than a 1 star rating? Its called the consequence of your actions and poor management. They removed my review on google to hide this, so I reposted it again. So yea.. 1 star, dont move here.

We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

I've been dealing with squirrels in the wall since last summer. You can hear them stratching. They…read moreburrowed a hole in the ceiling

If I could give zero stars, I would. MICE, MICE and MORE MICE. No matter how clean you keep your…read moreplace, they have a SERIOUS RODENT PROBLEM and they refuse to address it. Many of my neighbors told me they had a problem with MICE as well, it wasn't just my unit. The staff are extremely rude. They will argue with you, yell at you, interrupt you, and ignore your service requests. Clemens Place wasn't going to give me back my security deposit until I called up one of these awful women and read her the riot act. I had caused no damage whatsoever, and still had to do this just to get my security deposit back. The security deposit check was post-marked the very next day after I called - meaning these people are criminals and thieves who will steal your money unless you threaten them. The staff will also ask you to "give a good review" - openly soliciting 5-star reviews on sites like this one. Be suspicious of anyone doing this - they are likely either Clemens Place staff, or a resident they managed to con into writing a good review. TL:DR - these people are rude scumbags and criminal thieves. In a just world, they'd be in prison. Stay away from any Clemens Place property, and if you're currently living in one, GET OUT NOW.

Disappointing Experience with HOA Construction Teams…read more I feel it is imperative to share the disappointing experience we've had with your construction company during the fire restoration of my mother's condo. Fire Restoration Project: In March 2025, my mother's condo suffered severe fire damage. The kitchen was destroyed, and the property needed extensive cleaning, restoration and repainting. The condo association insists on being in charge - utilizing contractors, assigning a PM and an estimator, all of their own choosing. The estimator then delivered a shocking timeline: at least a full year for renovation. What should have been a speedy recovery turned into ongoing frustration. As of January 2026, after endless hassles, the work is complete. The following is an account of the incompetence we endured the past 10 months: 1. Perpetual Delays: While we understood that proper channels needed to be followed and permits needed to be obtained and approved, work didn't start until late June, three months after the fire. 2. Careless Temperature Setting: During July and August, workers irresponsibly set the AC to 52 degrees, disregarding my instructions to feel free to use AC during work hours, but to please set it to 78 when leaving. This not only risked the AC condenser seizing but also led to us incurring higher utility expenses. 3. Atrocious Tile Job: The tile flooring installed in the front of the condo was misaligned throughout, forcing the floor to be torn up and redone. 4. Granite Countertop Fail: Without any consultation, a seam was placed dead center on the countertop right in front of the sink, the most visible spot in the kitchen. The smaller piece of granite on the island wasn't even attached to the underlying cabinetry. 5. Refrigerator Debacle: Due to negligence in pushing the refrigerator in on time, we crossed the return window and had to unnecessarily buy another one. 6. Dishwasher Failure: The dishwasher installation left a drawer misaligned. The attempt to fix it resulted in a powerless appliance. 7. Bathroom tile: White caulking (where none was before) was placed on top of brown molding tile. 8. Botched Hardware Installation: Pre-drilling hardware holes on drawer faces, without knowing the specifics of what hardware was purchased, led to an eyesore of poorly patched holes. 9. Careless Workmanship: Damaged floor vents, mismatched wall plates, and reckless behavior like leaving windows open and the sliding glass door unlocked. This experience was highlighted by poor communication, and blatant disregard for quality and customer satisfaction. It took three rounds of punch lists to rectify their careless work. Summary: Your company's performance was shameful. Your team exhibited neglect, and a complete lack of responsibility, causing us undue stress and financial burden. This entire ordeal has left us not only frustrated but deeply disappointed in the service provided.

The company is horrible. Almost every review says they never return an email or call yet the last…read moreline of their response is "contact the property manager" - they do not respond. Ever. Zero stars

showed up and started cleaning the ductwork. They we're very nice people. The value was good.read more

Quick response to my inquiry. However was supposed to be at my home at 2-4 and heard from them a…read morelittle after 4 that they would not be coming because of the forecasted rain. I informed them that our roof was dry and no rain was forecast till the next day. We were asking for a very quick roof repair which required them to spray a can of sealer on a leaking vent. We ended up cancelling and rebooking with another firm.

A list apartments rented me an apartment that was infested with roaches. They knew about the…read moreproblem and did not care. Told me to my face that their was no issues with pests. Now I'm stuck battling this issue out with our landlord. This isn't something I wish on anyone who's paying good money to rent and be independent. Terrible shady people. Not to mention not very knowledgeable on basic renting questions that I had. The response that I received to my questions was "I don't know I don't live here." Do better A-List more like F-list. I would give - stars if I could. Specifically David and Grant in the West Hartford location.

We rented through A-List apartments when we first moved to West Hartford about 2 years ago. To say…read morethey were unprofessional would be an understatement. We were not told when moving in, that many of the apartments in our complex were reserved for low-income households. The majority of our neighbors did not work, and would loiter outside all day and all night. They would invite friends over constantly, and loud groups of cars would be in and out of the parking lot. We will take responsibility for not recognizing this, as we could have done further research or asked more questions before renting this apartment. We were young and eager to move into our first apartment. There is, however, no excuse for the lack of communication & professionalism with any complaints we had about our unit. We had MULTIPLE issues with our apartment's electricity, water (leaking/flooding from the upstairs unit), and safety (the windows would pop out of the unit, none of the fire alarms were up to code, and our oven started leaking gas). We had no direct line for maintenance. The number we'd been given was a machine automated answering service. We'd call multiple times and leave various messages for days on end and receive no response. When someone did ultimately call back once, they called from a blocked number so we still had no direct line of communication that we could contact again. After about 6 months of this, we tried to approach management. Rob Koff was the absolute most unprofessional and immature "adult" I have ever dealt with. He came on the attack, was completely unapologetic, acknowledged that the unit we were in was oversold (shows how desperately he will try to make a sale), and yelled and laughed at us over the phone. I have never been spoken to by a "professional" like this in my entire life, and never will again, as I will certainly never be dealing with A-List properties again. I do hate to generalize based off one experience. It seems from other reviews that other affiliates of A-List Apartments set the bar significantly higher than Rob Koff does. I hope that is the case! A-List - do yourself a favor and do not let your name be dragged down by such an unprofessional.

The worst. Put a ticket in for a street lamp replacement on July 11 2024 and it's Feb 19, and all…read moreI have is a run-around. Run don't walk from this property management company.

This is a TERRIBLE excuse for a management company. The communication with the Director of Property…read moreManagement has been limited, rude, and disrespectful. Work orders are put off until the threat of nonpayment is presented. There is no consistency with this company. The exterior is what they are responsible for and it is not maintained. Requests are submitted in their portal and go unacknowledged for over 100 days. They have zero presence at the property and no one lives on site to assist with emergencies. Needless to say If you are looking to purchase a condo and you find that W&K is the HOA management, Reconsider.

Dan is responsive and polite. He got back to me right away when I contacted him for A/C vent and…read moredryer cleaning. He gave me a real estimate on the phone, not mumbo-jumbo like some of the services advertised in Val-Pak mailers. He called to confirm the service the day before, gave me an 11-1 time frame for the next day then called about 30 minutes before arriving and arrived a few minutes before 11! He and his work partner were friendly and explained everything they were doing. They kept me updated during the job and took before and after pictures. I am thrilled with the work and the customer service I received. I'll definitely use them again.

Dan (Carroll's Handy Service) does a meticulous and complete job cleaning/sanitizing HVAC Air Ducts…read moreand Dryer Vent. Explains the entire job/problems and takes his time, not rushed. Very easy to communicate from start to finish. I had this done before by another vendor- absolutely no comparison to Dan's thoroughness, knowledge, and equipment. Very fair pricing too. Highly recommend!

I rented from Knight Realty; Kevin Knight for several years…read more I found Kevin to be an OUTSTANDING LAND LORD n I was very upset when he sold the property I was living in. Kevin and his entire staff; receptionists to the maintenance team were always polite, entirely helpful and quick to respond to any questions or concerns. It was a pleasure renting from him and it was not until he sold the property that I could TRULY appreciate his complete professionalism, his integrity and his entire demeanor in general. Knight Realty owns many properties and I know he's a very busy guy yet weekly he would personally walk the property to assure that everything was running smoothly. He interacted with the tenants in seeking a quick resolve to ANY issues. His presence showed his care and concern for both the well being of his property and his tenants. Kevin personally and quickly returns phone calls and I can say in all sincerity that in the 8 years I rented from him I never had any issues outside of the normal occasional clogged sink etc and they were always handled quickly and professionally. Knight Realty made regular visits to the property and maintenance personally checked and changed the batteries in smoke detectors, they assisted in putting in and removing air conditioners , they replaced any torn blinds, kept the grounds beautifully maintained with flowers and bushes, walk ways and stairs were always clean n clear during inclement weather. I could go on n on really with compliments and kudos but I hope you get my point. If you are looking for an honest, decent realtor who exhibits honor and integrity this is the place to go! I would rent from Kevin again in a beat and I have recommended him to others several times. In a big city it's very difficult to find a land lord who exhibits the qualities of this agency and they will always get a 5 review from me. He is also spoken of very highly from several others I know who are n were his tenants. Thank you Knight Realty n trust me when I tell you that we all really miss you over here!

I live 4 year at little castle apartments, had a excellent experience renting with knight…read moreassociates. Ralph was a excellent maintenance manager, good service overall.