We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

Absolutely love living here. This is my second move and before coming here I saw mixed reviews and…read morewasn't too much familiar with the area. A year and a few months later I can say this is just like home. It has a variety of different people from college students to family to business personnel. There's a gym, heat and hot water included, and my electric is very reasonable. There's a high school near by that gives you access to a track and there's a tennis court in the community. The layout is so cute and has higher ceilings. Location wise this place is perfect. The area is really good, you have a ton of different restaurants near by, a bus system right on Farmington Ave, you're literally in perfect radius of taking an Uber to the center or downtown Hartford. I totally recommend you moving here it's worth it!

Oh, I forgot to mention something they say we have a Security guy which is a family member that…read moredoesn't patrol nothing nobody sees them. They have all kinds of riffraff all over the property that don't belong here and Security don't do shit. They rather harass the tenants.

Mirna Acosta at The Heights Darien is an exceptional property manager who embodies the essence of…read morecommunity spirit. Her compassion and dedication shine through in every aspect of her work, from the meticulously maintained building to the vibrant events she organizes. Mirna's presence as a resident herself not only adds a personal touch but also fosters a genuine sense of belonging among residents. Her responsiveness sets a gold standard, ensuring that any concerns or inquiries are addressed promptly and effectively. What truly sets Mirna apart is her warm and welcoming demeanor, making everyone feel valued and appreciated. She goes above and beyond by keeping residents informed about local events and resources, enriching the community experience. Mirna's commitment to accountability and proactive problem-solving makes her an invaluable asset to The Heights Darien. As a resident, I feel fortunate to have her leading our community, creating a space where families like mine can thrive and I feel like I know exactly what I'm paying for it's a great value I wish we had grills and a pool. Mirna Acosta truly embodies the spirit of Darien, and I couldn't be happier to call The Heights home under her stewardship.

The company is horrible. Almost every review says they never return an email or call yet the last…read moreline of their response is "contact the property manager" - they do not respond. Ever. Zero stars

Quick response to my inquiry. However was supposed to be at my home at 2-4 and heard from them a…read morelittle after 4 that they would not be coming because of the forecasted rain. I informed them that our roof was dry and no rain was forecast till the next day. We were asking for a very quick roof repair which required them to spray a can of sealer on a leaking vent. We ended up cancelling and rebooking with another firm.

showed up and started cleaning the ductwork. They we're very nice people. The value was good.read more

A list apartments rented me an apartment that was infested with roaches. They knew about the…read moreproblem and did not care. Told me to my face that their was no issues with pests. Now I'm stuck battling this issue out with our landlord. This isn't something I wish on anyone who's paying good money to rent and be independent. Terrible shady people. Not to mention not very knowledgeable on basic renting questions that I had. The response that I received to my questions was "I don't know I don't live here." Do better A-List more like F-list. I would give - stars if I could. Specifically David and Grant in the West Hartford location.

We rented through A-List apartments when we first moved to West Hartford about 2 years ago. To say…read morethey were unprofessional would be an understatement. We were not told when moving in, that many of the apartments in our complex were reserved for low-income households. The majority of our neighbors did not work, and would loiter outside all day and all night. They would invite friends over constantly, and loud groups of cars would be in and out of the parking lot. We will take responsibility for not recognizing this, as we could have done further research or asked more questions before renting this apartment. We were young and eager to move into our first apartment. There is, however, no excuse for the lack of communication & professionalism with any complaints we had about our unit. We had MULTIPLE issues with our apartment's electricity, water (leaking/flooding from the upstairs unit), and safety (the windows would pop out of the unit, none of the fire alarms were up to code, and our oven started leaking gas). We had no direct line for maintenance. The number we'd been given was a machine automated answering service. We'd call multiple times and leave various messages for days on end and receive no response. When someone did ultimately call back once, they called from a blocked number so we still had no direct line of communication that we could contact again. After about 6 months of this, we tried to approach management. Rob Koff was the absolute most unprofessional and immature "adult" I have ever dealt with. He came on the attack, was completely unapologetic, acknowledged that the unit we were in was oversold (shows how desperately he will try to make a sale), and yelled and laughed at us over the phone. I have never been spoken to by a "professional" like this in my entire life, and never will again, as I will certainly never be dealing with A-List properties again. I do hate to generalize based off one experience. It seems from other reviews that other affiliates of A-List Apartments set the bar significantly higher than Rob Koff does. I hope that is the case! A-List - do yourself a favor and do not let your name be dragged down by such an unprofessional.

We bought a property managed by White and Katzman in August. We have been blown away with how…read moreresponsive the company has been. Every call is returned in record time. All of the staff are pleasant and happy to help. Calls are returned quickly and someone is at my door in no time. This company has made our transition to condo living a real pleasure!

The first thing Don Grabon did was to talk our board members into a very large monetary loan. This…read morewas under the premise that our association did not have adequate money in reserve. We were on the verge of adding hundreds of dollars to our monthly condo fees. Our association would be left with a huge debt. I have read online reviews on this and other forums about other association s being advised by Mr Grabon to take on loans, big loans. As far as service is concerned, it was almost non-existent. It was always 3-5 days wait for snow removal. Our cul de sac was assessed for a newly paved parking lot that did not materialize. W & K can sell but was never willing to deliver

Dan is responsive and polite. He got back to me right away when I contacted him for A/C vent and…read moredryer cleaning. He gave me a real estimate on the phone, not mumbo-jumbo like some of the services advertised in Val-Pak mailers. He called to confirm the service the day before, gave me an 11-1 time frame for the next day then called about 30 minutes before arriving and arrived a few minutes before 11! He and his work partner were friendly and explained everything they were doing. They kept me updated during the job and took before and after pictures. I am thrilled with the work and the customer service I received. I'll definitely use them again.

Dan (Carroll's Handy Service) does a meticulous and complete job cleaning/sanitizing HVAC Air Ducts…read moreand Dryer Vent. Explains the entire job/problems and takes his time, not rushed. Very easy to communicate from start to finish. I had this done before by another vendor- absolutely no comparison to Dan's thoroughness, knowledge, and equipment. Very fair pricing too. Highly recommend!

I have been a tenant of Knight Associates & Kevin Knight for years. Kevin is the best landlord i…read morehave ever had. The apartment buildings are clean and well cared for. If you are looking for a great landlord and a nice place to live, call and ask for Kevin Knight! And then there is Ralph ... the maintenance guy and he is super awesome and can be trusted 100% in your apartment if you are not home and something needs to be fixed..

I live 4 year at little castle apartments, had a excellent experience renting with knight…read moreassociates. Ralph was a excellent maintenance manager, good service overall.

Park Property Management owns properties in both Hartford and New Haven. I lived in one of the…read moreproperties in New Haven on Clark Street. The small management team is very disorganized and poorly overseen. There is one "handyman" on staff, and then contractors are hired for more complex problems. Oversight of workmen is poor, so that problems are only ever partially fixed and usually an enormous amount of mess is left behind. Examples: 1) PPM forgot it had been written into my contract that the kitchen would be renovated. Five days before I moved in, they started the renovation. When I moved in, there were no countertop and no sink in the kitchen; open electrical sockets (including one behind where the sink would eventually be installed); and screws, nails, and tools strewn across the floor. And, a closet door I had asked to be fixed before move-in was not fixed. They kept telling me these things would be finished "the next day," so, wanting to establish good relations, I didn't make a big deal about it. I cleaned it all up and was careful not to electrocute myself. Later, when I asked for compensation -- because I had been living in a dirty, hazardous construction zone for 2-3 weeks after the official move-in date and had paid full rent for this time -- PPM did not acknowledge or respond to my request. 2) The wiring in my bedroom was such that one switch turned off the power to all sockets. To fix this, PPM installed a cheap ceiling fan directly over my bed. (The ceiling fan did not even generate movement of air!) The workman did not cover my bed, dresser, stereo, etc. before cutting into the ceiling, so both big clumps of ceiling and fine sheet-rock dust covered everything. No effort was made to clean up. I cleaned up. 3) Due to management's poor oversight of its apartments, the grout between the tiles in the shower above mine had completely worn away. (Mine too was worn away, and I had to ask them to re-caulk the tub.) Water poured through the ceiling of my bathroom whenever the tenant upstairs took a shower. After the ceiling fan incident, I did not look forward to having the repair crew back in my apartment. It was fixed once, inadequately, so they came back to fix it a second time. After the tub in the upstairs apartment was re-caulked, they cut a hole in the ceiling of my bathroom, which I had to let dry for a week to prevent mold growth. Eventually they patched the hole, but I didn't want them to finish the ceiling as that would require sanding sheet-rock, and experience had shown me PPM doesn't know how to properly manage sheet-rock. 4) When the ledge of the window in the apartment above mine was repaired, my pricey air conditioner, sticking out of the window below, was not covered and so, got covered with dried concrete. I would have pulled it in had I been given notice.... 5) GET EVERYTHING IN WRITING! PPM does not use email; all communications are done over the phone... personable, if you're dealing with honest management, but Dennis, the primary owner and manager, does not honor his word, or that of his partner, Maren. -- When I moved in, I got (verbal) approval from Maren to paint the apartment three light colors. I was explicit that I wouldn't paint if it wasn't approved because I'd eventually need my full security deposit returned to me for graduate school. My father repaired the walls, which were in terrible condition and hadn't been painted in 1.5 years. When I moved out, management did not honor it's word. It deducted $225 from my security deposit. -- One November, the first of the month had passed, and I noticed my rent check hadn't been deposited. I usually sent my checks in batches and have never been late in my 11 year rental history. I was convinced the office misplaced my check. The landlord thinks I never sent it. Since I called the office only a few days after the first to inquire why my check hadn't been cashed, Dennis said I would not be charged a "late payment" fee. When I moved out, the $50 was deducted from my security deposit. I have given PPM notice of these grievances and an opportunity to make things right, a goodwill gesture, but they refuse. Thus, PPM has shown me - again and again - that it does not value good tenants who take excellent care of their property. They do not value their own property, as fixes are done quickly and on-the-cheap. They do not keep their word. PPM is out to make a profit, a big profit, as evidenced by management's luxury wheels and canine's designer wardrobe. OTHER THINGS YOU MAY WANT TO KNOW -- Street parking on Clark is a nightmare. PPM will tell you there's always plenty of street parking, but that's because they show apartments during the daytime when neighborhood residents have gone to work and happy hour at Christopher Martin's has not yet kicked off. Finding parking after work is impossible. Be prepared to haul your groceries several blocks. -- 11-17 Clark Street is very noisy from nearby restaurant traffic.

I lived in a 1BR at 11 Clark St. (in the 11-17 Clark St. complex in New Haven) for two years,…read moremid-2012 to mid-2014. While my experience was imperfect, I was generally quite satisfied with Park Properties and its owners, Dennis and Maren Gurevich. I am very grateful to have lived here, particularly considering the poor condition of so many other apartments in the area and mediocre/MIA landlords I heard about. At $975, these apartments are also a very good deal. THE GREAT: - 11-17 Clark St. offers roomy, very nicely appointed apartments with large, modern windows. Most do not have windows on three sides, but I was lucky enough to have this as well as a separate door to the backyard. With two ceiling fans in the apartment, I didn't really need A/C in the summer. My friends were always saying how impressed they were with my apartment and how lucky I was to have it. - Great backyard. There is a huge amount of communal space and a grill, which I used to host some great parties. Highly recommended. - Responsive to phone calls and other communications. During business hours, someone always picked up the phone when I had questions, maintenance issues, etc. I also had a few minor maintenance issues on weekends and was easily able to page Leo, the primary maintenance guy, outside of business hours. PPM was unbelievably gracious about my summer subletter and my ultimate move-out date, offering me a 9-month lease for my second year no questions asked and then, a month before move-out, letting me extend ten days beyond that. This was a lifesaver and I'm extremely grateful. - Replaced water heater within hours after a blizzard. I woke up in the late morning after nearly a foot of snow had fallen and found that I had no hot water; my water heater had fully rusted. Though many local streets were impassable, Park Properties somehow replaced the heater by the time I was home that evening. THE NOT AS GREAT: - Many fixtures and appliances have been upgraded, but the apartments are still old and, as a result, quirky. (I didn't mind this, but you might.) For instance, there are little gaps where the floor/ceiling and wall meet and some bumps and valleys in the floor; my bathtub wasn't slanted, so I had to kick water into the drain; water pressure in my shower all but cut out when one of my adjacent neighbors flushed the toilet or turned on their own shower; the shared washer and dryer were unreliable, though not unusable; the furnaces are old and don't work extremely well. - It's really loud. The whole building, but particularly 11 Clark St., experience noise from Modern Apizza, the adjacent parking lot, and Christopher Martin's, not to mention I-91 and State St. Someone at 21 Clark St. keeps a live rooster in the backyard. (No joke.) I slept with a sound machine and after the first night, none of this bothered me in the slightest. - The brick interior walls, while beautiful, leak a ton of air. It cost about $100/mo. to heat my apartment in the winter. The bricks also shed, leaving a film of dust atop everything in the apartment. - There were two gas leaks in my apartment upon move in. Upon reporting this, SCG immediately shut off my gas, leaving me without hot water -- it was summertime, thankfully, so I didn't need heat. But it took Park Properties 5 days to address the issue, which was much longer than ideal. All the other experiences I had with maintenance were much, much more positive. - Occasional attitude from Dennis. Often he's nice, often he isn't. I tried in vain to get the washing machine fixed and he disputed my reports that it didn't work properly. When the first repairman he sent for the gas leaks couldn't fix the problem, he actually blamed me. As I got to know my neighbors I realized everyone had a few stories like this. If you grow some thick skin, it's not a huge deal, but it's also not the best way to treat customers. All in all, it's New Haven, and for the price I paid this was a really terrific apartment. The personalized service and high level of flexibility that Park Properties offered made my time in New Haven much more enjoyable and comfortable.

The best place to live in Hartford, all of the services are great, the building is new and the…read morestaff are all nice. This place has a great location close to all the downtown stores. It's also nearby the park, and many banks, and other service stores. The bud building is one of the tallest if not the tallest in the area, providing a great view of Hartford in all apartments, the building is extremely clean and organized in all times, the staff are so friendly and welling to help with any problems occurs, the repair service for any thing is fast and very efficient. The place is so safe and let us feel that we are home.

The best of the best when it comes to upscale living. The view is great the higher up you are…read more Amenities are excellent and well thought out. The service is excellent. It's all good! Ayokunnu A.